Providing exceptional customer service is the cornerstone of our business. Read through our reviews to see how we ensure our customer’s satisfaction is guaranteed 100% of the time.
4.8/5 Overall Satisfaction Rating
Based on 705 reviews
Based on 746 reviews
Based on 100 reviews
Based on 148 reviews
17:12 16 Sep 21
Excellent at their jobs, from Beckey to Nate and the two individuals who did the actual clean up.Nate was very responsive to our needs and took the time to explain things.
Jacob Van H.
02:06 16 Sep 21
Matt was our project manager we worked with and was great! Really appreciated all of their help with getting our water damage fixed!
20:49 15 Sep 21
My plumber insisted I call them after water damage in my ceiling. Presto! They were available within 90 minutes. Matt came in and quickly assessed the damage and gave me a reasonable quote, explained what to expect and scheduled a crew for my available time. Easy peasy in and out and super professional!
21:17 14 Sep 21
Jordan and the Mitigation team were very good.• They tolerated many questions and we made good decisions together.Sal and the Restoration workers were excellent.• The job was done to spec, quickly and with skill.• They cleaned up nicely.• I worried that our granite countertops would crack during removal. They said it if did, they have a granite guy who can repair or help facilitate a replacement (at our expense). But they were skilled enough that it didn't break. A huge relief!• The Project Manager will find replacement materials. I handed them a detailed list, but he would have done it.Here's what I don't like:• Estimate is not itemized. it reads, “1 ea. @ 350 Sq Ft,” and so on; then there's one total price.• They needed more $ for the flooring and asked me to sign a change order to purchase it. Also not itemized, just “Flooring @ $xx.”• They purchased more than needed and told me to return it for a store credit. I called the main office and they did return the extra materials and issued me a credit.Still, they seem to be the best around. We shopped two other companies. They're a big, well-resourced and organized outfit. They care about their reputation and asked if there was anything else they could have done better. I'm glad I picked them.Advice:• Understand that counters need to be removed if floors are replaced. There is no guarantee (with anyone) that it won’t be damaged, and you’ll have to shop, pay and wait for a replacement. Nobody mentions that part.• If you want to know what the materials estimate is based on, ask or if you acquire any materials yourself, have it removed from the estimate. But understand that material is just a portion of their operating costs.• If asked to authorize extra charges, buy it yourself and have your own receipt to return extras and get your money back.
Matt came by today to review some mold damage we have from a leaking toilet; he was thorough, friendly and informative. He came out super quickly and scheduled me a crew for the same day to do mitigation work. I'm grateful to Matt for helping me during this really challenging time after becoming a new homeowner!
19:22 13 Sep 21
Responded very promptly, worked to keep my costs down, and were very friendly and informative while they were here, will definitely be using them for restoration services after they've done the mold/water damage cleanup!
11:10 10 Sep 21
Matt Skoog was very friendly and informative and the guys who have came to work here have all been professional and informative as well. I would definitely recommend this company.
Jordan and the Mitigation team were very good.* They tolerated many questions and we made good decisions together.Sal and the Restoration workers were...
23:23 09 Sep 21
Matt Skoog is very empathetic, relatable and professional. My only concern is that I waited 3 days after my water/sewage incident to call CFAWR!! Wish I would have called immediately. Don’t hesitate to have Matt assess the damage and recommend a course of cleanup/ restoration, especially if your wood floors have been affected by water/sewage overflow. Time is of the essence!
14:40 09 Sep 21
I found everyone at Chicago Water and Fire Restoration to be very responsive and able to answer all of our questions. I would easily recommend their work!
00:14 08 Sep 21
Water heater leaked and caused damage to basement floor. Matt was on time and very professional. Answered all of my questions during this time of difficulty and stress.
20:41 04 Sep 21
WOW, is all I can say! Extremely professional, responsive, and quality work. Their Operations Manager, Trevor Madera, was super responsive, supported us through our insurance claims process, and just a GREAT guy! I STRONGLY suggest using CWF!!!!
18:06 04 Sep 21
Can’t rate this enough. The very first day I moved into my apartment we found the kitchen sink overflowing with black liquid all over the apartment. It was an incredibly stressful day that was put it ease by Dave who came and inspected the situation that night. He is not only good at his job but his customer service was excellent. The cleaning crew came the next day and set up and finished in under 40 minutes. Cannot thank this crew enough for saving the day!!
15:29 04 Sep 21
Nate and his team of Anthony and Adam did an outstanding job in identifying the location of intrusion into our home. They established an action plan for cleaning and disinfecting to make our home safe again. We would definitely.recommend CWF for like needs and services.
WOW, is all I can say! Extremely professional, responsive, and quality work. Their Operations Manager, Trevor Madera, was super responsive, supported us...
23:52 01 Sep 21
Ryan was absolutely professional, timely and left me and my feeling secure about my home after their services. I would recommend him and CWAFR to any and everyone I meet! They have made a raving fan out me. I don’t want to see them again LOL...but if needed there is no question that I will utilize their services again and again! Thank you so much Ryan and CWAFR!
00:33 01 Sep 21
Professional, upfront pricing.
14:51 31 Aug 21
Chicago Water and Fire was a pleasure to work with. They were able to start and complete the process quickly and called to check-in throughout the process to ensure that everything was going smoothly. All of the employees were fantastic and I would not hesitate to use this company again for any future needs!
00:01 31 Aug 21
Fast and responsive. Matt arrived quickly to give an estimate. He was very efficient and professional and was able to send a crew that same evening. Everyone respected Covid 19 protocols!
18:48 30 Aug 21
I called to get a mold inspection and was surprised to get someone out to my house within the hour! Not only was Matt professional, but he offered to help me navigate the paperwork with my insurance company. He was very thorough and got it handled same day! I will definitely recommend to my friends. 5 stars all the way!
I highly recommend Chicago Water & Fire Restoration. I called and they sent someone out right away to inspect my water damage. Matt was awesome and even offered to help me navigate the paperwork with my insurance company! 5 stars all the way!!
We had some leak in our bathroom, causing some water damage to the next room. After the leak was fixed, I contacted CWF for the floor damage repair. They...
16:26 26 Aug 21
The project manager, Javier, was awesome. When my parent's condo had a water flood problem, Javier and his crew came out promptly, didn't make my 80+ yrs. old parents nervous, and took them through the problem step-by-step. Thanks for the clean up, but thank you much more for the comforting my parents.
17:00 21 Aug 21
This company was referred by our neighbor when we had water leaking from our ceiling. They responded right away and was very helpful in answering all my questions. Helped me with all the process with regards to insurance claims.
17:44 20 Aug 21
Chicago water & fire restoration team did an excellent job removing mold and repair the floor and the wall. They also communicated with the insurance company very professionally. They are my go-to team if I run into similar issues. I trust them and believe that my issue is in good hands when they take over.
Nothing but amazing! Professional and efficient! They didn’t quote us super high like those other guys! Will recommend to everyone I know!
02:11 16 Aug 21
This company was great, I called in the morning for a mold inspection in my attic and by early afternoon an inspector had arrived and gave me a very reasonable estimate. I was pleasantly surprised when the work was able to be performed the next day. The crew were courteous and professional. After completing the work, they explained what they did and answered all our questions before leaving.I would highly recommend this company.
18:58 15 Aug 21
We had some water damage in our basement and called CWFR. Ryan Majewski was out the next day to assess the damage. He was very informative and helpful, getting us through this awful time. Jason and his water tech showed up same day and worked nonstop until 7pm to mitigate the area. These guys worked so hard and still had a stop to go after our house. They were awesome. Thank you to all!
Everyone involved in the mitigation process was so very helpful and thorough. They explained the process and answered my every question. They were respectful of my property and I would highly recommend them if you ever are unfortunately in need of their services.
16:03 14 Aug 21
Excellent customer service. Came for inspection and give estimate, explained things thoroughly,polite,patient, and most of all very knowledgeable of steps to fix issues. Would highly recommend this company for service. Next step crew was just as good and we are planning on them finishing issue to completion.
We had a toilet flood that did a lot of damage. Pedro came out the next morning and assessed the damage, he was very courteous and informative. The...
20:37 11 Aug 21
Dave was very courteous & knowledgeable in explaining the process of cleaning up after my leaky AC/furnace unit.
21:05 10 Aug 21
Great job of cleaning up and drying house out.
14:02 09 Aug 21
We uncovered a fair amount of mold due to a basement foundation leak. Chicago Water & Fire Restoration was responsive, easy to work with, and we were able to schedule work the very next day after they came out to give us a quote. They got the work done quickly and effectively and we're now mold-free!
06:04 08 Aug 21
We had a toilet ring leak which ruined 3 floors of our house. Company came and cleaned up the water leak quickly and promptly...although there was still a bit of residual leak, they took care of it. Peter, our manager on the restoration side of things laid out our options very nicely from the beginning, and had great communication with us throughout the process. Restoration guys Casey M and Tony R came to upgrade our bathroom and do drywall and painting work. They arrived promptly and on time every day and cleaned up thoroughly every evening. They finished on time exactly as planned as well. Tony R did the dining room drywall and paint and it looks SOLID like there never was a hole at all! And Casey M worked on the bathroom upstairs which looks incredible as well. They even moved our heavy new vanity up our stairs (which wasn't easy and took extra hands on deck, including our project manager as well as another guy…and they got it done!). We were very thankful they were willing to put that in! Everything looks amazing and we are thankful to have worked with this company.
We had a toilet ring leak which ruined 3 floors of our house. Company came and cleaned up the water leak quickly and promptly...although there was still a...
18:46 02 Aug 21
We had a significant leak from our furnace above the garage. So much so, a chunk of ceiling fell under the weight of water soaked insulation. After our plumber fixed the source of the water, I called 3 companies for quotes for the mitigation/clean up and dry out portion of repairs. I was most impressed with CWF. They ended up having the least expensive quote which surprised me. I was greeted by a Project Manager who handed me his card. He immediately got to work looking for moisture and saturation in the ceiling and walls of the garage. He educated me and explained everything he was doing, he was patient, friendly and well informed. He answered all of my questions. I was presented with a quote and decided to move forward with them. Their crew arrived the next morning and worked all day, literally from 11am-7pm on a Saturday. Everything is currently drying out now. Unfortunately I'll have to go with another company for the restoration portion as they can't have anyone out to give me a quote for 2 weeks. And it could be another week or 2 before anyone could even get started on new insulation and drywall repair, because they are so busy. That aside I've been very impressed with the communication and professionalism from everyone I've seen and spoke to on the phone.
13:28 31 Jul 21
Attentive thorough efficient just a great company
19:47 30 Jul 21
We previously worked with a different company who started work, had to stop when they hit something new or forgot equipment. It was 2 weeks of starts and stops. Fed up, we called CWFR in the morning, and they came to the house that same day. Work began 2 days later. They finished a few days later, and they DID. IT. ALL. Got rid of water damaged ceilings and walls. Dried out and saved our plaster walls whenever they could. Found and cleaned all the mold. It was professional, expedient, and rigorous. The crew answered all our questions and left the place spotless. Should such services be needed again, they'll be the first company I'll call.
14:35 27 Jul 21
Representative was very helpful and informative. The crew was always willing to answer any questions I had and did cleaned up after themselves as if they were never there
I called CWAFR and spoke to Harry. Explained we had water on our vinyl flooring from a leaking toilet in the condo above us. Harry said he would try and get...
17:18 26 Jul 21
The project manager was on time for our appointment and was extremely professional. He explained and made me feel comfortable with the process.
20:12 25 Jul 21
The whole process was seamless and proceeded quickly to ensure no contamination developed to any further degree. The workers were efficient and professional, and they worked very conscientiously. Their project manager, Arnaldo, was excellent and beyond helpful and always available.
Professional and knowledgeable staff that do a great job of explaining the process.
00:11 24 Jul 21
I really want to say that this was the best choice I made in picking a mitigation company. I had no idea they also reconstruct as well. Everyone I worked with was very professional and responsive. Literally never got irritated with anyone except for myself at times being confused on what is what lol. These people are literally soooo good at what they do. Mitigation was through and quick making sure they located moisture and mold and sewage from a toilet leak from may neighbor above me. The project manager, Greg Zon was so kind, patient, quick to respond, had all the answers, and super professional. At the end of a 2-3 month process it only took them 7ish days to reconstruct my place. I am so happy with how this turned out. Thank you to everyone on the team who assisted in bringing my home back to me !!
00:30 21 Jul 21
Chicago Water & Fire Restoration was our first choice to respond to a big leak in our bathroom. They responded very quickly and were so knowledgeable. They did a great job with the water remediation and make our ceiling look just like it had before the water leak. Thank you CW&FR. We appreciate it.
00:09 19 Jul 21
First call is always to Chicago Water & Fire. Matt S. was extraordinarily helpful. Highly recommend for water damage.
18:32 17 Jul 21
I called Chicago Water & Fire Restoration in April when I observed water damage on the ceiling from the unit upstairs. They responded promptly and were able to get a project manager (Dave) there that day to check the extent of the moisture, provide an estimate, and schedule mitigation. The team was prompt in showing up within their scheduled time, removing the damaged material, and setting up the drying equipment.The space was cramped, though, and the way the equipment was installed prevented access to the affected room. Plumbers had a difficult time getting in to diagnose the leak, and even the team that came later to remove the equipment was unable to do so - they had to get the original installer back out to get it out. Removed 1 star for the additional complication here.I'm confident this would be corrected for the future based on the discussion the team had.Overall, I was pleased with this experience and would use them again.
17:34 13 Jul 21
They did a great job.
21:24 11 Jul 21
Chicago Water and Fire Restoration came to our house on July 10 at the recommendation of our plumber. Our master bathroom toilet was found to be leaking and some sewage was causing damage to our walls and flooring. They arrived in 90 minutes which was a great response time for a Saturday. Nathan Gomez was our Project Manager and he was respectful, made sure we understood the process and overall extremely helpful during a very stressful situation. We would absolutely recommend Chicago Water and Fire Restoration!
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