Chicago Water & Fire Restoration Reviews

A Trusted Choice for Over 10,000 Home and Business Owners Since 1988

Chicago Branch Local Reviews

Google Rating
4.8
Based on 1562 reviews
Yelp Rating
4.5
Based on 285 reviews
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Robin W. ★★★★★ I had a fantastic experience with CWF Restoration! We had some water damage in our basement, and based on their excellent reputation, we decided to give them a call. From start to finish, their service was outstanding.The workers, Rodrigo and Jonathan, were professional and efficient. Nate was so kind and reassuring when he came to my house within hours of being called. Nate and Grace ensured that everything was handled perfectly. Their attention to detail and commitment to quality truly impressed us.We were not disappointed and highly recommend CWF Restoration for their exceptional service!Jeff B. ★★★★★ CWF was amazing to work with from the start to the end of our water mitigation project. Everyone I dealt with at the company throughout the process was super helpful and made everything very easy. A big thanks to Michael P, Frank K, the service technician Nate and Cheyenne G.Ashley B. ★★★★★ Angelo and Dionte were fast, friendly and super accommodating helping to quickly deal with intense water damage by removing drywall and airing out the damaged ceiling and wall spaces. They worked quickly to finish the job ahead of my parents’ visit and were also really kind to and mindful of my cat and dog while working and coming in and out of the house, which I appreciated. There was no mess afterwards and they answered all my questions before heading out. 💯professionals, was glad they were the ones to respond to the tough situation.Niloufer A. ★★★★★ CWF was prompt in responding,presenting a proposal for mitigation of water damage, and completing the work. The work crew took all precautions to finish the job. I am very pleased with the work. The work was completely dried and awaiting reconstruction. My thanks to the crew and the supervisor for this project.Beth B. ★★★★★ Big thanks to Eddie and Edgar! Both were so friendly, professional, and clear about everything they were doing in my basement. This is the second time I've needed Chicago Water and Fire in my home and this time went just as well as the last time did. I would never work with anyone besides CWFR. Thank you to Cody too!!Tracy Van H. ★★★★★ Edgar and Edgar (yep, they make it easy to remember their names!) came out when we had water damage from a leaking pipe. They were super patient (the plumbers were still fixing the pipe when they arrived) and waited an hour. Then they were very neat and clean and did a great job setting up all the fans and dehumidifiers. I would definitely recommend them again!Elizabeth A ★★★★★ I had damage to my ceiling caused by a water leak from my upstairs neighbor’s apartment. Chicago Water and Fire helped me through the hurdles of drying out the moisture, preventing mold, and navigating the insurance claim. They sent someone out immediately to assess the damage, and sent a crew a couple of hours later start the process, all on the same day I called. I worked with Yuri of the mitigation department, and Stephanie of the restoration department, and both were very responsive and helpful anytime I had questions. I highly recommend this company.Adreyana S. ★★★★★ My sump pump failed and my basement flooded a few days ago and my plumber recommended CWF for assistance to clean up the water damage. Alex Tracy arrived at my house the same day I called and he was very professional, took the time to listen to my concerns about what happened to my basement and provided professional feedback on next steps. I didn’t feel rushed and he seemed very empathetic, Took his time and explained everything in detail and took pictures to show us the damage. I had a very good experience with this company and they were so fast in responding. I highly suggest you reach out if you need any restoration assistance. Alex was great to work with!Angela G. ★★★★★ They did a good job cleaning my crawlspace that had been soiled with some sewage backup from broken pipes. Raul was friendly and articulate. I appreciated the info and feedback he gave me about what was going on down there. His coworker (I forget his name) was very helpful as well.Devin B. ★★★★★ I have previously used this company for a large project that went over very smoothly and now I called them out for a second time with another unrelated issue and they provided fantastic service once again. Their initial estimate team of Nathan Gomez and Kevin (unfortunately didn’t catch his last name) came in and were extremely easy to work with, professional, and friendly. Their work put our mind at ease about the upcoming project and we look forward to using this companies services yet again.Kevin C. ★★★★★ I am going to do this review in sections.Alex came out and was very thorough on explaining everything and even showing me what the issue was and how they were going to mitigate it.Alex was able to have a team come out the same day to clean up the mold in the crawl space and clean all the debris out and spray chemicals to kill whatever else was down there. They left a dehumidifier and so fans to help dry everything.Another team came back 3 days later and they were awesome as well. The steam cleaned the concrete and screwed in a temporary but very secure sub floor.Overall great experience and true professionalism all around.Courtney L. ★★★★★ I cannot say enough good things about Alex Tracy! Not only was he prompt, reliable, informative and to the point, he went above and beyond to help me navigate a situation I had never experienced. He was there as a constant throughout the entire process, helping me with insurance and mitigation and reconstruction, even if it wasn’t directly related to his department and services. Alex made me feel like I had someone in my corner when I felt totally alone! He was genuinely invested from the start and I knew right away that he truly cared about his customers and people in general 🙂 Thank you Chicago Water and Fire! and a huge thank you to Alex!!Stanley J. ★★★★★ The best team ever, workers came in, made sure my house was prepared for the work. They did a fantastic job. I highly recommend this company for it'd employees. I would like to thank Travis my project manager, Rene, Martha, Angie. They did a great job with my home.Douglas A. ★★★★★ Jake was awesome. He came and assessed the situation. He worked with me and what I was trying to get accomplished and was able to give me a great price for the work that was going to be done. He was able to get the work done right and within my budget while withholding company standards. Would highly recommend if needing any type of cleanup and ask if Jake Zielinski could come take a look.Sarah D. ★★★★★ So impressed with Jonathan and Raul for their great work and for being efficient and their customer service. Very professional! Actually the whole team that I met in Chicago Water and Fire Restoration. Also wanted to commend Michael Taylor who did the inspection yesterday as he genuinely professed a concern with what happened in our house. Thank you team for all your commendable service! ✨Jo Ann L. ★★★★★ Once again, Chicago Water & Fire Restoration did not disappoint. From our initial meeting with Jake who was professional, courteous, and understanding to the completion of the work it was a smooth process. This is due to how Jake handled our issue through effectively listening to our concerns to make sure it would be a smooth process. Due to his thorough communication there were no issues. The employees who helped clean the area were also kind, respectful, and thorough in handling the clean-up. I will definitely use Chicago Water & Fire Restoration should the need arise again due to Jake and his fellow co-workers who were respectful, courteous, and provided great customer service and communication.Debra W. ★★★★★ My family and I recently had the pleasure of working with Chicago Water and Fire to address water damage issues in my basement, and I couldn't be more satisfied with the experience. From start to finish, the entire process was seamless and stress-free.The management (Frank) and migration team, including Elias G., Angel M., Brandon C., and Mykola, were nothing short of exceptional. Over the two-week process, they displayed incredible hard work and dedication. I was particularly impressed with their excellent communication, which kept me informed and reassured throughout.The professionalism of the team was evident in their neat uniforms and, as well as their respectful demeanor. They treated my home with care and ensured that every detail was addressed to my satisfaction.Overall, the service performed by Chicago Water and Fire exceeded my expectations. I highly recommend their services to anyone in need of water damage restoration. Thank you, Frank, Elias, Angel, Brandon, and Mykola, for your outstanding work!The White Family---Bert B. ★★★★★ A family member died at home and several days passed before the body was discovered. 3 different 1st responders advised that we would need a licensed bio hazard cleaning company to address the situation and all 3 recommended Chicago Water and Fire. Even though it was after 5 on the Friday before Memorial Day weekend, a real person answered the phone and promised a call back within 10 minutes. Luke did call within 10 minutes and arrived at the house within an hour, assessed the situation, retrieved the insurance information and had his crew onsite by 9:00 am the next day.It took the next 5 days for Luke and his crew to totally clean the affected areas and remove 90% or more of the odors. At every step, Luke kept me informed of the status of the work and advised us on what we could expect to be able to salvage of our furniture and personal effects. At all times he was courteous and professional, worked with my schedule, and was readily and easily available by phone or test.The results exceeded my wildest expectations and conducted in a manner that ensured insurance would cover all costs. They even moved some equipment and people around to be out of sight so the funeral could process past the home.I give Luke and his crew 5 stars plus and my strongest recommendation!Sheila A. ★★★★★ Manny & Jermaine did an outstanding job cleaning and sanitizing our basement after we had a broken sewer pipe repaired. They also removed an area rug, which they professionally handled with care.The plumbing company opted not to protect our dressing closet. They did however, step up to have CWFR make us whole by cleaning up their mess. We are pleased 😀Geo C. ★★★★★ I had was damage from a leaky drain from my second floor. Plumber referred CWF Restoration, the response time was great and the service provided was outstanding. Kaylin, the service tech was very thorough in answering questions and Edger, his partner was very helpful. Thanks.hima T. ★★★★★ Frank Kutnar was fantastic!He was very knowledgeable and patiently explained the mitigation and repair process. He treated us like family and gave us the peace of mind we needed during a stressful time. He always answered our calls, and addressed our concerns 24/7. His team (Eddie and Bryce) efficiently ripped out the wet dry walls, cleaned the damaged areas, set up fans and humidifiers, and contained the work area. Great work! Frank is trustworthy and reliable. I highly recommend Chicago Water & Fire Restoration. Thanks Frank!Shen Z. ★★★★★ I had the pleasure of working with Randy, who came over to help me assess a basement water leak/seepage issue. Randy is exceedingly pleasant and professional and quickly helped me identify the root cause of the problem, and laid out several options for remediation. He also gave me resources to address some of the issue myself to help me save some money.Randy has been absolutely great to interact with and was very helpful with my needs. I highly recommend him for anyone with water restoration needs!Kostas M. ★★★★★ Had a broken water heater and my whole basement flooded. The PM showed up on time and made arrangements. The crew that came within 5 hours and continued the work until next day was superb. Kaylin was the crew leader and he was fantastic. Good communicator, accurate projections. Finished removing carpet (large basement), demolishing part of drywall (where there was insulation), clean up the basement in less than 24 hours. Fans and humidifiers are drying off the basement now. Very professional.Shavonne D. ★★★★★ Everyone at the company was professional and pleasant. There was a clear understanding of what the procedure was going to be to clean up my basement after a clogged pipe from the toilet caused sewage and waste to back up in my basement. When I called, they were able to have someone come out within an hour and a half to survey the damage. A crew was out the next day to start clean up. The guys were fast and had the basement looking so much better. Thank you guys!Elana H. ★★★★★ I had a pipe break and flood. CWF Restoration was recommended to me and within less than 2 hour, Jake the project manager was at my home. He was professional, empathetic, and answered all of my questions. I look forward to working with him and his staff.Lisa B. ★★★★★ Having a pipe beak is horrid!! However, having CWF help me through the entire process was amazing. My house is repaired, the work done was fabulous, and I’ve maintained my sanity! Thank you Travis McCool and team, job well done!! Oh here’s one picture I love, isn’t this pretty???Tim J. ★★★★★ I had a very positive experience with CWF restoration. In the middle of the night, my sump pump failed and I woke up to 100’s of gallons of water in the basement of my new house. The previous owner had everything propped up on 4 x 4 wood blocks that just soaked up the water like a sponge. I went to the store and grabbed the utility pump and was able to get much of the water out but everything was soaking wet. I called CWF and Randy showed up later that same morning to survey the damage. He spoke with his manager Charlie and they sent a restoration technicianwithin a few hours. Nate showed up and got everything set up and running the same day. It started to dry out and feel a bit like Arizona in my basement.I appreciate the promptness and professionalism of all three of these guys. They knew I was in big trouble and they went the extra mile to help me out. Thanks again!!Charlene C. ★★★★★ Chicago Water & Fire did an outstanding job of drying and restoring my floors after a pipe burst - I highly recommend hiring them! I'm so glad my plumber referred them. They came out right away to begin the drying process, and the mitigation manager, Brett, answered all my questions clearly, and gave me great advice regarding my insurance. The 2nd part - the restoration process - was a bit complicated because of my specific situation, and the restoration manager, Piotr, did a truly outstanding job of keeping me informed every step of the way, and hearing and resolving every one of my concerns calmly and patiently. Every single worker was courteous and professional, great at their job, and left my home clean. This is a great company and I am really happy I called them!Jon M. ★★★★★ Had a 2nd floor bathroom leak and called these guys. I was surprised has fast they came out to estimqte and arranged dryer installation. AngeloT. and Dionte R. came over the next day and were polite, respectful of our home and very efficient.Julie D. ★★★★★ We’ve had two floods in seven days. A pipe burst then six days later, our sump pump stopped working due to over exertion from the first flooding. After working with a plumber first, he recommended Chicago Water and Fire Restoration and we couldn’t be more pleased. Our project managers, Brayden and Kevin, acted quickly and were over in a short time to assess the damage and help us with insurance steps. They took the time to answer our questions, explain next steps and get a clean up crew to our house fast. Communication has been great as well as their professionalism. The clean up crew on both occasions worked for at least four plus hours getting rid of water, taking out drywall, baseboards and flooring as well as moving our belongings to a safer location in the house. They work hard and quickly to take care of what needs to be done. I highly recommend this company. We have had a wonderful experience with them and look forward to the next phase which is restoration of our basement to be used again one day. Thank you!Joyce E. ★★★★★ I had some plumbing issues and CWF was recommended by my plumber. Upon my initial phone contact, Pedro was extremely helpful, professional and knowledgeable. He came out right away and access the situation. He explained everything in great detail. He helped me submit the claim to my insurance company, which was extremely helpful.For the scheduled service Brandon and Michael came out to perform the service. They were AWESOME!!!!!!. Very professional, knowledgeable and polite. They explained in detail what they were doing, asked if i had any questions and answered all questions. they made me feel really comfortable and they were so easy to talk to. I dont usually find this with a lot of contractors. They cleaned up really well before they left and made sure it was to my specification as i have a disability and they were very empathetic to my needs.I would recommend them to everyone.Kudos to CWF. Great job Pedro, Brandon and Michael.Mary Jo F. ★★★★★ CWF was recommended to us by our plumber when we had leaking from the condo bathroom upstairs into ours. They were very quick to return our calls and set up an assessment. Alex Tracy arrived on time, was extremely informative and easy to work with. He explained the process very easily and made us feel more confident in how everything would look going forward. They were able to send a team that same day to start removing the damage. Eduardo and Edgar arrived on time, even despite having to park far away. They were very professional, efficient and easy to work with as well! Overall, we are extremely happy with CWF because of their exceptional employees. Thank you!Jonathan L. ★★★★★ CWF responded to my emergency within two hours, determined their scope of work based on the severe flooding that occurred in my house, assembled a crew, and had the wet drywall and carpet removed with fans drying the space by midnight of the same day. I'm very grateful for their hard work, urgency, and dedication. They were incredibly nice and professional. Hopefully I won't need to use them again, but if an emergency happens, they will be my mitigator; they should be yours also.Julia B. ★★★★★ Chicago Water and Fire Restoration has been wonderful. Pedro helped us to file our insurance claim, and the next day our remediation team, Dionte and Angelo, worked diligently for hours and hours, sanitizing our basement, hauling out ruined items, and setting up fans and dehumidifiers to begin the drying process. I was impressed with their work ethic.They have given us peace of mind and helped us to get through an unpleasant and unwelcome flood in our basement. I would definitely recommend them.Adeline R. ★★★★★ Chicago Water & Fire Restoration is such a great company. They responded right away (same day). Everything was explained in detail and scheduled the repair within next day. The technician that did the mitigation work was so professional in every way. He communicated his ETA, arrived on time, explained what he would be doing, covered all walkway areas to protect our home, he completed the job and was very neat and tidy. He was also very kind and respectful.Aiaza C. ★★★★★ The staff was very helpful and considerate to our family's needs while working in our home. Edgar and Eduardo were very thorough with explaining the work they would be doing. They were also very thoughtful in regards to making our family feel comfortable with the equipment they installed.steve M. ★★★★★ Great company wouldn't hesitate to recommend anyone to them. Randy was a great help, he did a thorough job inspecting our crawl space for mold. Even though no mold was found he went above and beyond to clean and spray the area in question. Couldn't be happier with his help..Kathryn R. ★★★★★ I highly endorse Chicago Water & Fire Restoration! My basement flooded and my electrician recommended CW&F. I needed a team asap and from the start everyone I spoke with and have worked with has been responsive, supportive and highly professional. Nate came out first to inspect and evaluate - so friendly, kind and knowledgeable; answered all my questions and went above and beyond to make sure everything went smoothly. The remediation team of Keith and Brandon were incredibly hardworking, polite, efficient and thorough - they literally worked all day/evening to get the job done. Demo can be messy and they respected my whole home by being careful about the work at hand and all the cleanup. They offered to assist with removal of items beyond the scope of the work and were attentive to my questions/concerns along the way. It was wonderful to be in such good hands during a stressful time. Thank you CW&F!!!Kira R. ★★★★★ Can’t express enough how wonderful our experiences with CWAFR has been. Our PM Piotr K. Made us feel at ease during our reconstruction project. He maintained contact, was happily available to answer questions when we needed and was patient, helpful and efficient with the minor issues that occurred. His leadership and communication to the construction crew relieved our fears of delay and he was an overall positive person to work with.I’m especially grateful for our Content Crew chief Louie A and his crew, for handling our delays with positive attitudes and overall a wonderful group to work alongside. Through the chaos, I appreciate having an empathic and efficient team that assured us and didn’t make us feel rushed. Our home was respected and everyone was so kindhearted.Natalie L ★★★★★ They were so great during a really stressful moment. A pipe burst leaving us with an inch of water in our basement. So many people were in the same predicament. When I called another company it would have been 2+ weeks before they could come. I spoke with Adriana and she had Jacob evaluating the damage that same day (Friday). Jose and his remediation team were in on Tuesday with a ton of equipment to dry out the walls, floors and ceilings. As promised, Edgar and his team came right on time on Saturday to evaluate for dryness and removed all of the equipment. Everyone was so nice, on time, and very sympathetic. I recommend this company at every turn. I'm sure they're going to do just as amazingly in the reconstruction part.Katie S. ★★★★★ My pipes burst in a property I own, and Travis from SCWR came out that night and took care of everything. He put my mind at ease -- carefully explaining the process, working with my insurance, and fully documenting everything. I'm looking forward to their help restoring my space back quickly and professionally. Great service.Gabriel R. ★★★★★ Great service, great communication, great transparency with questions. Started with a 2 story commercial building flood and ended up with a dry bare to the bones ready for a 25 year remodel. Ariel, Jerry and David literally worked hard with no breaks to get the job done! Great workersShantrelle H. ★★★★★ CWFR was at my house within 90 minutes on a Sunday evening to evaluate the damage in my kitchen. By Friday they had workers on the project. Manny, Ariel, and Raymond did an excellent job with the demo. They were very efficient. I felt comfortable with them in the home and with the job they were doing.Louis D. ★★★★★ Impressed by the CWF team. Nate acted with urgency, was informative and helpful every step of the way. Jeremiah and Manny were professional, clean, and precise during implementing the drying process in our home. Ramiro was smooth, quick, and clean when he removed the drying tools after the job was done. No scratches or issues at any point in the process. 10/10 would recommendLauren P. ★★★★★ Called on Friday morning regarding flooding in my basement. A project manager came out same day to document the problem and plan mitigation. Nice crew of 3 showed up this morning to do the mitigation work! Kevin P., Brian G. and Jarrod were courteous, prompt and great communicators. My basement looks better already! Very happy to be able to give a local business a well deserved 5 stars!Jacob I. ★★★★★ High recommendation marks for professionalism, personable & compassionate services. My neighbor's plumbing started to come through my ceiling, so I was in a panic and completely unsure of what to do next, what to document, what was dangerous, etc. and at the recommendation of my plumber from Morning Noon Night, I called Chicago Fire & Water Restoration and they were immediately on the way to assess the damages, start the restoration process using their high-tech 3-D modeling scanners, mitigation of the damage with insurances, and so much more. It felt like I had someone else on my side fighting to get my life back to normal.Nancy D. ★★★★★ Alejandro & Nate are the best !!! They are efficient, professional, and the fastest workers ever. I had severe water damage in my home, & these two cleaned up everything with such care. Yet, they were so fast, it’s was shocking how quickly they preformed.Highly recommend…Bradley Y. ★★★★★ I am very impressed on how quickly Chicago Water & Fire Restoration get things done. They were here to evaluate water damage and within 24 hours, they were here. They are very professional and do a great job explaining what is wrong and how they will restore. I am very happy with the work they have done!Ethan C. ★★★★★ Dionte and Eduardo helped set up a drying system throughout our unit after we had leaks from the unit above. They were respectful, efficient and clean throughout the entire process. Nathan was also a great PM that helped walk us through the process and ensured everything was taken care of quickly. Would highly recommend to anyone else.Eric E. ★★★★★ The Chicago Water & Fire Restoration Team did an outstanding job with my bathroom floor mitigation and restoration after a leak which had traveled all the way from my upstairs bathroom to my downstairs kitchen. Casey M. and Louis V. installed new travertine tile in the bathroom and painted the bathroom, which looks amazing. I was really impressed with the work and attention to detail that Casey and Louis put into the job. They, along with the rest of the CWAFR team members also did a great job fixing the drywall and painting the ceiling in our kitchen/living room/hallway.Piotr K was the project manager, and he did a great job as well. Piotr was extremely straightforward, polite, and courteous, and came to check-in each day.I am really pleased with the CWAFR team and their incredible and efficient work.Sean H. ★★★★★ We had a good size leak in our home that carried three (3) floors from the master bath to the garage! Called CWF and their project manager, Brett, was on the scene quickly and was able to identify and assess where the water traveled and how to mitigate the damage. Brett was able to schedule a crew (in this case 2), for after Christmas. Their “crew” arrived at our home (on time) and started right to work. Ripped out a majority of the master bathroom floor, toilet and vanity. Had a second crew working on the family room walls and ceiling, just below the bath, and finally to the garage ceiling. Six guys on-site most of the day. They took care of the areas that needed attention and installed heaters for the ceilings, giant industrial HEPA filter to “scrub” the air and remove and airborne particles and contaminants. The clean up was very good and the on-site crew chief, Luis, had excellent communication skills and kept us informed throughout the process. You never want this to happen, and we have a long way to go before we are back in business, but Chicago Fire and Water did a great job handling the first steps. Thank you!Erich G. ★★★★★ Travis and Paul did a great job! They explained everything they were going to do, before they did it. Great attitude, answered all questions. I enjoyed talking to Paul in particular.The big key was communication: I was able to successfully coordinate what time each day the project should start to ensure timely completion. Initially, it was an estimated a 2 day project, but turned out to be a 3 day project. Paul did mention an additional walk-through, before starting, the project might have been able to allow him to complete the project in 2 days instead of 3 days.Not withstanding, the quality of work between the painting, laying down new trim, and laying down new tile, in addition to Travis procuring a new tile design I really liked ahead of time was of such a quality that it more than outweighed the additional day of work required.Sean H. ★★★★★ We had a good size leak in our home that carried three (3) floors from the master bath to the garage! Called CWF and their project manager, Brett, was on the scene quickly and was able to identify and assess where the water traveled and how to mitigate the damage. Brett was able to schedule a crew (in this case 2), for after Christmas. Their “crew” arrived at our home (on time) and started right to work. Ripped out a majority of the master bathroom floor, toilet and vanity. Had a second crew working on the family room walls and ceiling, just below the bath, and finally to the garage ceiling. Six guys on-site most of the day. They took care of the areas that needed attention and installed heaters for the ceilings, giant industrial HEPA filter to “scrub” the air and remove and airborne particles and contaminants. The clean up was very good and the on-site crew chief, Luis, had excellent communication skills and kept us informed throughout the process. You never want this to happen, and we have a long way to go before we are back in business, but Chicago Fire and Water did a great job handling the first steps. Thank you!Laura L. ★★★★★ Randy Boucher was absolutely amazing! He went above and beyond with our inspection. He made us feel confident in what he was saying to us about our crawl space and it's state. I would high recommend CWF Restoration and would highly recommend to request Randy for your inspection/estimate. Great service over the phone as well in the main office! I called at 12pm and were able to schedule me in the same day!Mitzi P. ★★★★★ I had a great experience with the cleaning crew Manny and Jeremiah their work was thorough, and they demonstrated a sincere commitment to excellence. I'm impressed by the cleaning crew's prompt response to my short notice. They were punctual and efficient, and the project manager Charlie Fleischacker assistance was invaluable. Their quick service and the manager's reassuring approach made the experience truly commendable. The project manager Charlie Fleischacker equally professional, ensured a seamless process, making my overall experience highly commendable.Angela ★★★★★ Chicago water and Fire restoration are awesome! Nate, Ramiro N. And Christian B were very efficient and did great work removing the mold in the floor, some kitchen cabinets, and the ceiling below the water leak. They were also very clean and so easy to work with. Travis M was project manager for my kitchen rebuild and he was amazing to work with and always responded to my questions in a timely matter. I’m so happy with how everything turned out and the work was completed quickly. I can’t recommend Chicago water and fire restoration enough!pavan v ★★★★★ Randy’s did an excellent job.Had a mould inspection done – these guys were legit! Inspector knew their stuff, Got a solid report fast. Super chill and pro – saved me Thumbs up! 🌟10/10 would recommend to anyone. Thank you very much for the speedy response.Chris R. ★★★★★ Brian K. And Kevin P. Hot top level customer service and attitudes. Appreciated the quick work and clean job they did. Pedro was also extremely kind to us as well doing our estimate and getting us help within hours same day.Cody B. ★★★★★ CWF was quick to arrive and assess the water damage that occurred in my house. They quickly did their due diligence and explained each of the steps of mitigation. John and Kris showed up shortly after to mitigate the damage and set up equipment to thoroughly dry the area. Everyone was friendly and helpful.Holly B. ★★★★★ Professional, knowledgeable, empathetic, acted quickly, and worked in my best interest to restore my living space. Highly recommend! Thank you Nate for your thorough inspection. I would have never thought I had so much water damage from my neighbor attempting to unclog his sink drain and blowing out my p-trap! CWFR took excellent care of me!Paige L. ★★★★★ We’ve had two basement floods in less than a year and the team over at Chicago Water & Fire Restoration made difficult situations as palpable as possible. Their lead estimator, Charlie, was professional and very easy to work with. The water remediation was efficient and effective. When we had to call upon their services again, they were sympathetic and had someone on-site that same day.No one wants to be in this situation but what makes going through something so formative is the professional assurance and capability of a strong team.I’m happy to have had their leadership and recommend them whole-heartedly.Alex W. ★★★★★ I want to extend a big thank you to Ramiro N. Ramiro came to our house in the evening to set up the restoration process in our bathroom. He was extremely kind, professional, and thorough in his process. He explained everything perfectly and was especially mindful of our two young sons who were sleeping upstairs. Thank you!!Linda P. ★★★★★ The gentlemen who responded to my situation did so the same day they were contacted. The work began the same day, also. All of them were kind, polite, pleasant & professional. All my questions were politely explained in detail & I never felt condescended to or judged.Though the restoration process has just begun, this company states they will totally complete it. This is very reassuring as I have no knowledge of this detailed process.I feel quite confident in CWF & recommend them to anyone in need of similar services.Even the young lady who answers the company phone was very pleasant & professional!Btw, this company was recommended by the plumber I initially called to fix a leaking toilet. I would not have known who to ask for the additional help required for this situation.Lashonda C. ★★★★★ Colin was spectacular! I gave the scheduler a specific time, however, they called to tell me Colin was at my house which turned out to be 1 hour earlier that I anticipated. Colin actually waited the 30 for me to get home. He was very professional, explained the process, read the information to me that I needed to sign and explained next steps. I felt very comfortable with him. Also, Edgar and Angelo, the gentlemen that came to my house that brought the equipment, they were very friendly and I felt comfortable leaving them in my home. Great team!Barbara C. ★★★★★ My plumber recommended Chicago Water and Fire Restoration after he repaired a leak in my home. The estimators came out the same day and provide me with a very detailed reasonable estimate. The remediation team came within hours to start cleanup. Nathan, Nate, Eduardo, and Alejandro were very professional, respectful of my home and thorough in explaining the scope of work. I would highly recommend this company.Holly S. ★★★★★ Nathan Gomez, project manager was great to work with. He was friendly, knowledgeable and professional. I had water coming up through my wood floor. He provided me with options, the information that I would need, and his expert opinion. I would definitely recommend this company and specifically Nathan Gomez.Max F. ★★★★★ Unfortunately this is the third time we’ve had to use CWF but we’ve had a good experience every time. They are expensive but do a good job. I have to say this was my best experience yet and felt really good with Collin leading the way. Ramiro and Christian were awesome and took their time with the flooring and cleaning. Hopefully I’m done for a while in terms of needing their mitigation services but if I do will not hesitate to call.Angela ★★★★★ Chicago water and Fire restoration are awesome! Nate, Ramiro N. And Christian B were very efficient and did great work removing the mold in the floor, some kitchen cabinets, and the ceiling below the water leak. They were also very clean and so easy to work with. They worked around my availability and I highly recommend them!Mayra G. ★★★★★ Thank you Chicago Water & Fire, I had water damage in my basement and Team Members Brian. K and Kevin. P did an amazing job on cleaning the nasty mess. They Made sure everything was clean, They also sanitized our whole basement. I will definitely be using this company again in the future and Would most definitely recommend this Company.Jackie J. ★★★★★ Ramiro N. and Christian B we’re extremely knowledgeable, professional, and helpful when it came to our project. We are so grateful for their thoroughness and the way they eased our minds and concerns. The sales rep, Avery M., was also extremely kind, professional, and patient. Such a great company. We will refer them to anyone in need without hesitation!Maureen V. ★★★★★ Very responsive company that helped us through a very difficult time when our home had a flood. Employees were respectful, supportive and helpful explaining all that they needed to do. Our contractor went above and beyond helping us understand the insurance information and payment details. The crew that packed up our furniture for storage were very professional and kind. Very happy our plumber recommended this company.Liz J. ★★★★★ We had unexpected water damage to our home and CWF was quick to come out and mitigate. Frank explained the entire process thoroughly and made sure all of my questions were answered. Dionte and Jeremiah did a fantastic job on the mitigation work and were very respectful of our home. They were so kind and made sure I understood every step of the mitigation process. Highly recommend!Nathaniel H. ★★★★★ Chicago water and fire is one of if not the best Restoration company out there. Highly recommend to any and everyone. Plenty of smart knowledgeable employees all around Stevie K in dispatch, crew chief Nate H and his apprentice Ramiro N are just a few names of many caring/hard workers. Keep up the great work guys!Erin S ★★★★★ Great service! We used them when a toilet and shower leaked in to two rooms below. The team was great with communication and timely for arrivals. The work looks great and they were meticulous about making sure everything around the area stayed clean and in place. Highly recommend using them!Andrew ★★★★★ The unit above mine started leaking and damaged the drywall throughout the ceiling of my condo. The plumber that fixed the issue recommended CW&FR. They came to my place at 1030 pm to provide an estimate and then scheduled water mitigation the following morning. The crew that came over was friendly and efficient. They took the time to explain and answer any of the questions that I have. Extremely professional, I'd highly recommend CW&FR to anyone that finds themselves in a similar situation.Kelly W ★★★★★ I called CWF Restoration and within 1 hour Avery was at my door to assess the water cleanup needed in my crawlspace. He was able to have a team at my home in less than1.5 hours, and it was not even an emergency situation. I am unable to enter the crawlspace so I have to depend on others to take care of any issues. Edgar and Justin arrived, got to work and were able to finish within an hour. They even took care of a stain that I did not expect. I am very happy with the outcome, everyone was very pleasant and professional, and the crawlspace looks new. My brother came by to see the space and was most impressed! I would definitely recommend Chicago Water and Fire.Kristen F. ★★★★★ I submitted a request for an estimate at 9pm and within 15 minutes received a call inquiring about scheduling a visit. I called back the next day and Chicago Water and Fire Restoration was able to dispatch someone to visit within an hour! I was very impressed with the responsiveness and speed to my inquiry. Ryan visited my home, provided sound guidance, and was very personable and considerate of my situation. Definitely would recommend! Thank you!Al W. ★★★★★ Our sump pump failed the day before our vacation and flooded our basement. Charlie Fleischacker (estimator) came out the same day and did a great job not only assessing the damage but also in giving us a clear picture of our options. He was friendly, professional and put us at ease since this was our first time this happened.I also want to commend the cleanup crew who came the next day 4 hrs earlier than planned which worked out great for us. Brian Knight and his partner were also friendly and professional and took away our carpeting, moved our stuff, and cleaned up everything without any issues. They made sure we were satisfied before leaving. I highly recommend Chicago Water & Fire Restoration!Judith M. ★★★★★ Ryan, Brandon and Nick did a great job. They were polite, patient to explain everything, hard workers, careful, thorough and efficient. They were definitely aware of the fact that when a disaster happens people can be stressed and not take in information on first mention. I highly recommend them.Hannah W. ★★★★★ I worked with CWF after having a surge of water in my home. Excellent team- everyone I worked with was professional, knowledgeable, timely, and kind.David P. provided the initial quote and plan. He was thorough in assessing the water damage and provided a detailed report recommending the next steps, all while taking time to discuss the nuances of the mitigation techniques. I also appreciated that all documents were digital and readily available for review.LA and Pablo M. went above and beyond to implement the water mitigation plan. LA took time to explain each step, making the whole process seem less overwhelming. I was especially impressed with their ability to be both efficient and careful with our belongings/home.I highly recommend this company. I hope to never need their services again, but I know who to call if I do. Thank you all.Ty P. ★★★★★ I am so please with this company and the service. They assessed my issue and came up with a solution in less than 24 hours. Repairs were done in a professional and timely manner. Gil and Rickey were both friendly and professional. They made me feel comfortable about the issue and were super quick and efficient at getting it done. I really appreciated the team work and them making sure that they cleaned whatever mess they may have made. Great workers for sure. Totally recommend!!!!Motherof002 H ★★★★★ Thus far. They have done a great job. Came out the same day I called. Some employees were there the following day to clean and get rid of damaged items. When they came back to pick up equipment. They were early. Love that. They have kept me updated on the status of my claim. I would recommend them. They will also restore my home back to its useful state.Frances H. ★★★★★ We had an issue with our shower on the second floor and needed immediate attention. CWF was amazingly helpful, courteous and prompt. They assessed the situation quickly and took action just as fast. James Coleman, our project manager, was a Godsend, he took control of the situation, answered all of our numerous questions and took the time to explain each and every step that they were taking to mitigate the water. From the hours he spent in our home and the multiple phone calls to keep us as up to date as possible as to how things were progressing, he is truly a top-notch professional. As for the actual equipment placement, Pedro and Alfredo were amazing as well. They spent hours working to make sure everything was safe and clean and done properly. They took care to protect my home while they were working and were kind and respectful. The communication skills for this company are to be commended!Jody V. ★★★★★ Following a particularly challenging time with a sewer pipe break, Nathan Gomez evaluated our basement within hours of my call. He explained the process in detail, and was very reassuring. His crew, Pedro and Alfredo, arrived immediately the next day and worked diligently and professionally to thoroughly resolve the issues in our basement. They were kind and understanding, very patient, and even noticed a separate pipe issue the plumbers had overlooked. I would highly recommend them to anyone in a difficult situation!P E. ★★★★★ I cannot recommend this business enough. They have come out to our home multiple times for various issues and I was really impressed by their punctuality, availability, professionalism, and competence. They recently came out because we discovered some insulation in a basement storage space that was disturbed and soiled by mice. The project manager inspected it and gave me a really fair deal to remove the insulation and clean up and sanitize the area. Thank you all so much for being incredibly fair and showing that the well being of your customers is more important than money. I would, 1000% recommend this company to anyone in need of clean up and restoration services.Jaclyn S. ★★★★★ I can’t say enough how wonderful Chicago Water and Fire is. I was referred to them by my plumber when I had a broken shower valve that flooded water within our walls/drywall. From the receptionists who helped me, Scott who came out to see my house and the person who did our dehumidifier setup (I forgot his name but he was awesome) everyone has been lovely and amazing to work with. I loved how thorough all the staff from the person who worked on our house and the estimator/investigator Scott. The found water in places I had no idea even happened from our leaky valve. I’d recommend this company to everyone.They do great work, the dehumidification was successful and we’re looking forward to them helping us with our drywall/restoring our walls.Lucy S. ★★★★★ They cleaned after my guest room flooded from a pipe clog in a condo above mine. I’m a new homeowner and was super nervous and unsure how the whole thing worked. Chicago water and fire dealt directly with my insurance and made the whole thing very easy. They did a great job for the exact amount they estimated. Workers were kind and professional and explained everything well. Always on time, came out immediately when I called. They were absolutely fantastic. Highly recommendJoy Del B. ★★★★★ My call was responded and a representative was here within 2 hours. Jesse was knowledgeable and professional. He was well mannered and pleasant. We set up a work appointment for 2 days later. The crew was cautious and provided covering for my hardwood. They were diligent and respectful. They left my home clean and did not leave any debris behind. Vacuumed and sanitized the floor too.Cathy S. ★★★★★ From the initial call to CFW to the end, I couldn't be happier with the service we received. We had a leak in our 2nd floor master shower. We knew it because the drywall on the ceiling in our kitchen underneath it started to crack. Our plumber recommended CWF and Gil, their estimator showed up within a few hours. He was great and set up an appointment for the drying equipment to be delivered early the next morning. The technicians who brought it and set it up were just as nice, careful and helpful as Gil. They stopped back 3 days later and determined that the fans needed to stay for 2 more days. This morning 2 different guys came, tested the floor, determined that the moisture was gone and took the fans away. The 5 days of noise was worth it to know that CFW had done their job! I give them 5 stars and highly recommend CFW!!Mandy M. ★★★★★ Super professional, fast and did a great job! Our entire basement was soaked and the crew came out fast , explained everything to us , and worked their butts off to get our home safe and dry as fast as possible. We would recommended CWFR to anyone ! Thank you!Valerie J. ★★★★★ Can’t rate this enough. The very first day I moved into my apartment we found the kitchen sink overflowing with black liquid all over the apartment. It was an incredibly stressful day that was put it ease by Dave who came and inspected the situation that night. He is not only good at his job but his customer service was excellent. The cleaning crew came the next day and set up and finished in under 40 minutes. Cannot thank this crew enough for saving the day!!Anna H. ★★★★★ We had a toilet ring leak which ruined 3 floors of our house. Company came and cleaned up the water leak quickly and promptly...although there was still a bit of residual leak, they took care of it. Peter, our manager on the restoration side of things laid out our options very nicely from the beginning, and had great communication with us throughout the process. Restoration guys Casey M and Tony R came to upgrade our bathroom and do drywall and painting work. They arrived promptly and on time every day and cleaned up thoroughly every evening. They finished on time exactly as planned as well. Tony R did the dining room drywall and paint and it looks SOLID like there never was a hole at all! And Casey M worked on the bathroom upstairs which looks incredible as well. They even moved our heavy new vanity up our stairs (which wasn't easy and took extra hands on deck, including our project manager as well as another guy…and they got it done!). We were very thankful they were willing to put that in! Everything looks amazing and we are thankful to have worked with this company.js_loader
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