Toggle Menu

Chicago Water & Fire Restoration Reviews

Providing exceptional customer service is the cornerstone of our business. Read through our reviews to see how we ensure our customer’s satisfaction is guaranteed 100% of the time.

Google Rating
4.8
Based on 710 reviews
Facebook Rating
4.9
Based on 102 reviews
Yelp Rating
4.5
Based on 141 reviews
Sam S.
Sam S.
14:35 27 Jul 21
Representative was very helpful and informative. The crew was always willing to answer any questions I had and did cleaned up after themselves as if they were never there
Loretta F.
Loretta F.
19:09 26 Jul 21
I called CWAFR and spoke to Harry. Explained we had water on our vinyl flooring from a leaking toilet in the condo above us. Harry said he would try and get...
Jeff L.
Jeff L.
17:18 26 Jul 21
The project manager was on time for our appointment and was extremely professional. He explained and made me feel comfortable with the process.
Alan W.
Alan W.
20:12 25 Jul 21
The whole process was seamless and proceeded quickly to ensure no contamination developed to any further degree. The workers were efficient and professional, and they worked very conscientiously. Their project manager, Arnaldo, was excellent and beyond helpful and always available.
Rob N.
Rob N.
14:32 24 Jul 21
Professional and knowledgeable staff that do a great job of explaining the process.
Shaina F.
Shaina F.
00:11 24 Jul 21
I really want to say that this was the best choice I made in picking a mitigation company. I had no idea they also reconstruct as well. Everyone I worked with was very professional and responsive. Literally never got irritated with anyone except for myself at times being confused on what is what lol. These people are literally soooo good at what they do. Mitigation was through and quick making sure they located moisture and mold and sewage from a toilet leak from may neighbor above me. The project manager, Greg Zon was so kind, patient, quick to respond, had all the answers, and super professional. At the end of a 2-3 month process it only took them 7ish days to reconstruct my place. I am so happy with how this turned out. Thank you to everyone on the team who assisted in bringing my home back to me !!
RC J.
RC J.
00:30 21 Jul 21
Chicago Water & Fire Restoration was our first choice to respond to a big leak in our bathroom. They responded very quickly and were so knowledgeable. They did a great job with the water remediation and make our ceiling look just like it had before the water leak. Thank you CW&FR. We appreciate it.
Alexander F.
Alexander F.
00:09 19 Jul 21
First call is always to Chicago Water & Fire. Matt S. was extraordinarily helpful. Highly recommend for water damage.
Max D.
Max D.
18:32 17 Jul 21
I called Chicago Water & Fire Restoration in April when I observed water damage on the ceiling from the unit upstairs. They responded promptly and were able to get a project manager (Dave) there that day to check the extent of the moisture, provide an estimate, and schedule mitigation. The team was prompt in showing up within their scheduled time, removing the damaged material, and setting up the drying equipment.The space was cramped, though, and the way the equipment was installed prevented access to the affected room. Plumbers had a difficult time getting in to diagnose the leak, and even the team that came later to remove the equipment was unable to do so - they had to get the original installer back out to get it out. Removed 1 star for the additional complication here.I'm confident this would be corrected for the future based on the discussion the team had.Overall, I was pleased with this experience and would use them again.
Leo F.
Leo F.
17:34 13 Jul 21
They did a great job.
Amanda T.
Amanda T.
21:24 11 Jul 21
Chicago Water and Fire Restoration came to our house on July 10 at the recommendation of our plumber. Our master bathroom toilet was found to be leaking and some sewage was causing damage to our walls and flooring. They arrived in 90 minutes which was a great response time for a Saturday. Nathan Gomez was our Project Manager and he was respectful, made sure we understood the process and overall extremely helpful during a very stressful situation. We would absolutely recommend Chicago Water and Fire Restoration!
Jennifer C.
Jennifer C.
23:24 08 Jul 21
Dave came out to do an estimate. He was on time and extremely professional. We look forward to working with them!
Ann P.
Ann P.
13:57 08 Jul 21
The have been very responsive to all of our needs.. They have been courteous and professional at all time. The machines are here now and will be picked up in a few days. We then have the painting and patching to do.
gary N.
gary N.
15:03 03 Jul 21
The crew was knowledgeable, on time, friendly, and very efficient
Taylor L.
Taylor L.
17:42 01 Jul 21
Chicago Water & Fire is awesome. They're super responsive and so detail oriented. Matt inspected the ceiling on a Friday, and they had a crew come in on a Monday to start tearing out the ceiling and installing the dehumidifier and fan to dry things out and ensure there was no mold growth due to a water leak from the unit above us. They were super professional, so quick and so tidy. Very impressed!
Sara T.
Sara T.
02:46 01 Jul 21
We called CWF Restoration as a second opinion on a sewer backup that occurred after a plumbing accident. Best decision ever. Dave was extremely helpful and informative. He took his time to evaluate the problem and determined that only mitigation and clean up was required.Other proposals from other companies included much more expensive and time consuming reconstruction . The CWF lifetime water mitigation warranty gave my husband and I the peace of mind that Dave was confident that only the work that was actually required was being completed.
Pat T.
Pat T.
14:20 30 Jun 21
After returning from vacation discovered 8 inches throughout my entire semifinished basement! Was given the number for Chicago Water & Fire Restoration by plumber. They came out following day! Took time to explain what they needed to do prior to giving an estimate!! Estimate seemed fair and reasonable.Very professional and did not minimize any of my concerns! Thank You Dave & Allen!!
iry N.
iry N.
13:45 30 Jun 21
It is a blessing to meet kind people during challenging times. We got flooded after a heavy storm. Dave was very receptive and professional, he didn’t hesitate to take all the necessary time to explain us everything even if it was 10 pm. The team impressed us with how quickly and clean they did their job. We will definitely recommend your company to the people we know in case someone will be in need of a professional team that will do a great job.
Matt T.
Matt T.
13:33 30 Jun 21
Overall it was a pleasant visit. The people were nice and considerate.
Edward C.
Edward C.
22:01 28 Jun 21
Dear Chicago Water & Fire Restoration,I have finally found a moment of calm to be able to sit down and write to you and convey my most deepest and sincerest appreciation for the incredibly supportive help you provided to my family at our home. On Friday, April 15, 2021 the water pipe in my home busted in the upstairs hallway. The water ran from upstairs down into the basement causing a headache and nightmare to my family. Zac Matz from Chicago Water & Fire Restoration responded to my home less than a hour and immediately explaining the mitigation and restoration processes. I decided to accept the proposal and signed the mitigation and repair work authorization form. The CWFR personnel responded to my home that afternoon and removed all the molded material from the walls and was able to clean up the waste staying very professional and following all COVID-19 protocol.A sample of the wall and floor tiles were taken to the lab because one of the workers states it look like asbestos. Two weeks later the test results came back positive and a proposal for asbestos abatement was accepted from Bluestone Environmental, Incorporated. The workers arrived at my home and removed the titles from the floor and completed clearance air testing. The results of the air testing showed that the samples collected meet EPA's clearance criteria for re-occupancy. I am glad to say on Friday, June 25, 2021, the reconstruction was completed at my home and was very satifised with the contractors work. Also, I want to acklowdged the rest of the team from CWFR the Project Manager Salvador Gonzales, Project Manager from Packout Mike Rice. Your willingness and calm nature was so welcoming and I just simply wanted to say to you a big THANK YOU! You definitely made an unpleasant situation bearable.
Michael B.
Michael B.
19:21 28 Jun 21
Matt with CW&F Restoration was knowledge, polite, and helpful. I recommend this service without hesitation.
Jenn S.
Jenn S.
18:15 28 Jun 21
Matt from Chicago Water and Fire has helped make the process of restoring our basement from flood damage as painless as possible! We feel we are in good hands!
Rhonda Flagg B.
Rhonda Flagg B.
15:41 28 Jun 21
I had an issue with water from upstairs running downstairs into my kitchen. Chicago Water and Fire Restoration came out to my house immediately.The project managers were professional, knowledgeable, helpful, and caring, starting with the mitigation project manager, Shawn Wilson. Shawn did an awesome job explaining the process to help reassure me that my house would be put back together, good as new. He and his team did a great job with the cleanup process. I wish I had the guys’ names on Shawn’s mitigation crew that were at my house so I could send kudos to them as well. Very professional, kind, helpful and reassuring. Great job guys!My restoration project manager, Greg Zon, did an awesome job. Greg was very professional, detailed, and clearly explained the restoration process and offered good solutions. Greg’s team member, Sebastian, did an outstanding job with installation, electrical, painting, floor tiling, etc. Sebastian was very kind, professional and knowledgeable, and went above and beyond to get the job done. My house looks beautiful! My water nightmare looks like it never happened. I could not be happier with the results!I would highly recommend!
Maria K.
Maria K.
18:08 27 Jun 21
Matt with CWFR was absolutely amazing. He made me feel so much better during a time of enormous stress after my condo flooded. He was so knowledgeable and talked me though the process. They are top notch professionals and I’m so grateful they were able to help during this emergency.
Greg S.
Greg S.
09:38 25 Jun 21
We had flooding in our basement after a severe rainstorm due to a failure with our sump pump. We called a plumber to help us fix the issue, but quickly...
Joan K.
Joan K.
07:59 24 Jun 21
I recently had a sewer pipe back up disaster in my basement and in my first level bathroom, laundry room hallway and part of my family room. These folks are...
Chris W.
Chris W.
20:48 21 Jun 21
Very responsive, quick to arrive onsite, professional, and worked around our schedule. Very helpful with our first house!
Dareen A.
Dareen A.
18:25 20 Jun 21
Nathan Gomez is super nice and professional! definitely recommend this place!!!!
Lisa C.
Lisa C.
17:51 18 Jun 21
We are so happy about our experience with CWFR! They were very prompt in coming over to do an assessment after an emergency plumbing situation in our basement, and Mike was kind and helpful in explaining what he would recommend. Sam was wonderful support in managing the process for us, particularly as we are the home owners and they were interacting with us and our tenants. I would highly recommend them to anyone!
Kevin S.
Kevin S.
12:49 18 Jun 21
This is a review of Chicago Water & Fire's onboarding process and initial site review - no work has been performed yet. Dave and his team were so kind, courtesy (they asked our preference for masking wearing indoors), and thorough in their description of the mitigation and restoration processes. Their investigation of our water damage was efficient (took about 15 minutes) and detailed, and was impressed at how quickly they could mobilize a crew to start work.
Lisa P.
Lisa P.
08:40 18 Jun 21
Dave came out quickly to look at a water spot on our kitchen ceiling after Excel Plumbing (who recommended CWAFR) addressed the leaky shower above the...
Linda T.
Linda T.
18:27 16 Jun 21
Dave promptly and professionally inspected the damage we had as a result of a faulty water heater. I say with 100% confidence that I went with the company who will do the best work.
Mindy B.
Mindy B.
03:20 16 Jun 21
I was very impressed with how quickly they sent Joe to provide an estimate and then the team came out the same day to do the cleanup. All the staff who came were polite and professional
Patricia H.
Patricia H.
14:29 11 Jun 21
It’s difficult enough to have a issue such as plumbing and water damage. Chicago Water and Fire Demolition and Restoration made this nightmare bearable. Brian and Mark did the demolition. Not only were they were.knowledgeable, they were professional, neat, and in every sense perfect gentlemen! They were equally reassuring and helped calm me. I was truly blessed having them, as well as Arnaldo Hernandez, the case manager. He was was extremely helpful and caring, and equally a true gentleman. His words of assurance were greatly appreciated beyond belief. In addition, Samantha Drake went above and beyond assisting me. When upset by my homeowner’s insurance agent, she took care of supplying data. I highly recommend this company. They deserve a five star rating! (I’d like to give them 10 stars). She handled things for me, assuring me that the company followed protocol. I don’t know what I would have done without them.They worked with my homeowners’ insurance, making sure that technological data was submitted.Once again, I want to emphasize that they were wonderful to work with and helped turn a nightmare into a a workable experience.We are now moving into the restoration process. I feel confident that this, too, will be handled expertaly and without any issue, I’m looking forward in having my home put back to its original status. Thank y
Sara S.
Sara S.
01:41 11 Jun 21
Ryan M and his team worked hard to get my basement cleaned up. Knowledgeable and professional !
Patricia F.
Patricia F.
20:22 09 Jun 21
Arnaldo Hernandez, the Project Manager, and his staff Jason, team leader, Allen, Project Manager trainee and Christian, have done a fantastic job after my home had considerable water damage. They were here promptly and worked until completion of getting all water damaged areas drying and ready for the next phase of the project.
Farhan S.
Farhan S.
05:07 09 Jun 21
Professional crews at each point from initial treatment to final clean up of remediation. Amazing to work with their project manager during this challenging time and having the confidence that this team cares about your place and getting it back to normal as soon as possible!
Rebecca C.
Rebecca C.
15:43 05 Jun 21
Let’s face it, no one wants to spend money on mold removal or any remediation service; at the end of the day, we just paid to make a hole in our kitchen wall (note, unless you specifically pay to have the insulation/drywall replaced, this service is just removal/cleaning). We selected Chicago Water and Fire Restoration to remove molded material near our kitchen sink that was discovered when we began tear-out to replace our kitchen countertop. After contacting other companies who did not get back to us, we contacted Chicago Water and Fire Restoration and within 2 hours Nathan G. was at our home inspecting the problem and giving us an estimate. Less than two hours after accepting the proposal, Nathan’s team was taking out the molded drywall and disinfecting the area. Work was completed quickly and the open area was tightly covered with plastic and tape to prevent water getting in until repairs could be made to the wall. I initially had some concerns about moisture under the plastic and reached out to the company. They responded and asked me to reach out the next day if there was still a concern. We decided to open the plastic up overnight and run a fan all night to dry out the area. In the morning things seemed to be dry - not sure what they would have done had we not done this extra step ourselves. We did kind of feel like for the price we paid a fan or dehumidifier should have been included, but since we didn’t get estimates from other similar companies, we don’t really know how the price compares.
Claire C.
Claire C.
15:53 02 Jun 21
Professional and hard working crew. Completed the job in a timely manner and provided outstanding service. Would definitely recommend!
Andy S.
Andy S.
18:12 01 Jun 21
Amazing responsiveness and professionalism! Joe C. came out quickly to assess the damage and provide remediation recommendations. Then the clean up crew was out here within a couple hours to perform the remediation. Highly recommend CWAFR
M M.
M M.
19:41 28 May 21
I had a sewer line collapse which led to 3 feet of water in my crawlspace. I needed sewage and water damage clean up quickly. Dave from Chicago Water and Fire Restoration came out to inspect the problem. He walked me through the cleanup that was needed and provided detail on the process. It was helpful to understand what would be done in my home, who would be involved, and a point of contact while work was in progress. All of the workers were respectful of my home and the work was completed based on my schedule. Dave was very responsive and ensured the project was completed in a timely manner. I would highly recommend Chicago Water & Fire.
G P
G P
18:38 28 May 21
I highly recommend CWF. Richie and his team of Victor and Corey did a fantastic job of replacing the flooring in my laundry room space after my hot water heater broke. I can't say enough about Richie's diligence and professionalism in his scheduling of the project and subsequent follow-up upon completion. He returned to my condo the day after Corey and Victor replaced the flooring. He hooked up my washer and dryer again and reinstalled the door to the room. He texted and emailed me to keep me updated on all aspects of the job and made it easy for me to submit payment by walking me through the electronic payment portal. CWF is lucky to have employees that exhibit the courtesy and efficiency that Richie, Victor and Corey do.
Anne P
Anne P
15:46 27 May 21
Chicago Water & Fire Restoration was extremely responsive and helpful after water damage in our basement. I called them and they were able to come over within 90 minutes of the damage happening. Nathan was super patient and helpful in explaining the process, helping move affected furniture out of the area and walking us through next steps. Thank you for making a terrible situation somewhat manageable!
Thomas H.
Thomas H.
14:10 27 May 21
Great job in their initial response to our water problem and eventual clean up/rehab. Project Manager Rob was professional, competent and followed up...
Jessica Leriger J.
Jessica Leriger J.
04:37 27 May 21
After the mitigation and clean up was complete, Travis came out to get the reconstruction plan in place. He was super professional, friendly, and organized. It’s never easy to live in your hone thru construction but Travis made it as seamless as possible and was very responsive communicating each step. All the workers who came thru our home were respectful of our things and clean. We decided to get some additional work done and Travis drew up a plan for it and we couldn’t be happier with the finished product.
Cathy S.
Cathy S.
14:41 24 May 21
My mom's basement flooded when her sump pump switch stopped working while she was in the hospital and no one checking her basement for several weeks. There was 6 inches of water over the entire full basement. The guys that came out were beyond amazing. They were polite, knowledgeable and very hard working. Our first group had Dennis as the crew lead and the second group had Mark as crew lead. I was completely satisfied and would definitely recommend them to anyone that needs these services! Thank you, Thank you, Thank you to Chicago Water & Fire for hiring and training such a great crew.
Ayanna G.
Ayanna G.
00:38 16 May 21
After a plumbing emergency I was referred to Chicago Water & Fire Restoration for mold inspection, clean up, and ceiling repair. Dave K., the project manager who came out for inspection was awesome. He communicated clearly and concisely to me everything that was going to happen and made sure I understood before making my appointment for mold removal. The day of removal, though I had booked an appointment slot of 8-10 am, the crew arrived at 10:45. This did interfere with my working since I set the appointment at a specific time for a reason. However, the agents I spoke with over the phone were apologetic and kept me informed of how close the crew was to my destination. The mold removal went well. Jennifer not only called, but emailed me to follow-up and let me know how far out the contractors were in appointments for restoration of the ceiling. Overall, I am pleased with the service thus far, pricing, and time spent, each step has been about 45 minutes to an hour. I am hopeful the ceiling repair will be equally as long and they will have resolved my problem within a month. Would definitely recommend them based on timeliness alone! - A. Grady-Gant
Jared R.
Jared R.
19:48 14 May 21
Very quick response time and clear communication. Great experience.
Marilyn D.
Marilyn D.
13:04 13 May 21
Who wants to clean up a sewer back up. Thank goodness this company exists. Project manager was out in an hour, guys followed shortly thereafter. Made the process so easy.
Maggie C.
Maggie C.
20:03 04 May 21
I used CWAFR in March after a dishwasher leak caused damage to my kitchen floor. They were wonderful - super responsive, always on time, followed covid precautions. I'd highly recommend them to anyone needing water remediation services.

Free Estimates

Fill out the following form and a member of our team will be in touch to confirm your free estimate appointment:

  • A complete consultation of the area that needs remediation
  • A comprehensive estimate that includes everything that needs to be completed and advice on what the next steps should be.
  • Guaranteed Workmanship
  • 24 Hour Service – 7 Days A Week
  • The best price in the Chicagoland area

 

Serving Illinois, Wisconsin & Indiana.

For 24 Hour Emergency Service,
call 1-800-597-6911.

  • Hidden