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Chicago Water & Fire Restoration Reviews

Providing exceptional customer service is the cornerstone of our business. Read through our reviews to see how we ensure our customer’s satisfaction is guaranteed 100% of the time.

Google Rating
Based on 595 reviews
Facebook Rating
Based on 66 reviews
Yelp Rating
Based on 122 reviews
Chris Hernandez
Chris H.
13:48 30 Nov 20
Zac and his team were very professional and responsive. He told us we could call him day or night if we had an issue. We had to test that third day after one of the fans blew out the pilot on our water heater. He was there himself to resolve it within an hour of reaching out.Above and beyond customer service, made this very stressful situation much more manageable. Would definitely recommend.
Chris H.
Chris H.
04:46 30 Nov 20
These guys made a very stressful situation for us much more manageable. We used them for mitigation after significant water damage accured due to the unit...
01:07 25 Nov 20
AP manager is currently assisting me with a pending billing matter. It would have been great if the other AP employees were aware of helping clients the same way.
michaela minx
michaela M.
21:50 22 Nov 20
Kyle & his team were absolutely amazing when they serviced my CVS store. I would recommend to anyone! Especially big messy jobs. Thank you so much guys!
Greg Jordan
Greg J.
16:20 22 Nov 20
Shawn came out to give me an estimate within an hour of when I called. We scheduled an appointment the next morning. A crew came out on time and did a great job and was done within a few hours. I was pleasantly pleased with the whole experience.
Kathleen Crispell
Kathleen C.
18:32 19 Nov 20
Wonderful company. Gem was very professional, as were the Mitigation men Jon + Enrique. I would use them again anytime I have a house problem.
Collette Landwer
Collette L.
22:50 18 Nov 20
Dave was very informative and explained in good detail what he is going to do and what the rest of the crew was going to be doing to fix our water damage to our ceiling from a leaking toilet. He also was very patient while we filed our HO claim, which was not an easy task.
Catherine Nelson
Catherine N.
22:10 17 Nov 20
This company provided excellent service; they were friendly, and started work before I knew it. Cem Senel was the representative from the company. He was thoughtful, knowledgeable, and had excellent customer service. He coordinated everything, and even assisted me with my insurance claim. This company's response time was beyond my expectation. I love the service.
Julie Sim
Julie S.
14:21 17 Nov 20
Water damage is a very stressful situation to anyone who has to experience it before or is experiencing now. To a family that had their first water damage, I'm sure glad we picked Chicago Water and Fire restoration. They were professional and responsive to our needs and answered any question we had (some were repetitive or dumb) but they answered it honestly and professionally. What also is best about them is that they also do the restoration and reconstruction in the same company. The outcome looks amazing. Our family is very satisfied with how it turned out. We went from carpet to vinyl planking that looks very much like hardwood floors and we couldn't be any more pleased. They completed the work on time as they said they would and even came back to fix a few things here and there that we noticed as we were living in the house. James, the water mitigation project manager and Robert the restoration project manager were awesome. Those two are the ones I had the most contact with and they were highly efficient and effective! Thanks again!
Steve Hunter
Steve H.
05:40 17 Nov 20
We've had two interactions with CWAFR. The reasons for the damage were very different, but both resulted in water bubbling through the drywall into the paint in our master bedroom. They had assessors out very quickly, and provided thorough estimates. They also greatly simplified working with our homeowners' insurance policy.Once approved, workers ripped out the drywall and insulation, then ran industrial dehumidifiers for 2-3 days to prevent mold. Afterwards they scanned for residual moisture using sonic screwdrivers (so far as I can tell), then replaced the insulation, drywall, and repainted everything. The workers were professional, knowledgeable, patient enough to explain everything in detail, and most recently were respectful of our request to wear masks outside of the work area. Both times they left our bedroom better than it was originally. Very impressed with this company.
Steve H.
Steve H.
21:19 16 Nov 20
We've had two interactions with CWAFR. The reasons for the damage were very different, but both resulted in water bubbling through the drywall into the...
Megan Donahue
Megan D.
15:20 16 Nov 20
Dealing with what and mold can be stressful. But, Chicago Fire & Water has always been amazing. Zac was quick to respond and come onsite (within an hour I believe), clearly explained what he saw and what needed to be done to remedy the issue, and had a team out to fix it immediately. All resolved within just a few days. Highly recommend Zac and team.
Brandon H.
Brandon H.
18:51 14 Nov 20
Cem and team came out to help us with a real crappy situation.. the main sewer line from our house to the street had separated outside of the foundation and...
Jennifer Palmer
Jennifer P.
21:18 13 Nov 20
I recently had a toilet leak and subsequent water damage. Every one I dealt with in the company was great. They helped deal with the insurance and of course did all the work needed to get things back to normal. Corey and Victor did the actual work and did such a great job! They were professional and prompt and paid attention to details. They also cleaned up everything which is more important than it sounds!
Christopher Martinez
Christopher M.
16:01 11 Nov 20
An area of our floor became an issue during a buyer's home inspection. Zac came out twice-- before and after a storm passed through-- to assess the possibility of water penetration into our unit. He was professional, knowledgeable, and courteous throughout. He was able to make a professional assessment that should put the buyer at ease. We would definitely use them again!
Bill Murphy
Bill M.
01:01 11 Nov 20
Great company with great people , especially Greg, our project manager, Robby, Tony and Casey. Greg coordinated everything and was excellent in his communication with us and explaining every step of the way. Tony and Casey did the majority of the rehab work and I can't tell you enough how impressed we were with not only the quality of their work, bit also their professionalism , kindness, punctuality, and caring. You are lucky to have great employees and great people like this working at your company. Will miss seeing them!! Thx for all your help!
David F.
David F.
08:12 10 Nov 20
I had a really good experience with everyone at CW&F. I had never had to deal with water damage in the past, or making a home insurance claim, so was...
G Money
G M.
21:11 06 Nov 20
The CWAF Bio-Hazard team were very professional and did a great job with a difficult situation. Thanks to the Team for their handling of this project including very solid communication. I would use them again if needed.
Tim Park
Tim P.
15:37 06 Nov 20
No one wants flooding in their home, but Chicago Water and Fire Restoration made it palatable. I was recommended their services by my plumber and boy am I glad he did. Not only did my basement look like nothing happened afterwards, but I don't have to worry about any damage lingering either. Everything about them was professional. Special shoutout to JJ Carpentry for the reconstruction work that they did as well. And at the end, they did all the work with my insurance to make sure that I was taken care of as well. I would recommend them to anyone who needs home damage repair.
jeremy kniola
jeremy K.
21:09 03 Nov 20
Zac Matz came in to inspect if there was any water damage or mold removal needed where we'd had a drip in our second floor ceiling. He thoroughly explained the company's policies, tools he used to investigate the damage, and offered options on what could be done. He listened and addressed my concerns. He's a consummate professional. I plan to call him whenever I have a problem.
Mark Christianson
Mark C.
21:27 02 Nov 20
During a plumbing fix due to a long term leak it was discovered that we had black mold in the area. Our plumber recommended Chicago Water & Fire Restoration and we called. Within 90 minutes (and before the plumber had even completed the repair) we had a representative on site who tested, confirmed and worked with us to understand our options. As you can imagine this is a tough time to add additional expense but our representative worked with us and not only confirmed but had the crew come out within 2 hours to do the mold abatement and dehumidifiers/fans that were necessary. Chicago Water & Fire Restoration called the following day to check on the situation and ensure we didnt have any questions, then called the next day to schedule the final tests and removal of all equipment. This was done with social distancing, courtesy and professionalism. While I do hope we do not need such services in the future, if we do, I would feel confident that Chicago Water & Fire Restoration could handle our needs quickly and completely.
Donna B.
Donna B.
16:53 31 Oct 20
Had to use them recently after finding some mold in our baths. They came out within 24 hrs of our plumber calling them. Cem the Rep was wonderful explained...
Donna McEvoy
Donna M.
16:55 30 Oct 20
I was so pleased with the quick response. It was a very stressful situation and the gentleman that work for this company were so professional and thoughtful that it helped put my mind at ease. I will highly recommend them to anyone. Thank you so much!
17:34 29 Oct 20
Although our Condo Association has not decided on a water mitigation project, I was impressed with Chicago Water and & Fire Restoration project manager Zac Matz and his colleague Tyler in providing us an estimate. Zac was thorough in his explanations and professional as was Tyler. It is a company I would recommend for others to consider.
Jerry Tax
Jerry T.
14:55 29 Oct 20
Had a mold issue on a stairway landing in garage leading to lower level.Remediation completed with removal of drywall and carpeting. Reconstruct the removed wall installed new foam and batt insulation, installed new waterproof vinyl floor in place of carpet and compeleted a separate closet with insulation and flooring. Repaired, patched and painted some additional drywall in our garage that was in need of repair.Quality craftsmanship, completed entire project in a short time, extremely punctual, friendly and cleaned up the entire area as though they were never there.Highly recommend this first class company and the crews that did all the work.
14:16 27 Oct 20
Everyone did a great job. From the project manager Dave Kunz to the guys that preformed the mitigation clean up Brandon Dragon and Nathan Pawletki. Very reliable and professional. It took one phone call and it was taken care of quickly.
J L.
J L.
07:00 27 Oct 20
Ramon and Arnando were an amazing team! Seeing reviews, talking to my insurance agent and the folks at CWFR couldn't prepare me for the amount of hard work...
Hugh O'Dowd
Hugh O.
16:56 26 Oct 20
Zac Matz and his crew did a marvelous job. Very professional/efficient.
payman sattar
payman S.
16:18 26 Oct 20
Excellent experience. they came quickly and took care of water damage prior to mold setting in. Very pleased
Linda Bogard
Linda B.
15:45 26 Oct 20
Zac and his crew were professional, on time, and did a great job. They also were kind, as I was cleaning my family house and it was emotional for me. 5 stars. Loved their service. I also want to send a shout out to Corey and Keith. Great job you guys!
Marion Popko
Marion P.
01:16 25 Oct 20
I had the unfortunate pleasure of needing this company's amazing services. I woke up to a nightmare situation with water everywhere. Within less than an hour my bell rang. I had the absolute pleasure of dealing with Zac. From the moment he entered my home he was nothing but professional and empathetic. He was in no rush and took the time to walk me through everything that was needed. I was invited to stay with him throughout the entire inspection. He helped me to file my claim and had a crew at my door before he left. My home is back to normal and like nothing ever happened. When issues came up Zac always responded promptly and accurately ( even on a Saturday night). He is thorough to the T and Chicago Water and Fire Restoration are a Godsend. They are truly their just to help ( look up what they have been doing for all our first responders for free) and do all the heavy lifting. God bless Zac and Chicago Water and Fire Restoration!!!
Nic Tapper
Nic T.
16:29 22 Oct 20
Unfortunately we had water damage in two bathrooms due to a toilet leak. Chicago water and Fire were recommended and Zak came out that night. He walked us through the process and helped file our claim with insurance. He was great in making sure that everything was taking care and even helped escalate when we were getting delays from insurance. Mike Campos and his team that mitigated the bathrooms were efficient, tidy, and nice. The office handling that end have also been great making being out of 2 bathrooms not as painful as it could be. I highly recommend these guys!
Nur Mannan
Nur M.
13:52 07 Oct 20
I cannot thank Zac and his team and the restoration team as well. Zac is quite knowledgeable, which really helped with my experience as a new homeowner. The teams were great. It definitely took longer than they said it would but the work was great, they took their time in doing everything! I had trouble talking with insurance and explaining things because I didn’t know the exact technical terms and they helped me speak with them and relay the information. It was definitely a great experience, the job was very well done. I wish I took before and after pictures to show the job the men and the team had done.
Janice Thomas
Janice T.
02:35 01 Oct 20
My plumber recommended CWAFR after a leak from my toilet tank caused a lot of water damage. They were called late on a Friday night and came out on Saturday to access the damage. Everyone that has come into my home has worn a mask and put on shoe covers. They have been on time, very professional and efficient. All the gentleman have been so nice and very good to explain each step. Cem, the project manager and Victoria, the on the phone scheduler, are the only names I know and they could not have been any nicer. I wish I knew the names of all the crew that has been involved with the cleanup. They all need recognizing, because of their kindness and professionalism. CWAFR has even taken care of dealing with the insurance. I really don't have enough nice things to say about this company and feel very fortunate they were recommended to me. NEXT PHASE: The project manager of the actual restoration was Greg, who was very good with keeping each step of the project scheduled and running smoothly. Bobby and Luigi were the gentleman that did the floor tile, woodwork, painting and basically put the bathroom back together. They both were so polite and personable. They were really hard workers and they did a phenomenal job. I honestly do not have enough nice things to say about each crew and how smooth the whole project went. CWAFR is an awesome company and I would definitely recommend them to anyone needing restoration.
Sue Stine
Sue S.
19:02 30 Sep 20
We had used Zach previously and he and his crew were great. We had another issue come up and of course we called Zach. He came in and inspected our premises. He as always was professional and courteous throughout the whole process. He gave us multiple options to choose from and only provided the service we felt the most comfortable with. The pricing was very competitive as Zach did everything he could to help keep the costs down without any pressure. He truly cares about helping you out and doing what's best for you.I highly recommend Zach and his crew for all your mitigation needs!
Stephen Underwood
Stephen U.
15:54 30 Sep 20
My Plumber called CW&FR For me and set up the appointment. Walter Showed up and I couldn't be happier with the way he is handling things. They are taking point in dealing with my insurance and handling everything. Very pleased. Walter Deserves 5 stars. Very pleased with the whole process. Stress free for something that could have been very stressful.
Marc Lessem
Marc L.
17:14 28 Sep 20
A hot water tank leak led to water damage in my finished basement. Project Manager, Zac Matz, showed up within a few hours of my request. He exhibited an uncanny knowledge of his craft and was empathetic to our situation. Without concern for his time, he stayed to answer every question and outline the entire mitigation process. It was clear his experience, his attention to detail, his customer service focus and the pride he takes in his work is what separates CWAFR from the others. The crew he dispatched, led by Isaiah, was professional and expedient. For mitigation, I wholly recommend them but hope you never need them.
Tana Hitch
Tana H.
20:00 25 Sep 20
Chicago Water and Fire came out to help after a burst connecting pipe flooded my first floor laundry room/ bathroom and parquet hallway. Zach Matz came with great team of Keith and Andy. They cleaned up the water and placed industrial fans to dry out the area. Three days later Jisiah and Martin removed the fans and damaged insulation . Then thanks to Samantha, Jenny and project manager Felioe Marin, the reconstruction began. Ricky and Travon replaced the insulation and drywall. Then the walls were prepped and painted with two coats of the paint I chose. Manny and Eric cut the porcelain tile and laid it, created new shelves and painted them, put in new baseboards, hung the mirror and four new louvered doors and then moved tin the toilet and vanity back in and placed the backsplash.As soon as ordered flooring arrives, they will lay new floor and baseboards. All trash and debris was removed daily. They were kind enough to agree to do additional needed tasks.I cannot say enough about the repairs by Chicago Water and Fire. They included me in all decisions. They worked with my insurance company to get me the best coverage for my damage. All of the young men doing the work were responsible, respectful, hard working, personable and very talented in repairs. They came on time and worked diligently remaking my home. They took pride in their work. I hope the flooring repair goes as smoothly. I could not be more pleased. CWFR was a complete package- clean up the damage and repair to new. Tana HitchThe second part of my review is just as good if not better. Manny and Melchor came out on a Wednesday and finished everything by today, Friday! Theu prepared the concrete floor in the hall and removed all the remaining flooring. They used special glue for the cork underlay for the engineered hardwood we had chosen. They had to cut the wood to fit the curves in the hall and near the staircase. Then they had to create new baseboards around the wood edges of the floor and touched up all the needed painting. They painted the bathroom door to match the color of the bathroom baseboards. They put the same flooring into the closet. I have a beautiful new bathroom/laundry room and a stunning hallway. They cleaned up everything, left me the open materials in case something happens - tile, grout, floor boards, paint. They moved in the furniture carefully for me. I could not be more pleased and want to show off my redone disaster to everyone.
Steven Z.
Steven Z.
17:41 25 Sep 20
Chicago Water & Fire did a great job cleaning up mold in our basement after a flood. Cem Senel did an outstanding job working up an estimate, and arranging...
lisa sparks
lisa S.
13:56 25 Sep 20
Gill and his mitigation crew were great to work with. They were on time, respectful of our home, polite, professional and got the job done quickly and efficiently. Would work with CWAFR again.
Steve Sabyan
Steve S.
12:04 25 Sep 20
They were here within an hour on a Saturday morning and brought us peace of mind.
Bud Varisco
Bud V.
18:26 24 Sep 20
We had water damage and it leaked into the basement. They came in and repaired our bathroom and did an excellent job replacing basement ceiling and they took care of the rug in the basement also.The project manager was Robert LeMaire. He did an outstanding job of coordinating all of the work. All of the workers were efficient and cleaned up before they left. I am very pleased with their work and would highly recommend them.
Cara Chae
Cara C.
19:45 22 Sep 20
Zac and his crew came out on a Sunday after we learned of mold and extensive water damage in our bathroom ceiling on a Saturday. The crew explained our options and helped develop a plan for treating the area. We are happy with the work done and the individuals who came out. Sorry for the delayed review. We will call again if needed.
Mary Sweitzer
Mary S.
00:49 22 Sep 20
Our plumber made the call to Chicago Water & Fire Restoration and set up an appointment for the same day. Mike Rice arrived at the promised time. He checked out the damage, showed us what he found and gave us our options. Mike called our insurance company and filed the claim for us. He was courteous and efficient and went out of his way to explain what would be happening in the following days. I would recommend this company with no hesitation. And Mike definitely deserves a 5 star rating.
Eustacia Awotwi
Eustacia A.
20:19 20 Sep 20
We had a major flood in our crawl space over the Labor Day weekend. We called Sunday 9-6-20 and Project Manager Cem S. arrived within an hour. Apparently there was over 3 ft of water down there and he gave a reasonable quote and the process to correcting this issue. Technicians Martin, Peter, and Manny arrived less that an hour later and started the water elimination process. They were there for a few hours and had to return the following morning because it was late in the evening and there was a lot of water. They arrived Monday 9-7-20 on time the next morning and continued pumping out water. They were done @ noonish. Thursday 9-10-20 technicians Jason B., Antonio E. came to pick up equipment. And they discovered that we still had a plumbing problem somewhere because there was a significant amount of flooding in the crawl space again. Manager Scott was in the area and stopped by to help with issue. He told them to pump out remaining water again while I had to call out plumber again. Monday 9-14-20 technicians Mark and Alnardo came to get equipment and guess what? There was still water coming from somewhere. They pumped the remaining water out and had to come back the next morning. Tuesday 9-15-20 technicians Martin S and Josiah came to check things out. Third time’s the charm! No water! They scheduled to pick up equipment Thursday 9-17-20. They arrived early Thursday and added two more drying days because where area that was flooding still was a little damp. The technicians finally picked up all of the equipment Saturday 9-19-20.Overall, we were very pleased with all the technicians that were involved in our little nightmare. They all were very professional and gave encouragement and compassion when we needed it the most. They were not gonna leave until the problem was corrected. Once again, everyone did a fantastic job. You guys rock! Thank you so much!Joy
Renee J Burnes
Renee J B.
20:49 14 Sep 20
I had a great experience with Zach he was very informative of our problem and stayed with us till completion. I would highly recommend this company and request for Zach to make sure your problem will get solved!!!
Kerry May
Kerry M.
19:48 13 Sep 20
Thanks Chicago Fire and Water Restoration! Zac came and made an estimate for our water damage at 8:00am. By 2:30 Justin had everything cleaned up and in a good place. Definitely would give this company 5 stars.! They truly love there customers know how to treat them. Thanks!
Sam Rainey
Sam R.
16:49 13 Sep 20
Chicago Water and Fire was able to provide me with a cost estimate the same day that I called and they had a crew out to do the work the next day. Thanks to the project manager, Dave Kunz, for making sure everything went smoothly.
Kerry May
Kerry M.
22:49 12 Sep 20
Zac was is the associate that came out to help me. He was very informative and put my mind at ease that the process was effective. From the time he got to my house to the time they started the mold removal was only 2 hours. The price was l as than I thought it would be. Jason Bailey cam out with another worker to cut drywall and treat the mold. I wish I had the other workers name both professional and helpful. I would refer anyone to use this company very honest and helpful. They definitely put the customer first!Thanks Chicago water and fire!
Alice H.
Alice H.
17:55 08 Sep 20
The best company ever -- this is my second time in need of them in a month -- and my third time using them --They will check any area you are concerned...

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