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Chicago Water & Fire Restoration Reviews

Providing exceptional customer service is the cornerstone of our business. Read through our reviews to see how we ensure our customer’s satisfaction is guaranteed 100% of the time.

Google Rating
4.8
Based on 639 reviews
Facebook Rating
4.9
Based on 82 reviews
Yelp Rating
4.5
Based on 132 reviews
Cody B.
Cody B.
03:36 03 Mar 21
I brought out CWAFR to a recently purchased condo to assess water damage and mold from a patio door leak that happened while I was away from the unit for several days. The damage was fairly minimal and I was told I did everything they would've done to dry the area and prevent further damage. No services were needed in the end. It felt good to not have unnecessary services pushed on me like some other companies try to do when attempting to get a quick sale or a customer. I will most definitely be calling CWAFR in the future if I have any issues in the future with severe water damage or mold. This is how you do business. Thank you Nathan!
Brian M.
Brian M.
19:27 25 Feb 21
Timely response. Knowledgable. Professional. Would recommend to others.
Dawn D.
Dawn D.
16:57 25 Feb 21
I suffered water damage which I awoke to at 5:15 a.m. on a Sunday morning and had a project manager in my home in less than 90 minutes. Dehumidifiers were set up later that day and water mitigation completed the next day with the drying process proceeding and I am expecting to have an estimate for the home repairs next Monday, so within 8 days of the loss. I highly recommend Chicago water & fire in any water mitigation. I have used another company in the past and the difference this time was astounding. I am very impressed with service so far
Matthew S.
Matthew S.
15:14 25 Feb 21
`Mike Rice and his team have done an excellent and professional job. Mike in particular is very customer-friendly and responsive to our concerns and repair needs. I am most impressed how seamless and efficient Mike and his team moved to take care of our water damage situation. This is what I call service with a smile! I would highly recommend Chicago Water and Fire Restoration to my friends.
Carollynn S.
Carollynn S.
20:53 24 Feb 21
Fast, professional, neat, great work by all teams
Mark W.
Mark W.
19:35 22 Feb 21
Chicago Water & Fire Restoration seems to have two distinct businesses -- one that helps you clean up fire and water damage and a second one that helps put your place back together. I used the first one last year and the restoration business this year. They repaired and painted everything in such a great way. The work was professionally done within a day.
Michael M.
Michael M.
16:38 22 Feb 21
Have used another local company in the past and was recommended to CWAFR and was pleasantly surprised by their workmanship and communication.
Jess M.
Jess M.
17:23 21 Feb 21
Had a pipe freeze and break in my office building and arrived to a flood. So happy I found these guys, Ryan was awesome! Extremely responsive and they handled everything. Impressed at how quickly they cleaned and dried out the entire place so I didn’t have to worry about it. Highly recommend
Dan H.
Dan H.
16:49 21 Feb 21
CWFR did a phenomenal job in responding to and mitigating a problem that easily could have become quite drastic.
Austin H.
Austin H.
16:46 21 Feb 21
Greg and Charlie provided excellent, comprehensive diagnosis of our water issues. Courteous, timely, responsive. Highly recommend!
Theresa G.
Theresa G.
15:35 21 Feb 21
Very impressed with quick, professional service! Very caring. Blew my mind by their awesome work. Attention to every detail.
Maria S.
Maria S.
15:13 21 Feb 21
Following a death in our family, Chicago Water and Fire Restoration came to the deceased person's apartment to clean and sanitize the room where he passed away. It was a stressful time, especially because of COVID protocols. Their team was incredibly responsive and compassionate, and made it easy to coordinate access to the apartment. They offered to come within 15 minutes of our call to them. It was more expensive than we'd anticipated but they were clear about the cost beforehand and we are grateful to the crew for their work. I hope we don't need this service again, but we absolutely would recommend them to anyone in similar situation
Sereen D.
Sereen D.
03:05 20 Feb 21
I would rate this company a 10 if I could. We were in such bad shape with water damage and Cem and his crew were there every step of the way. We could not be more appreciative of their hard work and customer service. Use them, you won’t regret it!!!
Yang S.
Yang S.
05:07 19 Feb 21
Main sewer line collapsed outside my house foundation, as a result I got water damage in 2 of my bathrooms. Plumber recommended CWFR for water mitigation. Zac came over the next day and provided options for water mitigation and repair. We ended up going with full restoration replacing bathroom drywall, tiles and carpets in the basement. Zac was also very helpful with filing claim with my insurance company and providing answers to all my questions. Benji and Trevor did a fantastic mitigating water and cleaning up afterwards. Highly recommend the team for water mitigation.
Elliot S.
Elliot S.
23:49 13 Feb 21
We used Chicago Water & Fire for water mitigation and reconstruction efforts. They were professional, quick and thorough with their work. Quality was very good and they offered to help with a few small extras. Would recommend CW&F for these unfortunate circumstances.
Ross M C.
Ross M C.
12:57 13 Feb 21
Very prompt for original appointment, follow up by phone and in person always quickly available, and reviewed reported and the actioned within 2 hours...
Nick F.
Nick F.
18:49 12 Feb 21
Our hot water heater did what they tend to do when they're done and as a result we had water damage in our furnace room and basement. We called Chicago Water and Fire and within 30 minutes, they had someone out to the house preparing an estimate. These guys (Nathan and Joe) couldn't have been more professional and customer focused-- from assessing the damage, to explaining how they were going to remediate and what we could expect, to helping me with my insurance claim. Can't thank them enough and will definitely reach out if we ever have future issues.
konstant A.
konstant A.
16:39 11 Feb 21
The team at CW&FR were prompt, professional and knowledgeable. They were detailed in their work and helped make a stressful situation more manageable. Overall, a good experience from start to finish.
Rachel C.
Rachel C.
19:44 09 Feb 21
Joe and Javier were quick, tidy and thorough in the cleanup of our leaky roof. They were very conscious of safety protocols during COVID.
Gin T.
Gin T.
17:37 06 Feb 21
I can't say enough good about the team I had. Mike, Brandon, and Enrique are the absolute best at what they do!! Cleaning up after a disaster is never an easy job, but these guys worked hard and did an amazing job! I had about 5" of water in my crawl space. It was a muddy, yucky, mess and there were hundreds of wet boxes and items to be removed. When they were done, you'd never know there had been a problem. If you EVER have a problem with water damage, these guys are the ones to call!
myWellnesstar
myWellnesstar
16:20 04 Feb 21
Professional and reliable service. Cordial team providing great service.
Gilberto G.
Gilberto G.
06:09 02 Feb 21
On the day after Thanksgiving I had a Ejector Pump fail and my basement started flooding. Even though this was a vacation for most people I was shocked by how quickly Chicago Water and Fire arrived to my home.30 Minutes from the time I called, that's blazing fast. I know they reside in my area in Elmhurst and that the distance definitely helped them get to my home sooner but seriously their response time needs to be acknowledged and commended.They immediately go to work when they arrived to try to minimize the damage and water from spreading to the rest of the basement. As you can see below I included plenty of pictures of the damage showing the before and after of the situation.The 2 techs (Blake and his assistant) that arrived on site where very professional, knowledgeable and hard workers. It might not look like much but they spent a full 5 hours at my home for this job. Let me remind you that this was all on Thanksgiving Eve.This job involved containing the water to minimize the damage, deep cleanup of the carpets with proper disinfectants. Removal of the base boards, dirty carpet padding and also properly setting up their high end equipment to leave for 2 days; which is used to remove absolutely every water molecule left from this incident.I highly recommend Chicago Water and Fire Restoration, not only did they do fantastic job but they provided me with all the information, measurements, 3d modeling of my basement to give to my insurance company for full repair and coverage of the damage.Thank you CWF, you've made me a lifetime customer.
Matthew E.
Matthew E.
16:51 24 Jan 21
Chicago Water & Fire Restoration did a tremendous job in providing quick and efficient service after a pipe caused water damage to my home. They were extremely helpful throughout the entire process. Our project manager Nathan G. was great. I wouldn't hesitate to use them again in the future!
E.S. H.
E.S. H.
20:47 21 Jan 21
Amazing from the start, efficient & professional mitigation and repairs!Their teams quickly analyzed, mitigated and fixed the water damage in our main-bedroom's bathroom. From first interaction to the last, our family had no issues with documentation for our insurance, and appreciated the clean work by their technicians.Everyone was polite, professional, and Covid-safe while analyzing the situation, preventing further damage and making repairs.Many thanks go to Dave K., who inspected and 3D-scanned the repair area while coordinating the mitigation team. Also to Samantha D., who helped push the repairs through to a Dan (could be wrong name) who's technicians Jonny D. and Trevon W. completed the repairs and cleaned everything up. While a large-seeming team, they were seamlessly-coordinated and really did what was needed quickly!If I ever find myself in a another similar situation, I would not hesitate to call CWFR. -- Sean
Michelle M
Michelle M
14:46 20 Jan 21
They really care about their customers.
Lisa J.
Lisa J.
16:34 15 Jan 21
This is the easiest review I've ever written. I was so blessed to have a team headed by Ramon Darby who concentrated on excellence. My home was completely...
Randy O.
Randy O.
16:54 13 Jan 21
Working with Chicago Water & Fire Restoration was a great experience!! They handled water mitigation and repair to our basement and did an EXCELLENT job! Zac, Travis and their crews went above and beyond, handling each step with the utmost professionalism and cleanliness. If anything extra was needed to be done it was done without an issue. The final restoration was done perfectly. If the need to use their services was to happen again, I would call them without hesitation. I will definitely refer CW&FR to every and anyone. Thanks for doing a great job!
D Crum C.
D Crum C.
00:03 13 Jan 21
I highly recommend Chicago Water & Fire Restoration. Nate came out on New Years Day to see the damage and provide a plan of action. Rob provided the quote and Johnny, Trevon, and Rich did an excellent job fixing all of the issues with sink, water damage and cabinets. Not to mention the entire crew were timely, honored their commitments and were extremely professional and respectful.
Eric H.
Eric H.
23:31 12 Jan 21
Can't say enough about Nathan Gomez. After a prompt response and a little communication confusion, Nathan actually waited for me to arrive at my home. We're selling out home and the home inspector reported a possible mold issue; not what we wanted to hear. Figuring it was going to be thousands to fix, Nathan inspected the area in question and purposed a solution to fix the issue that was not going to be overly expensive. CWFR was great to work with especially Nathan!
Pamela C.
Pamela C.
04:09 12 Jan 21
We had a great initial meeting with project manager, Shawn Wilson. He was kind, patient, knowledgeable, and able to diagnose our situation and come up with a plan. We look forward to using and recommending your company because of Shawn. Thank you.
Brad B
Brad B
02:28 12 Jan 21
Great service! Fast and reliable, even offered to come out on New Years Day.
Misho C.
Misho C.
17:58 11 Jan 21
My experience with Chicago Water & Fire was exceptional. The team was very professional and walked us through the entire process. Chicago Fire and Water was on our side the entire time even while we battled our insurance company. Highly recommended!
Manny Emmanuel C.
Manny Emmanuel C.
12:43 07 Jan 21
Chicago Water & Fire Restoration is by far one of the top companies I’ve worked with on home repairs. On the day after Christmas I received a call about a burst pipe in my multi unit building causing damage to the unit of origination, the unit below and the basement. After calling my plumber Chicago sewer & drain to find the leak, I was recommend to Chicago water & fire restoration. Same day they were able to schedule an appointment and connect me with a Project manager by the name of Mike. Mike spent countless time that evening taking photos, marking damage and advising me and my tenants of next steps. The mitigation team was able to come out promptly the next morning and begin demolition. Additionally, The company had no issues sending documentation to both my insurance and my tenants insurance for remittance of approval and placed myself on the cc for transparency. I never really had any concerns or questions, but my team of experts were always readily available. Sam, Jenny, Joseph, and Mike are all truly amazing and they made this experience painless and seamless. They are a great company that I highly recommend.
Jeff E.
Jeff E.
22:13 01 Jan 21
I called late on New Years Eve with a recommendation from our association's emergency maintenance person. Dave Kunz showed up within an hour and scoped the job and explained the process. The initial cleanup and sanitation took about and hour at 2:30a on New Years Day! The crew was back at 11:30a for most of the rest of the day to finish the mitigation. Mark and Benjamin did an awesome job and this company was the most professional service I have received in a long time.
Eli A.
Eli A.
03:20 01 Jan 21
Great company! Very happy with the work completed by Mr. Johnny Denson. He was timely and professional. Mr. Denson takes pride in his work and pays close attention to detail. Couldn't ask for better service.
Vicky Arnet A.
Vicky Arnet A.
23:30 28 Dec 20
We called on a Sunday and they were here within an hour. Repairs were started that evening. Great Job!
Gayle Ross S.
Gayle Ross S.
22:36 23 Dec 20
We recently had water damage from a broken sewer line. Chicago Restoration was at our house to access the damage in less than two hours of the first call. The repair crew was out within 2 hours after that. They put pads on the floor in the powder room and the entry hall to absorb the moisture from the floors. We had water damage in the basement as well and they had three blowers set up to dry out the ceiling. The equipment ran for three days to make certain the floors and ceiling were completely dry. Great experience.
Kelsey T.
Kelsey T.
13:57 23 Dec 20
Johnny and Treyvon did excellent work. Rob provided the quote and they completed fixing our ceiling and repainting in 2 days! highly reccommend. respectful and professional
Barbara C
Barbara C
03:48 21 Dec 20
I used this company because of water damage. The plumber I was using suggested Chicago Water & Fire Restoration. The company responded quickly and arrived while the plumber was still there. Project Manager Pedro and the subsequent crew came out and got to work quickly which alleviated my concerns with the process and insurance. Unfortunately, after the first mitigation, the plumber had problems replacing my hot water tank because of hard water issues and CWAFR had to come out again. Project Manager Nate came out and further eased my concerns because of the additional problems. He and Mike (who put in the fans, dehumidifiers and plastic) were very professional and friendly and took time to answer my questions. I will be using CWAFR for the restoration process soon. As stressful as this has been, It's nice to know that everyone who came to my home was doing everything to simplify the process and ease my stress. I hope the restoration goes as well.
Troy C.
Troy C.
21:58 20 Dec 20
Chicago Water & Fire Restoration did a fantastic job in fixing my water leak damage on my bathroom ceiling. They were very knowledgeable and professional. Best of all, they did not waste any time in fixing my problem as they knew exactly what to do! - Amanda Dowds and Troy Cam
Lida R.
Lida R.
04:03 19 Dec 20
Very prompt service from original call. Nathan was very helpful explaining all the details and arranging his crew to come in and start the clean up. Clean up just finished and the two guys we had were extremely professional and polite. So far I'm very satisfied with the service.
Donna J.
Donna J.
14:14 15 Dec 20
Dave promptly came to our home and gave us an estimate with a detailed explanation of services that would be performed. That same day Mark and Benji came to perform the service promptly, respectfully and efficiently. We highly recommend this company and would use them again. Thank you Chicago Water and Fire Restotration.
Michelle L.
Michelle L.
17:05 13 Dec 20
We talked to Dave from Chicago Water & Fire on Friday. Their dispatch center contacted me within minutes of speaking to him. I was highly elated when I found out they had an appointment the very next day. Pedro who showed up even earlier than anticipated Saturday morning was very thorough and professional. He explained the entire process and had the construction team out the same day. They guys who came to remove the portion of the wall and sprayed the mold killer were hard working and very polite. They came, got the job done, and cleaned up very nicely. I have always used Chicago Water and fire through work but so pleased to be able to say I had them in my own home and bare witness to this great company.
Andrew M.
Andrew M.
18:34 12 Dec 20
Tremendous experience with CW&FR. When you have water leaking in your house, your only focus is on how quickly you can get things back to normal. The folks here were so great about coming swiftly, explaining the process, thoroughly cleaning, being professional and prompt and keeping us informed every step of the way. The other thing that you cannot quantify is the LIFETIME guarantee they have on their cleaning. So, you never have to worry about mold or anything else in that area for the life of the service. Big kudos to Zac who was a true pro!
Jon P.
Jon P.
20:16 10 Dec 20
Can't say enough good things about this company. I had a leaking toilet that did a large amount of damage, and a plumber I was working with recommended I call this company. They sent out a PM the same day as I called to assess the damage, and even had a mitigation crew come out THE SAME DAY to remove all the affected areas in my house! The Project Manager even helped me call my insurance company to submit a claim. Very professional, I would recommend this company to anyone who ever needed this type of assistance.
Ed P.
Ed P.
06:46 02 Dec 20
Great company very nice people to work with
Chris H.
Chris H.
13:48 30 Nov 20
Zac and his team were very professional and responsive. He told us we could call him day or night if we had an issue. We had to test that third day after one of the fans blew out the pilot on our water heater. He was there himself to resolve it within an hour of reaching out.Above and beyond customer service, made this very stressful situation much more manageable. Would definitely recommend.
Chris H.
Chris H.
04:46 30 Nov 20
These guys made a very stressful situation for us much more manageable. We used them for mitigation after significant water damage accured due to the unit...
G A
G A
01:07 25 Nov 20
AP manager is currently assisting me with a pending billing matter. It would have been great if the other AP employees were aware of helping clients the same way.
michaela M.
michaela M.
21:50 22 Nov 20
Kyle & his team were absolutely amazing when they serviced my CVS store. I would recommend to anyone! Especially big messy jobs. Thank you so much guys!

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