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Chicago Water & Fire Restoration Reviews

Providing exceptional customer service is the cornerstone of our business. Read through our reviews to see how we ensure our customer’s satisfaction is guaranteed 100% of the time.

Google Rating
4.8
Based on 978 reviews
Facebook Rating
4.9
Based on 100 reviews
Yelp Rating
4.5
Based on 195 reviews
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Eric F.
Eric F.
07:14 04 Dec 22
Chicago Water & Water Restoration has been incredible so far. They were able to act so quick after we had a recent water leak issue and were so thorough in...
Cheryl D.
Cheryl D.
05:17 01 Dec 22
The floor drain in my laundry room backed up and overflowed with pipe sewage and affected my whole laundry room, leaked out into the hallway and across into...
Kelly B.
Kelly B.
13:21 29 Nov 22
After discovering sewage (resulting from a soft clog) in our basement on a Friday morning, our plumber recommended we contact Chicago Water & Fire...
Erin C.
Erin C.
01:10 24 Nov 22
CWF Restoration assisted us perfectly, my husband and I were so impressed with their professionalism, friendliness and knowledge. Colin Hurley was the PM who thoroughly and patiently answered all of our questions. There were a few others that assisted as well that all were friendly, professional and helpful too. They kept everything very clean. Those on the phone were great too! Will definitely recommend them to friends and family as well if ever needed.
Sheila W.
Sheila W.
23:47 23 Nov 22
CWFR came to our rescue after a bathroom leak seeped down into our ceiling in the laundry room. They came thru quickly. efficiently, and respectfully.. The kept us informed all along the way. Showed up on time and explained everything that was happening to us.
Jari B.
Jari B.
23:11 22 Nov 22
Kaylin and Dionte and their crew did a great job and were very professional. They got the job done in 1 day because of our home being a daycare. They were helpful with any questions or problems and very respectful. Would definitely recommend them.
elizabeth C.
elizabeth C.
01:55 19 Nov 22
Thank you Ryan for you amazing service. You put my daughter fears to rest during a very stressful event. Will definitely recommend this company for their prompt response and customer service support.
Richard T.
Richard T.
16:17 18 Nov 22
11/13/22Chicago Water & Fire came to my home the same day I contacted them ( on a Sunday holiday weekend ) They estimated the water damage and did a big portion of the cleanup all that same day !James, Antonio and Tanner are timely, considerate and professional in all of the work they have done so far !ThanksRichard Trofimuk11/16/22Eli and Angel finished the cleanup from the water damage to my homeThey were thorough, quick and careful with everythingGreat job , we really appreciate their efforts and everyone at Chicago Water & Fire !We are looking forward to the restoration phase of the project and the new team from company to help us through thisThank you again for your dedication to excellence !Richard Trofimuk
Bill B.
Bill B.
10:54 18 Nov 22
Corey & the team at CW&FR did a great job removing the damaged materials & managing the reconstruction. They were very responsive & got the job done...
Rich T.
Rich T.
07:59 18 Nov 22
Eli and Angel finished the cleanup from the water damage to my home They were thorough, quick and careful with everything Great job , we really appreciate...
Mary F.
Mary F.
05:01 17 Nov 22
Dominick was on time, professional and thorough!
Caroline R.
Caroline R.
21:53 16 Nov 22
After a service line break leading to our septic, we had a lingering smell in our home, the septic company recognized this as an issue and called Chicago Water & Fire. Ryan Majewski arrived at my home and immediately assessed the situation and got to work helping me call my insurance company to file a claim. He talked me through next steps, and confirmed that a crew would arrive the next morning to begin the work. We had significant damage to a few rooms in our basement but the crew worked quickly to begin fixing the problem. Louis and his team were kind, respectful and helpful. I cannot thank Ryan, Louis and team enough for all of there help. During an extremely stressful time, they assured me it would all get fixed and showed kindness through it all. Thank you!
Caroline R.
Caroline R.
21:48 16 Nov 22
After a service line break leading to our septic, we had a lingering smell in our home, the septic company recognized this as an issue and called Chicago Water & Fire. Ryan Majewski arrived at my home and immediately assessed the situation and got to work helping me call my insurance company to file a claim. He talked me through next steps, and confirmed that a crew would arrive the next morning to begin the work. We had significant damage to a few rooms in our basement but the crew worked quickly to begin fixing the problem. Louis and his team were kind, respectful and helpful. I cannot thank Ryan, Louis and team enough for all of there help. During an extremely stressful time, they assured me it would all get fixed and showed kindness through it all. Thank you!
Steven L.
Steven L.
18:19 15 Nov 22
I had water damage from my above unit. Kaylin and Jose's crew were excellent in their work efficiency and communication to me. The crew was professional and the whole process was well coordinated.
Rich T.
Rich T.
10:01 14 Nov 22
Chicago Water & Fire came to my home the same day I contacted them ( on a Sunday holiday weekend ! ) They estimated the water damage and did a big portion...
Octavia S.
Octavia S.
17:19 13 Nov 22
I was impressed with the professionalism of all employees. From the Project Manager to the 4 young men who actually performed the work. I was in a pretty desperate situation and they made every effort to get my work resolved quickly. From the first call to the project completion it was less than a week. I am a repeat customer and their estimate beat competitors rate by $200.
Erich K.
Erich K.
21:26 08 Nov 22
Responded super quickly to our flooded bathroom and immediately got everything in place to get the floors dry. Worked directly with insurance so we didn't have to be an intermediary.
Alex S.
Alex S.
09:03 08 Nov 22
CWF was honest and amazing. Highly recommend to anyone who has any mold or water damage issues.
shaina H.
shaina H.
02:07 08 Nov 22
Would definitely recommend CWFR - Ryan and the whole team were so professional and helpful! He came right away, assessed the damage and helped me complete an insurance claim. Ryan helped us stay calm and helped us to understand the mitigation and restoration process.
Jessica P.
Jessica P.
20:37 07 Nov 22
Aronn really went above and beyond to help me which sold me on the service and luckily everyone has been very polite and professional.
Edgaras V.
Edgaras V.
17:50 06 Nov 22
Men were very attentive, clean, professional. Communication was on point.
Ralph G.
Ralph G.
15:06 31 Oct 22
Chicago Water & Fire Restoration is a great company to count on during emergency situations. They are professional, courteous, and knowledgeable in their job. The quality of their work is first rate and I am very pleased I called them. I highly recommend them!
Sharon B.
Sharon B.
14:06 31 Oct 22
They were so polite, accommodating and professional with great quality of work. Very impressed and wouldn’t have wanted to go with anyone else!
Theresa H.
Theresa H.
14:02 31 Oct 22
Brandon and Ahmad did an outstanding job in clearing out sewage and damaged items from my basement, and then sanitizing my basement. I was also treated very respectfully, which is much appreciated!
Farah S.
Farah S.
01:47 31 Oct 22
Nate and his team responded quickly and were incredibly patient with all of questions. Really appreciate how thorough they were and how they explained along the way.
Chris M
Chris M
09:30 23 Oct 22
They cleaned up my mini-flood and had the right fans and deumidifier to dry the area.
Roxane G.
Roxane G.
02:23 22 Oct 22
My husband and I reached out to CWF Restoration on Sunday Morning after having a clogged sewer pipe on Saturday night at 8:00PM! Within hours Jesse Xayasane returned our call and set up a time to meet with us to begin deconstruction of our bathroom, family room, bedroom, and laundry room all damaged by sewer water! Jesse arrived and not only was he professional, he was empathetic, kind, and reassuring during this disaster that struck our home! Shortly after Jesse's survey and documenting all of the damage, he informed us that a crew headed by Gil would be responding to our home within a couple hours. When Gil arrived he too was courteous, knowledgeable, and professional. He proceeded to work until all of the damaged walls, ceilings, bathroom, and carpeting was removed, disinfected, and protected from the mold. He cordoned off the part of the basement that was unaffected and explained every procedure in detail. Jesse, Gil, and Jennifer who works with the Restoration department continue to amaze me and are always there to answer any questions that we have, making me wish that we could all be so helpful and accommodating.I would never wish anything like this on anyone, however, if any water damage, sewer clogs or flooding happens to you, please reach out to CWF, you will not be disappointed and the experience will be seamless.Thank you CWF!!!John and Roxane Gioia
David K.
David K.
00:08 22 Oct 22
This portion of the review is solely for sewer/water back-up damage and clean up. We had a significant amount of water back-up from drains on September 11, when Portage Park was inundated with the supercell storm that damaged...pretty much everyone.I called multiple companies Sunday morning, and most of them said they'd get back to me "in a week or so". CW&FR confirmed they could get someone out Tuesday morning, and Tyler Hlusek arrived exactly when he said he would. He documented the damage thoroughly, communicated clearly, was clean and incredibly respectful. He noted that they were inundated with calls, and he could have a team out Thursday morning between 8 AM and 10 AM.The team arrived promptly, and worked incredibly hard for nearly 10 hours, apologized profusely that they couldn't finish, and had a team come out the next day to wrap it all up. They were clean, careful, respectful, and very effective.ON Tuesday, 9/20, they came out to run moisture meters to determine if the wood framing/sills had dried sufficiently, and determined that all areas were dry except for two. They removed 90% of the fans/dehumidifiers, left 3, and promised they'd be back Thursday to pick up and clean up. Again - they were right on time, got everything taken care of, and left like they were never there.For purposes of mitigation and remediation, I can't recommend these guys enough. We're still working with insurance to start the reconstruction process, but I'll post updates as soon as we get there!Beyond grateful for Manny, Marcus, Juan, Coyote, Tyler, and the rest of the incredible guys from CWF for getting everything clean so quick, and preventing any further damage._____Edit on 10/21 to encompass Reconstruction and Contents.These guys are the real deal, y'all. Luigi and Ricky put our basement back together better than it was originally, and they were polite, kind, communicative, fun, and awesome to work with. Marcos and the carpet guys were quick and professional. Sal was a great project manager, responsive, and took care of any issues.Look, these guys are pricey, but they're EXCEPTIONAL at what they do.
shelly F.
shelly F.
18:13 21 Oct 22
James was very timely in getting out to us to provide a detailed quote. He was kind and understanding in a very upsetting event. The crew was starting the mitigation within 12 hours of the quote. Brandon and Ahmad were thorough, timely, professional, and above all, kind. The constant communication was appreciated. I could not be more happy with their care and attentiveness.
Jamaal N.
Jamaal N.
15:57 21 Oct 22
They were there the day of the incident and quickly cleared out the affected areas and disinfected everything. They left no dirt, dust, or fragment of drywall. They walked me through the entire process from both their end and my insurance's side. They were absolute consummate professionals and I would recommend them to anyone.
Lauren R.
Lauren R.
00:12 19 Oct 22
This company has been a breeze to work with! They are responsive, have clear and open communication, and take great care with their work. I am very pleased!
Shannon G.
Shannon G.
19:36 18 Oct 22
After getting water in our basement we wanted to be sure to address it as soon as possible. CWF was thorough, timely, and extremely professional. They...
Jessica S.
Jessica S.
16:22 18 Oct 22
Chicago water and fire restoration worked super fast and efficient for the water damage in my townhouse. They were super professional and did a great job!
Jonathon M.
Jonathon M.
14:14 17 Oct 22
They were recommended by my plumber. He was absolutely right on the money. Chicago water and fire were professional, diligent, timely and respectful. I highly recommend them!! Will use them again if a need arises.
Lucy S.
Lucy S.
19:44 15 Oct 22
They cleaned after my guest room flooded from a pipe clog in a condo above mine. I’m a new homeowner and was super nervous and unsure how the whole thing worked. Chicago water and fire dealt directly with my insurance and made the whole thing very easy. They did a great job for the exact amount they estimated. Workers were kind and professional and explained everything well. Always on time, came out immediately when I called. They were absolutely fantastic. Highly recommend
S K (.
S K (.
14:37 15 Oct 22
Corey was a great project manager who was very responsive and helped coordinate the mitigation and restoration of my home. He ensured that my concerns were met and dealt with in a timely fashion. I appreciate his professionalism and would use Chicago water and fire again in the future due to our experience.
Dennis M.
Dennis M.
03:08 11 Oct 22
Called to my home to clean up a biohazard. They contacted me very soon after incident occurred and arrived at my home the next day at time agreed on. They were very professional and wanted to begin work immediately but needed a certified biohazard staff member but one wasn’t available. We agreed on a day later in the week. On the agreed day they arrived on time and were very accommodating. They performed an excellent clean up of the hazard, clearly explained everything they had done, and stated in detail the next steps I needed to follow. I would highly recommend Chicago Fire and Water Restoration. Lucas, along with the entire group of employees, were cordial, hard working, and thorough. If I’m ever in need of the services provided by Chicago Fire and Water Restoration, I wouldn’t hesitate to contact them.
Catherine J.
Catherine J.
23:09 10 Oct 22
The team responded so quickly and delicately with our situation. They were careful not to damage anything that wasn’t hurt and walked us through the whole processes to ensure we felt comfortable with the work before it started. Cannot recommend them enough for their demeanor and carefulness during a challenging situation for any family.
Joan K.
Joan K.
20:57 07 Oct 22
James and Dominic were great. Showed up promptly, knew exactly what was the problem, offered a solution and technician will arrive shortly to implement the work. Great service!
Fran P.
Fran P.
16:55 06 Oct 22
I had a sewer back up in my basement in Chicago water and fire restoration came out the same day. They sent someone the next day to do the cleanup and some demolition and were very attentive. When Charlie came originally to give me the estimate he make sure that I contacted my insurance company and every process that I would have to go through with Chicago water and fire restoration.
lee R.
lee R.
01:27 06 Oct 22
I am amazed by this company. I called three other similar companies. Two did not even bother to return my call. The other one that shall not be named, called me back and proceeded to berate me and tell me I needed to have money in case my insurance did not pay the whole amount. He wanted to know if I had money! So rude! None the less, I cancelled my estimate with them. I called Chicago Water and Fire at around 5 pm that day(a referral from my Plumber) and the lady who answered was so nice. She set up an appointment for the next day at 8 to 10am. Nathan G. came out and looked at the damage and sent Edgar and Ryan to my home at noon THE SAME day.They took out the damaged items and set up fans. They worked so hard. I was so happy that I could get all that done in the same day. Didn’t have to miss more work. All in all, every single person I have had contact with has been super nice and comforting and explained each step of the way.I feel so much better knowing I found a good reputable company and I am certain they will take good care of me through this awful process of water damage. So far, I would not hesitate to refer anyone to them!Thank you!
Jim H.
Jim H.
23:32 05 Oct 22
Quick and efficient. Hard working and true to their word
Amy D.
Amy D.
13:44 05 Oct 22
Awesome company to work with! The entire team was very friendly and informative from the very beginning. They work with your insurance and will fight with your insurance for you as well if needed.The pack out crew with Mike H, Freddy C and Jose A deserve special recognition! They were professional and were above and beyond with their customer service!!
Erin F.
Erin F.
19:47 03 Oct 22
Nate and Dominic came by to check for water damage after my toilet leaked into the neighbors ceiling for who knows how long. They were prompt, thorough, and honest. It turned out we didn't need any cleanup/repair! I really appreciated how kind the person was who set up the appointment and then was doubly impressed by Nate and Dominic's professionalism. I feel peace of mind having had them assess the situation.
jacqueline W.
jacqueline W.
14:49 03 Oct 22
Every experience with this company was prompt, professional and efficient from start to finish. I couldn’t have been happier w the service and I would 100% recommend them.
Justin C.
Justin C.
14:33 27 Sep 22
Very responsive and professional. Great experience
Sharon P.
Sharon P.
09:15 27 Sep 22
Chicago Water & Fire technicians were efficient and thorough. They cleaned up my basement, which included moving some heavy items to access the entire floor. Great job!
Horacio “Fred” M.
Horacio “Fred” M.
00:52 27 Sep 22
Our plumbers (Rocket Plumbing) told us to use CWF after they helped us with a basement leak. Once we fixed the leak, I shot them an email and they responded right away and sent someone to our house within 90 minutes. Nathan Gomez dropped by and did a really quick but thorough assessment, and saved us a BOATLOAD of money by telling us we needed to do and what we didn’t, which products to get, and then worked with us to get the “hard part” done in preparation. Couldn’t have asked for a nicer and more knowledgeable guy to walk us thru what could have been a very painful process with another firm. He even gave us his cell if we had questions or needed help!
Rachel M.
Rachel M.
18:12 26 Sep 22
The team at CWF has been extremely responsive and has helped us navigate our first flooding incident. Charlie came out and assessed the damage, going through each step of the process and answering our questions. Within 48 hours the crew was out and was able to remove all flooring, drywall and fixtures that were damaged in one day.
Talia C.
Talia C.
10:36 26 Sep 22
We needed help recovering from a storm that spewed sewage into Northsiders' basements. To put the damage into context, this was the same storm that sent 35'...
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