Chicago Water & Fire Restoration - Reviews
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REVIEWS MATTER! - Real Reviews from Real Customers

5 Star Ratings for Chicago Water & Fire Restoration Alec and Luke were hard-working and efficient. We had house guests coming and needed painting finished quickly. They were brought in as extra help for a job that took almost an entire week (drywall, painting, etc.), and did beautiful work. With their help, Chicago Water & Fire Restoration was able to finish a huge job, and the house was ready in time for our guests. Unbelievable effort and results. Thank you!
-Benjamin Lafferty

5 Star Ratings for Chicago Water & Fire Restoration Joseph and his team of 2 other guys worked their tail off for nearly 10 hr. Never seen young guys work this hard. They told me what they were going to do, moved things as required and covered them up so they could work, and then dug in. They removed dry wall, trim, sprayed, mopped floor, vacuumed, set up fans, air cleaners and dehumidifiers. They didn't take a break the entire time. Incredible job, and I'm hard to please. Well done! -Peer Jacobson

5 Star Ratings for Chicago Water & Fire Restoration The sump pump broke and the basement and the family room were completely flooded. Your crew came in and did an outstanding job taking care of the water, bringing huge driers to work for several days to dry the area, they had to remove walls in the basement in order to deal with the damage. Once the area was dried and they could remove the big driers, they came to restore the basement and the family room. This was a huge job to put new walls, to paint everything that was ruined and a lot of other restorations. They were just outstanding in the job they did, their personality, their professionalism, their knowledge. It was almost like having relatives in the house. After three days of working, I felt very sad to see them go. It was just wonderful to have people like that around. I would like to mention Phil Neylon, who is the Project Manager and the crew, Ron and Salvador. I would like to thank them and the company as a whole for the outstanding job done. -Zafra Lerman

5 Star Ratings for Chicago Water & Fire Restoration We ultimately had to do the work ourselves as we were stretched thin with all the repairs we had to do. However they came out quick to quote us. Theodore was very professional, helpful and honest. He spent a lot of time explaining his findings and what they could do to help. He broke down his price line by line and it was very easy to understand where his price came from. I felt their prices were fair. I would highly recommend this company to friends and family. -Amanda Gorsuch

5 Star Ratings for Chicago Water & Fire Restoration This company has been great! They came out promptly and assessed the damage and answered all my questions (and I had many)! They walked me through the whole process and made me feel comfortable as a first timer. Even the clean up crew was very professional and took the time to show me what they were doing and why! Very happy with CWFR! I hope to never go through this again but if I do, I'll be calling these guys and recommending them to my family and friends. -Roshan Patel

5 Star Ratings for Chicago Water & Fire Restoration Chicago Water & Fire Restoration was recommended to us by a plumber that we were using. From the beginning, they were great! Vinny came out that same day as the water damage that we experienced (drain pipe in HVAC room on top floor overflowed, resulting in water damage to the ceiling in the floor below), and was here within an hour. We received a prompt estimate and they were quick to do the reconstruction work. Kevin worked around our schedule, even when we had to reschedule once due to having to have a plumber do some repairs prior to the reconstruction. They also cleaned up after the remediation and the reconstruction, which is probably pretty rare. We would definitely use them again (although we certainly hope we don't have to!). -Carla Suffi

5 Star Ratings for Chicago Water & Fire Restoration We had roof damage that led to drywall damage earlier this year. While waiting for the insurance company, a new roof and other contractors to finish work before we could drywall and paint, we realized the repairs were going to push right up against scheduled out-of-town house guests we had arriving for a wedding. Casey and David had a week to finish a ton of drywall work and painting in just under a week. I was skeptical they'd have time to finish, particularly with the drying time required for that kind of work. They worked tirelessly to make our home look just like it had before all the damage occurred, and finished ahead of our arriving guests. They were kind, respectful and organized in their efforts, and we are so very happy with the results. I would highly recommend Chicago Water & Fire Restoration. Thank you for all your help. -Ben & Erica Lafferty

5 Star Ratings for Chicago Water & Fire Restoration Chicago Water & Fire was awesome to work with. They paid close attention to detail and made the mitigation process after we experienced backup water in our basement. They helped make things a lot less stressful. I would highly recommend them to anyone in need of this service. Jordyn, Gil and Joe were very helpful and answered all of my questions. -Amanda Pfeiffer

5 Star Ratings for Chicago Water & Fire Restoration Kevin, Casey and David did a great job on the repairs at my fathers house. Clean work done well and quickly. Good experience -Amanda Pfeiffer

5 Star Ratings for Chicago Water & Fire Restoration I want to take this time out and say "Thank You" for sending Walter to my home. He was very professional and provided excellent customer service. My family and I only been in our new home for 4 and a half years. I was under the impression that we did not have to worry about anything breaking down for at least 10 years give or take. Well, we found out differently late Monday night around 9:00 pm. My basement flooded and not to take up too much of your time, I had US Water Proofing (Scott Politowicz) come by (Tuesday) and he recommended your company for Restoration. Walter schedule Chris/Maurice the next day (Thursday) to come to my home for repairs. I'm new to all this and somehow I feel very bless knowing Chicago Water & Fire Restoration came into my home and help erase a lot of stress. -Iota Brown

5 Star Ratings for Chicago Water & Fire Restoration Recently, my sump pump malfunctioned and flooded my entire basement. Chicago Water and Fire Restoration came out on a Sunday and worked on the water damage. Because of the size of the basement, the removal and demo required several days of work. Scheduling was polite and accommodating of my work commitments. The crews were friendly and polite and very careful with the all the furniture that had to be moved and they cleaned up after they had hauled damaged carpet and ruined items away. They made a frustrating situation much easier to deal with. The two crews that I worked with were Josh and Joe, and Mike and Joseph. I would recommend this company to anyone in need of water or fire restoration. -Sandra Skogen

5 Star Ratings for Chicago Water & Fire Restoration I called Chicago Water & Fire at night after coming home from vacation to a leaky pipe and mold in our basement. They responded promptly, sending out a project manager, Jordan, at around 10pm. He was able to analyze the situation quickly, inform me what needed to be done and provide a quote tailored to our needs. A crew, Luke and Derrick, came out to our house the following afternoon to perform the cleanup necessary to dry out the basement and clear out the mold. I am very impressed with the level of professionalism all three employees showed throughout the process, which is especially important when having to deal with such an undesirable situation. Although I hope to never again need their services, I would definitely return to them if another situation like this were happen. -Nick Bocklet

5 Star Ratings for Chicago Water & Fire Restoration We had a pipe burst in our house and CFW came out the same day I called to address the situation. They took an assessment and were able to provide not only mitigation but also reconstruction. They worked with my insurance on my behalf and made the whole stressful process seem smooth. My techs Javier and Jeremy were very professional and did a very good job. This is a well run company that will treat your issue like it's their issue. -Joey Reginaldi

5 Star Ratings for Chicago Water & Fire Restoration This company is very professional and has courteous. They arrived on time and worked with speed and Efficiency. I would use them again if the need arouse. -Ann Roberts

5 Star Ratings for Chicago Water & Fire Restoration We have had nothing but a positive experience with this company. Jordan bent over backwards to help us out. When Luke and Tyler came out to do the work they were clean and did a great job. -Diana Keser

5 Star Ratings for Chicago Water & Fire Restoration We came home from a week long trip to find water damage from our washing machine that encompassed our laundry room, hallway, pantry and seeped down into our finished basement. We called CWFR at 7pm (on the 4th of July!) and they had someone out first thing the next morning. The project manager was very knowledgeable and walked me through the process. The first crew, Mike M. and Josh H., came out that afternoon to set up all the drying equipment. Everyone was very helpful, courteous and worked quickly. Hopefully we never have to deal with water damage again but I wouldn't hesitate to use this company again. Highly recommend. -Lindsey Aeverman

5 Star Ratings for Chicago Water & Fire Restoration Our flood happened a while before we called Chicago Water & Fire, so we didn't have an emergency situation. The repairs took time, but they were thoughtfully planned and executed, and we're pleased with the results. Our project manager, Mark, and our recon crew, Dave and Steve, did quality work and provided great customer service. Good communication, can-do attitude, nice people to work with. -Gina Wammock

5 Star Ratings for Chicago Water & Fire Restoration Positive experience. Mike and Jose were obviously trained very well and were polite and concerned about my house. They made this negative experience more positive -Gary Peabody

5 Star Ratings for Chicago Water & Fire Restoration Chicago Water and Fire came out within two hours of water damage we experience in the basement. I was very impressed with their timeliness, professionalism, and attention to detail in helping us restore our living area. I highly recommend them to anyone experience unfortunate water damage to their home. Our basement looks exactly as it did before! -Kari Parnin

5 Star Ratings for Chicago Water & Fire Restoration I highly recommend Chicago Water and Fire Restoration. We had a water leak from our dishwasher. Every part of the process was smooth and worry free. Walter came out and quickly diagnosed our problem. He sent out Mike & Andy who were awesome! Before I knew it there were humidifiers and fans all over! Would use again but hopefully won't have to. -Kari Parnin

5 Star Ratings for Chicago Water & Fire Restoration Unbelievable! This company does everything they say they will and more. Phil, Tyler and John spent seven days restoring our house after a sewer backup took out half of our first floor. The team of Mike and Jose removed all rhe contaminated material down to tbe slab. Then Phil, Tyler and John essentially rebuilt everything and went above and beyond. We couldn't be happier. Every person we interacted with from start to finish was a true professional. -Roy Rumaner

5 Star Ratings for Chicago Water & Fire Restoration Excellent service from beginning to end. Aaron was amazing to work with. He was very professional and explained the entire process step by step. The team of Chris, Mike and Stefan sent for the clean up were top notch. Hard working crew and very professional as well. Great team with a positive attitude. Highly recommend this team to take on any task. Thanks again for making this experience great! -Jorge Arellano

5 Star Ratings for Chicago Water & Fire Restoration I had flooding in my basement recently, and worked with Chicago Water & Fire Restoration upon the recommendation of a friend. The excellent estimator, Vinnie, was onsite within 90 minutes on a Friday night. Mike & Max Miceli came the next day for the clean-up efforts and were very helpful. All of their team members were professional, friendly, and thorough... much appreciated! -Anna Witler

5 Star Ratings for Chicago Water & Fire Restoration I called your organization (after my basement flooded) at the recommendation of Joe Capp of Capp plumbing--He told me that you were the very best and he was absolutely right--Your team of Joseph, Oscar and Roscoe were professional, efficient, effective and a pleasure to work with--They not only cleaned and sanitized my basement, but also hauled away all the ruined and damaged items--All I did was point and they took the items upstairs and threw it into a large dumpster you had arranged to have in my driveway--While the flooding was a terrible experience, your team did everything possible to minimize the pain--Thank you for all your help! -Al Rohr

5 Star Ratings for Chicago Water & Fire Restoration The Chicago Water and Fire team was onsite the day of our disaster. They set up their equipment quickly and were very professional. -Sherri Foran

5 Star Ratings for Chicago Water & Fire Restoration Everyone who came to my house to help me with my plumbing disaster was very courteous and kind. Jordan took his time to explain the process when he was doing the estimate and made the call to the insurance with me. Chris and Mike answered all of my questions, and were on time when they set up appointments with me to do work at the house. -Diana Zilly

5 Star Ratings for Chicago Water & Fire Restoration Javier and Jeremy arrived within 4 hours of the plumber finding the problem and set everything up needed to remedy the situation quickly and professionally. The cost was competitive and the job done neatly. I would recommend CWAFR for your restoration work. -Greg Gershuny

5 Star Ratings for Chicago Water & Fire Restoration Due to a catastophic sump pump failure, my finished basement took on water. My plumber contacted Chicago Water for me, and Chicago Water called me immediately to set up an estimate. The estimator Jordan S. was prompt and professional. He explained everything and took care of all the paperwork on the spot. Just a few hours later, the crew showed up to handle the problem. Steve H. and Mike D. also were prompt and professional. They worked quickly and explained everything they did when they were finished. They walked me through the paperwork, answered all my questions, and left me feeling confident that Chicago Water was there if I needed anything. While water in the basement is a bummer, I at least know that I am in good hands as far as the clean up and restoration goes. Thanks! -Adam Brief

5 Star Ratings for Chicago Water & Fire Restoration We had the main line sewer back up into our basement and flooded two rooms, what a mess. I would like to take this opportunity to thank your company for a job well done. The crews that were sent were excellent, courteous, and kept us informed at all times. From the moment that the clean up crew until the end were wonderful, I would recommend Dan Liszeo, Jason and Ed for their excellent job and I would recommend them to everyone. Also, a thank you to Jordan Salyers and the clean up crew (I can't remember their names). My basement looks great, the bathroom is awesome, everyone cleaned up after and protected things during the restoration. Again an excellent job! -Peggy Antich

5 Star Ratings for Chicago Water & Fire Restoration Despite having a nightmare situation to resolve, Mike G, John H, and Ralph M have been a really fantastic crew to work with. They worked hard and late to help me get my place and my neighbor's place livable again. The company's setup is very professional, efficient, and customer service oriented. I used their remediation and reconstruction services. I trust and recommend them very highly. I can't say enough good things. -Thomas Oswald

5 Star Ratings for Chicago Water & Fire Restoration Wonderful experience during a very stressful time. Would recommend to everyone. -Mike Johnson

5 Star Ratings for Chicago Water & Fire Restoration Dave and Steve did a great job with the reconstruction of our house. Very professional and good people. -M Ellen Dial

5 Star Ratings for Chicago Water & Fire Restoration I got really great service from the team. Vinnie came on his Sunday off to assess and lead the project, Steve and Mike did a quick job getting water out and drying equipment in, and Gil & Joel were prompt and efficient in getting things put back after everything dried. Plus the coordinators on the phone were helpful and quick to respond. I'd recommend them. Thanks. -Matt Johnson

5 Star Ratings for Chicago Water & Fire Restoration Chicago Water & Fire came within an hour of being contacted, thoroughly assessed the damages, and were on the job that same day. They did an outstanding job. Vinnie Guaderrama proved to be an excellent project manager, always mindful of the needs of the customer. And the team he sent which included Moises Pacheco and his partner Andy were polite, hard-working, reassuring. Justin Orebaugh and his team which served as the team which removed the machines were courteous and topnotch. All concerned knew their business and went about their work diligently; I wouldn't know where to fault them. I would not hesitate to call on Chicago Water & Fire again. Great work. -Eliezer Oberman

5 Star Ratings for Chicago Water & Fire Restoration From start to finish, Chicago Water and Fire Restoration were outstanding. Their response to our situation was immediate and knowledgeable. After evaluating the extent of mold that existed in our home, the remediation crew was on the job the next day. They removed and treated the damaged areas making sure at all times to protect and respect surrounding furniture and carpeting. Their professionalism and neatness impressed us as did their punctuality. The restoration/reconstruction team of Jim, Todd, Izzy, David and Casey were fantastic and so easy to work with! They, too, were always punctual and professional. The drywall, carpentry and painting work were of top quality. We found that their pricing was fair and the job was completed in the estimated time frame. Thanks to both teams and to Vinnie and Will who did the evaluations for remediation and reconstruction. We highly recommend Chicago Water and Fire Restoration. -Deborah Brown

5 Star Ratings for Chicago Water & Fire Restoration We had water damage from an upstairs toilet, and the plumber recommended Chicago Water & Fire highly. We called them and they had a team of people working throughout the process in different roles for each part. They did mitigation work that dried up the water inside the walls and floor, and then came up with a plan for the rest, working with insurance the entire time. The reconstruction team started and finished the work in 3 days; usually you'd expect contractors to come and go and spend an extra week or two, but these two Casey and David were extremely efficient and did the job exactly to spec, and even went above and beyond with cleaning up the rooms to make the entire area look brand new. We would definitely call them first if we ever had an incident like this again. -Colin Leicht

5 Star Ratings for Chicago Water & Fire Restoration The personnel were professional, prompt and very detailed oriented. They came out the same day, sat down with us and explained what needed to be done, the entire process and how long it would take. Their work was done well, efficiently and professionally at all stages of the reconstruction. They made sure of our satisfaction with their work. All their work was inspected once it was completed. We would recommend them enthusiastically to anyone who needs their services. -AnnAlissa Green

5 Star Ratings for Chicago Water & Fire Restoration Chris and Maurice did a great job. They always called and kept me informed of their comings and goings. I was amazed that they worked over the weekend and even showed up on Father's Day! It was not a pleasant job to clean up that mess, but they were pleasant and helpful throughout their part of the process. Now, it's forcing me to finally clean out the basement. Thanks. Hope we never have to call you again! -Mike Meyers

5 Star Ratings for Chicago Water & Fire Restoration Chicago Water and Fire Restoration crew did a really great job with water mitigation and after all the work was done the crew member Collin and Ozzy came to pick up the fans and other equipments. They cleaned up and wipe down our furniture. Today, we had reconstruction and the crew member were Todd and Andrew they did great job putting up the room back they even wiped down the floor. Moreover, Todd he fixed our closet door as well; which was very nice of him. Timing wise they were exact on time both the days they were suppose to come. I would definitely recommend this company. Crew was very kind and respectful. -Pooja Lally

5 Star Ratings for Chicago Water & Fire Restoration This is, fortunately/unfortunately, the second time we've used Chicago Water & Fire Restoration to help with an unexpected leak in our home. While I would have preferred not to have an issue in the first place, both times the technicians have demonstrated great knowledge and professionalism. Most recently, Josh, Sidney and Andy were here to help us mitigate the damage from a rogue condenser unit pipe and they could not have been better! All three gentlemen went above and beyond to make sure that our problem was solved and that we were happy. While I hope to not need them again, they will be the first ones I call should we have an issue again. -Julie Driscoll

5 Star Ratings for Chicago Water & Fire Restoration Chicago Water and Fire Restoration did an excellent job. They were very professional and a pleasure to work with. Their team did great work, communicated very well and completed things in a timely fashion. They went above and beyond. I highly recommend them. -Kimberly Peterson

5 Star Ratings for Chicago Water & Fire Restoration My son and his family were out of town when their sump pump caused quite a bit of damage in their finished basement. Since we lived a half hour away, Josh and Sydney were awesome. They knew what to do and got right to it. They were both easy to talk with and explained exactly what needed to be done and did it efficiently. Just a huge thank you to these delightful young men. -Charles Laliberte

5 Star Ratings for Chicago Water & Fire Restoration I called because my toilet overflowed and the water went down into my basement. I had water damage and mold had began to grow. I called Chicago Water and Fire Restoration at 5:45am and they arrived to my home for a free estimate at an hour later! Once they arrived they used special equipment to see inside the walls and gave me an accurate assessment on my water damage. One hour after the representative left he emailed me a full assessment of my damage and a quote for the work. Once I was ready to schedule the work the representatives booked me an appointment within the week to come out and do the work. They guys that came out to complete the work were on time and worked quickly. They were well informed on th work that needed to happen and they informed me on how long the equipment would need to stay in my home. They left me with instructions and called the next day to set up a pick up time for the equipment. Currently, I have the equipment still working in my basement, so I do not see the finished product; but based on their great service thus far, I have confidence that they will do a great job. -Aurelia Daniels

5 Star Ratings for Chicago Water & Fire Restoration We have never experienced such quality customer service! Waking up at 6am, on a Friday, to find a flooded basement is never good. Our plumber recommended Chicago Water & Fire. I called while the plumber was still working and Eric was at our home in less than 30 minutes. The next day (Saturday) a team came to clean everything out. Everything was prompt, cleaned, and all of our options were thoroughly explained. We decided to use this company to restore our basement as well. If you can believe it, the customer service was even better than before. Jason Jacobs was our project manager and he was exceptional! There were multiple check ins by phone, email, and also in person! Jason never let a week go by without giving us an update and insuring that we were satisfied with the progress a long the way. They even painted the hallway for us! Our basement turned out better than I could have ever imagined. The attention to every detail was amazing. I cannot rave enough Jason and his team and Chicago Water and Fire. The exceptional customer service made this experience so easy. Highly recommended!! A+++ -JaNiece Elzy

5 Star Ratings for Chicago Water & Fire Restoration We had water damage and needed attention pretty quickly and Chicago Water & Fire was our savior!! They came out immediately and attended to the initial problem by soaking up, drying and dehumidifying the entire house!! They plastered, patched, painted and repaired many areas that were damaged by the water and they were always on time, courteous, professional and excellent at the work. If they missed something minor, they came back to fix. Every single worker involved was terrific and always, always polite and professional. Thanks to everyone involved with our project, we have a brand new dining room and living room. I will use Chicago Water and Fire in the futurefor any projects that warrant their talent. -JaNiece Elzy

5 Star Ratings for Chicago Water & Fire Restoration Josh & Sidney came out today to demo our bathroom. They did a great job. They were fast, they knew what they were doing and the were a treat to work with. The best! -Michael Rahn

5 Star Ratings for Chicago Water & Fire Restoration I had a sewer pipe back up into my basement and Chicago Water and Fire showed up the same day and Sean was great as he calmed me down and gave me an estimate and an explanation of what they could and would do for us. They cleaned and sanitized everything up same day and returned four days later to pick up the drying equipment and filters. Excellent customer service. The guys are obviously well trained. One thing-the fellow who came to pick up the equipment was tasked with installing a small area of carpet that wasn't the correct size and he had to cut it to fit. He readily admitted that he wasn't sure how to cut the funky sized carpet remnant to fit the space (it wasn't the right size at all--long and narrow to fit a wider space) but he did his best and said he wanted to learn how to do such a job in the future. If we had had a correct size remnant, he would have been able to install the carpet correctly. I don't know if he could have done anything differently and I really appreciated his sense of humor and candor about it. He was genuine and readily admitted that he wanted to do it cause Sean said the company would do it. I highly recommend this company. The people who helped us genuinely seemed glad to be of service. I will call them again if, God forbid, we have the need. Excellent company. -Lizanne Wilson

5 Star Ratings for Chicago Water & Fire Restoration We had water in our basement after our sump pump failed and Chicago Water and Fire was awesome. They dealt with everything promptly and professionally. I highly recommend them for basement flooding cleanup! -Noah Adams

5 Star Ratings for Chicago Water & Fire Restoration All employees were easy to talk to and explained all steps of the process. Install crew we're really clean and polite to us. Would definitely recommend to anyone in this situation. -Matt Rinehart

5 Star Ratings for Chicago Water & Fire Restoration We found water in our basement which came from a pinhole leak in a pipe on the second floor of our house. The plumber we use recommended Chicago Water & Fire Restoration. They worked with us to give us an affordable quote, and were out later that day to install the fans and dehumidifier. Customer service was excellent, they called to make sure everything was running after the installation was complete. The removal of the equipment a few days later was just as smooth as the install. We are satisfied customer. -Jessica Chapman

5 Star Ratings for Chicago Water & Fire Restoration Very professional from start to finish. They didn't do a band aid job like most places would. They diagnosed the issue with our damaged ceiling and insulation, solved that, and then did a phenomenal reconstruction job. They were always on time, and the customer service was outstanding throughout. Thanks! -Kevin McVey

5 Star Ratings for Chicago Water & Fire Restoration Chicago Water and Fire Restoration provided excellent service. The clean-up crew did a thorough job and got my basement dry. The restoration crew did a great job of replacing and painting baseboards and walls and toekicks (kudos to Dan Dahlquist and Keith). -Louis Michael Bell

5 Star Ratings for Chicago Water & Fire Restoration We had a pipe leak from behind our refridgerator. The crew (Gil and Max) came out immediately, explained what needed to be done, and immediately did exactly what they said they would. The answered all our questions, set up their equipment, and made sure to minimize any disruption as much as they could. While I hope not to ever be in this situation again, if I am, I wouldn't hestitate to use Chicago Water and Fire Restoration. -Rossana Woldman

5 Star Ratings for Chicago Water & Fire Restoration Chicago Water & Fire Restoration was amazing in all aspects of the job! I will definitely not hesitate to use them again and will be sure to share my experience with family and friends! Imagine waking up to a soggy basement because of sump pump failure and knowing that you not only have water damage, but a massive clean up ahead as well. A great big thank you for your expertise and professionalism! A special shout out to Erik for coming out so quickly to assess the damage and another shout out to Chris, Mike and Logan for all their muscle and hard work in making this experience a breeze. You all are an asset to Chicago Water & Fire Restoration! -Catherine Lastres

5 Star Ratings for Chicago Water & Fire Restoration As a new home owner and an unexpected flooded basement I didn't know what to do. I called CWFR and not only was the receptionist wonderful but she even gave me an option of making an appointment for next day service or service within and hour(name a company who does just that) they also sent an excellent project mng by the name of Sean D. boy! was he knowledgeable about a lot of things.Excellent Excellent customer service from beginning to end no regrets here. This is definitely a definition of a great business and a project well done cancelled my other appointments I'm sticking to these guys. Thank You again! -Troi T

5 Star Ratings for Chicago Water & Fire Restoration In March 2017, due to a record setting rain, we experienced major seepage in our finished basement. The water destroyed our floor, carpeting and plasterboard walls. Chicago Water and Fire Restoration (CWAFR) was recommended to us by our plumber. The project manager (Walter) came out Friday at 7PM. The crew started Saturday at 7PM and by Sunday morning the water damage was cleared away and the musty smell was gone. The crew (Chris and Mike) were incredible! They hauled everything away, were very courteous and answered all our questions. I would definitely recommend the company and use them again (though I hope I never have to). Thanks again CWAFR! -Mark Orlando

5 Star Ratings for Chicago Water & Fire Restoration We had an outside water faucet freeze and burst which caused some water damage in our finished basement. The folks at Chicago Water and Fire came out right away to begin the water mitigation process before the chance of mold formation or damage occurred. Our basement was dry and ready for restoration in a few days. The restoration side of the company did a great job and Dan our project manager made sure we were satisfied with the completion. Highly recommend these guys. Worked seamlessly with our insurance company too. -Mark Orlando

5 Star Ratings for Chicago Water & Fire Restoration So far my experience with Chicago Water and Fire Restoration has been exceptional. Sean came out to assess the damage. He was very professional and knowledgeable with excellence follow-up communication. The water mitigation went smoothly with Anthony V and Chris V at the helm. They made sure I understood what was done and next steps. I am looking forward to the restoration that will begin 1 to 2 weeks.-Tearesa Mack

5 Star Ratings for Chicago Water & Fire Restoration We had a sewer backup into our finished basement. Within 30 minutes of my call, there was an individual over to exam the damage and to provide a quote. Within an hour the crew was working to clean up the damage. The crew of Chris and Mike were outstanding. They were very professional and hard working. They did everything quickly and with high quality. I would recommend Chicago water and fire restoration to anyone needing a clean up from an experience like mine. CWFR also came back to do the reconconstruction. Dave and Steve were outstanding and were able to complete the work within the schedule committed to me. -Steve Grossmann

5 Star Ratings for Chicago Water & Fire Restoration Incredible service! They had someone here within an hour of calling. Jordan was brilliant. He handled the insurance company for me and organized for the mitigation crew to come in. Anthony & Lenier delivered superb service. Their humor and professionalism made a difficult situation easy to deal with. If you ever need a crew to deal with a flooded house, seriously get these guys in. You'll be glad you did. -Isobeil Bellis

5 Star Ratings for Chicago Water & Fire Restoration I hope that you never lose anything in your home that is valuable to you. I lost several things in my basement but Chicago Water and Fire Restoration did an amazing job getting my basement back and helped me with additional resources to take care of other things that I needed to help with. The precious pictures of my kids and all family photos were damaged and they helped to hook me up with a company that could restore them. This team went way past 'the extra mile' in every way they could. The team that came to my house was Luke, Lenier and Alec !!! They worked tirelessly through the whole process. I am forever grateful for all their help. What a great group of people. -Carol Demicheal

5 Star Ratings for Chicago Water & Fire Restoration Erik, Anthony and the team did a great job helping us through a difficult situation. We moved into our home and within a week we discovered mold in the basement after some seepage issues. The team was prompt and professional and is handling the job. We are confident we hired the right company to help us through this. -Carol Demicheal

5 Star Ratings for Chicago Water & Fire Restoration Chris and Mike were very courteous and professional when they arrived to mitigate some water damage at our house. Their explanations of what they were doing and the observations of the conditions and challenges at our home showed that they have great experience and knowledge.They were efficient and thorough, and we were very satisfied with the work. This company was recommended to us by a contractor, and we would use them again, without hesitation. -Carol Demicheal

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