Providing exceptional customer service is the cornerstone of our business. Read through our reviews to see how we ensure our customer’s satisfaction is guaranteed 100% of the time.
4.8/5 Overall Satisfaction Rating
Based on 705 reviews
Based on 775 reviews
Based on 100 reviews
Based on 146 reviews
03:10 01 Dec 21
CWAFR and David were great! I submitted a request for a visit late in the evening and had an immediate reply from the dispatch team…and a visit from David scheduled for 10am the following morning. He quickly identified the issue and showed it to me in an educational way, then ran through our options and talked next steps with me. I felt supported and listened to…Chicago Water and Fire Restoration is programmed in my phone and will always be my first call when there’s an issue!
16:45 24 Nov 21
Tyler, project manager, was quick to respond to the emergency and did a thorough testing of water damage. Mitigation was scheduled and went smoothly. So far so good. All workers have been professional and efficient.
15:56 24 Nov 21
These guys are great. Woke up to find out water heater had leaked and destroyed the ceiling below it. The appraiser was at the house about an hour after I made the call and the cleanup crew was out shortly thereafter. Will definitely use this company again if (hopefully it doesn't) the need arises.
15:10 19 Nov 21
Great job! All the way from Ryan who was their first responder to the crew. Great job, professional and did not leave a mess!! In today's world, nice to meet individuals who actually seem to care and do not act as if they are doing me a favor by taking my money - great job!!
20:35 17 Nov 21
We were referred by Szabo Plumbing. Since THEY were excellent, we trusted what they had to say about CW&FR. They showed us what the problem was, determined that it would take a few days with fans & a dehumidifier, then did what they said. They were very professional.
19:31 17 Nov 21
Matt Skoog concluded and inspection of internal water damage. He was extremely helpful and professional. We will use this company again in the future if ever needed!!!!
18:45 16 Nov 21
I have used Chicago Water & Fire Restoration twice and both Dave and Nate have been phenomenal. They explained the issues, the scope of work and did an amazing job. They made bad situations better and I would recommend them wholeheartedly.
13:56 04 Nov 21
Very pleased with our service. Technicians were polite and very knowledgeable.
20:16 03 Nov 21
CWAFR was extremely helpful during this unpleasant process. I would recommend them for water damage cleanup.
Bala, Sunitha K.
15:37 03 Nov 21
They are a very professional and structured team who work totally on behalf of the customer. They lend a keen ear to customer requests and do they best to satisfy the customer needs. I would absolutely recommend them.
14:15 03 Nov 21
These guys were the greatest! They were polite, totally informative, and highly efficient. I strongly recommend them to anyone!
01:31 30 Oct 21
CWF restoration are very reliable, responsive and very reasonable for water damage clean up mitigation and restoration. I have used them twice in the last year and both services have been a positive experience.
17:27 29 Oct 21
During a very stressful situation for the most part cw&fr was professional and on time
15:53 27 Oct 21
Responsive, professional, and thorough. I have worked twice with Chicago Water and Fire Restoration and recommend them highly.
14:47 27 Oct 21
Chicago Water and Fire has helped us twice with water damage in our condo. Each time they were very prompt and incredibly knowledgeable. They made what could have been a difficult process as simple as possible. While we’re hoping to not need any water damage cleanup in the near future, if we do, they’re the first people we’ll call. We recommend their services to others in the area! You can trust them to get the job done right.
23:17 23 Oct 21
Matt was very professional and did his best to work with us and the insurance after a hot water tank fail. He was sincerely sorry for our situation and wanted to make it as easy for us as he could. I would recommend this company for this type of work.
17:41 23 Oct 21
Matt came out to assess and provide an estimate on potential water damage/remediation. Was professional, courteous, knowledgeable and helpful.
16:47 29 Sep 21
a job very well done 5 stars
15:23 23 Sep 21
I was in a bit of a bind after I was sold a condo that had significant water damage that was not disclosed to me during the sale and not caught by my home inspector. I called another well-known water restoration company, but they could not fit me in for a week; the morning of my appointment, they texted me (not even a phone call) and said they needed to push my appointment because they were backed up from the weekend. I was obviously upset, as I had already waited a week, so my realtor referred me to CWFR. The project manager was at my condo within 90 minutes, did a thorough investigation, then sat with me for almost 30 minutes to go through everything in the contract with me. The quote was FAR less than the other company provided me, CWFR offered financing with 0% interest for 12 months and the crew was at my condo completing the remediation the next day. I have had a lot of bad experiences over the past few weeks as the seller of my condo lied about many things, but working with CWFR and their wonderful, responsive team really put my mind at ease. Thank you to everyone who provided me with support; I will certainly be referring you to my friends and family.
16:15 21 Sep 21
Matt Skoog was amazing. He was very professional and understood our needs and worked to ensure that all of our mold was treated. Service was immediate and attic looks great. He also assisted to ensure that we were not overcharged for services. Would recommend this company.
13:45 20 Sep 21
Great team to work with, very responsive and available almost immediately to assist with some water damage in my house.
02:51 18 Sep 21
Dave was extremely responsive answering all my questions, and put together a thorough diagnostic before his crew helped me clean-up damage caused by a pipe leak. They were professional, timely, and were very considerate throughout the process. I highly recommend CWF Restoration.
17:12 16 Sep 21
Excellent at their jobs, from Beckey to Nate and the two individuals who did the actual clean up.Nate was very responsive to our needs and took the time to explain things.
Jacob Van H.
02:06 16 Sep 21
Matt was our project manager we worked with and was great! Really appreciated all of their help with getting our water damage fixed!
21:17 14 Sep 21
Jordan and the Mitigation team were very good.• They tolerated many questions and we made good decisions together.Sal and the Restoration workers were excellent.• The job was done to spec, quickly and with skill.• They cleaned up nicely.• I worried that our granite countertops would crack during removal. They said it if did, they have a granite guy who can repair or help facilitate a replacement (at our expense). But they were skilled enough that it didn't break. A huge relief!• The Project Manager will find replacement materials. I handed them a detailed list, but he would have done it.Here's what I don't like:• Estimate is not itemized. it reads, “1 ea. @ 350 Sq Ft,” and so on; then there's one total price.• They needed more $ for the flooring and asked me to sign a change order to purchase it. Also not itemized, just “Flooring @ $xx.”• They purchased more than needed and told me to return it for a store credit. I called the main office and they did return the extra materials and issued me a credit.Still, they seem to be the best around. We shopped two other companies. They're a big, well-resourced and organized outfit. They care about their reputation and asked if there was anything else they could have done better. I'm glad I picked them.Advice:• Understand that counters need to be removed if floors are replaced. There is no guarantee (with anyone) that it won’t be damaged, and you’ll have to shop, pay and wait for a replacement. Nobody mentions that part.• If you want to know what the materials estimate is based on, ask or if you acquire any materials yourself, have it removed from the estimate. But understand that material is just a portion of their operating costs.• If asked to authorize extra charges, buy it yourself and have your own receipt to return extras and get your money back.
Matt came by today to review some mold damage we have from a leaking toilet; he was thorough, friendly and informative. He came out super quickly and scheduled me a crew for the same day to do mitigation work. I'm grateful to Matt for helping me during this really challenging time after becoming a new homeowner!
19:22 13 Sep 21
Responded very promptly, worked to keep my costs down, and were very friendly and informative while they were here, will definitely be using them for restoration services after they've done the mold/water damage cleanup!
11:10 10 Sep 21
Matt Skoog was very friendly and informative and the guys who have came to work here have all been professional and informative as well. I would definitely recommend this company.
Jordan and the Mitigation team were very good.* They tolerated many questions and we made good decisions together.Sal and the Restoration workers were...
23:23 09 Sep 21
Matt Skoog is very empathetic, relatable and professional. My only concern is that I waited 3 days after my water/sewage incident to call CFAWR!! Wish I would have called immediately. Don’t hesitate to have Matt assess the damage and recommend a course of cleanup/ restoration, especially if your wood floors have been affected by water/sewage overflow. Time is of the essence!
14:40 09 Sep 21
I found everyone at Chicago Water and Fire Restoration to be very responsive and able to answer all of our questions. I would easily recommend their work!
00:14 08 Sep 21
Water heater leaked and caused damage to basement floor. Matt was on time and very professional. Answered all of my questions during this time of difficulty and stress.
20:41 04 Sep 21
WOW, is all I can say! Extremely professional, responsive, and quality work. Their Operations Manager, Trevor Madera, was super responsive, supported us through our insurance claims process, and just a GREAT guy! I STRONGLY suggest using CWF!!!!
18:06 04 Sep 21
Can’t rate this enough. The very first day I moved into my apartment we found the kitchen sink overflowing with black liquid all over the apartment. It was an incredibly stressful day that was put it ease by Dave who came and inspected the situation that night. He is not only good at his job but his customer service was excellent. The cleaning crew came the next day and set up and finished in under 40 minutes. Cannot thank this crew enough for saving the day!!
15:29 04 Sep 21
Nate and his team of Anthony and Adam did an outstanding job in identifying the location of intrusion into our home. They established an action plan for cleaning and disinfecting to make our home safe again. We would definitely.recommend CWF for like needs and services.
WOW, is all I can say! Extremely professional, responsive, and quality work. Their Operations Manager, Trevor Madera, was super responsive, supported us...
23:52 01 Sep 21
Ryan was absolutely professional, timely and left me and my feeling secure about my home after their services. I would recommend him and CWAFR to any and everyone I meet! They have made a raving fan out me. I don’t want to see them again LOL...but if needed there is no question that I will utilize their services again and again! Thank you so much Ryan and CWAFR!
00:33 01 Sep 21
Professional, upfront pricing.
14:51 31 Aug 21
Chicago Water and Fire was a pleasure to work with. They were able to start and complete the process quickly and called to check-in throughout the process to ensure that everything was going smoothly. All of the employees were fantastic and I would not hesitate to use this company again for any future needs!
00:01 31 Aug 21
Fast and responsive. Matt arrived quickly to give an estimate. He was very efficient and professional and was able to send a crew that same evening. Everyone respected Covid 19 protocols!
18:48 30 Aug 21
I called to get a mold inspection and was surprised to get someone out to my house within the hour! Not only was Matt professional, but he offered to help me navigate the paperwork with my insurance company. He was very thorough and got it handled same day! I will definitely recommend to my friends. 5 stars all the way!
I highly recommend Chicago Water & Fire Restoration. I called and they sent someone out right away to inspect my water damage. Matt was awesome and even offered to help me navigate the paperwork with my insurance company! 5 stars all the way!!
We had some leak in our bathroom, causing some water damage to the next room. After the leak was fixed, I contacted CWF for the floor damage repair. They...
16:26 26 Aug 21
The project manager, Javier, was awesome. When my parent's condo had a water flood problem, Javier and his crew came out promptly, didn't make my 80+ yrs. old parents nervous, and took them through the problem step-by-step. Thanks for the clean up, but thank you much more for the comforting my parents.
17:44 20 Aug 21
Chicago water & fire restoration team did an excellent job removing mold and repair the floor and the wall. They also communicated with the insurance company very professionally. They are my go-to team if I run into similar issues. I trust them and believe that my issue is in good hands when they take over.
Nothing but amazing! Professional and efficient! They didn’t quote us super high like those other guys! Will recommend to everyone I know!
02:11 16 Aug 21
This company was great, I called in the morning for a mold inspection in my attic and by early afternoon an inspector had arrived and gave me a very reasonable estimate. I was pleasantly surprised when the work was able to be performed the next day. The crew were courteous and professional. After completing the work, they explained what they did and answered all our questions before leaving.I would highly recommend this company.
18:58 15 Aug 21
We had some water damage in our basement and called CWFR. Ryan Majewski was out the next day to assess the damage. He was very informative and helpful, getting us through this awful time. Jason and his water tech showed up same day and worked nonstop until 7pm to mitigate the area. These guys worked so hard and still had a stop to go after our house. They were awesome. Thank you to all!
Everyone involved in the mitigation process was so very helpful and thorough. They explained the process and answered my every question. They were respectful of my property and I would highly recommend them if you ever are unfortunately in need of their services.
16:03 14 Aug 21
Excellent customer service. Came for inspection and give estimate, explained things thoroughly,polite,patient, and most of all very knowledgeable of steps to fix issues. Would highly recommend this company for service. Next step crew was just as good and we are planning on them finishing issue to completion.
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