Chicago Water & Fire Restoration Reviews
Providing exceptional customer service is the cornerstone of our business. Read through our reviews to see how we ensure our customer’s satisfaction is guaranteed 100% of the time.
Very responsive, quick to arrive onsite, professional, and worked around our schedule. Very helpful with our first house! Nathan Gomez is super nice and professional! definitely recommend this place!!!! We are so happy about our experience with CWFR! They were very prompt in coming over to do an assessment after an emergency plumbing situation in our basement, and Mike was kind and helpful in explaining what he would recommend. Sam was wonderful support in managing the process for us, particularly as we are the home owners and they were interacting with us and our tenants. I would highly recommend them to anyone! This is a review of Chicago Water & Fire's onboarding process and initial site review - no work has been performed yet. Dave and his team were so kind, courtesy (they asked our preference for masking wearing indoors), and thorough in their description of the mitigation and restoration processes. Their investigation of our water damage was efficient (took about 15 minutes) and detailed, and was impressed at how quickly they could mobilize a crew to start work. Dave came out quickly to look at a water spot on our kitchen ceiling after Excel Plumbing (who recommended CWAFR) addressed the leaky shower above the... Dave promptly and professionally inspected the damage we had as a result of a faulty water heater. I say with 100% confidence that I went with the company who will do the best work. I was very impressed with how quickly they sent Joe to provide an estimate and then the team came out the same day to do the cleanup. All the staff who came were polite and professional
14:29 11 Jun 21
It’s difficult enough to have a issue such as plumbing and water damage. Chicago Water and Fire Demolition and Restoration made this nightmare bearable. Brian and Mark did the demolition. Not only were they were.knowledgeable, they were professional, neat, and in every sense perfect gentlemen! They were equally reassuring and helped calm me. I was truly blessed having them, as well as Arnaldo Hernandez, the case manager. He was was extremely helpful and caring, and equally a true gentleman. His words of assurance were greatly appreciated beyond belief. In addition, Samantha Drake went above and beyond assisting me. When upset by my homeowner’s insurance agent, she took care of supplying data. I highly recommend this company. They deserve a five star rating! (I’d like to give them 10 stars). She handled things for me, assuring me that the company followed protocol. I don’t know what I would have done without them.They worked with my homeowners’ insurance, making sure that technological data was submitted.Once again, I want to emphasize that they were wonderful to work with and helped turn a nightmare into a a workable experience.We are now moving into the restoration process. I feel confident that this, too, will be handled expertaly and without any issue, I’m looking forward in having my home put back to its original status. Thank y Ryan M and his team worked hard to get my basement cleaned up. Knowledgeable and professional !
20:22 09 Jun 21
Arnaldo Hernandez, the Project Manager, and his staff Jason, team leader, Allen, Project Manager trainee and Christian, have done a fantastic job after my home had considerable water damage. They were here promptly and worked until completion of getting all water damaged areas drying and ready for the next phase of the project. Professional crews at each point from initial treatment to final clean up of remediation. Amazing to work with their project manager during this challenging time and having the confidence that this team cares about your place and getting it back to normal as soon as possible!
15:43 05 Jun 21
Let’s face it, no one wants to spend money on mold removal or any remediation service; at the end of the day, we just paid to make a hole in our kitchen wall (note, unless you specifically pay to have the insulation/drywall replaced, this service is just removal/cleaning). We selected Chicago Water and Fire Restoration to remove molded material near our kitchen sink that was discovered when we began tear-out to replace our kitchen countertop. After contacting other companies who did not get back to us, we contacted Chicago Water and Fire Restoration and within 2 hours Nathan G. was at our home inspecting the problem and giving us an estimate. Less than two hours after accepting the proposal, Nathan’s team was taking out the molded drywall and disinfecting the area. Work was completed quickly and the open area was tightly covered with plastic and tape to prevent water getting in until repairs could be made to the wall. I initially had some concerns about moisture under the plastic and reached out to the company. They responded and asked me to reach out the next day if there was still a concern. We decided to open the plastic up overnight and run a fan all night to dry out the area. In the morning things seemed to be dry - not sure what they would have done had we not done this extra step ourselves. We did kind of feel like for the price we paid a fan or dehumidifier should have been included, but since we didn’t get estimates from other similar companies, we don’t really know how the price compares. Professional and hard working crew. Completed the job in a timely manner and provided outstanding service. Would definitely recommend! Amazing responsiveness and professionalism! Joe C. came out quickly to assess the damage and provide remediation recommendations. Then the clean up crew was out here within a couple hours to perform the remediation. Highly recommend CWAFR I had a sewer line collapse which led to 3 feet of water in my crawlspace. I needed sewage and water damage clean up quickly. Dave from Chicago Water and Fire Restoration came out to inspect the problem. He walked me through the cleanup that was needed and provided detail on the process. It was helpful to understand what would be done in my home, who would be involved, and a point of contact while work was in progress. All of the workers were respectful of my home and the work was completed based on my schedule. Dave was very responsive and ensured the project was completed in a timely manner. I would highly recommend Chicago Water & Fire. I highly recommend CWF. Richie and his team of Victor and Corey did a fantastic job of replacing the flooring in my laundry room space after my hot water heater broke. I can't say enough about Richie's diligence and professionalism in his scheduling of the project and subsequent follow-up upon completion. He returned to my condo the day after Corey and Victor replaced the flooring. He hooked up my washer and dryer again and reinstalled the door to the room. He texted and emailed me to keep me updated on all aspects of the job and made it easy for me to submit payment by walking me through the electronic payment portal. CWF is lucky to have employees that exhibit the courtesy and efficiency that Richie, Victor and Corey do. Chicago Water & Fire Restoration was extremely responsive and helpful after water damage in our basement. I called them and they were able to come over within 90 minutes of the damage happening. Nathan was super patient and helpful in explaining the process, helping move affected furniture out of the area and walking us through next steps. Thank you for making a terrible situation somewhat manageable! Great job in their initial response to our water problem and eventual clean up/rehab. Project Manager Rob was professional, competent and followed up... After the mitigation and clean up was complete, Travis came out to get the reconstruction plan in place. He was super professional, friendly, and organized. It’s never easy to live in your hone thru construction but Travis made it as seamless as possible and was very responsive communicating each step. All the workers who came thru our home were respectful of our things and clean. We decided to get some additional work done and Travis drew up a plan for it and we couldn’t be happier with the finished product. My mom's basement flooded when her sump pump switch stopped working while she was in the hospital and no one checking her basement for several weeks. There was 6 inches of water over the entire full basement. The guys that came out were beyond amazing. They were polite, knowledgeable and very hard working. Our first group had Dennis as the crew lead and the second group had Mark as crew lead. I was completely satisfied and would definitely recommend them to anyone that needs these services! Thank you, Thank you, Thank you to Chicago Water & Fire for hiring and training such a great crew. After a plumbing emergency I was referred to Chicago Water & Fire Restoration for mold inspection, clean up, and ceiling repair. Dave K., the project manager who came out for inspection was awesome. He communicated clearly and concisely to me everything that was going to happen and made sure I understood before making my appointment for mold removal. The day of removal, though I had booked an appointment slot of 8-10 am, the crew arrived at 10:45. This did interfere with my working since I set the appointment at a specific time for a reason. However, the agents I spoke with over the phone were apologetic and kept me informed of how close the crew was to my destination. The mold removal went well. Jennifer not only called, but emailed me to follow-up and let me know how far out the contractors were in appointments for restoration of the ceiling. Overall, I am pleased with the service thus far, pricing, and time spent, each step has been about 45 minutes to an hour. I am hopeful the ceiling repair will be equally as long and they will have resolved my problem within a month. Would definitely recommend them based on timeliness alone! - A. Grady-Gant Very quick response time and clear communication. Great experience. Who wants to clean up a sewer back up. Thank goodness this company exists. Project manager was out in an hour, guys followed shortly thereafter. Made the process so easy. I used CWAFR in March after a dishwasher leak caused damage to my kitchen floor. They were wonderful - super responsive, always on time, followed covid precautions. I'd highly recommend them to anyone needing water remediation services. I had an emergency sewage remediation and we received prompt, excellent service. Joe came out within an hour of my call to provide an estimate and Jason & Joe were there a couple hours later to complete the cleanup. They were awesome and did a great job. Would highly recommend. Travis and his crew were awesome! Very thorough and polite. Once the estimate and claim were made they were quick and did an exceptional job restoring my basement. Highly recommend this team and company. So far so good. The smell that was coming from my basement, I no longer smell. Following my father’s plumbing emergency, CW&F Restoration came quickly, assessed the damage and provided several options for clean up and restoration. Very professional, excellent customer service. Team went above and beyond to complete the job. Very pleased and would recommend. We've used Chicago Water & Fire Restoration a couple times and each time it was an amazing experience. Nathan and his team were so professional and completely explained the process they were going to do to fix our issue. Their repair team was quick, efficient, clean and totally professional. If you need any type of Water or Fire restoration work done, no doubt you should call Chicago Fire and Restoration - highly recommend. We had gone through a misunderstanding about the bill. But the management took charge and re-escalated the issue. I am recalling my initial negative review to be fair to the business.The tech team were professional and had good communication.I was not happy with the communication from the office staff.The manager though did handle well the de-escalation of the matter which I appreciate.The pricing in my opinion is quite high, but the response is quick. We had gone through a misunderstanding about the bill. But the management took charge and re-escalated the issue. I am recalling my initial negative review... I noticed mold in my walk-in closet and in a corner of my bedroom. I did some research into mold and I called CWFR. I met with Dave the following day. He was extremely professional and put my mind at ease immediately. He described to me his recommendation to remove one wall in the closet. He described in detail the process for this removal of the wall and to clean and spray the area to prevent the return of mold. He also advised that there was a lifetime guarantee that the mold would not return. Ryan and Max came to my house on time the next day with some very impressive equipment. There was snow on the ground and they wiped the wheels of the equipment and completed the job leaving the area and my carpeted stairway in pristine condition. The air quality of the closet and bedroom was clean and safe due to their equipment. I would recommend this company based on my firsthand knowledge of the quality of their work and the quality of their employees. Dave came out and gave us a quote in the morning and by 2pm they had a crew there taking care of our problem. I cant say enough how impressed I was by Chicago Water and Fire Restoration. Professional, very polite, put in - take out of their equipment fast and efficient. I would highly recommend them.
20:31 11 Apr 21
Just want to say how amazing our experience was with Chicago water and fire restoration. First of all, they are very attentive over the phone. They answer at all hours and are never late when appointments are scheduled. When we first had tons of water damage and mold, Dave our project manager came out right away, assessed everything and told us not to worry they will take care of the issue. Not only did he make us feel better about the situation, but he made us aware that everything will be covered. He was honest, He told us exactly what was going to be done, explained the process. We are almost done with the process and everything has gone as smooth as Dave said it would. We would give Dave and his company way more then 5 stars if we were allowed to!Thank you for the great work!!! We are pleased with the work that has been done so far. We are still waiting for insulation and vapor barrier to be installed and the project finished. Every one we have worked with has been professional and pleasant. They have completed the job and they were great!! I really recommend this company. They are polite and responsive. on time did a great job. listened to me
22:02 30 Mar 21
Nathan Gomez came out and inspected our basement, because we had sewage coming up from the floor drain. We had cleaned the floor but was worried about wood that could be effected. Nathan was very up front and honest to say we did not really need his services and gave us advice on how to clean it up a little better. He was a true professional and very knowledgable. Ryan was great. Quick to get the work done. They were professional and helpful. Very impressed with the service! Nathan gomezcame exactly in the time frame we were told, did a quick and efficient inspection, was very pleasant, and left good follow up instructions. He even shared stickers with my one year old son :) would recommend a+++! Thank you Nathan Dave was great and was able to come out same-day to help us with water damage in our living room. The firm was responsive, professional, and timely.
03:30 20 Mar 21
*Update 3/19/2021After starting the repairs (we had water damage due to ice dams forming in the roof this winter) the workers discovered a material in the ceiling that is likely Asbestos (thanks 1950’s)! Of course they could only speculate as to what it was until the test is done but rather than close up shop and run for the hills until the results came back, Antonio worked tirelessly until well past 10 to make sure that he cleaned up every surface, got everything out and sealed the area off to protect us from possible exposure. We had no idea there could possibly be asbestos in our ceilings so obviously the guys weren’t prepared to have to deal with something like this. Probably a little scary to be honest, but Antonio geared up (full Hazmat style) and rocked it out with a smile on his face the whole time, at least I’m pretty sure he did, he was wearing a mask. Thank you Antonio, you went above and beyond and Chicago Fire And Water is lucky to have an employee like you in front of their customers on a day to day basis!This company has been great to work with so far, we called and within 2 hours we had Dave show up at our house to put together an estimate. He was incredibly courteous, took time to explain everything they would be doing and left us with a sense that we were definitely in good hands. Can’t wait to see how everything comes together, but based on what we’ve experienced, I know we made the right decision to call Chicago Fire and Water Restoration!
22:59 19 Mar 21
I cannot recommend Chicago Water & Fire Restoration enough! I had the pleasure of working with their project manager, Dave. He was prompt, professional, clear and reassuring. He even took extra time to help me walk through what my claims process and beyond would look like. Not to mention, Dave was able to set up the next step for his crew to come out and repair water damage right on the spot! Overall, Dave went above and beyond. This company is extremely helpful, thorough, and professional. If I could give a 6th star, I would! I was somewhat apprehensive about using a team that promised to interact directly with my insurance company. How does that work exactly? What if there are other expenses beyond the remediation team’s work that the insurance com should address? But, when Luke and Issac made an appearance to do the remediation work they did remarkable work, but also dispelled my apprehensions. They had matters well in control and offered some guidance, so much so that I made a mental note to tell their company later in writing of their excellence. The project manager Nate was also also very forthcoming, and a wonderful leader from start to finish. Awesome service! Nathan and his team really looked after us. Needed to get rid of wet carpet damaged by a sump pump and they exceeded my expectations. Kudos to the team that removed the carpet also. Worked diligently to complete the job; two days early. Highly recommend. Great experience, great people, on time, polite, courteous, professional.Would definitely recommend this company. The team did an excellent job in drying out our basement and removing wet carpet. The workers were professional an left everything clean. They removed wet carpeting and padding. The only thing I did not like is they left the damp carpet tack strips down.