Providing exceptional customer service is the cornerstone of our business. Read through our reviews to see how we ensure our customer’s satisfaction is guaranteed 100% of the time.
4.8/5 Overall Satisfaction Rating
Based on 705 reviews
Based on 660 reviews
Based on 82 reviews
Based on 137 reviews
20:31 11 Apr 21
Just want to say how amazing our experience was with Chicago water and fire restoration. First of all, they are very attentive over the phone. They answer at all hours and are never late when appointments are scheduled. When we first had tons of water damage and mold, Dave our project manager came out right away, assessed everything and told us not to worry they will take care of the issue. Not only did he make us feel better about the situation, but he made us aware that everything will be covered. He was honest, He told us exactly what was going to be done, explained the process. We are almost done with the process and everything has gone as smooth as Dave said it would. We would give Dave and his company way more then 5 stars if we were allowed to!Thank you for the great work!!!
12:52 06 Apr 21
We are pleased with the work that has been done so far. We are still waiting for insulation and vapor barrier to be installed and the project finished. Every one we have worked with has been professional and pleasant. They have completed the job and they were great!!
02:28 04 Apr 21
I really recommend this company. They are polite and responsive.
Nathan Gomez came out and inspected our basement, because we had sewage coming up from the floor drain. We had cleaned the floor but was worried about wood that could be effected. Nathan was very up front and honest to say we did not really need his services and gave us advice on how to clean it up a little better. He was a true professional and very knowledgable.
16:24 30 Mar 21
Great service! 24/7
18:19 26 Mar 21
Ryan was great. Quick to get the work done. They were professional and helpful.
06:07 24 Mar 21
Very impressed with the service! Nathan gomezcame exactly in the time frame we were told, did a quick and efficient inspection, was very pleasant, and left good follow up instructions. He even shared stickers with my one year old son :) would recommend a+++! Thank you Nathan
18:44 22 Mar 21
Dave was great and was able to come out same-day to help us with water damage in our living room. The firm was responsive, professional, and timely.
03:30 20 Mar 21
*Update 3/19/2021After starting the repairs (we had water damage due to ice dams forming in the roof this winter) the workers discovered a material in the ceiling that is likely Asbestos (thanks 1950’s)! Of course they could only speculate as to what it was until the test is done but rather than close up shop and run for the hills until the results came back, Antonio worked tirelessly until well past 10 to make sure that he cleaned up every surface, got everything out and sealed the area off to protect us from possible exposure. We had no idea there could possibly be asbestos in our ceilings so obviously the guys weren’t prepared to have to deal with something like this. Probably a little scary to be honest, but Antonio geared up (full Hazmat style) and rocked it out with a smile on his face the whole time, at least I’m pretty sure he did, he was wearing a mask. Thank you Antonio, you went above and beyond and Chicago Fire And Water is lucky to have an employee like you in front of their customers on a day to day basis!This company has been great to work with so far, we called and within 2 hours we had Dave show up at our house to put together an estimate. He was incredibly courteous, took time to explain everything they would be doing and left us with a sense that we were definitely in good hands. Can’t wait to see how everything comes together, but based on what we’ve experienced, I know we made the right decision to call Chicago Fire and Water Restoration!
22:59 19 Mar 21
I cannot recommend Chicago Water & Fire Restoration enough! I had the pleasure of working with their project manager, Dave. He was prompt, professional, clear and reassuring. He even took extra time to help me walk through what my claims process and beyond would look like. Not to mention, Dave was able to set up the next step for his crew to come out and repair water damage right on the spot! Overall, Dave went above and beyond. This company is extremely helpful, thorough, and professional. If I could give a 6th star, I would!
23:11 16 Mar 21
I was somewhat apprehensive about using a team that promised to interact directly with my insurance company. How does that work exactly? What if there are other expenses beyond the remediation team’s work that the insurance com should address? But, when Luke and Issac made an appearance to do the remediation work they did remarkable work, but also dispelled my apprehensions. They had matters well in control and offered some guidance, so much so that I made a mental note to tell their company later in writing of their excellence. The project manager Nate was also also very forthcoming, and a wonderful leader from start to finish.
16:06 14 Mar 21
Awesome service! Nathan and his team really looked after us. Needed to get rid of wet carpet damaged by a sump pump and they exceeded my expectations. Kudos to the team that removed the carpet also. Worked diligently to complete the job; two days early. Highly recommend.
17:02 13 Mar 21
Great experience, great people, on time, polite, courteous, professional.Would definitely recommend this company.
15:11 13 Mar 21
The team did an excellent job in drying out our basement and removing wet carpet. The workers were professional an left everything clean. They removed wet carpeting and padding. The only thing I did not like is they left the damp carpet tack strips down.
03:24 10 Mar 21
All aspects of the water damage and repair of our home were done marvelously! In particular, Eric, Ryan and Ryan were a terrific team of very hard workers... plus super friendly, too. In addition, Joel and Gustavo were great, along with Alex and Jeff. And Robert was simply terrific. What a great company!
16:40 09 Mar 21
We had a scare and called Chicago Water & Fire Restoration per recommendation from US Waterproofing. We ended up not needing their services but kudos to them for being honest and not taking advantage of our fears. Daniel C was our PM. I hope we won't ever need their services but should we do, we'll know who to call.
15:27 08 Mar 21
CWAFR impressed me at multiple stages of the process, from mitigation to restoration. The people I worked with were professional across the board and always made me feel respected and listened to. Any questions and concerns I had were addressed right away. They also worked directly with my insurance company, taking that burden off of me. I would highly recommend CWAFR.
03:36 03 Mar 21
I brought out CWAFR to a recently purchased condo to assess water damage and mold from a patio door leak that happened while I was away from the unit for several days. The damage was fairly minimal and I was told I did everything they would've done to dry the area and prevent further damage. No services were needed in the end. It felt good to not have unnecessary services pushed on me like some other companies try to do when attempting to get a quick sale or a customer. I will most definitely be calling CWAFR in the future if I have any issues in the future with severe water damage or mold. This is how you do business. Thank you Nathan!
19:27 25 Feb 21
Timely response. Knowledgable. Professional. Would recommend to others.
16:57 25 Feb 21
I suffered water damage which I awoke to at 5:15 a.m. on a Sunday morning and had a project manager in my home in less than 90 minutes. Dehumidifiers were set up later that day and water mitigation completed the next day with the drying process proceeding and I am expecting to have an estimate for the home repairs next Monday, so within 8 days of the loss. I highly recommend Chicago water & fire in any water mitigation. I have used another company in the past and the difference this time was astounding. I am very impressed with service so far
15:14 25 Feb 21
`Mike Rice and his team have done an excellent and professional job. Mike in particular is very customer-friendly and responsive to our concerns and repair needs. I am most impressed how seamless and efficient Mike and his team moved to take care of our water damage situation. This is what I call service with a smile! I would highly recommend Chicago Water and Fire Restoration to my friends.
20:53 24 Feb 21
Fast, professional, neat, great work by all teams
19:35 22 Feb 21
Chicago Water & Fire Restoration seems to have two distinct businesses -- one that helps you clean up fire and water damage and a second one that helps put your place back together. I used the first one last year and the restoration business this year. They repaired and painted everything in such a great way. The work was professionally done within a day.
16:38 22 Feb 21
Have used another local company in the past and was recommended to CWAFR and was pleasantly surprised by their workmanship and communication.
17:23 21 Feb 21
Had a pipe freeze and break in my office building and arrived to a flood. So happy I found these guys, Ryan was awesome! Extremely responsive and they handled everything. Impressed at how quickly they cleaned and dried out the entire place so I didn’t have to worry about it. Highly recommend
16:49 21 Feb 21
CWFR did a phenomenal job in responding to and mitigating a problem that easily could have become quite drastic.
16:46 21 Feb 21
Greg and Charlie provided excellent, comprehensive diagnosis of our water issues. Courteous, timely, responsive. Highly recommend!
15:35 21 Feb 21
Very impressed with quick, professional service! Very caring. Blew my mind by their awesome work. Attention to every detail.
15:13 21 Feb 21
Following a death in our family, Chicago Water and Fire Restoration came to the deceased person's apartment to clean and sanitize the room where he passed away. It was a stressful time, especially because of COVID protocols. Their team was incredibly responsive and compassionate, and made it easy to coordinate access to the apartment. They offered to come within 15 minutes of our call to them. It was more expensive than we'd anticipated but they were clear about the cost beforehand and we are grateful to the crew for their work. I hope we don't need this service again, but we absolutely would recommend them to anyone in similar situation
03:05 20 Feb 21
I would rate this company a 10 if I could. We were in such bad shape with water damage and Cem and his crew were there every step of the way. We could not be more appreciative of their hard work and customer service. Use them, you won’t regret it!!!
05:07 19 Feb 21
Main sewer line collapsed outside my house foundation, as a result I got water damage in 2 of my bathrooms. Plumber recommended CWFR for water mitigation. Zac came over the next day and provided options for water mitigation and repair. We ended up going with full restoration replacing bathroom drywall, tiles and carpets in the basement. Zac was also very helpful with filing claim with my insurance company and providing answers to all my questions. Benji and Trevor did a fantastic mitigating water and cleaning up afterwards. Highly recommend the team for water mitigation.
23:49 13 Feb 21
We used Chicago Water & Fire for water mitigation and reconstruction efforts. They were professional, quick and thorough with their work. Quality was very good and they offered to help with a few small extras. Would recommend CW&F for these unfortunate circumstances.
Very prompt for original appointment, follow up by phone and in person always quickly available, and reviewed reported and the actioned within 2 hours...
18:49 12 Feb 21
Our hot water heater did what they tend to do when they're done and as a result we had water damage in our furnace room and basement. We called Chicago Water and Fire and within 30 minutes, they had someone out to the house preparing an estimate. These guys (Nathan and Joe) couldn't have been more professional and customer focused-- from assessing the damage, to explaining how they were going to remediate and what we could expect, to helping me with my insurance claim. Can't thank them enough and will definitely reach out if we ever have future issues.
16:39 11 Feb 21
The team at CW&FR were prompt, professional and knowledgeable. They were detailed in their work and helped make a stressful situation more manageable. Overall, a good experience from start to finish.
19:44 09 Feb 21
Joe and Javier were quick, tidy and thorough in the cleanup of our leaky roof. They were very conscious of safety protocols during COVID.
17:37 06 Feb 21
I can't say enough good about the team I had. Mike, Brandon, and Enrique are the absolute best at what they do!! Cleaning up after a disaster is never an easy job, but these guys worked hard and did an amazing job! I had about 5" of water in my crawl space. It was a muddy, yucky, mess and there were hundreds of wet boxes and items to be removed. When they were done, you'd never know there had been a problem. If you EVER have a problem with water damage, these guys are the ones to call!
16:20 04 Feb 21
Professional and reliable service. Cordial team providing great service.
06:09 02 Feb 21
On the day after Thanksgiving I had a Ejector Pump fail and my basement started flooding. Even though this was a vacation for most people I was shocked by how quickly Chicago Water and Fire arrived to my home.30 Minutes from the time I called, that's blazing fast. I know they reside in my area in Elmhurst and that the distance definitely helped them get to my home sooner but seriously their response time needs to be acknowledged and commended.They immediately go to work when they arrived to try to minimize the damage and water from spreading to the rest of the basement. As you can see below I included plenty of pictures of the damage showing the before and after of the situation.The 2 techs (Blake and his assistant) that arrived on site where very professional, knowledgeable and hard workers. It might not look like much but they spent a full 5 hours at my home for this job. Let me remind you that this was all on Thanksgiving Eve.This job involved containing the water to minimize the damage, deep cleanup of the carpets with proper disinfectants. Removal of the base boards, dirty carpet padding and also properly setting up their high end equipment to leave for 2 days; which is used to remove absolutely every water molecule left from this incident.I highly recommend Chicago Water and Fire Restoration, not only did they do fantastic job but they provided me with all the information, measurements, 3d modeling of my basement to give to my insurance company for full repair and coverage of the damage.Thank you CWF, you've made me a lifetime customer.
16:51 24 Jan 21
Chicago Water & Fire Restoration did a tremendous job in providing quick and efficient service after a pipe caused water damage to my home. They were extremely helpful throughout the entire process. Our project manager Nathan G. was great. I wouldn't hesitate to use them again in the future!
20:47 21 Jan 21
Amazing from the start, efficient & professional mitigation and repairs!Their teams quickly analyzed, mitigated and fixed the water damage in our main-bedroom's bathroom. From first interaction to the last, our family had no issues with documentation for our insurance, and appreciated the clean work by their technicians.Everyone was polite, professional, and Covid-safe while analyzing the situation, preventing further damage and making repairs.Many thanks go to Dave K., who inspected and 3D-scanned the repair area while coordinating the mitigation team. Also to Samantha D., who helped push the repairs through to a Dan (could be wrong name) who's technicians Jonny D. and Trevon W. completed the repairs and cleaned everything up. While a large-seeming team, they were seamlessly-coordinated and really did what was needed quickly!If I ever find myself in a another similar situation, I would not hesitate to call CWFR. -- Sean
This is the easiest review I've ever written. I was so blessed to have a team headed by Ramon Darby who concentrated on excellence. My home was completely...
16:54 13 Jan 21
Working with Chicago Water & Fire Restoration was a great experience!! They handled water mitigation and repair to our basement and did an EXCELLENT job! Zac, Travis and their crews went above and beyond, handling each step with the utmost professionalism and cleanliness. If anything extra was needed to be done it was done without an issue. The final restoration was done perfectly. If the need to use their services was to happen again, I would call them without hesitation. I will definitely refer CW&FR to every and anyone. Thanks for doing a great job!
I highly recommend Chicago Water & Fire Restoration. Nate came out on New Years Day to see the damage and provide a plan of action. Rob provided the quote and Johnny, Trevon, and Rich did an excellent job fixing all of the issues with sink, water damage and cabinets. Not to mention the entire crew were timely, honored their commitments and were extremely professional and respectful.
23:31 12 Jan 21
Can't say enough about Nathan Gomez. After a prompt response and a little communication confusion, Nathan actually waited for me to arrive at my home. We're selling out home and the home inspector reported a possible mold issue; not what we wanted to hear. Figuring it was going to be thousands to fix, Nathan inspected the area in question and purposed a solution to fix the issue that was not going to be overly expensive. CWFR was great to work with especially Nathan!
04:09 12 Jan 21
We had a great initial meeting with project manager, Shawn Wilson. He was kind, patient, knowledgeable, and able to diagnose our situation and come up with a plan. We look forward to using and recommending your company because of Shawn. Thank you.
02:28 12 Jan 21
Great service! Fast and reliable, even offered to come out on New Years Day.
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