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Chicago Water & Fire Restoration Reviews

Providing exceptional customer service is the cornerstone of our business. Read through our reviews to see how we ensure our customer’s satisfaction is guaranteed 100% of the time.

Google Rating
4.8
Based on 945 reviews
Facebook Rating
4.9
Based on 100 reviews
Yelp Rating
4.5
Based on 190 reviews
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Justin C.
Justin C.
14:33 27 Sep 22
Very responsive and professional. Great experience
Sharon P.
Sharon P.
09:15 27 Sep 22
Chicago Water & Fire technicians were efficient and thorough. They cleaned up my basement, which included moving some heavy items to access the entire floor. Great job!
Horacio “Fred” M.
Horacio “Fred” M.
00:52 27 Sep 22
Our plumbers (Rocket Plumbing) told us to use CWF after they helped us with a basement leak. Once we fixed the leak, I shot them an email and they responded right away and sent someone to our house within 90 minutes. Nathan Gomez dropped by and did a really quick but thorough assessment, and saved us a BOATLOAD of money by telling us we needed to do and what we didn’t, which products to get, and then worked with us to get the “hard part” done in preparation. Couldn’t have asked for a nicer and more knowledgeable guy to walk us thru what could have been a very painful process with another firm. He even gave us his cell if we had questions or needed help!
Rachel M.
Rachel M.
18:12 26 Sep 22
The team at CWF has been extremely responsive and has helped us navigate our first flooding incident. Charlie came out and assessed the damage, going through each step of the process and answering our questions. Within 48 hours the crew was out and was able to remove all flooring, drywall and fixtures that were damaged in one day.
Talia C.
Talia C.
10:36 26 Sep 22
We needed help recovering from a storm that spewed sewage into Northsiders' basements. To put the damage into context, this was the same storm that sent 35'...
Trish D.
Trish D.
10:51 24 Sep 22
Nate came out to my house to check possible water damage. He did an awesome job assuring me that I could do the job myself because it wasn't bad at all....
Angelica S.
Angelica S.
15:34 23 Sep 22
Charlie came to our house and he was kind, courteous, polite, and professional. Ultimately our project did not meet the minimum requirements, but he gave us a good recommendation on the little things we can do to solve the issue.Would definitely recommend!
David K.
David K.
15:09 23 Sep 22
This portion of the review is solely for sewer/water back-up damage and clean up. We had a significant amount of water back-up from drains on September 11, when Portage Park was inundated with the supercell storm that damaged...pretty much everyone.I called multiple companies Sunday morning, and most of them said they'd get back to me "in a week or so". CW&FR confirmed they could get someone out Tuesday morning, and Tyler Hlusek arrived exactly when he said he would. He documented the damage thoroughly, communicated clearly, was clean and incredibly respectful. He noted that they were inundated with calls, and he could have a team out Thursday morning between 8 AM and 10 AM.The team arrived promptly, and worked incredibly hard for nearly 10 hours, apologized profusely that they couldn't finish, and had a team come out the next day to wrap it all up. They were clean, careful, respectful, and very effective.ON Tuesday, 9/20, they came out to run moisture meters to determine if the wood framing/sills had dried sufficiently, and determined that all areas were dry except for two. They removed 90% of the fans/dehumidifiers, left 3, and promised they'd be back Thursday to pick up and clean up. Again - they were right on time, got everything taken care of, and left like they were never there.For purposes of mitigation and remediation, I can't recommend these guys enough. We're still working with insurance to start the reconstruction process, but I'll post updates as soon as we get there!Beyond grateful for Manny, Marcus, Juan, Coyote, Tyler, and the rest of the incredible guys from CWF for getting everything clean so quick, and preventing any further damage.
Joy Del B.
Joy Del B.
23:28 21 Sep 22
My call was responded and a representative was here within 2 hours. Jesse was knowledgeable and professional. He was well mannered and pleasant. We set up a work appointment for 2 days later. The crew was cautious and provided covering for my hardwood. They were diligent and respectful. They left my home clean and did not leave any debris behind. Vacuumed and sanitized the floor too.
Dharati S.
Dharati S.
22:04 20 Sep 22
They did a great job! Expedient and friendly.Would use again.
Rhance H.
Rhance H.
16:41 19 Sep 22
In April of this year we had water coming from a pipe in our basement. The damage spread under the raised floor and our insurance company was giving us little no no information. Arnaldo visited from Chicago Water & Fire Restoration and gave us the information we needed to get everything handled. Despite many dropped balls and misinformation given by our insurance company Arnaldo made it a point to stay in contact with them. Help provide us with all documents needed and regularly checked back with us to see if there was anything else he could do to help. He went above and beyond the call of duty by doing additional site visits to answer questions and concerns from our insurance company.Dealing with my insurance company was nothing short of a nightmare. Having to deal with them constantly failing to execute on their end seemed never ending. But Arnaldo's dedication to service and ensuring the customer was taken care was something I've never experienced. Without his help and professionalism nothing would have got done.If you are in need of someone who is punctual, honest, hard working, and dedicated to get the job done this is your man. Chicago Water and Fire Restoration even removed late fees they would have charged because they understood my insurers fail to execute in a timely manner.I cannot recommend their services enough or thank Arnaldo for all he has done.
Ashlie H.
Ashlie H.
16:03 19 Sep 22
We recently had a lot of water damage in our garage that was due to a leaking pipe. There was a great deal of damage and mold that needed to be removed quickly. CWAF was able to come see the damage and provide a quote in less than 24 hours after calling. The pricing was fair, they always answered the phone, and they were able to make any time work. Highly recommend Dave and his team!
Vladislav S.
Vladislav S.
00:26 18 Sep 22
The company was super-easy to work with. Everyone very responsive, reliable, straight-forward. Joe was wonderful. Extremely responsive, professional, clear in all communication, punctual. Thanks to him, we felt very confident in the company's services. The ladies in the office (Maria and Taylor?) were also very helpful and clear in all communication. Highly recommend!
Danielle K.
Danielle K.
16:12 15 Sep 22
Everyone was very helpful and friendly!
Yadira M.
Yadira M.
08:27 15 Sep 22
we had a sewer back up and Chicago Fire and Water came out immediately to assess the damage and start working on cleaning up the sewer water.Our agent was...
Timothy P.
Timothy P.
21:05 12 Sep 22
I had a great team to come to my home very professional polite. The team had great respect for my home very knowledgeable and explained everything that was going to be do cleaned up and mopped floors just a good team. Hats off to that team.
Elizabeth P.
Elizabeth P.
19:19 08 Sep 22
Colin, Brian and Francisco from Chicago Water & Fire Restoration were absolutely fantastic. Colin was our main point of contact when our mother's basement flooded. He showed endless patience with us and ensured that we understood everything and all our options. He helped turn what could have been a very stressful situation into a comfortable one. And then Brian and Francisco did an incredibly, hard and dirty job cleaning out the basement. They went above and beyond and then some. The customer service we experienced from Chicago Water & Fire Restoration should be a model for every service organization.
Mark H.
Mark H.
18:17 07 Sep 22
Amazing fast turnaround that saved many of our possessions.
Kathy S.
Kathy S.
16:24 05 Sep 22
We used CWF Restoration to clean out the family residence after the passing of the last family member. Lukas and his crew did an amazing job of cleaning out the mess. They were professional, courteous, trustworthy, and kept us informed the entire way through the process. Would highly recommend using CWF Restoration to all! Thanks again to Lukas and his entire crew! Mike and Kathy S.
Cameron P.
Cameron P.
14:17 04 Sep 22
These guys are always the most professional and do great work. Using anybody else wouldn’t be the same.
Sat B.
Sat B.
04:35 04 Sep 22
The work was done in a professional manner- on time and neat and clean. No mess was created inside the house. The crew was very nice and answered the questions I had.
T G.
T G.
14:26 01 Sep 22
We called because there had been a leak in the basement. There was water under the carpet and they were here the same day. Scott assessed the damage and...
Linda W.
Linda W.
07:26 01 Sep 22
No one likes to find a leak, least of all late on a Friday night. Luckily we were able to find an emergency plumber, who directed is to Chicago Water and...
Judi L.
Judi L.
18:29 31 Aug 22
My condo bathroom started leaking downstairs to my neighbors condo. The plumber came to assess the situation and saw mold. He recommended I call Chicago...
Beth Harvey P.
Beth Harvey P.
16:25 29 Aug 22
Colin, Brian and Francisco from Chicago Water and Fire Restoration each went above and beyond for us. They helped treat, remediate and clean a flooded basement. This could have been an incredibly stressful situation and this team was all the difference in making it feel manageable and under control. Truly the best customer service I've ever had. I wouldn't hesitate to use them again.
Lee B.
Lee B.
03:47 27 Aug 22
My first contact was with Arnaldo Hernandez, the project manager.He evaluated our damage and was very calming, and professional.The three man crew that he sent to us was outstanding!Kaylin, Jerry, and Lawrence(L.A.)Showed up on time, introduced themselves, and explained everything they were going to do to help us.These three guys worked their tales off, and were next level professional in their actions and communication.Thanks to their attitudes, and hard work they turned what was for us a stressful time into something that was tolerable.I’d recommend this company, and especially these three guys to anyone.Thanks again for a great job!!
Jonas M.
Jonas M.
14:58 26 Aug 22
I worked with Dave who was amazing. Very consultative and the team was prompt and professional.
Hector T.
Hector T.
11:54 22 Aug 22
We had an issue in our upstairs shower that caused water to leak into the space above our first floor ceiling. The plumber suggested that we call CWF...
Chris B.
Chris B.
22:59 21 Aug 22
Always a quality clean up after disaster strikes
Bryan O.
Bryan O.
00:34 17 Aug 22
This is a very well run business. Highly recommended.
Owen T.
Owen T.
18:45 15 Aug 22
Our plumber recommended CWF due to a water leak that damaged drywall, carpet and padding in our basement. They were at our house in less than 24 hours. Jesse was very thorough with his assessment and scheduling of the cleanup. He did a great job explaining the entire process at what we should expect. The cleanup crew arrived the following morning and finish their part of the work in four hours. The restoration process will begin shortly so hopefully I can update this review when everything is completed.
Nancy C.
Nancy C.
23:33 11 Aug 22
Charlie was great in helping us get quick service after our basement flooded. He really listen to our needs and worked within our budget. The cleanup was quick and easy. Very happy with the services.
A R.
A R.
16:46 11 Aug 22
These guys are pros! They did a great job after I had water damage at my house!
Nicole P.
Nicole P.
12:03 09 Aug 22
My basement flooded during a flash rain here in Bolingbrook, Illinois. I remembered that I had used Chicago Water & Fire Restoration in the winter when my...
Kim C.
Kim C.
09:05 08 Aug 22
We had Water leaking from our upstairs down to our kitchen through our kitchen light. CWAFR came out and determined the amount of water that may have...
Carol P.
Carol P.
16:17 07 Aug 22
I had a flooded basement and much water damage. I called CW&F and spoke with Brandon, who immediately set up an appointment for me. Ryan M. was extremely helpful and knowledgeable when he came out to survey the damage, give a cost estimation, make suggestions, and set up immediate work dates. The crew of Brian K. and Steve M. were on time and worked very hard cleaning everything and removing damaged objects. They were very friendly, reliable, and hard-working. I am very pleased with all of the employees and with the work they did in helping me restart after the water damage. I highly recommend Chicago Water & Fire Restoration.
Joseph J.
Joseph J.
18:42 06 Aug 22
Great response rate on calls. They work with your insurance so you don't have to.
Joseph H.
Joseph H.
07:19 06 Aug 22
After our basement flooded and the plumber fixed the problem we called Chicago Water and Fire and they responded quickly. A professional representative...
Hector H.
Hector H.
18:25 05 Aug 22
They were very professional from the start, when estimater showed up late "Sunday" I felt the professionalism and when he scheduled the cleanup crew they were on time, did there job well.
Wes S.
Wes S.
02:23 05 Aug 22
They came on time. Explained everything before they did anything. Answered all my questions. Supper professional. Definitely recommend and hire them again if I need more work done.
Jerry T.
Jerry T.
22:47 04 Aug 22
Had a waterline break in the house.Within an hour Ryan Majewski Project Manager showed up to evaluate the situation.He determined the level of remediation required to solve the problem.The two remediation technicians showed up with 2 hours and began the process. All completed within several hours. Drying equipment installed and reamined for several days to complete the process.Remediation completed with removal of drywall, ceiling tiles and carpeting.Quality craftsmanship, completed entire project in a short time, extremely punctual, friendly and cleaned up the entire area as though they were never there.Highly recommend this first class company and the crews that did all the work.Ryan continues to follow up and assist with the reconstruction phase.Their efforts are greatly appreciated.Jerry TaxInverness, IL
Deepak M.
Deepak M.
14:46 04 Aug 22
Extremely professional and great bunch of people to work with.Courteous and fair in pricing.
Jenny
Jenny
15:33 03 Aug 22
Tim, the lead person I talked to, was very helpful with all the detailed information he gave to clean-up a flooded commercial building. All the price quotes were accurate as well as the timing.The team did a great job getting there fast and removing and disinfecting everything.I will definitely use this company again, even for smaller jobs.
Colleen E.
Colleen E.
20:30 28 Jul 22
Everyone was Absolutely Wonderful! The boss, project manager, installers, to the customer service agents… The entire experience with this company from start to finish was Great! I HIGHLY RECOMMEND them!!!
Benjamin V.
Benjamin V.
20:06 28 Jul 22
We had an injector pump fail, Mike showed up within a short time period, while the emergency plumber was still working. He got us sorted out quickly, and the remediation crew arrived the next morning and did a great job removing carpet, drywall etc. Very efficient and professional, highly recommended!
Kory D.
Kory D.
14:34 28 Jul 22
Great company to work with
Great Service very nice team. Zac is the greatest!! GOD bless this company for the work they do for the community and the bereaved!
Eduardo B.
Eduardo B.
21:23 25 Jul 22
The toilet supply line in our kid’s bathroom in the middle of the night, who knows how long the water was spraying. At 3am our daughter woke us up because she heard water spraying! Turned off the water valve for our toilet and then heard water dripping downstairs! Our laundry room ceiling was bowed and almost busting with water. We called Chicago Water & Fire Restoration and they responded immediately, they had a technician Mike Partipilo out within a few hours and he was great!!! He was thorough, polite, very professional and explained everything. After a stressful night and morning, Mike assured that everything will be fine and taken care of. We’re scheduled to have technicians come to start the drying process this coming Wednesday and then restoring everything after that. I fully recommend Mike Partipilo and Chicago Water & Fire Restoration to anyone!
MaryAnn F.
MaryAnn F.
20:28 25 Jul 22
Great team. Professional and thorough!
Adam L.
Adam L.
09:56 25 Jul 22
Highly recommend using CWFR. Our pipe burst and ruined our drywall. They came out the next day and handled everything with the insurance. They kept in...
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