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Chicago Water & Fire Restoration Reviews

Providing exceptional customer service is the cornerstone of our business. Read through our reviews to see how we ensure our customer’s satisfaction is guaranteed 100% of the time.

Google Rating
Facebook Rating
4.9
Based on 100 reviews
Yelp Rating
4.5
Based on 183 reviews
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Nancy C.
Nancy C.
23:33 11 Aug 22
Charlie was great in helping us get quick service after our basement flooded. He really listen to our needs and worked within our budget. The cleanup was quick and easy. Very happy with the services.
A R.
A R.
16:46 11 Aug 22
These guys are pros! They did a great job after I had water damage at my house!
Nicole P.
Nicole P.
12:03 09 Aug 22
My basement flooded during a flash rain here in Bolingbrook, Illinois. I remembered that I had used Chicago Water & Fire Restoration in the winter when my...
Kim C.
Kim C.
09:05 08 Aug 22
We had Water leaking from our upstairs down to our kitchen through our kitchen light. CWAFR came out and determined the amount of water that may have...
Carol P.
Carol P.
16:17 07 Aug 22
I had a flooded basement and much water damage. I called CW&F and spoke with Brandon, who immediately set up an appointment for me. Ryan M. was extremely helpful and knowledgeable when he came out to survey the damage, give a cost estimation, make suggestions, and set up immediate work dates. The crew of Brian K. and Steve M. were on time and worked very hard cleaning everything and removing damaged objects. They were very friendly, reliable, and hard-working. I am very pleased with all of the employees and with the work they did in helping me restart after the water damage. I highly recommend Chicago Water & Fire Restoration.
Joseph J.
Joseph J.
18:42 06 Aug 22
Great response rate on calls. They work with your insurance so you don't have to.
Joseph H.
Joseph H.
07:19 06 Aug 22
After our basement flooded and the plumber fixed the problem we called Chicago Water and Fire and they responded quickly. A professional representative...
Hector H.
Hector H.
18:25 05 Aug 22
They were very professional from the start, when estimater showed up late "Sunday" I felt the professionalism and when he scheduled the cleanup crew they were on time, did there job well.
Wes S.
Wes S.
02:23 05 Aug 22
They came on time. Explained everything before they did anything. Answered all my questions. Supper professional. Definitely recommend and hire them again if I need more work done.
Jerry T.
Jerry T.
22:47 04 Aug 22
Had a waterline break in the house.Within an hour Ryan Majewski Project Manager showed up to evaluate the situation.He determined the level of remediation required to solve the problem.The two remediation technicians showed up with 2 hours and began the process. All completed within several hours. Drying equipment installed and reamined for several days to complete the process.Remediation completed with removal of drywall, ceiling tiles and carpeting.Quality craftsmanship, completed entire project in a short time, extremely punctual, friendly and cleaned up the entire area as though they were never there.Highly recommend this first class company and the crews that did all the work.Ryan continues to follow up and assist with the reconstruction phase.Their efforts are greatly appreciated.Jerry TaxInverness, IL
Deepak M.
Deepak M.
14:46 04 Aug 22
Extremely professional and great bunch of people to work with.Courteous and fair in pricing.
Jenny
Jenny
15:33 03 Aug 22
Tim, the lead person I talked to, was very helpful with all the detailed information he gave to clean-up a flooded commercial building. All the price quotes were accurate as well as the timing.The team did a great job getting there fast and removing and disinfecting everything.I will definitely use this company again, even for smaller jobs.
Colleen E.
Colleen E.
20:30 28 Jul 22
Everyone was Absolutely Wonderful! The boss, project manager, installers, to the customer service agents… The entire experience with this company from start to finish was Great! I HIGHLY RECOMMEND them!!!
Benjamin V.
Benjamin V.
20:06 28 Jul 22
We had an injector pump fail, Mike showed up within a short time period, while the emergency plumber was still working. He got us sorted out quickly, and the remediation crew arrived the next morning and did a great job removing carpet, drywall etc. Very efficient and professional, highly recommended!
Kory D.
Kory D.
14:34 28 Jul 22
Great company to work with
Great Service very nice team. Zac is the greatest!! GOD bless this company for the work they do for the community and the bereaved!
Eduardo B.
Eduardo B.
21:23 25 Jul 22
The toilet supply line in our kid’s bathroom in the middle of the night, who knows how long the water was spraying. At 3am our daughter woke us up because she heard water spraying! Turned off the water valve for our toilet and then heard water dripping downstairs! Our laundry room ceiling was bowed and almost busting with water. We called Chicago Water & Fire Restoration and they responded immediately, they had a technician Mike Partipilo out within a few hours and he was great!!! He was thorough, polite, very professional and explained everything. After a stressful night and morning, Mike assured that everything will be fine and taken care of. We’re scheduled to have technicians come to start the drying process this coming Wednesday and then restoring everything after that. I fully recommend Mike Partipilo and Chicago Water & Fire Restoration to anyone!
MaryAnn F.
MaryAnn F.
20:28 25 Jul 22
Great team. Professional and thorough!
Adam L.
Adam L.
09:56 25 Jul 22
Highly recommend using CWFR. Our pipe burst and ruined our drywall. They came out the next day and handled everything with the insurance. They kept in...
ronre R.
ronre R.
21:04 24 Jul 22
Not sure why my name showing up wrong but it’s Rhonda Mulac and I’m very happy to say I would use this company again had a little bit of a hard time in the beginning that’s why I couldn’t give it five stars. But once the guys Gil and Axel came to clean up they were phenomenal. I don’t know how they clean that basement up in two days cutting down walls clean up floors and taking out all that garbage that was molded. They worked very hard. They were professional and courteous.
Sharon R.
Sharon R.
21:52 21 Jul 22
Ryan was a joy to work with. Explained everything the crew was going to do to get the flood water out of my crawl space. Kind, patient and personable.The 2 man crew lead by Kaylin were hardworking, professional, polite, and made sure I knew each step they were doing.Highly recommend them!
Efren M.
Efren M.
14:14 20 Jul 22
Very professional.
James S.
James S.
01:43 19 Jul 22
We had an upstairs bathroom with a leaky toilet that resulted in mold in the lower level of the house. CWFR was able to very quickly remove the moldy structural materials and remediate the situation.
Troy S.
Troy S.
18:30 16 Jul 22
On 7/10/22, our dishwasher leaked causing havoc for our kitchen cabinets, floors, walls and basement wood beams. The plumber who came out to assess and stop the leak recommended Chicago Water and Fire Restoration for the water and mold removal. Brian Knight came out after the plumber had left on the same day, 7/10/22, examined the situation, took pictures and inform us of the entire process on what is involved in repairing our kitchen. He was nice, professional and very informative. The following Tuesday, Kaylen and Jerry came out to remove the damaged cabinets and flooring and to set up the dehumidifiers and other air filters needed to reduce and remove mold and stagnant water. These guys are just as professional and personal and represent the company very well. Overall, despite the stressful experience of having to deal with a water leak, we have had a great experience with Chicago Water and Fire Restoration and I would recommend this company in restoring any building damaged from water or fire.
Laurie S.
Laurie S.
16:24 14 Jul 22
CWF was very prompt in servicing our home after a sump pump failure. Scott M. came out immediately, answered many questions politely, and gave a fair estimate for mitigation. The technicians, Elias, Ryan T., Alex C., Ryan P., & Edgar were polite and were at our home the same day as the damage was discovered. They were very careful not to knick walls and disposed of many items that were water damaged from the basement. Ryan T. was very knowledgable about what to do with our carpet and what caused staining on it. After many questions, we felt confident we would not have any mold issues once their work was done. All work was done professionally, neatly, and in a timely manner! Jen K. from the restoration department was extremely helpful with scheduling all restoration needs such as painting and baseboard replacement. She was great with keeping up communication with us and alleviating the stress that comes with unexpected flooding! Would definitely recommend Chicago Water & Fire Restoration to anyone needing mitigation and restoration after water damage to their home!!
Kristen D.
Kristen D.
21:19 13 Jul 22
We had the best experience with Chicago Water & Fire Restoration. Our sump failed and we had standing water throughout our entire finished basement. They were at our house within 2 hours and professional from the second I scheduled the appointment. Unfortunately, our insurance was not going to cover the damage so Colin was very sympathetic and understanding of our frustrating circumstances. Both crews (can't remember their names) who came out for water extraction and then padding removal the following day were friendly and efficient. I hope this doesn't happen to us again -- but should we be in this situation in the future CWF will be our first call!
Rich O.
Rich O.
13:45 13 Jul 22
We had a ceiling leak and Chicago Water & Fire Restoration did a great job from start to finish. Prompt appt, arrived on time did a thorough review of our issue and how to address. Explaining everything. And Michael Partipilo, our Project Manager, was excellent. This is the 2nd time we have used this company and we can't recommend highly enough
libby C.
libby C.
20:02 12 Jul 22
I use this company for water damage that I had in my home. They were responsive and were at my home within 90 minutes of my call. My project manager was Ryan Majewski. He was so helpful and responsive when I reached out to him. I was able to call him with any questions I had and he had the answers immediately. The gentlemen that did the cleanup work were awesome. I would recommend this company to anyone that needs their services. I had excellent service.
Wally O.
Wally O.
12:41 08 Jul 22
My condo bathroom ceiling & walls were water damaged from a clogged toilet drain pipe while being rodded out by Stellar Plumbing .The sewage water came in thru my exhaust fan on my ceiling . About a 1/2 gallon of water came thru the exhaust fan cover all over my sink, floor, & toilet ! I called in Chicago Water & Fire Restoration co. to determine extent of damage and amount to mitigate & repair Their Mitigation mgr. Dave explained very professionally to me the process to determine extent of and approximate cost to mitigate & repair, after he inspected and used moisture detector meter on drywalls. When the mitigation team came in on time for my appointment , they immediately took extra precaution with footwear & floor coverings to protect my white carpeting . After removing all the damaged drywall , and sanitizing everything ,they cleaned up all the mess , and left me with a usable shower, toilet, and very clean bathroom. In less than 4 hours ! I was very impressed. CWFR was than able to give me an estimate once the walls and ceiling were open and exposed. Once the insurance Co. approved the estimate in less than a week the restoration team came in , and once again very professionally protected my carpeting & flooring . Since i only had 1 bath & toilet which had to be removed to replace wall behind it , time frame was of major importance. Felipe the restoration mgr. assured me i would have everything repaired and washroom repainted in less than 3 days. He and crew also managed to repair & paint the wall behind where the toilet goes, in 1 day. On the next day S & J Plumbing of Arlington Hts . came in right on time at 930 am , and Tim the plumber replaced the water cutoff valve, supply line, and reinstalled the toilet in less than 45 minutes ! Mind you all 48 units had to have their water cutoff starting at 9am, as there is no main water cutoff for individual condos ! I was astounded at the timely co-ordination of the plumber Tim, Felipe, Maint. mgr Dave of condos, and repair crew to make this all happen perfectly ! Amazingly the whole repair process was completely done in 2 days! I am so glad i listened to my Daughter ,who also had water damage to her kitchen 6 years ago, and highlyrecommended CWFR CO. I wish i could give a 6 star rating to Chicago Water & Fire Restoration of Elmhurst, and S & J Plumbing Of Arlington HTS. I am so thankful to both these companies and all their employees !
John S.
John S.
14:45 07 Jul 22
After finding damage caused to our ceiling in the basement from a soil stack that was cracked in numerous spots, Chicago Water & Fire removed the damaged drywall and hooked up a machine to help dry the area. They cleaned up the area, were very friendly and professional.
Barre P.
Barre P.
21:39 06 Jul 22
Mike and his crew Roberto and I'm sorry I didn't get the other fellows name packed in my furniture which completed the work that CWF completed on my basement. They were very helpful in getting all my furniture back in the right places. Even helped move a couple of heavy objects for me. Great job Guys!!
Brad B.
Brad B.
15:55 01 Jul 22
My plumber recommended CWF Restoration while at my home fixing my leaking pipe. Before he was done fixing the Pipe, Nathan Gomez arrived and got to work. The crew came in afterwards to remove the damaged area and remedy the water damage. Four days later, another crew arrived and my issue was solved. I highly recommend their services to anyone needing fast, professional service.
Kathryn K.
Kathryn K.
23:48 30 Jun 22
The guys worked like crazy and got the floors and the detritus cleaned up. They moved the stuff and clutter that wasn’t affected out of the way. Removed a portion of the wallboard that had been soaked. They’ve prepped things to be replaced.Absolutely super to work with. Very responsive!
Kevyn J.
Kevyn J.
22:57 28 Jun 22
Nate and his team were professional, courteous and thorough. We were referred to them when our plumber discovered the subflooring was bad. They arrived within a couple of hours from the first phone call and did a great job!
Michael R.
Michael R.
21:16 28 Jun 22
Yeah, I mean, they’re fantastic. Can’t sing their praise enough. Came out same day. They were professional, prompt, and took the time to break everything down for us and answer any questions we had. Took a stressful experience and made it a lot better. Use them. Seriously.
Megan B.
Megan B.
15:17 28 Jun 22
They came out within 2 hours of the incident. Installed all the proper equipment and were very thorough. I highly recommend CWF. All technicians were polite and courteous. They cleaned up after their work was done. AMAZING
Jill B.
Jill B.
18:27 27 Jun 22
My hot water heater broke and flooded my basement. Chicago Water and Fire Restoration was at my house in less than two hours and had a clean-up crew shortly after. They did a great job of getting rid of the water and preparing the room to be renovated. A+ company.
Sid P.
Sid P.
01:51 24 Jun 22
Excellent customer service - pricey but they provide total white glove service
Terrion
Terrion
23:49 21 Jun 22
Gilbert Gomez came out to do an inspection for me. He was very thorough in his inspection and very detailed. He was extremely knowledgeable and it was clear to me that he is an expert in his field. He walked me through everything that I needed to know, provided good examples and gave me a detailed breakdown on what needed to be done. I would recommend this company and would also recommend him specifically. He is very professional, helpful and experienced. I look forward to doing business with this company.
Alyce K.
Alyce K.
16:55 20 Jun 22
Chicago Water & Fire came out on Friday evening to scope out my flooded townhouse, due to a broken water pipe.Mike the project manager for my unit.Came out and gave me all the information I needed. He had a mitigation crew out the very next morning. They arrived promptly at 8 and were out by 11:30. Diamonte and Manny were very professional and answered all my questions that I had. We scheduled a time for their return a few days later. They worked around my schedule. Very happy with the service.
Barry J.
Barry J.
22:41 16 Jun 22
Company showed up immediately (within an hour or two of my call) after I got home from a vacation with water damage in my house. All of my interactions thus far with disaster services have been professional and their crews have been on time and pleasant to deal with.
Lisa C.
Lisa C.
14:49 15 Jun 22
Update: Unfortunately, we were in need of CWFR's services after another sewer issue with our basement (and learned the value of getting your sewer lines rodded annually, which we had not been told to do). I knew my first call to make, and could not have had a better estimator than Tyler! He was friendly, kind and compassionate, and made a stressful situation so much easier to handle. I really appreciate his thoughtful and helpful manner, as well as a fun conversation we got to have about motorcycles. If you find yourself in the unenviable position of having to have restoration work done, ask for Tyler to come help you walk through your options!We are so happy about our experience with CWFR! They were very prompt in coming over to do an assessment after an emergency plumbing situation in our basement, and Mike was kind and helpful in explaining what he would recommend. Sam was wonderful support in managing the process for us, particularly as we are the home owners and they were interacting with us and our tenants. I would highly recommend them to anyone!
Sujith K.
Sujith K.
14:09 13 Jun 22
Very quick and professional service. Our team, headed by Maurice and Josiah, was superb. Highly recommended.
Danny N.
Danny N.
20:41 11 Jun 22
Mark and James came out at an orderly time and demolished the flooring on top of cutting open the sides of the wall as well. They were neat and accurate on what they needed to do; and when it came time to remove their leftover equipments, Kaylin came out to do the job and they were all professional.
Natalia W.
Natalia W.
14:37 11 Jun 22
Very responsive - came out on a Saturday within 90 minutes of calling. Charlie was on time and very professional - thank you!
Jessica G.
Jessica G.
16:13 10 Jun 22
The team that came out to clean and sanitize my home after a water leak was wonderful. The 3 men were courteous, professional and personable. They explained each step in the process of mitigation and asked me if I understood, making the process very easy for me.They were clean, wearing booties in the home and efficient. They returned 4 days later to pick up the drying equipment and again the staff was punctual and professional.I appreciate the follow up with the office staff. I highly recommend CWAFR. Great people to work with. I hope that the manager is able to see this review and let the 3 men who worked at my home know that they were great and should receive a complement for a job well done. 5/13/2022
Mary N.
Mary N.
15:34 10 Jun 22
The crew was extremely professional and would higly recommend CWF for cleanup and restoration after water related event
Brenda T.
Brenda T.
19:29 06 Jun 22
Ryan came out first to expect the water damage and my husband and I thought that he was so nice and helpful. After Matt and James I guess you can call them the clean up crew their service was excellent. I would recommend this company and especially this crew to anyone. Thanks
Sara N.
Sara N.
13:57 02 Jun 22
After our sump pump failed we had water seeping through our basement carpet and needed to know what other damage had been done (drywall? insulation?). Shawn, our project manager, was professional and friendly when he came to assess the basement. My husband and I both asked him a million questions (some more than once, poor guy) and he patiently answered and helped us understand our options and what needed to be done. We ended up needing to tear out the carpet and lots of drywall. The work was done quickly and the guys explained what they were doing as they went along. They were also very reasonably priced. Would definitely recommend Chicago Fire and Water!
Michael R.
Michael R.
15:17 01 Jun 22
They were very professional and informative. They also have a good diverse mix of workers employed!
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