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Chicago Water & Fire Restoration serves the entire Chicagoland area including areas into Wisconsin and Indiana. Our technicians are on call 24/7 and are in your area around the clock helping you with your mitigation and reconstruction needs.
In addition to Illinois, we service parts of Indiana and Wisconsin. Our local emergency response teams area available 24/7, in many cases arriving within 60-90 minutes of your first phone call. If you do not see your area listed below give us a call to see if we can provide service when disaster strikes!
Chicago Full-Service Restoration Since 1988
Water Damage
Hardwood Floor Drying
Sewage Cleanup
Fire Mitigation
Anti-Microbial Treatments
Storm Damage Repair
Repair and Rebuild Services
Commercial Property Restoration
Water Damage
Our top priority is to quickly mitigate and minimize the seen or unseen water damage present in your home. We do this by extracting all the water in the area, applying disinfectant, removing any non-salvageable materials, and using equipment to dry the materials that can be saved. This not only prevents harmful mold from growing in the damaged area, but it also saves you money in the long run.
Hardwood Floor Drying
When hardwood floors become wet, they expand and swell at the edges of the boards, which could cost thousands of dollars in repairs. By using our proven drying and restorative method of using a combination of low grain refrigerant dehumidifiers & the wood floor Proven Drying System™, we can effectively dry your wood floor in addition to the wood subfloor underneath it as well.
Sewage Cleanup
Water that contains a significant degree of chemical, biological and/or physical contamination needs to be cleaned up quickly to decrease the chance of spreading disease and producing mold. Response time is critical, so it’s important to get emergency restoration service providers into your home as soon as possible to reduce repair costs.
Fire Mitigation
After the fire trucks leave, your property will likely suffer from not only fire and smoke damage, but also widespread water damage and flooding from efforts to put the fire out. Chicago Water and Fire Restoration has the specialized expertise to restore your home to its pre-fire condition. This includes eliminating water damage, repairing fire damage, eradicating smoke odors, and deep-cleaning soot from upholstery and carpet.
Anti-Microbial Treatments
When water is introduced into a warm, stable environment, bacteria and fungi are likely to grow. When these organisms start growing, they can infest your home and cause harmful disease and promote further damage to your home. We use industry-leading anti-microbial treatments to eradicate and suppress the growth of harmful microorganisms.
Storm Damage Repair
Property damage caused by severe weather can be devastating to your family or business. Storm damage restoration can be complex, so you need a company that can deliver repairs you can trust. From roof tarping to water removal and structural drying, Chicago Water and Fire Restoration has you covered.
Repair and Rebuild Services
In the majority of water and fire damage cases, a home will need to have repair and reconstruction services after the dry out and mitigation has been completed. We offer full-service water and fire restoration treatments, which includes the reconstruction of your affected property.
Commercial Property Restoration
If water or fire emergencies cause damage to your business, you need to act fast. Our team of dedicated technicians is trained to mitigate and repair any damage to your business quickly in order to get your operations up and running again. Whether you need cleanup and drying services or a full restoration, our team can handle it.
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Based on 553 reviews
Facebook Rating
Based on 80 reviews
Yelp Rating
Based on 99 reviews
Our Latest Reviews
We had a major flood in our crawl space over the Labor Day weekend. We called Sunday 9-6-20 and Project Manager Cem S. arrived within an hour. Apparently there was over 3 ft of water down there and he gave a reasonable quote and the process to correcting this issue. Technicians Martin, Peter, and Manny arrived less that an hour later and started the water elimination process. They were there for a few hours and had to return the following morning because it was late in the evening and there was a lot of water. They arrived Monday 9-7-20 on time the next morning and continued pumping out water. They were done @ noonish. Thursday 9-10-20 technicians Jason B., Antonio E. came to pick up equipment. And they discovered that we still had a plumbing problem somewhere because there was a significant amount of flooding in the crawl space again. Manager Scott was in the area and stopped by to help with issue. He told them to pump out remaining water again while I had to call out plumber again. Monday 9-14-20 technicians Mark and Alnardo came to get equipment and guess what? There was still water coming from somewhere. They pumped the remaining water out and had to come back the next morning. Tuesday 9-15-20 technicians Martin S and Josiah came to check things out. Third time’s the charm! No water! They scheduled to pick up equipment Thursday 9-17-20. They arrived early Thursday and added two more drying days because where area that was flooding still was a little damp. The technicians finally picked up all of the equipment Saturday 9-19-20.Overall, we were very pleased with all the technicians that were involved in our little nightmare. They all were very professional and gave encouragement and compassion when we needed it the most. They were not gonna leave until the problem was corrected. Once again, everyone did a fantastic job. You guys rock! Thank you so much!Joy
Eustacia A.
20:19 20 Sep 20
I had a great experience with Zach he was very informative of our problem and stayed with us till completion. I would highly recommend this company and request for Zach to make sure your problem will get solved!!!
Renee J B.
20:49 14 Sep 20
Thanks Chicago Fire and Water Restoration! Zac came and made an estimate for our water damage at 8:00am. By 2:30 Justin had everything cleaned up and in a good place. Definitely would give this company 5 stars.! They truly love there customers know how to treat them. Thanks!
Kerry M.
19:48 13 Sep 20
Chicago Water and Fire was able to provide me with a cost estimate the same day that I called and they had a crew out to do the work the next day. Thanks to the project manager, Dave Kunz, for making sure everything went smoothly.
Sam R.
16:49 13 Sep 20
Zac was is the associate that came out to help me. He was very informative and put my mind at ease that the process was effective. From the time he got to my house to the time they started the mold removal was only 2 hours. The price was l as than I thought it would be. Jason Bailey cam out with another worker to cut drywall and treat the mold. I wish I had the other workers name both professional and helpful. I would refer anyone to use this company very honest and helpful. They definitely put the customer first!Thanks Chicago water and fire!
Kerry M.
22:49 12 Sep 20
This company, from the first contact through the restoration process was nothing but terrific. Everyone we dealt with was courteous. professional, understanding and very helpful. Every phone contact was met with help and understanding. Talking to CW&FR personnel was great. Your first contact with this company and all the way through the clean up/ restoration process was FIVE Star. You make a call and a very pleasant person answers the call. You do not have to make endless choices every time or any time you call. Even calling to find out how to submit this survey was delightful. It is nice to talk with someone who is smiling. In so far as the work it was great. The project manager did everything he could to accommodate us. The crew that did the restoration left it better than it was. I can and will only have great things to say about this company and their work ethic. Like I have said from the first contact until now nothing but friendly, courteous, professional, responses and outstanding workmanship. I do not want to name names because I will miss someone. Everyone I dealt with was outstanding. A wonderful company and great personnel to deal with at every contact. Every company that has any phone contacts should take a lesson from Chicago Water and Fire Restoration!!!!!!!!!!!!!!!!!!!!!!!!!
Phil B.
21:57 09 Sep 20
The best company ever -- this is my second time in need of them in a month -- and my third time using them --They will check any area you are concerned...
Alice H.
17:55 08 Sep 20
Zac Matz came out quickly and was very responsive. Explained the process, helped file the claim and provided outstanding service. Made a bad situation as good as good be hoped for.Nice job - would use again!
Mike B.
17:10 08 Sep 20
This is the second time we have used Chicago Water and Fire. They are professional, on time, and the work is quality! After repairs, it is as though nothing ever happened. They are considerate of you and the situation and show compassion during the process. I have small children (damages are not easy to navigate when you have kids!) but they have always taken this into consideration to make the process as smooth and comfortable as possible. Thank you Ryan and Vince! One person a little unresponsive and kept us hanging a bit but everything else was great.
Angelike P.
14:13 08 Sep 20
Zac Matz came out quickly and was very responsive. Explained the process, helped file the claim and provided outstanding service. Made a bad situation as...
Mike B.
10:07 08 Sep 20
Brian and Jeremy and their team worked for hours! Sergey and Damien came later and worked just as hard. Courteous, professional, hard-working! From Dave the project manager thru the sewage clean-up process, Brian and Jeremy were so respectful and kind to my family! It was 5-star work from start to finish!
Christine M.
16:51 07 Sep 20
They gave be the best price and put me at ease that the work would be guaranteed. They worked fast work and even left their dehumidifiers a few extra days to make sure everything was dried out. I would recommend them to anyone needing a clean up service.
Stephen S.
01:43 06 Sep 20
Chicago Water and Fire came out to help after a burst connecting pipe flooded my first floor laundry room/ bathroom and parquet hallway. Zach Matz came with great team of Keith and Andy. They cleaned up the water and placed industrial fans to dry out the area. Three days later Jisiah and Martin removed the fans and damaged insulation . Then thanks to Samantha, Jenny and project manager Felioe Marin, the reconstruction began. Ricky and Travon replaced the insulation and drywall. Then the walls were prepped and painted with two coats of the paint I chose. Manny and Eric cut the porcelain tile and laid it, created new shelves and painted them, put in new baseboards, hung the mirror and four new louvered doors and then moved tin the toilet and vanity back in and placed the backsplash.As soon as ordered flooring arrives, they will lay new floor and baseboards. All trash and debris was removed daily. They were kind enough to agree to do additional needed tasks.I cannot say enough about the repairs by Chicago Water and Fire. They included me in all decisions. They worked with my insurance company to get me the best coverage for my damage. All of the young men doing the work were responsible, respectful, hard working, personable and very talented in repairs. They came on time and worked diligently remaking my home. They took pride in their work. I hope the flooring repair goes as smoothly. I could not be more pleased. CWFR was a complete package- clean up the damage and repair to new. Tana Hitch
Tana H.
15:47 05 Sep 20
Chicago Water & Fire Restoration has my highest recommendation. Prompt and timely response, professional staff and excellent work. Definitely the company to call if you need work done in their area of expertise. I would call them again.
Catherine W.
15:23 05 Sep 20
When a water leak ruined our ceiling, we called Zac to assess the damage. The mitigation was quick to schedule, did a great job and was quick to answer any questions I had.
Heather Z.
14:55 05 Sep 20
Zac did a great job walking through what needed to be done when we had water leaking from our ceiling. It was reassuring that they work directly with insurance to get everything paid for. The guys who did the mitigation were really professional and I highly recommend.
Matt S.
14:48 05 Sep 20
They were great the whole time -- incredibly courteous. The team that came to set up the drying equipment were very polite, wore masks the entire time, wore...
Jessica W.
11:50 05 Sep 20
Chicago Water & Fire Restoration provides not only quality work, but quality people! We had a pipe leaking under our sink and Zac Matz came to inspect the water and mold damage caused - explained the process and the equipment he was using; thereafter he sent Jon and another great technician who repaired and explained everything. Felt extremely safe with Covid-19 precautions and the safety displayed - I will use/recommend Chicago Water & Fire to all friends and family
Frankie F.
16:18 03 Sep 20
I highly recommend this company! We had a back up and sewage all over the basement. Zac Matz came out so quickly and took care of everything...worked out a reasonable cost, insurance, & arranged the clean up same day. Zac was super comfortable and professional to work with and I would absolutely recommend him to my friends and family. He took a very upsetting and unpleasant situation and made it disappear with ease. Thank you!
Jolie P.
23:17 01 Sep 20
Great and prompt service by Walter . Major water damage and he was out within an hour. So friendly, knowledgeable and reassuring. Definitely would use and recommend highly!
Meg M.
00:26 29 Aug 20
My plumber recommended CWAFR after a leak from my toilet tank caused a lot of water damage. They were called late on a Friday night and came out on Saturday to access the damage. Everyone that has come into my home has worn a mask and put on shoe covers. They have been on time, very professional and efficient. All the gentleman have been so nice and very good to explain each step. Cem, the project manager and Victoria, the on the phone scheduler, are the only names I know and they could not have been any nicer. I wish I knew the names of all the crew that has been involved with the cleanup. They all need recognizing, because of their kindness and professionalism. CWAFR has even taken care of dealing with the insurance. I really don't have enough nice things to say about this company and feel very fortunate they were recommended to me.
Janice T.
00:09 29 Aug 20
After discovering a leak which led to mold, our plumber recommended Chicago Water & Fire Restoration and with us making one phone call, Zac Matz was in our home assessing the damage/issue. Zac clearly laid out a couple of different options and the advantages/disadvantages to each one making me feel like I was able to make a sound, informed decision. He even took into consideration us having young children to draft a plan to keep them as safe as possible too! Once we agreed to a plan, Zac made the necessary arrangements to have Mike and Kevin in our home removing drywall within a couple of hours. Both Mike and Kevin were very respectful of our space, meticulously clean, and even mopped our hardwood floors on their way out! Other than the great service and overall professionalism, all parties involved wore masks without being asked to which was very important to our family in these trying times and not a given when people are working within your home.
david C.
02:47 28 Aug 20
Zac Matz was unbelievable taking care of me and all necessary clean up. He explained every detail and what had to be done. He was in contact with my insurance company verifying everything that needed to be done. He answered all my questions in a very courteous manner. He is extremely knowledgeable and has excellent customer service skills. Without Zac we would not have been able to complete our repairs on our own. His phone response back to me with my questions is always done quickly. If I ever need this assistance again, he will be the the one on top of my list.
Ken D.
21:35 27 Aug 20
Zac Matz was the project manager for my job in the Fort Sheridan area of Highwood. He is one of the finest service professionals that I have ever worked with. Zac was very professional, knowledgeable, and service oriented. It was a pleasure to work with him, and I will recommend him very highly to all of my clients in the future!
Erik G.
22:38 25 Aug 20
Chicago Water and Fire helped restore my house to better than new. A small leak turned into a bigger project that Travis, Rene, and Piotr brought back to life. Thanks guys.
Jerry O.
16:59 25 Aug 20
Chicago Water and Fire helped restore my home after a small leak turned into significant damage. As a result, my home is even nicer now.Travis, Rene, and Piotr were great to work with
Jerry O.
16:55 25 Aug 20
Called for Mold removal in my basement. Although I'm still considering my options and have NOT had any work done, initial impression is good. The Project Manager Walter came by my house the same day I called them, offered up front and honest info about what services they offer, and what guarantees they can make. Very happy with the overall responsiveness and being up front with their sales pitch and what's excluded in their guarantees. I'm still considering my options to have the work done, and if the price is right compared to their competitors, I'll definitely be moving forward with them.
Eric A.
18:30 22 Aug 20
The service of this company was absolutely outstanding. They were attentive, courteous, knowledgeable, quick to respond, and cared about my stress, worry and concerns during the whole process .... they really were empathetic and even made jokes to make me laugh when they could see I was stressing about the situation because they know that any housing damage or disaster is a difficult situation to handle, especially when you are worried about the potential cost, and especially during covid when so many are out of work. I was given updates from their customer service when they would arrive and if they were running behind. They never cut me off when I was trying to talk, they were real people that listened. Every single phone call was friendly and informative. They truly do think about the customer and their needs. I would definitely recommend working with this service!
Jacqueline F.
14:08 20 Aug 20
I reached out to multiple Mitigation companies when we had water damage in our kitchen and chose Chicago Water & Fire Restoration after chatting on the phone with Project Manager Zac Matz. Zac was absolutely phenomenal from start to finish. His professionalism, customer service, prompt communication, and his reassurance that he would be available for and all questions when overseeing the entire process was exactly what we needed when dealing with water damage and 100% why we decided to go with Chicago Water & Fire Restoration and not another company. Service really was the deciding factor here and that was all Zac. He quickly and thoroughly provided our scope of work and used multiple tools to make sure that the mitigation team knew exactly where the water was and where they needed to treat and dry explaining it all to us every step of the way. The mitigation team that was scheduled was thorough and installed and then removed their equipment 4 days later when everything was dry and were organized and efficient as well. Overall, dealing with water issues is stressful enough as it is - save yourself unnecessary headaches by getting the job done right and a lifetime warranty and call Chicago Water & Fire Restoration and ask for Zac Matz.
Fatin A
13:43 20 Aug 20
Zach Matz and Mike Rice were just at our home to inspect water in our crawl space. We were given information on potential reasons for this issue and remedies. Their honesty and professionalism were refreshing. We will use Chicago Water & Fire Restoration in the future if the need arrives and will request Zach Matz. If you ever need their services do not hesitate to call them and have them work with you.
Cindy Davy L.
18:31 19 Aug 20
In April, our living room ceiling developed a water spot/leak. We recently purchased the home in August and immediately contacted our home warranty to dispatch a plumber. Due to having water in our ceiling the plumber stated he could not proceed in a fix until the water damage was mitigated. At that point I was at a loss on who to call, fortunately for us he recommended CWFR. I called CWFR and not only was I able to make an appointment same day but within an hour of me calling, Zac Matz (a project manager) was in my home assessing the damage. He was professional, informative, understanding and most importantly guided me every step of the process. Water was detected from 2 sources a sudden break in the tub piping and also a toilet leak. I could not believe how quickly CWFR responded! Literally that same day, a team was dispatched to conduct the emergency services of removing the damaged ceiling, insulation, and completely gutted the bathroom due to grade 3 water damage. They set up the machines to dry out the water that had accumulated in the ceiling (the area of a king sized bed) and to prevent mold developing. David and Toby tarped the areas, cleaned up after themselves and were freakishly efficient. I’ve never seen anything like it and we have remodeled our previous homes. Now came the hard part. Unfortunately for us, our insurance company was extremely difficult to communicate with and as a result our claim took nearly 5 months to process. It became my second job calling our adjuster weekly for a status update but CWFR never faltered and continued to deliver above and beyond customer service by coordinating everything the insurance needed, promptly responding to any of their request and my calls. Finally at the end of July (a few weeks ago) our claim was closed and we could begin the work. CWFR delivered exactly what they promised. We were assigned Felipe as our reconstruction manager and he was fantastic! He provided us with a budget for our work and simply asked us to pick out what we materials we wanted to use, aside from sending the skus of the material we wanted, we did nothing but watch our bathroom transform. He inspected the job several times, picked up materials and the team Erick and Manny were prompt, professional and very clean. Jaime the painter, laid down paint blankets everywhere including a plastic door for my office since I work from home. Overall they did an amazing job! We couldn’t be happier. I’ll be recommending them for many years to come!
Connie D.
19:37 15 Aug 20
Hi Joey, Mendoza and Martinez did such a professional and impressive work painting repair of the entire ceiling tiles and paint and clean up very great work and thank you so very much for helping us out. Sincerely, Mr. and Mrs. Alebiosu 🙏
Omar A.
17:29 13 Aug 20
Walter came out on the same day the company was contacted! I was expecting only a consulation, however, by the time he finished explaining what was going on...I had already decided that I would be going with the company. Next thing I knew, the team was at my house and ready to start the work. Great experience so far.
Theodore M.
04:05 11 Aug 20
Stuck in an emergency situation with damage to your home? Call Chicago Water & Fire Restoration. Zac Matz is our project manager, he was beyond helpful in helping us navigate a stressful situation. He was patient with our questions, knowledgeable with answers, and genuinely a nice guy. We are so thankful that he was assigned to our project, he worked quickly to ensure that he had teams ready to move in less than 24 hours to support the water damge we incurred. In addition to this, he has made himself accessible almost 24 hours a day. The following people are all part of the hard-working team that is helping to mitigate our damage, it's seriously hard work and long hours... and they ALL deserve a special thank you! Three cheers for the following team- Zac, Manny, Martin, Luis, David, Ryan, Ramon, and Jaun....We so appreciate everything that you have done/are doing
jennifer w
20:38 09 Aug 20
Came out on the same day to not only give me an estimate but then had a crew start hours later and work way into the night for 2 nights! Top notch team from start to finish.
Patrick G.
10:54 08 Aug 20
Zac from Chicago Water and Fire is Amazing. I am an owner of Hydro Tech Max Plumbing. I do not recommend just anyone for my customers period. Zac and Chicago Water and Fire is the one shop stop.Zac works with my customers in a way that is incredible. He has a heart, and treats it like it is his own problem. He relates to customers like it is own problem. He takes the stress out for them. Works with all insurance. They are HONEST! Ask for Zac.
Michelle K.
01:08 06 Aug 20
Zac from Chicago Water and Fire is Amazing. I am an owner of Hydro Tech Max Plumbing. I do not recommend just anyone for my customers period. Zac and Chicago Water and Fire is the one shop stop.Zac works with my customers in a way that is incredible. He has a heart, and treats it like it is his own problem. He relates to customers like it is own problem. He takes the stress out for them. Works with all insurance. They are HONEST!!!!!!
Michelle K.
01:00 06 Aug 20
Zac from Chicago Water and Fire is Amazing. I am an owner of Hydro Tech Max Plumbing 630-853-2884. I do not recommend just anyone for my customers period....
michelle K.
18:05 05 Aug 20
They came to my home and gave me estimate, very professional
Chicago R.
23:01 04 Aug 20
Amazing working environment with friendly people, plenty of incentives and competitive pay
Marshall P.
21:46 04 Aug 20
The Project Manager Zac Matz who first priced the work was very knowledgable, cordial and respectful. The following day, the setup crew (Jordan and Enrique) was very efficient and conscientious. Three days later, the cleanup crew (Keith and _______) was also very efficient and conscientious. I would hire CWFR again.
jeffrey S.
20:43 03 Aug 20
Very professional and very nice. I had my ejector pump go out and they mitigated my crawl space and closet. After they were done you can't even tell I had...
Rana C.
04:52 01 Aug 20
Can't say enough about the quality, professionalism, and expertise of this company. When the next emergency arises, I would call them back in a heartbeat!
Kathleen H.
14:33 31 Jul 20
Walter did a great job assessing the damage and explaining everything to me to insure I understood. Would recommend them to anyone. Good Work!
Randall K.
22:50 27 Jul 20
CWAFR did an absolutely top notch job on my laundry room and basement workshop restoration the last week of 6/22. A definite shout out to Manny (lead) and Eric (apprentice) as well as the Project Manager Filipe for a job well done. These guys worked incredibly hard for over a week to get things back to better than they were before the water damage! They arrived on-time every day, took no breaks except for a very short lunch, and often worked into the evening. Plus they were professional and actually nice to work with; even with my incessant questions (very patient guys!). So I highly recommend CWAFR for you water mitigation and reconstruction needs! So much so, that I'm having CWAFR (Filipe, Manny & Eric) do the reconstruction of my living room after damage caused by a roof leak on 5/17. They'll start working on it 8/3. Can't wait!!
Jack R.
18:02 23 Jul 20
In April this year a flooded laundry room and basement work shop because of a broken laundry tub drain pipe caused by a plumber was no match for the CWAFR...
Jack R.
20:13 22 Jul 20
Very professional
David F.
20:45 20 Jul 20
I had sustained water damage to the lower level of my home. CWAFR dispatched Zac Matz (Project Manager) on the same day that I had called. Zac was very thorough in his evaluation of the situation as well as explaining in detail the mitigation and repairs that will be required. The very next day, a mitigation crew was dispatched to my home (Josiah Viland and Martin Santoyo). Both young men were very polite and hard working. They represent CWAFR in the best possible light. The mitigation process was completed seamlessly. I trust that the restoration portion will go just as well.
Dave R.
15:30 20 Jul 20
Zac Matz arrived promptly on time as indicated. He was professional, informative and friendly. He explained his findings and arranged to have the problem remedied within the day as I was under a time constraint. The cost was less than what I had anticipated which was also nice.
stephen
14:55 16 Jul 20
Walter was great and extremely informative. He was patient with our problems and able to identify the problem and offer solutions.
Meghan C.
19:39 15 Jul 20
Cem was efficient and professional in addressing my concerns after purchasing a new home. No more anxiety or concerns. Highly recommend!
MX7390
17:04 15 Jul 20
professional kind efficient
Jason J.
17:02 15 Jul 20
We had some serious water damage just as the pandemic hit. CWFR got here quickly and took care of all the claims work with our insurance company making sure...
Mike B.
08:58 10 Jul 20
Great Company to work with when dealing with water damage! Professional and very courteous.
Pamela Prather M.
13:05 03 Jul 20
We had a water leak in the first floor bathroom due to a backed up sewer line. The plumber who fixed the blockage recommended Chicago Water & Fire. We called and someone came out the same day to review the severity of the situation. Later that same day, the cleaning crew was out to clean, disinfect, and set up drying fans. They worked very fast and were done the same day. The crew was courteous, friendly, and very efficient...we highly recommend their services.
Jennifer S.
00:07 29 May 20
Walter was very informative and understood our stress in the matter of our crawl space. He made sure that we understood everything and did not leave until all of our questions were answered. Walter kept it funny as well.Thank you!!
DH M.
22:52 25 May 20
CWAFR just completed a very successful remediation and restoration project for us. We were amazed at how quickly they got someone onsite to assess the...
Boomer B.
08:20 22 May 20
We were given the name of Chicago Water & fire due to flooding issues in the basement from this past weekends rain.We called first thing Monday and we were told that we can expect someone Tuesday between noon-4pm. We received a call from Walter around 2pm that he was on his way. 15 minutes later he arrived and spent time going over everything with us including how the process works, what to expect and more.We were very thrilled with his candor and honesty. He set us up with an appointment for remediation/renovation to begin ASAP. We realize we aren't the only homeowners dealing with issues, but we feel very confident that we chose the right company!
Phil H.
23:11 19 May 20
Travis, Alex & Bobby did an excellent job repairing our basement! They were courteous, efficient, neat and never assumed they knew what we wanted. Great communication. The entire experience with CW&FR from start to finish was exceptional. From Ryan who started the process, Jennifer who updated us and made appointments, the crew that dried out the basement, and finally the repair crew. A very smooth and timely process. Thank you!
Pam H.
19:28 18 May 20
We recently had a pipe leak in our kitchen, and a quarter of our garage ceiling was ruined. This happened 3 weeks into Quarantine when I was unsure I would have a job, and basically our whole world was turned into chaos. I am SO GLAD, that of all the stressful things, this pipe leak ended up being the least of our worries.Chicago Water and Fire are AMAZING! They did such an amazing job, that I had forgotten there was even an issue during the whole process. 12 hours after the leak we had a plumber fix everything, who then told us to call Chicago Water and Fire Restoration, and Zac from CWFR showed up 30 minutes later. What could have been a nightmare and a long drawn out process was pretty much taken care of in less than 24 hours. On top of that, Zac was one of the best costumer service people we've ever had to deal with for really, anything house related. He came in, he did his evaluation in 10 minutes, and then he explained to us what he did and why he did it, and he showed us the water areas with his tool. He was very clear, very to the point, and super nice at the same time. His crew then came promptly after that. Throughout the mitigation process, we had Keith, Jason, and Tyler. All SUPER nice guys. Very sweet. Communicated everything to us. They even told us when they were leaving for lunch. Which they did not have to do.They came in, and had the ceiling stripped and ready for renovation by 5pm the same day. So our wet ceiling was being repaired in less than 24 hours from the time of our leak. The other thing I was surprised by, is that everything they moved, they put back. They even helped me move some of my business equipment into the basement so that I could still do business while they worked. They handled all of the paperwork for our insurance company and Mortgage company.Then they came back and completed the job with construction. Our crew for that was Travis, Ricky, and Travon. Again, the crew was super sweet and nice and highly communicative. They went above and beyond with the drywall and the paint. I feel like I have a new garage. This situation could have been so much harder to deal with during a time when we had children being home schooled and working from home, and these guys were like home repair super heroes. We can't thank them enough.
Michelle W.
16:19 14 May 20
Quick and excellent service !
Dennis B.
23:11 28 Apr 20
We had a pipe crack in the basement with lots of water damage. Zak came out in 1hr from when we placed the call. He guided us through the process, and we are confident our basement will be back to it’s former glory. The crew came quickly and set up all the equipment in a flash. Overall, we had a great experience. Each and every person we spoke with was professional and kind. This is a great company!
Meghan R.
00:00 28 Apr 20
this is a awesome company to clean up, nice guys.they are very clean when they do the job.
Pat F.
16:53 25 Apr 20
Jose is an excellent work and very professional. he gives great advice on remodeling ideas. It's easy to talk and work with him when he on the job. He is...
Daniel C.
13:56 22 Apr 20
very professional and friendly
Diana Lynn Turpel M.
14:53 21 Apr 20
Apparently, water likes me because we just had another incident in our home. This time a leaking toilet. Thankfully, the damage was not as severe. After...
Chris W.
13:13 10 Apr 20
These guys are amazing. I had to have the cleaning crew out this morning. Anthony & Brandon were great! They arrived right on time, worked fast, and addressed all of my concerns. Special thanks to Dave K. For getting me scheduled right away. You guys rock!!
Amanda M.
15:30 08 Apr 20
Amazing service! Walter Wendt came assessed the damage, was professional and helpful. Had the cleaning crew out within hours! I was so grateful during COVID-19 I am able to count on a professional company to help me! I would recommend Walter who was very respectful and professional. Great company!!
Carmen P.
16:10 31 Mar 20
We had flood damage in our basement, and Chicago Water and Fire Restoration came out to take care of it. Dan came to our house and explained the entire...
Bernadette M.
12:47 25 Mar 20
They saved our basement carpeting when we had a cracked water heater!!!
Dena S.
14:46 23 Mar 20
This company is great. Walter Wendt was extremely thorough and helpful explaining the process and the importance of what they do. I highly recommend this company when you are in need!
Annie Secker L.
14:30 12 Mar 20
Great Service. Walter Wendt did fantastic job explaining the need for and process of the clean up. I will be sure to recommend your services in the future.
Kevin K.
23:41 06 Mar 20
The worked hard at being careful not to damage further any wood work or walls when removing cabinets and sinks.
Lynn C.
17:21 22 Feb 20
Noticed flooded basement Saturday morning, by Saturday afternoon Chicago Water and fire were setup and working on mitigation. A second crew showed up early Sunday and worked until finished. Both crews were friendly,courteous,professional people. I will recommend Chicago water and fire to anyone who has water Or fire damage.
James C.
17:08 07 Jan 20
After returning from vacation to find a broken pipe and three rooms in my house flooded , I was so very upset ! Scott was out right away and made me feel much better about the whole process.Everyone has been helpful and great . A very positive end to a horrible beginning !
Lynn M.
20:49 17 Dec 19
Wonderful experience - fast response and great work. My basement water heater failed, and Chicago Water & Fire came out first thing in the morning to clean up the water, dry out the rooms, and schedule putting in a new floor. I liked how Travis was willing to work with my schedule, offered fast email and text responses to my questions, and advised me on floor options. Ricky and Joel did an excellent job installing the new vinyl plank flooring, and communicated with me throughout on what they were doing and why. They were thorough, professional, and pleasant to work with. After finishing the floor installation, Travis walked through it with me, made sure any last questions were answered, and said I could email, text or call with any follow up questions anytime.A great experience, I would highly recommend them and will use them again for any basement issues!
Susan S.
17:06 10 Oct 19
Wile I hate that we have had to use your services twice in the 8 years we have owned our home, I am really glad that I knew calling you would result in a job very well done. Ramon and Dontrell worked tirelessly for over 5 straight hours on Sunday morning. They were friendly and pleasant, and were meticulous in their work efforts. I highly recommend your company to anyone who has experienced flooding in their home.
Michelle Gogliotti R.
14:39 30 Sep 19
Zac was at our house from around midnight to 3am assessing damage we incurred and was so professional and helpful during the whole nightmare. His team then came out on a Sunday evening to start the mitigation process. They were very easy to work with and everyone was able to explain each step of the process clearly to us. We definitely plan to use them for the whole reconstruction process as well.
Jenn H.
22:29 17 Sep 19
Thank you Chicago Water & Fire! You made an awful experience amazing. Your rep Scott and cleanup crew were very respectful, courteous and professional. Clean up crew worked vigorously and delicately with our home and belongings for 9 hours. I’m very happy and grateful for their efforts. I highly recommend their services whenever you find yourself in a crises situation. Thank you Excel Plumbing for your recommending their service.
Christine S.
11:05 13 Sep 19
We had a pipe leak in the basement and my plumber referred me to CWAFR. When I called they were out within hours to assess the damage then had a team out to demo the same day. They dealt with my insurance and getting everything all settled. Casey M and DR were very courteous and professional. Casey M went above and beyond and I could tell he cared about having quality work. Ryan, the project manager, was very helpful in coordinating everything. Thanks CWAFR!
Lisa N.
00:52 06 Sep 19
Best place around. Extremely knowledgeable and friendly, top notch service and they get the job done!
Matthew T.
22:37 28 Aug 19
Their quick response, knowledge, and guidance made a horrible situation a bit more bearable.
Julianne T.
13:30 22 Aug 19
Great customer service! Will always recommend them
Samantha A.
14:46 11 Aug 19
Good service. Excellent workers.
Ken W.
15:18 25 Jul 19
I received same day service when I called with my leakage issue. The representative came and immediately put me at ease in resolving my issue. I was impressed with his knowledge and courteousness of answering all my questions. I would definitely use this company again.
Barbara L.
22:51 22 Jul 19
timely fashionroger did greatgood pticecan't even tell thereriger put everything back just like it was
Dennis M.
17:28 25 Jun 19
Their thoroughness , knowledge, and professionalism.
Thomas N.
14:49 18 Jun 19
My husband and I used Chicago Water & Fire Restoration when we had some major flooding in our condo. Mike was our main guy and he literally saved the day....
Rachel S.
15:29 06 Jun 19
Good Service, excellent workers, and kind assistance! I have a huge job with mold in my basement and they have been helpful and clean up the area. I literally didn't have to lift a finger! After I have my basement waterproofed, I will again have this excellent service company come out and help me rebuild the basement! I would recommend Highly to anyone in need of water or fire assistance!
Rosina M.
13:55 27 Mar 19
good service, staff are hardworking and diligent, entrusting my basement is a good thing , gives me peace of mind
Lotis P.
23:07 17 Feb 19
Had gross sewage bubbling up from a floor drain and our plumber referred us to Chicago Water and Fire Restoration for cleanup. He put the call in for us and a couple hours later a friendly estimator, Joseph, came and assessed the damage. Very polite, professional, and funny. He answered all my questions and was patient with me too. A couple hours later, the clean up crew, Mike and Mark came and they are AWESOME!!!! Also polite, professional and funny as well. Kept my mind off of the issue/stress of what was happening, while getting the job done efficiently. Answered any questions I had during the entire process of wall cutting, floor ripping, turd washing, and microbe execution. These guys are seriously a hoot! They make a great team. Didn't want them to leave! A+++! Two Turds Up!👍👍Would recommend this company, and specifically Mike and Mark, to anyone and everyone.
Joanna R.
03:10 26 Jan 19
Your team is awesome! Rob Nix was really great at getting the guys out here quick to respond to a toilet leak that another company failed to respond to. The crew was super knowledgeable and worked on our house till 1 am last night! Very professional and made a bad situation better. Thank you for everything and we know we are in good hands!
Morgan D.
15:26 08 Dec 18
Their response time and quality if work was excellent.We would use them again if ever necessary.
Dave L.
17:20 26 Nov 18
After a pipe burst in our garage, we had to have a restoration completed that went from garage to bathroom to laundry room. Chicago Water & Fire was quick and courteous throughout the entire process. They helped me work with my insurance and gave me exactly what I asked for! Ismael and Damion were polite and hard working. They checked with me through each step of the restoration and brought my dream bathroom to life in record time! Can't recommend them enough, thank you!!
Jessica F.
02:03 03 Oct 18
Sam and Mark arrived on time on a Saturday afternoon to clean a very nasty crawlspace sump that was full of foul smelling muck. They were professional and explained everything that they were going to do. They took extra precautions to keep our home clean, as our crawlspace was very muddy. They cleaned up the sump pit, treated all the wood with an anti-microbial and anti-fungal, dried up the standing water that we still had and spread a vapor barrier across the entire crawl space floor. We could not be happier with the results, they stayed until the job was done so our plumber can come in the next day and repair the sump pump system.
Ralph B.
03:13 30 Sep 18
Luigi and Martin are punctual, polite, and did great work restoring my basement after water damage caused a mold issue. Highly recommended.
David P.
18:59 29 Sep 18
The gentlemen that came to clean are some of the hardest working men I have ever met! They were courteous, dedicated, and very polite. They made sure I was kept abreast of everything they were doing and made sure I was ok with it and answered any questions I had. When they arrived I was informed of who they were and asked how long I wanted them to stay. They arrived the next morning and I was amazed at how much they were able to accomplish in such a short amount of time. I teased them that they were "beasts" because of how much they did and can do! My hats off to Gil, Mat and Lorenzo as they are very valuable employees of your corporation!
Lori S.
02:01 29 Sep 18
Everyone was great from start to finish. Had a mold problem in my basement due to water damage and called several mold remediation companies but Chicago Water & Fire gave me the best quote by far. Rob came by to assess to damage he was very knowledgeable and courteous and explained what needed to be done to address and remediate the mold. Luis and Kaylin arrived on the next day to remove drywall, clean and sanitize the entire area, they did an excellent job. I will certainly recommend Chicago Water & Fire Restoration to anyone who has water or fire damage. Thanks to Rob, Luis, and Kaylin
Anisah M.
21:30 26 Sep 18
My crawl space flooded for the first time and I was devastated. Called a plumber to fix my sump pump which broke a month ago and I had no idea. Lost everything down there and had mold. Called Chicago water and fire and was blown away by how much they care and the knowledge from beginning to end. Walked me through what’s happening and what they will do to clean up. Luis and josh came out and had the task of cleaning it up. They took such great care of my home and made sure we knew what to do and what was going to happen. I will forever be grateful and will recommend to anyone that has to unfortunately deal with this mess. They are amazing.The final crew came out on a Saturday, Sam, Mark and josh. The crawl space looked and smelled amazing. I can’t say enough great things about them and equine I have met. Such respectful understanding people. My home is back to normal, well actually it’s better now thanks to these fine people and company.
Sandra B.
21:36 21 Sep 18
Had to have kitchen ceiling and bathroom floor torn up because of water leaking from bathrooms above. Tyler and Jason came out and were very nice and professional. Took care of the job in a safe and timely manner. Highly recommended.
Mark S.
03:05 15 Sep 18
Collin and Corey, the men assigned to this project, were so thorough and stayed with it until the job was properly completed, even though beyond 6:00 PM. They swept up soil/ dust/ pieces of concrete, power washed, sanitized and helped move items in the basement. I could see (and smell) a major difference between the 'before' and 'after' clean up! What a great job! They represented the company well, too, and let me know about other work needed that the company can provide--something I would want my employees to do. As I result, I'm quite likely to explore other future work with this company. (Please share my reactions with the staff.)
Marlene M.
19:38 05 Sep 18
I am very impressed with everyone that has been through our house, from the initial sales contact of Peter to the mitigation team of Derrick and Dennis, to the guys whose names I can't remember, picking up and dropping off the all the fans and drying equipment, to Rob, our project manager and the drywall guys, again whose names I can't recollect. Everyone has been courteous, professional and clean!
Aaron K.
16:44 30 Aug 18
I had to have mitigation and restoration for a flooded bathroom due to a malfunctioning toilet....nasty! All-Suburban Plumbing recommended Chicago Water & Fire for the mitigation, and I decided to use them for the restoration work too. They were at my house within 24hours and within 48 hours everything was dry and ready for restoring. Everyone was very professional, very friendly, and showed the same kind of urgency to complete the job and get everything back to normal as I did. The Project Manager, Jonathan Allen, was great! He kept me informed of progress every step of the way. The contractor did an excellent job of rebuilding my bathroom, too. Thank you Chicago Water & Fire Restoration!
Cathy A.
20:37 28 Aug 18
Company has been more than helpful over the last month. The mitigation guys were great and extremely thorough in making sure that everything was completely dry after our water heater leaked. I can't say enough good things about Brandon and Josh and the work they did in our utility room as well as prepping the house for the next phase. Both of them were more than willing offer suggestions when needed as well as answer any questions I had. Hopefully no family or friends have a water or fire problem in their homes, but if they did, I would recommend Brandon or Josh without question.
Charlotte Bond H.
03:00 15 Jul 18
John and Edgar were great. They cleaned up our wet basement carpet, pad, and baseboards with a smile and friendly, professional attitudes. Thanks guys.
Debra Bacon M.
17:04 12 Jul 18
We had a sump sieze up and resulting water damage to our basement. We contacted Chicago Water & Fire at the suggestion of our plumber and glad we did. The estimate was reasonable and explanations clear and the team that did the work (Joe, Oscal, Collin, & Coly) worked hard, kept everything clean and explained every question clearly. We were pleased at how clean the resulting basement was once they came and took away the fans and dehumidifiers. The work was reasonably prices, well done and their courteous manner was appreciated throughout.
Jeff S.
18:06 11 Jul 18
We had a water leak which resulted in extensive damage throughout our home. Our plumber recommended Chicago Water & Fire Restoration, and we are please with the referral and the job CWAFR did to mitigate and restore our home. We were particularly impressed by our restoration team Felipe and Ricardo. They are polite, professional, and very competent at that craft. They also were very sensitive to the need for a daily clean up. We are happy to recommend this firm to anyone who finds themselves in a similar situation. Larry Johnson
Larry J.
15:47 11 Jul 18
Excellent work performed by Chicago Water & Fire for the cleanup and the reconstruction of our basement. The cleanup/mitigation work was done efficiently upon an emergent call. The team was kind and courteous. They understand the insurance policies well, explained us why our damages should be covered by our home insurance policy. The reconstruction work was also done professionally by the crew Kevin, Luigi, and Phil. The team treated us with courtesy, and make sure that our voices are heard and we are fully satisfied with what we are getting. Highly recommended!
Rui H.
02:14 04 Jul 18
Tyler and Jason were great in helping me out. Everyone who came to help me from your company were kind and expert in their approach.
Colleen L.
23:12 02 Jul 18
My sump pump failed after some heavy rains and I had about 8 inches of water in my basement. My plumber replaced the pump and recommended Chicago Water & Fire Restoration for the clean-up. They came out very quickly and the crew got right to work the next day. Big Thank You to Walter, the project manager and Will and Joel for doing a great job!
Linda F.
13:53 29 Jun 18
I needed to have mitigation and restoration work done, as well as have my flooring replaced due to a leak from my water heater. Needless to say I had no idea what to do! Phillip R. came and assessed the damage and work that needed to be done regarding the restoration portion. He was so kind and courteous, and took the time to explain what to expect during the whole process. I was also advised of my rights as a consumer. From there, all I had to do was pick out my new flooring, and sit back and relax… They took care of everything, including working with my insurance company. Victor and Angel came and replaced/painted the wall that was damaged and removed. And they put in the new flooring. The new wall looks awesome, and my flooring looks amazing!! And they were so neat as they worked. I was so impressed with this group of guys. I appreciate how easy they made this process for me. I can’t thank them enough. I will definitely recommend Chicago Water Air and Fire to anyone in need of the services they provide!!
Nik W.
13:36 29 Jun 18
On June 6th we were referred to Chicago Water and Fire by our plumber. We had an issue with our basement toilet backing up and the plumbers had come to rod out the line from the cleanout. Due to the fact that we had sewage in the basement it was recommended that we get the basement professionally cleaned.Scott Meyer came and did some measurements and had a crew out by the afternoon. The first crew was lead by Brennan Gleeson and his was the best. I don't know all the names of who was with him the first day but they did an excellent job. I do know that Matthew Kittrell worked with him on the last visit.They carefully removed items from cabinets and storage and placed them in the garage for us and started to remove and break down items that needed removing as well as applying the disinfectant to the basement. Because it was so late a second crew came on June 7 but did not do as well as the first and did not remove the cabinets while the dumpster was here. Brennan came to check on the humidity levels a few days later- it was a bit high and he left the equipment dehumidifiers and fans to keep reducing the humidity levels. He wanted to make sure the basement was dry. Another crew came by on Friday June 15th and were suppose to remove the cabinets and check the humidity again and remove the equipment if it was dry in the basement. They did nothing but check the humidity and leave. Somewhere along the line Brennan came and move an air scrubber from our first floor into the basement as there was a musty, moldy smell in the basement. Brennan ultimately came by on Father's day with Matthew Kittrell and worked their buts off in the heat -it got into at least the upper 90's that day and was very humid. Brennan and Matthew worked very hard that day breaking down cabinets -as well as removing items from cabinets that the other crew should have removed - so that they could fit them in the box truck to haul them away. They also removed the equipment that day as the humidity levels were down.They were absolutely dripping with sweat when they were done.Bottom line, Brennan Gleeson went above and beyond to make sure things were done and done right. He did so with the help of Matthew Kittrell and I'm not sure who else.
Louanne O.
13:48 25 Jun 18
Call Chicago Water & Fire restoration Walter came out that day to assessed damage. Derrick and Dennis came in and set up dryers and dehumidifiers in the house. Took out water damaged drywall and floors. Answered my many questions. would recommend this company highly. Deborah Mauro
Deborah M.
13:54 23 Jun 18
Estimator Peter and mitigation team Will & Joel did a great job finding the source of the leak in the ceiling. Thank you!
Peter G.
11:33 22 Jun 18
Great service. Fast, fast, fast. We had an upstairs toilet which was apparently leaking into the ceiling: one day, it just all poured through. Eeww. CWaFR responded to a request within an hour, gave the estimate the same day, and were out the next morning. Disinfected, set up dryers, and explained the process. They worked quickly and cleaned up any mess. Crew (Joel and Ed) was super polite and professional. I couldn't be more pleased with the service.
Amy K.
18:34 21 Jun 18
Didn't know who to call as HOA and management co. were little to no help. Saw vehicle out side with logo and tried you first. No need to look elsewhere! Very helpful, informative, and at a time when very frustrated, PROMT. Scott assessed damage, Will and Joel got the driers going and will see them again Saturday morning. Thank You. I would be pleased and confident in recommending to anyone and insistent on referring to a friend or family. Thank you, again. Thomas P. Diedrichs & Elizabeth I. Mostowski
Thomas D.
16:16 20 Jun 18
Walter came out to assess the damages to our kitchen ceiling caused by a leak in the master shower directly overhead. Anthony and Sam arrived at the scheduled time and began preparations for their water damage repair. They were very polite and considerate of the two of us very senior citizens who have owned this home over fifty years. They enclosed their work area with plastic sheeting to maintain the area as dust-free as possible and set up dehumidifier and heavy duty fans to remove any moisture left in the wallboard and area to prevent mold from growing. The only big hurdle for us was the noise from that equipment, which had to run 24 hours each day for four days. But - we certainly did not want to risk mold. Aaron was here this morning to estimate cost of replacing and painting ceiling wallboard. We are now waiting for insurance company approval to move forward with this final part of the job.Every individual with whom we have had contact in this organization has been very courteous and patient to answer any questions we had about any part of the process.We have no doubt the job will be completed to our entire satisfaction.Chicago Water and Fire was recommended to us by a good friend who had anexcellent experience with their work in cleaning up water damage inside their home. We will not hesitate to recommend them to anyone having need of this type of service.
Peggy K.
16:00 20 Jun 18
Our hot water heater cracked and leaked all over. The crew came out and helped us through the process of getting in touch with our insurance and setting up the equipment to get everything dried out. Once everything was negotiated with the insurance they told us that it would be about 2-3 weeks for the actual work. Disappointing but they had jobs already scheduled. As soon as a spot opened, just a couple days later, they were quick to take care of us. Phil came out and let us know what to expect and what we needed to do to prep for the crew to come out. He even helped us in figuring out how we could get the type of floor we wanted through out the damaged area and helped us save more money. Uri and his crew came out and was able to get the job done in a just a couple of days and everything looked great.
Jeremy T.
18:03 19 Jun 18
Will and Joel did a great job setting up our equipment after a water leak issue we had. They were friendly, worked hard and were helpful. Thank you! -Andrew Scharm
Andrew S.
19:28 18 Jun 18
Any water damage can be a nightmare! Chicago Water & Fire are one of the most professional companies I have dealt with in a very long time. Felipe and Ricardo were excellent! Felipe always updated me after each step of the way. He checked in with me at important milestones which made me feel very comfortable. In a service business, communication is key. Everyone at Chicago Water & Fire are friendly, communicative and professional!Felipe and Ricardo did amazing work on restoring my bathroom, it's beautiful! Thank you!
Melissa R.
10:52 14 Jun 18
We had a sewer pipe back up into our basement and were referred to Chicago W&FR. They were not only super efficient and courteous but they walked you through the entire process step by step and made you feel at ease. They quickly took care of all of the clean up needed and just finished our remodel. We could not be happier with the results! All of their staff from the office to the guys on site were polite and respectful! I would like to specifically praise Jason for making the project a breeze and I can't thank Casey and Matt enough for all their beautiful hard work! Would recommend them to everyone.
Christine R.
17:51 12 Jun 18
My home flooded for the first time ever! I was frantic! I called Chicago Water and Fire. They told me they were servicing so many people in my area, and it would be 6-9 hours before they could come to inspect my home. They were 3-4 hours early!! I was so happy! Joe and Oscar and Trevor took amazing care of my home.They were compassionate and careful.Thank you for working so hard and getting the job done efficiently! Elizabeth Hartman
Myrna R.
12:11 10 Jun 18
A+ service and response time.They work well with all insurance companies
Mike L.
12:01 20 May 18
Had a clogged sewer pipe with sewage overflowing and backing up into the basement. Project manager Vinnie was at our house within two hours, and the cleanup crew, Chris and Maurice arrived later that evening. They were able complete the cleanup by mid-day the next day. Now just waiting for the basement to dry out so that we can assess what reconstruction is needed.
Ed S.
18:16 15 May 18
On 5/14/18 two individuals, Chris and Maurice, were the hardest working individuals I have seen in in a very very long time. They were careful and professional in all aspects of the cleanup. I would highly recommend this company and the two individuals.
Wayne B.
02:32 15 May 18
Chicago Water & Fire responded immediately to our call for help when we discovered a burst pipe in our mother’s basement. The courteous & professional crews handled the large cleanup project thoroughly & efficiently. We greatly appreciated the fact that CW&FR would now handle the reconstruction phase of this daunting project. Our project manager, Jim Repeta, was knowledgeable and thorough. He kept us well informed, offered good suggestions and oversaw his crews & every detail of the project. We worked well together and felt he always had our best interest at heart. We cannot say enough about Jim and his team which included Phil, Tyler, Phil R, Hubert, Tod & Andrew. They were a pleasure to work with and the finished product was outstanding! We would would highly recommended Chicago Water & Fire to anyone!
JonandAnne K.
19:40 01 May 18
The team of Javier, Julio, Josh, and Rob was great! They were very courteous and professional and did a very thorough job of tearing out the damaged flooring and walls, sanitizing, and discarding affected personal items. Thanks for making a difficult situation a little easier!
Karen Van Den L.
11:39 28 Apr 18
Our sump pump backed up and we had over 18 inches of water at one point. CWFR came and sprayed down the crawlspace and sucked up the excess water to prevent mold buildup. Everything looks nice and they were on time, professional, and competitively priced.
Gino M.
15:24 24 Feb 18
Chicago Water and Fire Restoration is simply the best in the business. Having dealt with other contractors before, I cannot say enough how pleased I am at the professionalism, timeliness, and quality of work. We had a sewage backup in our basement and had to demo, clean, and re-build. I was quite surprised to hear that I would be back to normal within 6 weeks. Sure enough, it was 6 weeks exactly and Phil R and his crew (George A and Andrew) were on time and they hit all timelines. Every day it was great to see all the progress made. Phil R, the project manager, made himself available and went above and beyond in every way. By far the best I have worked with and a him and his crew are a credit to CWAFR.
Ryan S.
02:08 22 Feb 18
Ice dams caused water to leak into an upstairs office and eventually downstairs as well. A project manager came to assess the problem within a couple of hours,and the crew came within hours after that, despite the fact it was Saturday evening. They removed sheetrock, insulation and wet carpet pad, and set up dryers and dehumidifiers. The company has called to ask how we are doing and if anything more was needed. Because of the more extensive leakage than was originally seen, the equipment is being left in place 2 more days, at no extra charge. The crew that will pick up the equipment will also make sure drying is complete before removing it. Problems like this are mentally hard to handle, but the company's customer service has made it as manageable as possible.
Julie B.
22:58 15 Feb 18
I had water damage in my kitchen and basement. I can not say enough about the crew that was sent to assist with the the project. Lenier and Alec were here for several hours making sure that everything was done and cleaned up. They did an amazing job. Both Lenier and Alec were very patient with all of my questions and made time to be sure that we were all on the same page. They made a difficult situation seamless and I really appreciate them and the commitment to doing a great job. Thank you Lenier and Alec.
Vanessa F.
00:08 24 Jan 18
In late October my family room got water backup. I called Chicago Water and Fire and was very pleased with the quick response.The clean up guys were very polite and hard working. They kept me informed about the damage they were finding and explained what could be saved and what couldn't. That was much appreciated.The restoration crew --JC, Ty and AG-- were great. They were polite (and very respectful of this senior citizen). They were hard working, kept me informed and did an outstanding job of restoration.Jason, the project manager, was patient with my questions and concerns. He made helpful suggestions, followed up consistently and has a good sense of humor. Much appreciated.I have no problem saying I will definitely recommend your services. Excellent work, good employees and good response.
Suzanne L.
02:43 15 Jan 18
Absolutely great service, so professional, detailed...Excellent job! I would highly recommend the team to anyone who needs help. Lenier and David, thank you so much again!!!!!
Anna S.
12:54 28 Dec 17
what a wonderful experience I have had with CW&F. I was so overwhelmed with my mold issue and they removed all the pieces that needed to go at the time of the catastrophe, and then this first wave of restoration was top notch. The drywall and painting are beautiful. If I didn't need a kitchen sink I would hate to cover up the new walls they put in. Rich and Tim worked well together and were neat and tidy. Arrived on time and left things in better shape than when they arrived. I have had good communication with different staff over the past few weeks and look forward to my next phase to have my kitchen back to preloss condition soon. Thank you all.
Sue G.
16:53 21 Dec 17
I would highly recommend Chicago Water & fire restoration. We had a dishwasher leak and they came in and took over and walked us thru everything. Very professional and answered all our questions and our home is back to how it was before the damage thanks to a great crew and all there hard work. They cleaned everything up and went above and beyond restoring our home thank you Ritch and Tim.
Wendy B.
16:31 21 Dec 17
Felipe and Mike did a great job. Would definitely have this company do work for us again.
Shelly G.
18:08 14 Dec 17
When Kevin W. told me he was choosing 2people who he knew would be right for my work. He was right. Both Dan D, and KEITH V. were exactly as he said. They were 4.0 as we say I in the Navy, 4.0 being Outstanding in every way. They were extremely knowledge in all aspects of what they were doing and answered every question I had on all phases of the job. They even went out of their way to do a couple of jobs that were not part of the job, but helped me out with things that I couldn't do myself.I could not have asked for 2 of the nicest men in their business. We got along just fine. I would recommend these personnel to anyone who asked for recommended personnel to do work for them.Again myself being a retired 30 year Navy Vet I give them 4.0 plus rating for job well done..signed EMCM Robert Tuttle retired USN.
Robert T.
21:39 29 Sep 17
Had 2 occurances of water damage and mold on 6/21/17 -job 17-3005 and 7/3/17 -job 17-3271 involving 2 places in basement cilin and walls; whole first floor bathroom and holes cut in kitchen wall and dining roon ceiling. Walter W. came in to schedule demolition within 36 hours in each case. First case had 6 days of drying and dehumid; second case 7 days. Will G came to do estimation and Tom K was project manager for a combination of the 2 projects. Restoration began 9/5 until 9/8. Painting, drywall, plumbing and replacing of doors were done by Todd/Andrew crew with an assist by Rich/Tim. Tiling of floor and all work very nicely done. Bathroom looks brand new; all other work as good as before damages. I would recommend these people highly. They treated me and sis respectfully and answered all our questions.
Konstantine K U.
01:37 11 Sep 17
First I want to let everyone know that water damage is a serious issue.the best way to make this point is to think of it as a cancer to your home.it looks like a little spot yet it's what you don't see that eats away at your home.That being said,CWAFR from the beginning to the end was AMAZING.they understood my emotional state of mind and allowed me to vent. Explained everything to me and guided me through the journey of saving my home.I had time during the 3 and half weeks of drying out to grieve the loss of my home I bought.this gave me time to reimagine my home.I decided to create a new home.on the restore side it became a fun journey to a new home.i wanted everyone involved on reinventing my home.The crews that came all are professionals and shared ideas with me to create a new beginning for me and my home.I now have a fantastic new home!I have a lot more to say(this could be a book)yet I will close by staying 2 more things.1)take something like water damage very seriously.ACT Quickly!2)make sure you find a company that understands how important your home is to you!THANK You,Chicago WATER & FIRE Restoration,for helping me get though this and giving me a new home to love❤️5 STARS
Tyrone B.
17:35 25 Aug 17
I found everyone on the CW&FR team to be very courteous, friendly and helpful, especially Isidro, Casey, Dan D, My living room had to be completely emptied during the repair process and they were extremely careful in moving back in the antique furnishings. The ceiling and walls look terrific, very professionally replaced/repaired, and they were thorough in the clean up. The Project Manager, Kevin, did a solid job in communicating all pertinent details and touched base via email, phone and in person, when needed.Thank you to everyone.Cat Tersar
Cat T.
16:42 23 May 17
We had issue with sump pump. After the sump pump was fixed, we called Chicago Water & Fire Restoration to clean the basement. The crew member, Anthony & Lenier was very helpful. They cleaned the whole basement. They came back after three days to see if basement was dried but since it was not, they left the machine for two more days for basement to dry.
Salima A.
03:04 21 May 17
We just had an excellent experience with CW&FR after dealing with a significant plumbing problem. Bryan & Ken were responsive to our needs and questions about the estimate and worked with us to make it affordable as insurance wouldn't cover the expense. Jennifer followed up on any questions and set up a meeting with the project manager Tony (who fully explained the process, answered our questions, and set up the restoration quickly). Most importantly, we got an excellent crew - Dave & Steve - Recon - who were extremely professional and restored both the kitchen and bathroom to even better than they were before the problem (and cleaned up thoroughly after finishing the work)! I would highly recommend this crew and CW&FR.
Cory W.
20:47 19 May 17
I am now at the second stage of the restoration of my home. Considerable water damage was done to the first floor of my home which effected several rooms. My walls have all been restored and my power room is now beautiful and restored. The crew member which included Phil took great care of my personal property while in my home. We have one more week to the final product I hope that the final leg of this project goes just as well as the last two phases. It has been very peaceful working with Chicago Water & Fire Restoration.
JayJay F.
04:18 19 May 17
The Chicago Water & Fire Crews really saved the day for house sitting clients of mine! The Mediation guys arrived very soon after a plumber replaced the sub pump that had failed. They worked quickly and efficiently, moving and removing a LOT of furniture and photos. The glass was damaged on one picture frame out of dozens they helped with. That and the difficulty with the office in sending/scheduling the Reconstruction Crew are the ONLY two reasons I can't in good conscience give CW&F the full 5 stars. My client had to spend a great deal of time on the phone trying to get the final step started. The real crisis was past, and the basement bone dry, but it was very frustrating, especially after the Mitigation Crews were sent so quickly. Perhaps there are a lot more people working in Mitigation than Reconstruction, or just that the last step takes days rather than hours and they were overbooked elsewhere? Once Project Manager Ralph got there, Ismael & J.C. and their crew were back very soon after, and they did a great job making the place look like all the flooding had never happened. Again, nothing but praise for the professionalism and quality of work, from every person that was on the job site.
Tim I.
22:14 15 Apr 17
I'be never needed service of this kind before. But WOW. One hour after 1st call, rep on site evaluating damage to my finished basement caused by a busted water pipe flooded everything. Demolition crew showed up next day removing all damaged walls, floors, furniture and personal belongings. Set up all fans, dehumidifiers and sensors and completed all work within 4 hours.
Boris V.
19:03 12 Apr 17
Took care of everything, all pictures and documents that insurance required. Truly a 24/7 operation. Guys came at 5pm left at 9pm with work all done - no breaks. Ask for Armando and his team.
Alma M.
13:12 10 Jun 16
The best in the business!!!
Joseph M.
03:47 25 Apr 14
Our Restoration Work
Our team has restored countless homes in the Chicagoland area that have suffered from damages caused by water and fire emergencies. See some of the transformations below.
How CWAFR Provides Better Value
Chicago Water and Fire Restoration is honored to be the top emergency restoration company in the area. Here’s how we stack up against the competition.
Chicago Water &
Fire Restoration:
- Free Onsite Estimates 24/7
- Phones Answered Live 24/7
- No Minimum Charge
- No Upfront Payment
- 30-60 Minute Response
- Price Match Guarantee
- Unconditional Lifetime Warranty
- 100% Satisfaction Guarantee Policy
Other Companies:
- $250
- Answering Service/Machine
- $500 Minimum Charge
- Deductible or Full Payment Upfront
- 2 Hour Response time
- No Price Guarantee
- 1 Year Warranty
- No Guarantee Offered
Experience you can trust
- Recommended by insurance providers
- Serving over 4000 customers annually
- 800+ online positive reviews & growing
- 99.8% overall satisfaction rating as of 2019
- 100% satisfaction guarantee policy
- Each crew is IICRC trained & certified
Ways we better help you
- Free Estimates 24/7 – 60 min. response*
- No extra charge for after-hours service**
- No upfront cost – direct insurance billing
- Immediate claim coverage verification
- Get restored 50% faster with 3D loss scans
- We are a full service restoration company
Direct Billing Insurance
- 24/7 Free assessments & consultations
- Professional, computer generated estimates
- 3D loss scans provide exact measurements
- We assist insurance in expediting your claim
Free Estimates
Fill out the following form and a member of our team will be in touch to confirm your free estimate appointment:
- A complete consultation of the area that needs remediation
- A comprehensive estimate that includes everything that needs to be completed and advice on what the next steps should be.
- Guaranteed Workmanship
- 24 Hour Service – 7 Days A Week
- The best price in the Chicagoland area