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Chicago Water & Fire Restoration Reviews

Providing exceptional customer service is the cornerstone of our business. Read through our reviews to see how we ensure our customer’s satisfaction is guaranteed 100% of the time.

Sandra L.
Sandra L.
09:48 27 Jan 23
This company was highly recommended by a friend who uses them often for his business (plumber).We had some basement flooding from the extreme cold weather...
Jake G.
Jake G.
17:05 24 Jan 23
our bathroom fan shad a waterfall coming out of it and charlie came in and told us we were all good. great business for honest caring people!
Lauren R.
Lauren R.
11:17 21 Jan 23
Kevin Loesch came to our house after our basement flooded and he was kind, efficient and a huge advocate! would use these services again! def recommend him!
Bill M.
Bill M.
07:51 20 Jan 23
Our basement flooded and we needed mitigation to remove the damage and smell. CWF was a pleasure to work with during the stress of this situation. They were...
Caitlin P.
Caitlin P.
12:20 11 Jan 23
Dominick has been very helpful in keeping us up to date. He lets us know that even though they are backed up, they are doing their best to keep us informed...
Greg M.
Greg M.
08:42 27 Dec 22
My pipes froze and I experienced flood damage on 2 floors of my home at 3am. CWFR was out that same morning at 11am and it was Christmas Eve! Their team...
Mike B.
Mike B.
04:30 23 Dec 22
Our finished basement flooded, and the mitigation team has been wonderful! Every single person we've dealt with has been professional and knowledgeable....
Becky F.
Becky F.
06:40 22 Dec 22
Timely service and the mitigation team was efficient and polite. We just finished mitigation so looking forward to restoration.
Holly D.
Holly D.
12:21 14 Dec 22
Our ejector pump went out and flooded part of our basement. I called Chicago Water and Fire Restoration and the person I spoke to on the phone couldn't...
John L.
John L.
05:17 13 Dec 22
Incredibly fast & responsive! Professional with excellent quality service!
Melissa R.
Melissa R.
07:07 12 Dec 22
My basement flooded and Nathan Gomez and David came out right away to access the damage. Nathan was beyond excellent!! He was unbelievably nice, personable,...
Teresa F.
Teresa F.
09:22 11 Dec 22
Knowledgeable staff responded promptly and had repaired the water damage caused by a leaky water heater.
Naper Courtyards A.
Naper Courtyards A.
07:42 10 Dec 22
I found mold on a closet ceiling and CWF was very quick to respond. Colin came out to my house same day, and assessed the situation. He gave a quote on...
Jeff R.
Jeff R.
15:18 05 Dec 22
Quick and thorough. Arron was very patient explaining the process which was quite helpful. We had never dealt with this sort of situation and it was...
Camille K.
Camille K.
14:34 05 Dec 22
I called for a quote about a leak/mold in our crawl space and they sent someone over un just about an hour. They we're able to fix the issue the next...
Eric F.
Eric F.
07:14 04 Dec 22
Chicago Water & Water Restoration has been incredible so far. They were able to act so quick after we had a recent water leak issue and were so thorough in...
Cheryl D.
Cheryl D.
05:17 01 Dec 22
The floor drain in my laundry room backed up and overflowed with pipe sewage and affected my whole laundry room, leaked out into the hallway and across into...
Kelly B.
Kelly B.
13:21 29 Nov 22
After discovering sewage (resulting from a soft clog) in our basement on a Friday morning, our plumber recommended we contact Chicago Water & Fire...
Bill B.
Bill B.
10:54 18 Nov 22
Corey & the team at CW&FR did a great job removing the damaged materials & managing the reconstruction. They were very responsive & got the job done...
Rich T.
Rich T.
07:59 18 Nov 22
Eli and Angel finished the cleanup from the water damage to my home They were thorough, quick and careful with everything Great job , we really appreciate...
Caroline R.
Caroline R.
21:53 16 Nov 22
After a service line break leading to our septic, we had a lingering smell in our home, the septic company recognized this as an issue and called Chicago Water & Fire. Ryan Majewski arrived at my home and immediately assessed the situation and got to work helping me call my insurance company to file a claim. He talked me through next steps, and confirmed that a crew would arrive the next morning to begin the work. We had significant damage to a few rooms in our basement but the crew worked quickly to begin fixing the problem. Louis and his team were kind, respectful and helpful. I cannot thank Ryan, Louis and team enough for all of there help. During an extremely stressful time, they assured me it would all get fixed and showed kindness through it all. Thank you!
Rich T.
Rich T.
10:01 14 Nov 22
Chicago Water & Fire came to my home the same day I contacted them ( on a Sunday holiday weekend ! ) They estimated the water damage and did a big portion...
Alex S.
Alex S.
09:03 08 Nov 22
CWF was honest and amazing. Highly recommend to anyone who has any mold or water damage issues.
Shannon G.
Shannon G.
19:36 18 Oct 22
After getting water in our basement we wanted to be sure to address it as soon as possible. CWF was thorough, timely, and extremely professional. They...
Jessica S.
Jessica S.
16:22 18 Oct 22
Chicago water and fire restoration worked super fast and efficient for the water damage in my townhouse. They were super professional and did a great job!
Talia C.
Talia C.
10:36 26 Sep 22
We needed help recovering from a storm that spewed sewage into Northsiders' basements. To put the damage into context, this was the same storm that sent 35'...
Trish D.
Trish D.
10:51 24 Sep 22
Nate came out to my house to check possible water damage. He did an awesome job assuring me that I could do the job myself because it wasn't bad at all....
Yadira M.
Yadira M.
08:27 15 Sep 22
we had a sewer back up and Chicago Fire and Water came out immediately to assess the damage and start working on cleaning up the sewer water.Our agent was...
T G.
T G.
14:26 01 Sep 22
We called because there had been a leak in the basement. There was water under the carpet and they were here the same day. Scott assessed the damage and...
Linda W.
Linda W.
07:26 01 Sep 22
No one likes to find a leak, least of all late on a Friday night. Luckily we were able to find an emergency plumber, who directed is to Chicago Water and...
Judi L.
Judi L.
18:29 31 Aug 22
My condo bathroom started leaking downstairs to my neighbors condo. The plumber came to assess the situation and saw mold. He recommended I call Chicago...
Beth Harvey P.
Beth Harvey P.
16:25 29 Aug 22
Colin, Brian and Francisco from Chicago Water and Fire Restoration each went above and beyond for us. They helped treat, remediate and clean a flooded basement. This could have been an incredibly stressful situation and this team was all the difference in making it feel manageable and under control. Truly the best customer service I've ever had. I wouldn't hesitate to use them again.
Hector T.
Hector T.
11:54 22 Aug 22
We had an issue in our upstairs shower that caused water to leak into the space above our first floor ceiling. The plumber suggested that we call CWF...
Nicole P.
Nicole P.
12:03 09 Aug 22
My basement flooded during a flash rain here in Bolingbrook, Illinois. I remembered that I had used Chicago Water & Fire Restoration in the winter when my...
Kim C.
Kim C.
09:05 08 Aug 22
We had Water leaking from our upstairs down to our kitchen through our kitchen light. CWAFR came out and determined the amount of water that may have...
Joseph H.
Joseph H.
07:19 06 Aug 22
After our basement flooded and the plumber fixed the problem we called Chicago Water and Fire and they responded quickly. A professional representative...
Adam L.
Adam L.
09:56 25 Jul 22
Highly recommend using CWFR. Our pipe burst and ruined our drywall. They came out the next day and handled everything with the insurance. They kept in...
Luiis M.
Luiis M.
16:02 19 May 22
A pipe broke in my townhouse and flooded the living room and dining room. The same day after the Plummer fixed the broken pipe, CHWFR showed up and did an...
Ethan A.
Ethan A.
13:47 25 Apr 22
Jennifer Kuceba helped me to get CWF out on Saturday and they showed up within 2 hours. Brian Knight came out and took a look at the room I had with mold....
Celia R.
Celia R.
12:29 05 Apr 22
Very responsive; the first time I've ever had workmen show up before the anticipated arrival window (which was absolutely welcome!). Nathan and the team...
Celeste A.
Celeste A.
18:25 04 Apr 22
After an outdoor faucet froze over and burst, our plumber (Rocket Plumbing) recommended CWAF for the whole issue. This was our first time dealing with...
Katie O.
Katie O.
09:25 31 Mar 22
Had a great experience with CWAFR - my project manager, Dave, was very responsive, thorough, and helpful when conducting the assessment and getting...
Doug A.
Doug A.
10:45 29 Mar 22
We called CWFR to do an assessment for us on a possible leak in our kitchen. They came out promptly and were friendly and very informative. Luckily we...
Patti L.
Patti L.
11:59 23 Mar 22
Our basement flooded and the plumber that came out recommended Chicago Water & Fire. Arron came out within an hour and inspected and provided a quote...
L. J.
L. J.
15:12 16 Mar 22
I would like to take a moment to thank our project manager from CWF, Arnoldo Hernandez, who handled our fire claim restoration. He was very courteous,...
Bill B.
Bill B.
13:22 16 Mar 22
Had a problem with a upstairs toilet wax ring leaking CW&F came out and addressed the situation still working with the insurance company but Agent Shawn...
Sean S.
Sean S.
16:10 18 Feb 22
We called Chicago water on a Friday. They were put within hours. Dave and Gus could not have been more helpful. They were responsive and reassured us our...
Mary P.
Mary P.
08:55 08 Feb 22
Our basement area including three rooms flooded the week after Christmas 2022. The inspector and the mitigation crew came out immediately when I called my...
Brian B.
Brian B.
12:33 06 Feb 22
Note: We used Chicago Water & Fire Restoration for an assessment. We did not end up using them for the actual remediation process because their assessment...
Sherron L.
Sherron L.
07:35 04 Feb 22
The zone valve was leaking and the shut off valve was broken there was so much water damage and they were amazing it's not finished yet but they are a...
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