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Chicago Water & Fire Restoration Reviews

Providing exceptional customer service is the cornerstone of our business. Read through our reviews to see how we ensure our customer’s satisfaction is guaranteed 100% of the time.

Google Rating
4.8
Based on 866 reviews
Facebook Rating
4.9
Based on 100 reviews
Yelp Rating
4.5
Based on 170 reviews
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J M.
J M.
01:24 22 May 22
Owners and staff are great people who listen and take pride in their attention to detail.I had contact with several of their employees and each of them were polite and respectful during times of need.CFWR gives back to the community, investing in in local charities and government agencies. It is a family owned business and it shows.
Chuck B.
Chuck B.
16:41 20 May 22
Needed someone to come out quickly for a sewage clean up and they were available and very professional. They came out and provided a quote and I was able to digitally approve it and they were there a few hours later to take care of things. As a property manager they provided the service I needed to make a home owner happy. I will use them again if the need arises. Thank you for your great work.
Brad G.
Brad G.
22:35 19 May 22
CWF was great from the beginning. They were recommended by our plumber as quicker and less expensive than ServiceMaster. Arron the estimator was out within an hour of calling and he gave us a quick and honest assessment of the flooding in our crawlspace as well as provided options for financing and working with insurance. Mike and his team were amazing when they came in to do the work. They showed up on time, were extremely nice and professional, explaining everything they were going to do to a flustered homeowner whose crawlspace was full of 2 ft of water. When there was an issue with the failed sump pump continuing to flood the crawlspace, they waited until we were able to get our plumber out the same day, worked with him, then finished pumping out the excess water and set up the drying equipment. All around, fantastic experience for an emergency that could have ruined our month.
Luiis M.
Luiis M.
16:02 19 May 22
A pipe broke in my townhouse and flooded the living room and dining room. The same day after the Plummer fixed the broken pipe, CHWFR showed up and did an...
ray F.
ray F.
20:27 11 May 22
Great company to work with. They went above and beyond to make sure everything was finished correctly and efficiently. They always kept in contact to give me an update on the work they were performing. Hopefully I won't run into anymore home owner problems after this but if I do, I will be calling them to come out to work on my house again. Awesome !
James G.
James G.
12:50 10 May 22
Great experience in every respect. Professional, timely and friendly. I would use this business any time, and recommend them without hesitation. First rate work and service 👍🏼👍🏼
Adele
Adele
15:40 06 May 22
I had sewage backup in my laundry room several times, and immediately called my plumber, who fixed the clog for me. The plumbing company referred me to Chicago Water & Fire. I called the office, and immediately was schedule an appointment and had an appointment scheduled. Mike P. came out that same day, and was so helpful, knowledgeable and professional. He did a great job understanding my concerns and assured me everything was going to be taken care of, and it has been a great experience. I'm so glad I now have a water & restoration company I will continue to use.
Jamie T.
Jamie T.
18:10 03 May 22
I highly recommend Chicago Water & Fire Restoration. Javier and Colin were both very professional, personable and polite. They thoroughly went through the house to see what actions needed to be taken. They clearly explained everything to us. The men that came to start the water mitigation were great also! The company has called several times to check in and make sure everything is going as planned. Every person we have dealt with has been wonderful!
Cathy S.
Cathy S.
17:19 03 May 22
From the initial call to CFW to the end, I couldn't be happier with the service we received. We had a leak in our 2nd floor master shower. We knew it because the drywall on the ceiling in our kitchen underneath it started to crack. Our plumber recommended CWF and Gil, their estimator showed up within a few hours. He was great and set up an appointment for the drying equipment to be delivered early the next morning. The technicians who brought it and set it up were just as nice, careful and helpful as Gil. They stopped back 3 days later and determined that the fans needed to stay for 2 more days. This morning 2 different guys came, tested the floor, determined that the moisture was gone and took the fans away. The 5 days of noise was worth it to know that CFW had done their job! I give them 5 stars and highly recommend CFW!!
Laurie B.
Laurie B.
18:52 28 Apr 22
Enrice and his team were professional, thorough, polite, clean and on time! They did a great job and I would highly recommend this company to anyone who finds themselves needing their services.
grayson S.
grayson S.
19:42 27 Apr 22
Chicago Water and Fire came in and completed the job quickly. They did what they said they were going to do. I gave them 4 stars because they sprayed my new wood floors with the Microban substance used to stop mold and it completely dulled them and they have lost there shine. The floors never got wet so I have no idea why they treated them with the substance.
Mary -Anne B.
Mary -Anne B.
01:09 27 Apr 22
Brian, Brandon. and Eduardo were FANTASTIC....thorough, answered all my questions, and POLITE!! They made a very stressful situation easier to deal with. Thank you!
leslie B.
leslie B.
18:11 26 Apr 22
We had our hot water leak and damage utility room floor all the way in to our crawl space. David Sanchez is our project manager. He was here so quickly, and assessed the damage. Very professional and fair price. The crew worked so hard and made sure everything was done perfectly. I will definitely recommend David and Chicago Water & Fire Restoration. Thank you.
Ethan A.
Ethan A.
20:48 25 Apr 22
Jennifer Kuceba helped me to get CWF out on Saturday and they showed up within 2 hours. Brian Knight came out and took a look at the room I had with mold. He explained the process as he told me he used to perform the mold remediation and now he is able to estimate properly.He took no time at all, had me an estimate and told me the technician would be back around 5 to complete the work. SAME DAY!!!Kaylin came out and completed the process in about 2 hours or so. He did a great job.The entire process was quick, personable and very cost effective. I appreciate Jennifer for helping out so quickly! I am having them now estimate some drywall repair as well since they did such a fast and effective job with the mold removal!
Ethan A.
Ethan A.
13:47 25 Apr 22
Jennifer Kuceba helped me to get CWF out on Saturday and they showed up within 2 hours. Brian Knight came out and took a look at the room I had with mold....
G N
G N
00:14 23 Apr 22
CWF was on site within the day sewage ran through the ceiling of my condo to give me an estimate and plan for clean-up. I called them because my building had used them for two other water-related clean-ups and had done good work. In all cases, they were easy to work with, gave an all-inclusive price, walked through the clean-up process step-by-step and cleaned/dried the area completely. The team sent to my condo was wonderful and addressed every question and concern I had. I highly recommend them for their quality and professionalism in what is a very stressful situation for a property owner.
Zachary F.
Zachary F.
21:04 20 Apr 22
Professional, timely, would use them again! Dave and Collin were very helpful.
Michael R.
Michael R.
10:56 20 Apr 22
The company has worked with us twice and has done a very good job. We live on the southwest side of Chicago. We recommend them!
Diane O.
Diane O.
15:09 16 Apr 22
These guys really went above and beyond the call of duty. I had water damage from a broken sump pump and they came out right away to evaluate and gave me a free estimate. They showed up as scheduled and did exactly what they said they would do - even moved an upright piano to complete the clean up.
Allie H.
Allie H.
20:24 15 Apr 22
Nate the project manger was super helpful with getting our claim filed with our insurance and Gil have been amazing through this process. Gil has been in contact the whole time even checking up after water removal. I cant say enough good thing about this company.
Natalie W.
Natalie W.
14:26 14 Apr 22
Chicago Water & Fire Restoration was very prompt. They were out within 2 hours to check and assess the damage. Charlie,, who did the evaluation, was very professional, thorough and personable. He explained exactly what needed to be done. The team who did the cleanup were also very professional and thorough. They did a great job cleaning everything up and left no mess. I would strongly recommend this company.
Jennifer S.
Jennifer S.
15:31 10 Apr 22
2nd floor toilet overflow / flooding - water travels fast and goes everywhere- ceiling caved in lower level. Thrilled with the quick response! Courteous and clean. Very grateful to not micro manage the details.
Kelly H.
Kelly H.
22:44 07 Apr 22
From start to finish I had a great experience. Knowledgeable, empathic and responsive team got to me super fast and did a great job. Very professional and kind.
Sheri R.
Sheri R.
21:44 06 Apr 22
After my sump pump and back up simultaneously failed and flooded my finished basement, Ryan with Chicago Water and Fire Restoration quickly came out and accessed the damage and provided me with options moving forward. Within 1 1/2 hrs his team of Josiah and Treyvon arrived to remove and discard my water soaked carpet, baseboards and began possible mold mitigation services. Both men were professional, polite, and hard working. Before leaving they set up industrial fans and a humidifier. Ryan, Josiah, and Treyvon eased my concerns with their expertise. I highly recommend CWF Restoration to anyone. I sincerely thank the whole team!Sheri Reditsch
Celia R.
Celia R.
19:29 05 Apr 22
Very responsive; the first time I've ever had workmen show up before the anticipated arrival window (which was absolutely welcome!). Nathan and the team were clear and communicative.
Celia R.
Celia R.
12:29 05 Apr 22
Very responsive; the first time I've ever had workmen show up before the anticipated arrival window (which was absolutely welcome!). Nathan and the team...
Celeste A.
Celeste A.
18:25 04 Apr 22
After an outdoor faucet froze over and burst, our plumber (Rocket Plumbing) recommended CWAF for the whole issue. This was our first time dealing with...
Katie O.
Katie O.
09:25 31 Mar 22
Had a great experience with CWAFR - my project manager, Dave, was very responsive, thorough, and helpful when conducting the assessment and getting...
Christine S.
Christine S.
23:24 30 Mar 22
Great response time. Charlie was knowledgeable and professional. Fortunately for us the damage was minimal and we didn't require their services, but would call them again if I needed services in the future.
Doug A.
Doug A.
10:45 29 Mar 22
We called CWFR to do an assessment for us on a possible leak in our kitchen. They came out promptly and were friendly and very informative. Luckily we...
Dorian M.
Dorian M.
16:31 28 Mar 22
Always a pleasant experience at CWF their customer satisfaction is impeccable !
April H.
April H.
00:22 27 Mar 22
We recently bought a house and discovered the basement had mold. CWFR responded quickly for an estimate and took care of the issues the next day. And the price was Much less than we were expecting!!!!
Justin O.
Justin O.
19:41 23 Mar 22
After my father died, found this company via word of mouth. Had to turnaround remediation and demo quickly and Ryan the PM and Brandon the crew chief were both quick, thorough and fantastic to deal with. I’ll update after rebuild but work so far has erased 40 years of neglect.
Patti L.
Patti L.
11:59 23 Mar 22
Our basement flooded and the plumber that came out recommended Chicago Water & Fire. Arron came out within an hour and inspected and provided a quote...
Steve G.
Steve G.
21:06 18 Mar 22
Tony R and Casey M were on time, professional and efficient. Everything done well and in a timely fashion
L. J.
L. J.
15:12 16 Mar 22
I would like to take a moment to thank our project manager from CWF, Arnoldo Hernandez, who handled our fire claim restoration. He was very courteous,...
Bill B.
Bill B.
13:22 16 Mar 22
Had a problem with a upstairs toilet wax ring leaking CW&F came out and addressed the situation still working with the insurance company but Agent Shawn...
Mike L.
Mike L.
17:41 10 Mar 22
We had water in our basement when returning from vacation on a Saturday night. CWFR was able to come out within an hour of calling them. Dave was incredibly helpful and gave us instant piece of mind that we would be taken care of. Clean up started that same day. We could not more happier with the experience.
nate N.
nate N.
20:18 09 Mar 22
Nate and Gill both showed up on time walked me through everything informed me of all my options was extremely happy with their professionalism and their ability to explain everything to me will definitely be using them anytime I need them
Joseph H.
Joseph H.
17:58 08 Mar 22
As a realtor I needed advice on a property under contract for a client. Chicago Water and Fire responded immediately and kept in close contact, scheduling and completing my request for inspection same day.I was kept in the know via their excellent dispatch team, and Ryan M. was my project manager. He was professional, courteous, and knowledgeable, spent the time to explain his assessments and advice to ensure I understood.It was a great relief to have the expert opinion provided and I felt confident in the quality of work and recommendations provided. We'll absolutely use again for any needs in the future and will recommend to anyone.
Alexander D.
Alexander D.
17:42 05 Mar 22
Chicago Fire & Water was recommended to me by Allen E. Power Plumbing, Heating, and Cooling. Both technicians have been outstanding - particularly Pedro and Luis. They were both very careful not to damage our home with their equipment. They both answered all of my questions adequately and never made me feel like I was taking too much of their time. They also never treated me like a question of mine was dumb. Being in sales myself, I appreciated their approach to the situation and the empathy. You cannot teach that level of professionalism. I would recommend them to anyone. Charlie was exceptional at the front end of our issues - providing estimates and documentation. Thank you for being a great company and service!
Paula G.
Paula G.
22:06 04 Mar 22
We had water in our basement and this is the company to use. Called and they came out within an hour and set up to clean the next day. Came early and made it smell much better. We highly recommend them .
Sales D.
Sales D.
19:19 03 Mar 22
We had a leak under our toilet that had been there for a while. The same day as it was uncovered CWFR was out to access the damage, write a quote and actually mitigate the damage. All quick and efficient. Pricey, but well done.
kathy U.
kathy U.
16:59 03 Mar 22
Jason and Alex were gr8 moving furniture
Terri K.
Terri K.
01:04 02 Mar 22
This company is great! Darrius and Jose took such great care of my belongings and they were polite and professional while working in my home. They went above and beyond to make me feel safe and secure! They even moved a whole room of stuff after they had organized it because I needed to access my freezers that were in the room and they did it with a smile! I KNOW they were tired and ready to go home but they did NOT complain! I HIGHLY recommend this company and these two young men deserve a promotion and a raise!!
Amy M.
Amy M.
16:00 01 Mar 22
Called at 12, they had someone there by 2 and a crew out to begin work by 4. Dave explained everything carefully and efficiently and all around provided great customer service. Mark and the crew couldn't have been more respectful of my time and space. Would recommend to anyone.
Mandy M.
Mandy M.
16:24 23 Feb 22
Super professional, fast and did a great job! Our entire basement was soaked and the crew came out fast , explained everything to us , and worked their butts off to get our home safe and dry as fast as possible. We would recommended CWFR to anyone ! Thank you!
Sean S.
Sean S.
16:10 18 Feb 22
We called Chicago water on a Friday. They were put within hours. Dave and Gus could not have been more helpful. They were responsive and reassured us our...
Kathleen M.
Kathleen M.
18:44 14 Feb 22
Technicans are very knowledgeable and with there clean up and set up all the equipment
Mary P.
Mary P.
08:55 08 Feb 22
Our basement area including three rooms flooded the week after Christmas 2022. The inspector and the mitigation crew came out immediately when I called my...
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