Chicago Water & Fire Restoration Reviews
Providing exceptional customer service is the cornerstone of our business. Read through our reviews to see how we ensure our customer’s satisfaction is guaranteed 100% of the time.
Terri F.
1685366140
A burst overhead water pipe caused the living room ceiling to collapse. Glad my great plumber Bill Del Fiacco recommended CWF. So far, very good! I am...
Randy Z.
1685105824
Our water main line inside the finished basement of our house fractured and our basement instantly filled with two inches of water before we were aware of...
Susan K.
1684537500
Our bathroom pipe burst and water was pouring from our ceiling. I called our plumbing company and the plumber couldn't access the pipe. Our insurance...
Chris D.
1683526393
Very quick and professional response.
Joan B.
1683318684
Nate came out promptly to assess a strong mold odor. He thoroughly examined the entire area and isolated the source of the smell. It did not require a quote...
Kristy S.
1683030689
I called several mold specialist and left messages. CWFR was the first place to ANSWER THEIR PHONE. Many places took days to call me back, CWFR answered...
Elon S.
1682847059
Excellent communication and friendly, timely service.
Luiis M.
1682059973
A pipe broke in my dining room. The case manager was there in less than two hours. Next day all remediation equipment was installed. Excellent service.
John C.
1681378422
Tony, the estimator, came within a couple hours of our calling CWF, was polite and detailed in his estimate. The remediation team was polite, professional,...
Jennifer D.
1680854096
I had Casey M and Alex out to repair water damage in my kitchen and basement. They were punctual, respectful and did great work. I recommend them and...
Maricay W.
1680810956
Ryan was amazing, went above and beyond to help us out, plus he was incredibly knowledgeable and professional. The team was so great, too! Highly recommend!
James P.
1679907846
A sink in the basement flooded. CWF responded quickly to assess the damage and begin the mitigation (an industry term for damage removal basically) process....
Stephanie C.
1679718673
We had pipe issues that caused a backup in our drains that left our basement utility room and finished basement flooded. We called CWF and they were...
Jennifer B.
1679654227
We had an unfortunate surprise black mold issue around one of our windows due to leakage/moisture coming through and immediately called CWF Restoration to...
Daniel L.
1679561891
Our basement had a sump pump back up that caused water damage to a closet and a storage room. The Patrick Murphy Plumbing Company came out the night of the...
Jen D.
1679493831
Due to an error in installation of a garbage disposal, I had minor water damage in my home. Nate and Frank and their team worked with the plumbing company...
Sandi K.
1679395785
Ryan and Avery were very efficient at assessing the damage in hour house due to a flood. They explained the process very clearly and what to expect.
Jonah L.
1679390971
My sink sprung a mysterious leak, and after a plumber couldn't identify the issue, he directed me to these guys. They came in, gave me a free estimate of...
David A.
1679312059
During plumbing repair in our home, we found mold. We wanted it professionally removed to mitigate future issues. After collecting 3 bids, we thought...
Nina M.
1678885259
We had our swear backed up and when the plumber opened ita lot of things came in the basement. He recommended calling CWF and to my biggest surprise they...
Jennifer R.
1678870403
The team came out and did a wonderful job moving things from my home. They showed up on time, communicated well and took care of my belongings. The entire...
Shumeka R.
1678475379
Chiicago Water & Fire Restoration Ryan M Project Manager professional expertise and knowledge was well appreciated today. I was very pleased with the fast...
Cathy H.
1677250027
Our sewer backed up the other night after a day of rain. Our plumber came out to unclog it and strongly recommended that we call you. Charlie was sent out...
Joshua C.
1677095066
We had a minor flood / water backed up through the drains after a recent heavy rain. CWF was referred to us and after a quick phone call they dispatched...
Cheryl M.
1677072493
This company turned a horrible tragedy into a pleasant, professional business experience. Tragedy resulted in blood pooled or spattered everywhere in our...
Steve M.
1676977375
Our kitchen flooded and Chicago Water and Fire Restoration was outstanding. Aaron did the evaluation and Juan led the water mitigation. They were...
Joanne F.
1676546194
Our roof drain leaked and we had water flowing through the walls and ceilings of several rooms. CWF sent a project manager promptly. I also had a project...
Dave K.
1676185994
Hot water heater burst. The team was at my house within a few hours remediating the issue. They were professional and knowledgeable. Would definitely use...
Carrie K.
1676039531
My dads basement flooded and we called Chicago Fire and Water to help. They are amazing!! They came out the same day and got to work right away. They sent...
Corey C.
1676020011
We had a pipe in our crawlspace that was leaking pretty bad. Our plumber referred us to CFW after the repairs were made. They immediately dispatched out...
Kevin M.
1675856257
We had a flooded activity room in the basement. We called CWF and they were out doing an assessment of the damage right away and provided an estimate of...
Michael M.
1675838456
We had prompt service, plumbing and insurance education from the team who took care of the damage. The initial consultant explained what insurance likely...
Brad K.
1675758924
The two work crews that came out here,...three days apart,...did a masterful job in cleaning up the mess in the crawlspace. The sewer line going from the...
Elizabeth Q.
1675541848
Thanks to Chicago Water & Fire for your help in cleaning up a mess from frozen pipes in my basement. I had water everywhere and they came to the rescue....
Dawn D.
1675493477
I had a nasty overflow from my toilet that soiled several areas of my basement including some walls. I was overwhelmed, trying to figure out how to clean it...
Joshua S.
1675405308
CWFR was extremely responsive to our situation and had an excellent cleaning crew out on the same day. We would definitely recommend their services.
Mark M.
1675152409
I had a sewage leak in a crawl space. . . not something most people want to have happen. I called CWFR and Nate Gomez was out the next day to provide a...
Sandra L.
1674812923
This company was highly recommended by a friend who uses them often for his business (plumber).We had some basement flooding from the extreme cold weather...
Jake G.
1674579957
our bathroom fan shad a waterfall coming out of it and charlie came in and told us we were all good. great business for honest caring people!
Lauren R.
1674299850
Kevin Loesch came to our house after our basement flooded and he was kind, efficient and a huge advocate! would use these services again! def recommend him!
Bill M.
1674201063
Our basement flooded and we needed mitigation to remove the damage and smell. CWF was a pleasure to work with during the stress of this situation. They were...
Beth B.
1674048341
We had a plumbing/sewer problem that destroyed our first floor bathroom. CWF came in to do the mitigation and will be coming back for the restoration....
Caitlin P.
1673439615
Dominick has been very helpful in keeping us up to date. He lets us know that even though they are backed up, they are doing their best to keep us informed...
Greg M.
1672130537
My pipes froze and I experienced flood damage on 2 floors of my home at 3am. CWFR was out that same morning at 11am and it was Christmas Eve! Their team...
Mike B.
1671769853
Our finished basement flooded, and the mitigation team has been wonderful! Every single person we've dealt with has been professional and knowledgeable....
Becky F.
1671691228
Timely service and the mitigation team was efficient and polite. We just finished mitigation so looking forward to restoration.
Holly D.
1671020510
Our ejector pump went out and flooded part of our basement. I called Chicago Water and Fire Restoration and the person I spoke to on the phone couldn't...
John L.
1670908677
Incredibly fast & responsive! Professional with excellent quality service!
Melissa R.
1670828831
My basement flooded and Nathan Gomez and David came out right away to access the damage. Nathan was beyond excellent!! He was unbelievably nice, personable,...
Teresa F.
1670750557
Knowledgeable staff responded promptly and had repaired the water damage caused by a leaky water heater.
