Why Choose Chicago Water & Fire Restoration?
We believe firmly in putting our customers’ needs first and in doing everything possible to reduce the headache of facing a loss.
Within an hour receive your free estimate or we confirm insurance coverage for you
Upon your approval we can start work immediately!
Our Water Mitigation Team (2018)
Our Repair Team (2018)
Experience you can trust
- Recommended by insurance providers
- Serving over 4000 customers annually
- 800+ online positive reviews & growing
- 99.8% overall satisfaction rating as of 2019
- 100% satisfaction guarantee policy
- Each crew is IICRC trained & certified
Ways we better help you
- Free Estimates 24/7 – 60 min. response*
- No extra charge for after-hours service**
- No upfront cost – direct insurance billing
- Immediate claim coverage verification
- Get restored 50% faster with 3D loss scans
- We are a full service restoration company
Google Rating
Based on 485 reviews
Facebook Rating
Based on 87 reviews
Yelp Rating
Based on 92 reviews
Serving Illinois, Wisconsin, & Indiana
Chicago Water & Fire Restoration serves the entire Chicagoland area including areas into Wisconsin and Indiana. Our technicians are on call 24/7 and are in your area around the clock helping you with your mitigation and reconstruction needs.
Call Now &
We’re On Our Way
We’re only a phone call away and can be there within 30 minutes. We’ll provide a free inspection and estimate.
100% Satisfaction Guaranteed
Providing exceptional customer service is the cornerstone of our business. We strive to offer the best possible water mitigation services in the Chicagoland Area.
Our Latest Reviews
We had a water leak in the first floor bathroom due to a backed up sewer line. The plumber who fixed the blockage recommended Chicago Water & Fire. We called and someone came out the same day to review the severity of the situation. Later that same day, the cleaning crew was out to clean, disinfect, and set up drying fans. They worked very fast and were done the same day. The crew was courteous, friendly, and very efficient...we highly recommend their services.
Jennifer S.
00:07 29 May 20
Walter was very informative and understood our stress in the matter of our crawl space. He made sure that we understood everything and did not leave until all of our questions were answered. Walter kept it funny as well.Thank you!!
DH M.
22:52 25 May 20
Outside of our 4 hour appointment window but was very informative, detailed and professional.
Jesse G.
02:18 25 May 20
Thank you for helping us out when we needed it!
Lori Zinnecker H.
03:24 24 May 20
When tragedy strikes your home overnight during a torrential rain and you wake up the next morning to discover your sump pumps, water heater, HVAC units have all failed, and your basement has flooded with six inches of water, what are you expected to do? You quickly realize you have to call your insurance agent, who directs you to call a plumber and a water restoration company. As it is you are fearful of going outside in lieu of the national pandemic (COVID-19) that has taken the lives of so many innocent lives over the past months. Now you are relying on the kindness of strangers while welcoming them into your home, your fortress of solitude, the place where you have been held up for the past few months waiting for this epidemic to pass. In walks Walter (Project Manager) from Chicago Water & Fire Restoration. His professionalism, his knowledge of the industry, his ability to answer my questions and my insurance claim adjuster’s questions exceeded my expectations. If you, your family, one of your loved ones, friends, or colleagues ever wake up to a situation I would highly recommend Chicago Water & Fire Restoration for your needs.
Dhrumal B.
22:55 22 May 20
My basement flooded and they came out quickly to assess the damage and give me a path forward to repair the damage. They were very knowledgeable about the whole process.
Jacki D.
16:06 22 May 20
CWAFR just completed a very successful remediation and restoration project for us. We were amazed at how quickly they got someone onsite to assess the...
Boomer B.
08:20 22 May 20
Our home was impacted by the recent storms in the Chicago area; we had around six inches of standing water in our basement due to sewer back-up. I called Chicago Water & Fire Restoration to help us recover. Their representative, Cem Senel, was absolutely terrific. He took time to understand what had happened, made a thorough inspection of the space, and discussed how Chicago Water & Fire Restoration's services could help restore our basement to a safe and healthy environment. It is clear to me that Cem is a Reconstruction Lead because he truly cares about people. I highly recommend Chicago Water & Fire Restoration!
Sam R.
02:35 21 May 20
We were given the name of Chicago Water & fire due to flooding issues in the basement from this past weekends rain.We called first thing Monday and we were told that we can expect someone Tuesday between noon-4pm. We received a call from Walter around 2pm that he was on his way. 15 minutes later he arrived and spent time going over everything with us including how the process works, what to expect and more.We were very thrilled with his candor and honesty. He set us up with an appointment for remediation/renovation to begin ASAP. We realize we aren't the only homeowners dealing with issues, but we feel very confident that we chose the right company!
Phil H.
23:11 19 May 20
Great company to work with. Very professional and helpful staff, Zac M. did an awesome job. Thank you
Victoria P.
19:55 18 May 20
Travis, Alex & Bobby did an excellent job repairing our basement! They were courteous, efficient, neat and never assumed they knew what we wanted. Great communication. The entire experience with CW&FR from start to finish was exceptional. From Ryan who started the process, Jennifer who updated us and made appointments, the crew that dried out the basement, and finally the repair crew. A very smooth and timely process. Thank you!
Pam H.
19:28 18 May 20
This company is great. Zac was so helpful and professional and put us at ease from the beginning.The whole crew was a pleasure to work with. Very efficient and thorough.
Linda N.
18:36 16 May 20
I worked with Zac, such a great rep. This company worked with me and did a great job over all. They were at my house within 2 hours of my call on a Saturday and Zac really went above and beyond to make me feel comfortable every step of the way. The clean up crew was thorough, kind and very thoughtful. Getting the restoration scheduled was rough with my schedule, but once we found a date - they were in and out within 4 days. I’ve recommended them to a few friends already. Thanks!
Cindy A.
06:15 15 May 20
We recently had a pipe leak in our kitchen, and a quarter of our garage ceiling was ruined. This happened 3 weeks into Quarantine when I was unsure I would have a job, and basically our whole world was turned into chaos. I am SO GLAD, that of all the stressful things, this pipe leak ended up being the least of our worries.Chicago Water and Fire are AMAZING! They did such an amazing job, that I had forgotten there was even an issue during the whole process. 12 hours after the leak we had a plumber fix everything, who then told us to call Chicago Water and Fire Restoration, and Zac from CWFR showed up 30 minutes later. What could have been a nightmare and a long drawn out process was pretty much taken care of in less than 24 hours. On top of that, Zac was one of the best costumer service people we've ever had to deal with for really, anything house related. He came in, he did his evaluation in 10 minutes, and then he explained to us what he did and why he did it, and he showed us the water areas with his tool. He was very clear, very to the point, and super nice at the same time. His crew then came promptly after that. Throughout the mitigation process, we had Keith, Jason, and Tyler. All SUPER nice guys. Very sweet. Communicated everything to us. They even told us when they were leaving for lunch. Which they did not have to do.They came in, and had the ceiling stripped and ready for renovation by 5pm the same day. So our wet ceiling was being repaired in less than 24 hours from the time of our leak. The other thing I was surprised by, is that everything they moved, they put back. They even helped me move some of my business equipment into the basement so that I could still do business while they worked. They handled all of the paperwork for our insurance company and Mortgage company.Then they came back and completed the job with construction. Our crew for that was Travis, Ricky, and Travon. Again, the crew was super sweet and nice and highly communicative. They went above and beyond with the drywall and the paint. I feel like I have a new garage. This situation could have been so much harder to deal with during a time when we had children being home schooled and working from home, and these guys were like home repair super heroes. We can't thank them enough.
Michelle W.
16:19 14 May 20
We recently had a pipe leak in our kitchen, and a quarter of our garage ceiling was ruined. This happened 3 weeks into Quarantine when I was unsure I would have a job, and basically our whole world was turned into chaos. I am SO GLAD, that of all the stressful things, this pipe leak ended up being the least of our worries.Chicago Water and Fire are AMAZING! They did such an amazing job, that I had forgotten there was even an issue during the whole process. 12 hours after the leak we had a plumber fix everything, who then told us to call Chicago Water and Fire Restoration, and Zac from CWFR showed up 30 minutes later. What could have been a nightmare and a long drawn out process was pretty much taken care of in less than 24 hours. On top of that, Zac was one of the best costumer service people we've ever had to deal with for really, anything house related. He came in, he did his evaluation in 10 minutes, and then he explained to us what he did and why he did it, and he showed us the water areas with his tool. He was very clear, very to the point, and super nice at the same time. His crew then came promptly after that. Throughout the mitigation process, we had Keith, Jason, and Tyler. All SUPER nice guys. Very sweet. Communicated everything to us. They even told us when they were leaving for lunch. Which they did not have to do.They came in, and had the ceiling stripped and ready for renovation by 5pm the same day. So our wet ceiling was being repaired in less than 24 hours from the time of our leak. The other thing I was surprised by, is that everything they moved, they put back. They even helped me move some of my business equipment into the basement so that I could still do business while they worked. They handled all of the paperwork for our insurance company and Mortgage company.Then they came back and completed the job with construction. Our crew for that was Travis, Ricky, and Travon. Again, the crew was super sweet and nice and highly communicative. They went above and beyond with the drywall and the paint. I feel like I have a new garage. This situation could have been so much harder to deal with during a time when we had children being home schooled and working from home, and these guys were like home repair super heroes. We can't thank them enough.
ChicagoBalloonTwister M.
16:15 14 May 20
We first worked with Zach, the project manager, who did an excellent of thoroughly going through all of the issues that we were having with our master bathroom. He was able to give us a affordable price to not only mitigate the mold issues, but was able to get a deconstruction crew to come out the next day to work on our bathroom. The two man crew did an excellent job of demo-ing the bathroom to the studs and re-installing a new sub floor. They went above and beyond in making sure this was done properly and it sets us up to have our bathroom designed the way we want it knowing that all of the leaking and mold issues are taken care of by CW&FR. Would highly recommend them in the future!
Kyle I.
23:47 13 May 20
Chicago Water & Fire Restoration made an extremely difficult time a breeze to go through and brought much needed relief, comfort and peace at a time I needed it most. They quickly responded to my crisis, accessed the situation, and took care of sewage that had leaked into my basement immediately with care and quality work. Thanks to Chicago Water & Fire Restoration my basement is clean, dry, and mildew free. Not only did they clean the basement, they removed damaged items and trash, cleaned items that could be saved, disinfected, and set up fans so it would not leave mildew. They were amazing! My basement is clean, smells good, and looks better than it did before the flood! I am so grateful to them and their workers Corey, Dennis, and Walter. They were courteous, respectful, hard working, and did all they could to provide caring, top notch service! Thank you Chicago Water & Fire Restoration for blessing our home with your care and service!
Pamela H.
22:02 11 May 20
They came out the same day as our flood and got a crew out that same day too. Very efficient!
S P.
00:51 08 May 20
I used Chicago Water & Fire for a sewage back-up in my newly re-finished basement. I give them top ratings for responsiveness, punctuality, professionalism, and quality. In addition, they wore appropriate PPE for the entire process, from job estimation through end of clean up. My basement is completely clean, disinfected, deodorized and looks like it did before the back up. I most highly recommend them.
Leslie H.
14:51 02 May 20
The company responded quickly to resolve the damage and worked closely with my insurance company to determine the proper repairs. I would recommend them to everyone.
Brian G.
19:03 30 Apr 20
Walter was quick and responsive
David W.
14:20 30 Apr 20
Our service-person Zac was very attentive to our needs. I told him my father was elderly and he immediately donned gloves and a mask to protect us. We were faced with a frightening situation and Zac scheduled technicians immediately (the same day!) so that our problem was addressed. This was truly 5-star service and we were so grateful to have a knowledgeable, capable person (and team) to help us.
Jessica H.
01:10 30 Apr 20
Chicago Water & Fire Restoration was great. They were all very friendly and helpful. They did great work and took care of our issue. They always arrived within the time windows that they told me they would. I would trust them again.
Adam T.
17:18 29 Apr 20
Quick and excellent service !
Dennis B.
23:11 28 Apr 20
We had a pipe crack in the basement with lots of water damage. Zak came out in 1hr from when we placed the call. He guided us through the process, and we are confident our basement will be back to it’s former glory. The crew came quickly and set up all the equipment in a flash. Overall, we had a great experience. Each and every person we spoke with was professional and kind. This is a great company!
Meghan R.
00:00 28 Apr 20
We had a pipe crack and fill the basement with water. Chicago Water & Fire Restoration came out within 1hr and had a full mitigation and restoration plan. Zak was professional and courteous. We are very pleased with the work. It was a relief to have such a great company come to the rescue during a stressful time.
meghan R.
23:55 27 Apr 20
Our project manager was awesome. He was knowledgeable, patient and had a great personality. He walk us through everything and answered all our questions. I would definitely recommend Chicago Water & Fire Restoration.
Diane N.
23:32 27 Apr 20
this is a awesome company to clean up, nice guys.they are very clean when they do the job.
Pat F.
16:53 25 Apr 20
we recieved water damage due to a faulty hot water supply line under our bathroom sink after the faucet and line repair our plumber contacted this service to access what we needed to do Joseph Johnson came and accessed and helped us file a claim with insurance and Luis came with a crew late that evening to put in dehumidifiers and to return to set up the drying system the next day with Jose and Jeremy and they were all polite and did their work well to help us have a drying system installed and answered any questions we had
Darlene H.
23:25 24 Apr 20
We are so happy about our experience with CWFR! They were very prompt in coming over to do an assessment after an emergency plumbing situation in our basement, and Mike was kind and helpful in explaining what he would recommend. Sam was wonderful support in managing the process for us, particularly as we are the home owners and they were interacting with us and our tenants. I would highly recommend them to anyone!
Lisa P.
21:52 24 Apr 20
We had a pipe burst in our finished basement 2 weeks ago. Our plumber recommended Chicago Water and Fire Restoration for the water damage. They were at our house within an hour and performed a thorough assessment using all sorts of tools including infrared cameras. About an hour later, the entire crew arrived and began the cleaning the mess. They offered to perform the demolition overnight that night but we declined. They promptly arrived the next morning and tore out all the affected drywall and carpet and placed about 15 huge blowers and 2 large dehumidifiers in place for 4 days. When they returned to remove the equipment, they retested everything to make sure there was no residual moisture, sealed off the open ceilings and walls with plastic wrap, and thoroughly cleaned up. The basement is bone dry and ready to be rebuilt. The workers were all professional and punctual, wore shoe covers when walking through the house, and wore masks given the COVID situation. Overall, we were extremely pleased with their service and would highly recommend them to anyone.
Larissa P.
20:46 23 Apr 20
Jose is an excellent work and very professional. he gives great advice on remodeling ideas. It's easy to talk and work with him when he on the job. He is...
Daniel C.
13:56 22 Apr 20
Zach M was our estimator. He was very professional and responsive. He explained in detail the work and how it was going to be completed. Explained the warranty and told us if we had any issue to reach out to him immediately. There was a little mishap with dispatch on the time the crew was to arrive and Zach was on it IMMEDIATELY. Matt B. and his apprentice Antonio were very professional too. They conducted our clean up exactly as we were told by Zach. Matt kept us informed every step of the way - we are doing this now and then we will do this.... They did a fantastic job - very impressed with all three people we dealt with at CWFR.The experience with out estimator and the crew were outstanding and our home smells 100% better. Kudos to CWFR!
Joanne G.
15:26 21 Apr 20
very professional and friendly
Diana Lynn Turpel M.
14:53 21 Apr 20
Chicago Water & Fire Restoration was incredible with their professionalism and response. We had a pipe burst in our kitchen in the most inconvenient time with the high point of the COVID - 19 virus. They team of professionals came to our house respectfully utilizing protective measures to help fix our problem and making sure that much more damage was avoided. We can't thank them enough during these trying times. Thanks CWAFR!
Chris K.
14:51 17 Apr 20
Walter W. provided me with an estimate today. He was wonderful to work with! He made a pre-call before he arrived to give me an estimated time of arrival and to review my issue. When he arrived (on time) he was friendly, informative, knowledgeable and showed concern about what was going on in my home. He made sure I understood everything we discussed and asked more than once if I had any other questions or concerns.My thanks to Walter and Chicago Water & Fire Restoration!
Regina J.
23:34 15 Apr 20
Apparently, water likes me because we just had another incident in our home. This time a leaking toilet. Thankfully, the damage was not as severe. After...
Chris W.
13:13 10 Apr 20
These guys are amazing. I had to have the cleaning crew out this morning. Anthony & Brandon were great! They arrived right on time, worked fast, and addressed all of my concerns. Special thanks to Dave K. For getting me scheduled right away. You guys rock!!
Amanda M.
15:30 08 Apr 20
I had a toilet valve burst on a property I was renovating and there was water damage everywhere. All the drywall had to be ripped out and everything had to be dried. Ryan and Travis were very helpful in getting everything handled from the mitigation to the reconstruction. Alex and Bobby were the ones who were doing the reconstruction and they did a fantastic job. I can’t speak more highly of them. They answered the nonstop questions I had and were incredibly thorough with their work. They worked on the place like it was their own. Very appreciative of everyone who helped.
Valentino R.
15:54 06 Apr 20
My experience with Chicago water and fire Restoration has been great so far they have been helping me in every step that is going on with my house and questions or concerns I have been having have been answered within minutes and I have not had a problem. Zac Matz is amazing at his job and is the greatest when it comes to helping out with questions or any concern. The team that has been cleaning my house up has been great and they have went in to full detail on what they are doing and what will the next steps be. I have not had a single problem with this company or the gentlemen that have been working on my house and helping me and my family. If I ever have another problem in the future zac Matz and Chicago water and fire will be my first call.
joshua M.
14:32 03 Apr 20
I have nothing but good things to say about Chicsgo Water & Fire Restoration. I had some water damage to my ceiling in my apartment. Jason fixed the damage and repainted the ceiling, was in and out in two hours and did a fantastic job. Would absolutely recommend and would use them again in a heartbeat!
Kevin S.
17:16 02 Apr 20
We had a sump pump failure during the Stay at Home order. They were here on a Sunday. They were very careful to stay as socially distant as possible. They were in and out, put on gloves and shoe covers. They were extremely careful to make sure when they plugged things in it didn’t trip a circuit breaker. I would recommend them to anyone anytime.
Jill A.
15:07 01 Apr 20
I don’t know where to begin. When I experienced water damage I didn’t know who to call. I was very lucky to have contacted CWAFR. Their explanation of the whole process was very professional. I had the pleasure of working with Peter Szul, the project manager, Kasey Mucha and Eric Mireles. The work was thoroughly explained to me by Peter and the work was just amazing! Kasey and Eric took their time in the repairs and left my home perfect! I would like to thank all three of them for making this process easy and stress-free.
Patsy C.
15:05 01 Apr 20
Amazing service! Walter Wendt came assessed the damage, was professional and helpful. Had the cleaning crew out within hours! I was so grateful during COVID-19 I am able to count on a professional company to help me! I would recommend Walter who was very respectful and professional. Great company!!
Carmen P.
16:10 31 Mar 20
Very quick and efficient for unfortunate circumstances!
MARK P.
14:18 31 Mar 20
They were fantastic top to bottom
Kyle F.
14:03 30 Mar 20
Zac, Keith and Corey were the bright spot of a truly horrible day. They had great reviews so I called to have them take a look at cleaning up the disaster in the basement. I was quoted a 12-2 arrival for the quote. Zac showed up within seconds of 12 like promised. He was truly concerned about making sure that I was okay and that they would get the situation fixed quickly. He walked me through everything he was doing and got a team out within the hour from when he left. Zac provided an overall quality service and made sure that I knew exactly every detail, which was outstanding. Keith and Corey showed up exactly when promised and went hard to work for the next few hours. I'm not a fan of having strangers in my home, but Keith put me to ease and was very professional. He worked well into the evening of which I'm sure he would have rather spent his St. Patty's day doing something else, but the basement was absolutely spotless when they left that evening. They did an amazing job and were so professional. The office called the next day to make sure everything was to my satisfaction and made sure to say that if I had any questions, never hesitate to call. The pick-up was also careful and flawless. I HIGHLY recommend Chicago Water & Fire Restoration for whatever job you need them. Fair, professional and an overall quality job service. They truly care about doing a great job and that the customer feels comfortable and informed. Thanks so much!!!
Shane G.
22:31 28 Mar 20
Everyone has been responsive and knowledgeable throughout the process. We appreciate the work they've done and would definitely use them with any other home projects.
Ian R.
14:18 25 Mar 20
We had flood damage in our basement, and Chicago Water and Fire Restoration came out to take care of it. Dan came to our house and explained the entire...
Bernadette M.
12:47 25 Mar 20
They were so professional and expertly solved my issue.
Sean H.
02:55 25 Mar 20
They saved our basement carpeting when we had a cracked water heater!!!
Dena S.
14:46 23 Mar 20
Travis, Rene, and Piotr provided great service (quality).
Theobeat C.
19:02 21 Mar 20
We had a soft clog that caused a fill-up through a basement utility room floor drain in a rental home. It was considered category 3 black water, but affected only a relatively small percentage of the entire basement square footage. My insurance deductible is very high so I needed to get a competitive price. The first two companies gave me estimates that were equal to a down payment on a small house. Ridiculous! Zac Matz of CW&FR listened to my needs and worked with me. I got a fantastic price that I could afford. Thank you for your help and thank you for serving our country. The next morning, Zac sent a two man crew, Toby and Matt. These guys were on time, courteous, hard-working and efficient. It was finished must faster than I expected. They were respectful of my tenants and their personal property. Thanks guys, great job,
William J.
01:39 19 Mar 20
After a minor set back with this company, they were able to resolve the issue and help me with what I needed. The manager personally called to apologize and sent me one of his best men, Patrick who was very professional, informative and helpful. In the end, I'm very pleased with their service.
Shay G
03:42 18 Mar 20
We had some water damage to our condo when our upstairs neighbor's fridge leaked. Chicago Water & Fire Restoration showed up within an hour on a Saturday night to discuss our options, and started water mitigation Sunday morning. The team was professional, prompt, clean, and their work was very impressive. Pat was our water mitigation manager and Joel and Rafael were the reconstruction team. The reconstruction was fast and their drywall and painting work looks wonderful - we feel like our house looks better than before the water damage happened and are very grateful. The customer service team is also very professional and courteous. Very grateful for our experience with this honest company.
Caroline Bowden C.
16:49 17 Mar 20
I can't say enough great things about the service we received from Chicago Water & Fire. Zac came to my house, conducted his inspection, clearly explained the services that Chicago Water & Fire could provide and quickly got a crew to my house. Zac went above and beyond! He even came back the next day, after hours, to answer some questions. Throughout the process, Zac assured me that he was there to help! He answered all my calls and texts (and there were a lot!). Jon and Matt did an amazing job remediating my sewer issue. Jon and Matt were prompt and extremely polite. They explained to me what they would be doing and provided recommendations as to what we could keep and what needed to go. Like Zac, Jon and Matt were super easy to work with and very helpful!!
Johanna F.
19:11 12 Mar 20
This company is great. Walter Wendt was extremely thorough and helpful explaining the process and the importance of what they do. I highly recommend this company when you are in need!
Annie Secker L.
14:30 12 Mar 20
Travis & Ricky were always on time, professional & answered any questions I had. They did the work in a reasonable amount of time. I appreciated the companies quick response & I would recommend them.
Kathy M.
21:20 10 Mar 20
Great Service. Walter Wendt did fantastic job explaining the need for and process of the clean up. I will be sure to recommend your services in the future.
Kevin K.
23:41 06 Mar 20
I greatly appreciated the time the representative spent with me on the phone and at my home. It was very helpful and actually made a bad situation much easier to handle. It was also educational. I felt comfortable and safe with him in my home and as a single mother this means a lot!!
Sandra R.
03:52 06 Mar 20
Our initial assessor was very courteous and obviously had much skill and experience in water damage. He put us at ease that our situation, while much worse than we thought, would be resolved after water mitigation efforts. We felt secure that our situation was being managed well and quite thoroughly.
kimberly H.
01:54 05 Mar 20
amazing experience with CWFR...professional, knowledgeable, prompt...just amazing!
Jeni H.
17:12 04 Mar 20
Walter was exceptional! He was very polite and helpful. Every step that needed to be done was explained so I can easily understand. Great first time experience with Chicago water and fire restoration!
Dana A.
23:20 03 Mar 20
Got a quick response to my inquiry regarding estimate. Zac Matz came out gave me an estimate I could work with. Work was performed the next day. The two man crew came out 20 minutes early to start work! They worked quickly and thoroughly work was completed I did not have to leave my home! My basement smells and looks clean! I am very pleased and would recommend Chicago Water and Fire Restoration to anyone!
Gerri M.
16:48 03 Mar 20
Walter came right away and had our problem solved and scheduled. One and done!
Donna M.
01:28 03 Mar 20
Prompt and courteous service, were able to get us taken care of very quickly!
Kyle M.
00:56 03 Mar 20
Jason Vargas and his team did a great job. Everything came out like it was pre-flood. Thank you as well to Joel and the CWAFR team
John C.
17:19 02 Mar 20
We had an unfortunate plumbing incident which resulted in a water leak into and then thru our kitchen ceiling. Chicago Water and Fire came out the next day to provide mitigation services. Mike was very courteous and did an excellent job setting up all of the equipment for clean up and sanitization. It was collected four days later as promised. After our homeowner’s insurance provided approval, Chicago Water and Fire, was back at our convenience to replace drywall and re-paint. I was so nervous but everything turned out great and now you would never even know what had happened! The process was easy and I would highly recommend
Kelly R.
23:44 29 Feb 20
Walter at Chicago water and fire restoration was very professional and helpful. A plumber recommended them after I had a frozen pipe burst in the basement. They were able to come within a few hours after the plumber was done and begin to dry the area. He was able to walk me through each step and answer any questions I had.
Antonio M.
22:22 28 Feb 20
Thank goodness for Chicago Water & Fire Restoration. We were referred to them by our plumber after a toilet problem. Zac Matz was right over and awesome helping us through a very stressful situation. He had Gil and his crew out that evening to remove water damaged items in our home and to begin the remediation process immediately. If you ever find yourself in a situation involving water or fire damage for that matter, I would call these guys first. HIghly recommend their services for remediation.
Scott S.
18:56 26 Feb 20
The worked hard at being careful not to damage further any wood work or walls when removing cabinets and sinks.
Lynn C.
17:21 22 Feb 20
Walter was superlative - timely, professional, customer focused.He patiently and expertly walked us through what otherwise would have been a complex and frustrating situation and experience. Highest compliments and recommendations.
Nicola T.
21:46 19 Feb 20
Chicago Water & Fire Restoration is a first class operation! Quality service and people! Everyone involved was informative, supportive, and a true expert. Highly recommended!
CJ P.
16:11 16 Feb 20
Most professional company i can recommend for your restoration needs
Matthew L.
17:27 14 Feb 20
I had called a plumber to fix a leaky toilet and found out that waste water was leaking over under my hardwood floors, into a wall and the basement. My plumber suggested Chicago Water & Fire Restoration. In about hour, Walter was at my door ready to evaluate the extent of the problem and get the restoration underway. Walter was so knowledgeable, positive and thorough. They work directly with my home owner insurance so that will make things easy for me. I feel so comfortable having Chicago Water and Fire Restoration working on my home.
Tracy S.
23:07 07 Feb 20
We used these guys for some issues we were having in our building with water damage and access for plumbing work to be done, and they were great! Zac Matz and Cem Senel were quick to respond, professional and super easy to work with. I would definitely recommend these guys and use them for future work!
Kristin H.
17:46 06 Feb 20
Great company. Have been referring them for years and never had any problems or complaints. - Matt Bock
jacob B.
16:03 05 Feb 20
Felipe was very informative, and the work was done in a timely manner. They covered up furniture while they worked and cleaned up afterwards.
Sarah K.
00:25 04 Feb 20
I had a rush job, reconstructing a room after drywall and insulation had to be removed and replaced, given the impending closing of a property sale. Working with Jennifer Kuceba in the office, she moved mountains to get me on the schedule. Of course that was only half the battle. A crew led by Alex Safford was punctual and did outstanding reconstruction work on schedule. He was professional in all respects. The room looks great. This is my second experience on two different properties with Chicago Water & Fire, and the company has come through for me both times.
Robert M.
17:21 03 Feb 20
Everything about this experience was wonderful. Each representative was professional, courteous, timely and informative; those that came out to complete the work and those I spoke with over the phone. The work that was completed was 100% satisfactory. I would absolutely refer friends and family to this company. Casey, Jordan, Ryan and everyone else involved was wonderful!!
Ivy W.
22:48 31 Jan 20
Although I didn't actually had them work on the issue I have at my condo, I was extremely happy with this guys. Making an appointment was easy and they were able to come to my place next day. Zac Mats came over to my place and did all the tests necessary and came to the conclusion I didn't need any work done. Zac offered some sound advice to solve my issue and my final bill was a great fat Zero! I still have the issue (weird sewer smell) but instead of trying to rip me off with mitigations that wouldn't solve the problem, Zac was honest to tell me there was nothing he could do to help me and wouldn't go on an expensive exploratory mission. Thanks Zac!
Cxp D.
17:31 30 Jan 20
Great crew! They did a perfect job in the clean up!
Matt S.
00:05 29 Jan 20
Thanks for resolving issue.
Chai P.
22:30 28 Jan 20
We had a sewer backup that caused extensive damage in a bathroom. CW&F responded quickly and did a good job cleaning up the mess. We then asked CW&F to do the restoration. Their work was excellent ... 5 stars out of five. Quality of work, communications with owners, involvement in all decisions, work efficiency, clean up, and a can do attitude were all outstanding. I would recommend CF&W, and specifically Manny and Melchor, to anyone needing help.
David de R.
02:19 28 Jan 20
We had some water damage to our ceiling last week. Called CWAFR and Zac was out here within the hour. Not only did he assess the damage, but he helped me file the claim and talked me through the entire process. Keith and Ricardo on Zac's crew were here a couple hours later to remove the dry wall, and immediately start drying the wet spots. The quick response to help resolve this issue cannot be understated and I would highly recommend this company to anyone with water damage. Thanks!
Andrew F.
17:56 24 Jan 20
Arrived very quickly, provided a thorough assessment of the situation and professional service, worked late to begin drying out our home. Arrived promptly for clean up. Really friendly service from everyone. Plan to use them for further restoration work that's needed.
Beth D.
16:10 22 Jan 20
Chicago water and fire restoration was very easy to work with and responded very quickly to our need. Walt was great and did an awesome job of explaining everything and putting us at ease.
Daniel B.
05:39 19 Jan 20
They did a great job with our drywall/mold abatement problem. Very professional, cleaned up before they left, left my place in a good state. Would hire again. I didn't get any names, but the crew that came at the end to take the equipment away did more than expected with the cleanup, both guys.
John S.
19:53 18 Jan 20
We had severe water damage in our basement. Chicago Water & Restoration came out that day and took care of the damage. Great job!
Tom B.
18:50 16 Jan 20
Zac, Anthony, Sergio and Brandon did a great job cleaning up my flooded basement. Zac came the same day and the crew was out the next day! If that isnt service I don't know what is...thanks again CWAFR!!
David A.
15:47 16 Jan 20
I can say that this group was awesome to work with... I've used ServPro in the past and this groups attention and communication blew them away. I hope i never need them again but if anything happens this is my first call! Great Company.. great people and a great experience! well done!
Vince B.
04:55 16 Jan 20
All I can say is wow. Zac Matz and his team were out within 2 hours of my initial contact. They were incredibly friendly and respectful of my property. They have the latest water detection technology and were able to use science and a data based approach to detecting exactly where I had issues. No guessing as to the problem areas which I really liked and also will save me money as I don’t have to demo areas that aren’t damaged. Pricing was very reasonable and transparent to exactly why I was being charged what I was charged. I generally don’t give reviews, but this customer service was way beyond what you typically get. Zac also has a very multifaceted background in construction and painting and was able to give some extremely helpful tips and insight into some things I should think about for repairs and other money saving tips. While no one wants water damage, at least now I have a transferable warranty that will be very helpful for the value of my house if/when I sell. I couldn’t be more pleased with these guys. Don’t look elsewhere!!
Josh N.
22:57 15 Jan 20
The whole team at CWAFR has been amazing throughout the process from mitigation to the final reconstruction. Even through the dreaded insurance battle (don't use Allstate, you've been warned) they were so customer friendly and understanding. This team absolutely rocks!
Miguel E.
22:04 13 Jan 20
Walter and his team took immediate action faster than I even expected. He is a great lead for his team and extremely responsive to all questions that we had. I was very thankful to have him and his team take care of this mess that happened in our home. It is a very stressful situation and Walter and his team were speedy in the remedy. I appreciated the guys that came here to mitigate and Jason who followed up to take the humidifiers and fans out. The whole job was done with the most extreme care and You have no idea how much I appreciate that. We had a very poor experience with contractors in the past and this has changed our views. Thank you!
Margo V.
18:07 13 Jan 20
They came promptly and began to solve the problem right away. When they were finished with the work they retrieved the equipment that dried out the basement.I hope we never have to use the life-time warrantee so I can not fully evaluate the quality of the work but I am fairly certain that we will be pleased.I did not check with other firms so I can not evaluate the value but they did what needed to be done when it needed to be done. That is value above cost.
John W.
17:20 10 Jan 20
Chicago Water & Fire was at my home within an hour of calling! Zac Matz did a thorough job organizing and running the project. Anthony and the mitigation crew were amazing. Could not be happier with my experience. Unfortunately this has been my third water issue in my home but I could not imagine using another company after the customer service and quality of work I have received from CW&FR. Highly recommend!
Mark W.
02:24 08 Jan 20
What a wonderful group of people. My basement recently flooded and CWFR came out the same day. The woman who answered the phone was really nice. An inspector came out and took pictures of what had happened and about 3 hours later a cleaning crew came out and removed everything that was damaged in the flood. The cleaning crew worked all night and didn't stop until the job was done. Thank you CWFR for your help
David Z.
19:08 07 Jan 20
Noticed flooded basement Saturday morning, by Saturday afternoon Chicago Water and fire were setup and working on mitigation. A second crew showed up early Sunday and worked until finished. Both crews were friendly,courteous,professional people. I will recommend Chicago water and fire to anyone who has water Or fire damage.
James C.
17:08 07 Jan 20
We called Chicago Water & Fire Restoration based on a referral from our plumber after a pipe burst in one of our walls, leaving us with damage to the surround drywall, baseboards, and hardwood. They were able to come out the next day to give us an estimate and Scott even walked me through the process of working with a homeowner's insurance claim. Everyone from Chicago Water & Fire Restoration we encountered, from the dispatchers scheduling the calls to the guys working in our home, were incredibly friendly and answered all of my questions. We decided to have them begin the drying process immediately and by the time the project manager was finishing up with the initial inspection, a team of guys was already arriving to install the fans and mats to get us back on the road to recovery. They even had evening hours, so we were able to schedule around work for the equipment removal. Looking forward to working with their team for our next steps in restoration as well!
Corinne & P.
01:27 31 Dec 19
After the nightmare that is having to deal with the insurance company, working with Robert at Chicago Water an Fire was a complete 180. Talked me off the ledge and finally felt like I was being heard. He was a blessing to work with from tear out of water damage to project completion. Happy with the jobs done by both teams. Very happy with the restoration work done by Richie and Jose in the garage/utility room. Conscientious and accommodating; felt like I was in good hands.l
Deanna A.
19:29 28 Dec 19
On 08/24 our pipes backed up in the basement flooding our laundry room and part of the hallway area entrance. I asked the plumber who he would recommend and without hesitation he suggested Chicago Water & Fire Restoration. I called CW&FR and scheduled a meeting with Vinnie who arrived the next day at the scheduled time. He assessed our situation and devised a plan of action to begin the emergency clean-up service. Vinnie answered all of my questions and told me what to expect throughout the process. The emergency service team arrived the on 08/27 at the scheduled time.They cut, cleaned, and sanitized. They were in and out within a few hours.After I got my insurance business straightened out, thank you CW&FR for your patience, I met restoration team leader Rob who introduced me to Richie, and Jose. I was very impressed with the team's organization and skill. My television viewing area is adjacent to where the work was being performed. They were very professional, considerate, and thoughtful as they performed their work. The work was completed in 1.5 days. We are very pleased with the final results and glad we trusted Chicago Water & Fire Restoration with this emergency project. Everything looks great!BB
Barry B.
20:13 26 Dec 19
very expensive, quality of work was very good and the workers were punctual
John S.
06:51 22 Dec 19
My plumber insisted I call them after water damage in my ceiling. All I wanted in an appointment was to NOT have to take off any work. Presto! They were available that Saturday. Zac showed up promptly, bearing all of my Amazon boxes (I’m on the second floor) and checked everything out. He was professional and thorough. Luckily for me no water (or mold egads!) to be found. No water, nothing for Zac to do so he bid me farewell without charging me a cent. What an ethical company and super nice representative. I hope I never have water issues again but if I did, they would get my first and only call.
paige S.
22:42 19 Dec 19
Everyone on staff has been fantastic to work with. They've explained the process every step of the way as well as been incredibly responsive when I have questions. They've made a bad experience much easier to handle.
Melissa B.
04:19 18 Dec 19
It all started when I made the call last night, when I ask them when could a representative be dispatched assuming it would be a few days, they told me someone would be arriving with the hour, I was pleasantly surprised. About an hour later Zac Matz showed up, and immediately got to work explaining every step of his assessment, and what the process would look like, then he explained what each piece of equipment did and how it work, not only was I impressed by the level of professionalism and knowledge but the dedication to make sure I was digesting it all. By the well the equipment itself was impressive. Before leaving Zac took all the time necessary to walk us through the next steps and how the repairs would be taking place. This morning, (just about 12 hours after Zac had left) the new crew showed up at exactly 10am. They set up the equipment promptly and professionally nothing short of the service I had received until then. Dealing with major repairs with an infant home is not something I was looking forward to, the entire teal at Chicago Water and Fire Restoration have made the experience easy. Im nothing short of impressed and perfectly satisfied so far. - Diego
Diego De La G.
03:16 18 Dec 19
After returning from vacation to find a broken pipe and three rooms in my house flooded , I was so very upset ! Scott was out right away and made me feel much better about the whole process.Everyone has been helpful and great . A very positive end to a horrible beginning !
Lynn M.
20:49 17 Dec 19
In the process of addressing water issues in two of our bathrooms and this company has been great to work with. Referred to us by our plumber, the project manager Jon Strand has been very thorough and helpful and our two workers that worked on the demo piece of the project (what's been done thus far) were also great about telling us what was going on along the way, keeping things clean around them and handling things with care so not to cause damage. I was going to use as a second estimate a restoration company that our insurance referred - however in looking at their reviews and comparing with Chicago Water & Fire Restoration... those reviews coupled with the trust they already had made them the only option for us to continue on with. It's been great working with them!
Abby S.
21:19 12 Dec 19
We worked with Chicago water and fire twice when we had water issues and needed remediation. Most recently we were not in state when we needed the work done. They were very professional, responsive, and patient. They kept us informed along the way and worked with our insurance and HOA quickly and in a very coordinated fashion. Huge shout out to Joel who was our project manager - so responsive, responsible, proactive, and clear. These situations are always stressful but the team at Chicago water and fire is like a well oiled machine. They do great work and minimized our stress as much as possible.
Zachary D.
21:01 12 Dec 19
The water heater in the unit above mine broke and caused substantial damage to my ceiling, walls and hardwood floor. Chicago Water & Fire did a great job with the water mitigation. They were quick to write up the contract and perform the initial work. The reason why they are not getting 5 stars is that it was hard to get a hold of anyone to talk about the repairs. I'm going to contact a couple of other repair companies to get a second opinion on reconstruction.
nikolic016
19:11 10 Dec 19
Our basement was flooded and Chicago Water and Fire Restoration performed the clean-up, pack-out, and reconstruction. They did an excellent job and were very professional and responsive. Scott Meyer was extremely helpful and came out right away to start the clean-up process and water mitigation. Travis was the reconstruction manager and was wonderful- he always answered my questions promptly by text and kept me informed of the process and timeline. Everything was done on time and turned out beautifully. Ricky and Trevor performed the majority of the work on the reconstruction of the basement and they did a fabulous job. They were always on time, they immediately took care of any additional requests that I decided to have done while the project was being completed, and they were always willing to go the extra mile. I would highly recommended Chicago Water and Fire Restoration.
P. R.
04:09 09 Dec 19
Zac Matz is simply a joy to work with. A true professional who gives sound technical options and has a great attention to detail. He is very thorough throughout. He will exceed all expectations as I would highly recommend him and his team.
Shea O.
21:31 08 Dec 19
Very professional, courteous and thorough. They definitely make a bad situation better.Job is finished now and couldn't ask for a better result.Dave was fantastic as was Casey and his crew.Thanks guys.if anyone ever need your type of service and don't hire you, they are crazy
Roy Mc A.
19:08 07 Dec 19
I definitely recommend this service to anyone that needs a team that always has your back, will always return a call and answer your calls late at night. My project manager, Ryan, was a pleasure to work with. He took the bull by the horns with my insurance and made sure my loss was covered. I give 5 stars to Chicago Water & Fire. Hands down best team that will make sure the job is done and right.
Franco C.
02:49 05 Dec 19
Zak was my first contact. He walked me through the process and tried to allay my frustration. Then I met Oscar and Anthony two of the nicest and hardest working individuals not too busy to stop asd answer my questions. When the water damage was dry, Jordan came out to remove all the dehumidifiers and blowers. He too was very nice and efficient. My experience with office staff and everyone at CWFR has been very positive. Thank you
Carol
17:29 04 Dec 19
I appreciated the quick response of Chicago Water & Fire Restoration. My plumber recommended them after a sewage issue in the bottom level of an apartment.
Joseph M.
20:13 03 Dec 19
Brilliant service. Every person at Chicago Water & Fire Restoration has been incredibly helpful, reliable and punctual. We are extremely happy with their service. Highly recommend.
Amie F.
22:59 30 Nov 19
I woke up Thanksgiving morning to sewage in my basement I called and within an hour and a half I had Zac at my door and he took care of the entire situation for me in a very professional and caring manner, working closely with Zac we got the entire situation corrected and cleaned up before the end of Thanksgiving day without Chicago water and fire restoration I do not know what I would’ve done. I am very thankful for their services and I recommend them to anyone that would ever need their services. Zac was so helpful he was just so good and kind and helped me in my crisis. A real life saver.
Mary B.
16:05 28 Nov 19
CWFR has been wonderful in restoring my home after flooding ruined 2 baths, carpet and porch — Phil B could not have been more responsive, professional and courteous with my myriad questions & concerns — the crews, water mitigation, wood flooring, pack-up, bath renovation — were all great & did a beautiful renovation that we are thoroughly enjoying! Thank you so much!! I would 💯 % recommend this company for all your rehabbing needs, Gstreb 🏡
Godzilla man S.
15:52 27 Nov 19
The project manager and crews were extremely responsive, helpful, and committed to making a very inconvenient situation as convenient as possible.
Robin B.
02:09 27 Nov 19
Walter came to our house within a few hours of my calling them regarding water damage from a toilet overflow. He was thorough and explained in detail what the damage was and how to mitigate the problem. He scheduled work to begin the very next day. He also talked me through the claim process with my insurance company. I am so far very pleased with the service from Chicago Water & Fire Restoration!
Akemi N.
03:07 23 Nov 19
Excellent service, timing and communication from the every single person I engaged with from the company. I highly recommend using them over other companies for that reason!
Emily F.
21:06 20 Nov 19
During this month Travis McCool and his crew; Ricky, Joel and Alex completed a project here that included; tilling, panelling and painting two baths and a laundry room.I found the crew to be professional, responsible, trustworthy and easy to communicate with. They kept me appraised every step of the way. Answered all my questions and made sure I knew what was going on at all times.The end result looks great. The crew was a very skilled bunch. The completed job met and went beyond my expectations. Thanks guys.
david H.
01:23 16 Nov 19
I can honestly say that I have had nothing but a wonderful experience with CWAF. Let me list the names I know of, which I think are at dispatch: Jessica, Jackie, Jennifer, Jenna... (ok let me just list misc names because I have spoken to so many and our joke is that they only hire "J" names at CWAF) ... Sammi, another Jennifer, John and Johnny... mitigation guys: Jordan and Luke... I can't think of his official title, but Ken, that I think is the manager of the project managers for reconstruction... my personal Project Manager, Dave... Painters: David and Diego. (Substitute/additional help painters, eh... not so much.) Painter: Fernando, unsurpassed quality of service as well. EVERY SINGLE PERSON I HAVE MENTIONED HAS DELIVERED AN UNSURPASSED, QUALITY OF SERVICE. I apologize for names I may have forgotten. Unreal how when you're stressed to the max because you have a flood in 2 stories of your home and you don't know which way is up, (but you don't want to look up because of your damaged ceiling... ha!) Seriously though... I have to personally thank Ken, for taking a lot of time to explain to me how this all works when I know his phone was ringing off the hook... he never shrugged or rushed me. I'd ask anyone to have patience with your situation if you're at the escalated level in the process where you're now dealing with Ken. We are all important and he will always call you back. Called me back after hours, even. Dave, my Project Manager, for doing the same whilst also running a very, very tight ship. He was incredibly responsive, each and every time. The mitigation team, Jordan and Luke... I was having a massive panic attack when they arrived... they were extremely professional but could tell I was ready to stroke out... started cracking jokes and made me feel very assured and relaxed and comfortable, which is so important during a very trying and unexpected time. The only negative experience I had, was that the carpet company we went with, subcontracted the work out and I was not pleased with their professionalism at all. I would recommend you ask to whom it could be subcontracted to, so you can google ratings on that company. The company that was referred to me by CWAF, had high ratings and in CWAF's defense, I don't think they were aware it was going to be subbed out. Then, here comes my Project Manager, Dave, once again, wearing his cape and addressed my concerns with the subbed carpet company. I would recommend them to EVERYONE I KNOW! Truly, I would. My name is Kellie Turyna and I approve of this message. :)
Kellie T.
21:41 13 Nov 19
Thank God we were referred to Zac. He was so thorough explaining the process and has the utmost respect that he is in YOUR home. Keith and another gentleman did the work. Again, very respectful and careful. We had a leak which resulted in mold. Their team came in right away and eradicated it. Paperwork is so thorough with a lifetime of house guarantee. Love them and will use them for reconstruction as well.
The D.
13:38 13 Nov 19
The CW&FR team led by Travis, Alex & Edger was extremely professional, diligent, responsive, and efficient. They all did a great job getting our basement restored!
Daniel N.
15:24 11 Nov 19
Zac Matz was very professional and described very aspect of the estimate and the work that needed to be done with the mold issue in my home. Oscar and team was also very professional and worked diligently the entire day and left the room very clean. Most commendable team of employees.
Maria C.
00:02 11 Nov 19
Great service and effective communication. I appreciate working with someone who also understands that I have a day job and can schedule visits that are convenient.
Rick W.
12:51 09 Nov 19
Employees really care about their customers!
Trevor M.
16:28 08 Nov 19
Great company. They invest highly in safety and continuing education of their staff.
Jim T.
20:07 07 Nov 19
Chicago Water and Fire came to our rescue after our dishwasher leaked and destroyed a big part of our kitchen. We called them and they sent Ryan out to take a look immediately. Ryan did a great job assessing the damage, helping us with our insurance company, and scheduling the remediation quickly. The men in charge of the remediation worked very hard over 2 days to remove cabinets and flooring. They were respectful of our home and nice to our entire family. They also did everything they could to keep undamaged items, like our countertops, in perfect condition. I asked them to keep as much of the countertop intact as they could, so that the kitchen could stay somewhat functional. They managed to slide the cabinets from underneath my countertop and built some framework so the counter was supported. Ryan came over on his day off to deliver materials to help, which went above and beyond. Throughout the process, Chicago Water and Fire maintained contact both by phone and email. I would highly recommend them for anyone facing a disaster in their house! They made the whole process much easier than it could have been.
Jennifer M.
23:42 01 Nov 19
Recently, I came home to find that my basement flooded. After having my sump pump replaced, Chicago Water & Fire Restoration came out at 9 p.m. on a rainy Saturday night to assess the damage, do the scan, and arrange for clean-up to begin. The clean-up crew came the next day, on a Sunday, and did an amazing job getting the clean-up done. The fans in place and running, and all of the water and my basement cleaned up. They placed all of my personal belongings in one place in preparation for my insurance company to review and are even getting a repair estimate together. They made this so easy for me in a time of chaos.
Dana P.
20:46 28 Oct 19
Thank you CWAFR!I had sump pump failure which lead to flooding in my crawlspace and water damage to the majority of the drywall in my finished basement. This was the first time I had ever experienced this in my home. I needed help and fast! The first company I called had a representative that was panicked and chaotic trying to get me to sign a non-detailed contract immediately. A very shabby outfit. Needless to say, I did not feel comfortable and called CWAFR for a second quote. They accommodated me the same day in a matter of hours. Project Manager Scott came out to my house and he was cool, calm and collected. He used high-end tech to evaluate my basement. I felt confident and went with their services. CWAFR worked hand in hand with my insurance company to take a bit of the pressure off of me, giving me plenty of updates as the progress went along. The water mitigation crew came out right away, on Labor Day! The crew was amazing! Clean and precise. They were very respectful of my home and myself. A second crew came to pick up the equipment days later and they were just as fantastic, very friendly. The restoration crew was next–Travis, Ricky and Joel and again amazing. Did a beautiful job, you cannot even tell that any damage was ever done. The drywall is perfect and the green paint color matches to a T. I cannot stress enough how professional, personable and kind they all were. Everyone I talked to in person, over the phone and via email was extremely nice and very professional. From start to finish the job ran smoothly. This company is top notch. I would use them again in a heartbeat. I wish every company had employees who actually cared about the work they do as much as CWAFR. Thank you for making such a disruptive event an easier one to get through.
Jennia S
15:21 18 Oct 19
Amazing, professional, and fast service. I trusted them completely and had no trouble communicating with them every step of the way.
Shelby M.
17:30 15 Oct 19
We recently had sewage water flooding our furnace room. We had a very good experience with Chicago water and fire restoration. They were available the same day I needed them. Very quick and professional responses. Qualified employees. I highly recommend this company.
karen P.
14:37 12 Oct 19
Came out promptly to assess flood damage to our finished basement. Answered all our questions and told us to what to expect moving forward.Work crew was set up to our convenience. Felt relief from an overwhelming mess. Thank you!!
Terry B.
00:31 11 Oct 19
Wonderful experience - fast response and great work. My basement water heater failed, and Chicago Water & Fire came out first thing in the morning to clean up the water, dry out the rooms, and schedule putting in a new floor. I liked how Travis was willing to work with my schedule, offered fast email and text responses to my questions, and advised me on floor options. Ricky and Joel did an excellent job installing the new vinyl plank flooring, and communicated with me throughout on what they were doing and why. They were thorough, professional, and pleasant to work with. After finishing the floor installation, Travis walked through it with me, made sure any last questions were answered, and said I could email, text or call with any follow up questions anytime.A great experience, I would highly recommend them and will use them again for any basement issues!
Susan S.
17:06 10 Oct 19
Prompt response, efficient cleanup.
Larry P.
16:04 10 Oct 19
Great service. Had water in Crawlspace and called for estimate, they came out within 2 hours. Did excellent job.
Charles A.
15:05 09 Oct 19
Fast, Professional, and have stuck with me through the insurance process. I am still in the middle of having my house restored, but so far the experience has been pleasant (minus the water damage).
Ryan P.
14:30 09 Oct 19
Fast and timely work. The crew was very professional. This company really helped with a terrible situation and I am very grateful.
Bernadette S.
23:36 07 Oct 19
CWFR spent 2.5 hoI was pretty nervous about this process as I've never been through it before. Upon completion I was VERY relieved at their plan fro restoring my home to its previous level. Definitely refer them to friends.
Marc O.
18:37 04 Oct 19
Had an emergency and they were VERY quick to respond, gave me an estimate on site and had workers at my house the next day. Everyone I dealt with was so nice and helpful. Although the event that happened was terrible I feel lucky that I was recommended to Chicago Water & Fire.
Rachael P.
14:40 04 Oct 19
We recently had water damage in our basement. Felipe was our project manager and was very helpful in answering all our questions. He was assisted by Manny who served as the reconstruction lead. Both were very knowledgeable and the project was done professionally and in a timely manner.
Erica O.
15:39 03 Oct 19
Quick response, and very knowledgeable.
Houshang D.
17:44 01 Oct 19
Wile I hate that we have had to use your services twice in the 8 years we have owned our home, I am really glad that I knew calling you would result in a job very well done. Ramon and Dontrell worked tirelessly for over 5 straight hours on Sunday morning. They were friendly and pleasant, and were meticulous in their work efforts. I highly recommend your company to anyone who has experienced flooding in their home.
Michelle Gogliotti R.
14:39 30 Sep 19
They were fast, friendly, efficient; they got the job done.
Michael O.
01:06 30 Sep 19
High level service
Grigor G.
19:08 27 Sep 19
they helped me out greatly on a garage wall water damage issue. they were knowledgeable and took care of everything and worked well with my home owner insurance in getting the details worked out.
Patrick T.
16:17 27 Sep 19
Our basement was flooded and they fixed everything in professional way.I appreciate Reconstruction Lead 'Cem Senel' did great job to put back everything in professional way. His communication was prompt in updating what is going on, what is next with us frequently. Excellent job and keep it up.
Saraa R.
22:00 20 Sep 19
They were quick, professional and much cheaper than the competitor. I would use them again.
Soh T.
19:42 19 Sep 19
Did a good and thorough job of drying out our basement room. Very professional. Thank you.
Jenny M.
14:09 18 Sep 19
The team was very professional. They worked around my schedule of having a new child and 2 dogs at home. I was updated by the team at every point.
Nate H.
12:46 18 Sep 19
Zac was at our house from around midnight to 3am assessing damage we incurred and was so professional and helpful during the whole nightmare. His team then came out on a Sunday evening to start the mitigation process. They were very easy to work with and everyone was able to explain each step of the process clearly to us. We definitely plan to use them for the whole reconstruction process as well.
Jenn H.
22:29 17 Sep 19
I was very happy with the excellent water mitigation service that CWAFR provided for my condo that suffered water damage recently. The project manager Erik and his crews were very prompt, professional and thorough. Erik came and evaluated the situation on the same day I called CWAFR. Once we decided to move forward with water mitigation, the crew came on the same day to remove damaged floor, carpet and baseboards, and had equipment in place to dry the walls and floors. When I complained about loose cords, Erik offered to send someone over immediately to address the situation. It was not really that urgent, so he had people come the next morning to improve it. I also received a very detailed estimate for restoration service, free of charge. That estimate turned out to be very helpful for later discussions with insurance. Overall it was a great experience. I'd highly recommend CWAFR if you unfortunately suffered water damage like me.
Zee Z.
03:20 17 Sep 19
I'm a plumber by trade, I have used and referred alot of people to Chicago water & fire restoration over the past years. Everyone that has used them including myself has great things to say about them. They are a turn key restoration company that handles everything from the cleanup to the restoration. One of the things I like about them is they handle everything from big jobs to small ones, treat them all with the same pride of craftsmanship.
plumber 1.
14:06 14 Sep 19
Thank you Chicago Water & Fire! You made an awful experience amazing. Your rep Scott and cleanup crew were very respectful, courteous and professional. Clean up crew worked vigorously and delicately with our home and belongings for 9 hours. I’m very happy and grateful for their efforts. I highly recommend their services whenever you find yourself in a crises situation. Thank you Excel Plumbing for your recommending their service.
Chris P.
11:05 13 Sep 19
If you are looking for incredible professionals, quality work, and piece of mind, don't hesitate to call CW&FR. From the initial phone call to the actual mitigation and rebuild, you are taken care of by everyone at the company. We had a pipe break Memorial Day weekend and CW&FR came quickly for an estimate and to start the mitigation. They worked directly with our insurance to help with the claim and were in contact every step of the way. After the initial water mitigation, we were introduced to Felipe and his team for our rebuild. We decided to do some upgrades and Felipe was able to work with our vision to get it done. As for his crew, again, professionalism is what I would use. Kevin, Greg, and Diego did not only excellent work, but were on time every day and extremely courteous. Felipe also checked in regularly to make sure things were on track. I will recommend this company to anyone who is in the unfortunate position of needing water or fire restoration.
Fran J.
14:05 12 Sep 19
Chicago Fire & Water Restoration was such a pleasure to work with. Every single employee was kind, courteous, and so professional throughout the entire process. They made an extremely stressful and difficult situation so much easier and did a fantastic job refinishing our basement. Special thanks to Travis, our project manager, and Manny and Ricky both who completed the work in the basement. They did a fabulous job and I would recommend the company to anyone! Thank you!
Jessica E.
15:18 06 Sep 19
We had a pipe leak in the basement and my plumber referred me to CWAFR. When I called they were out within hours to assess the damage then had a team out to demo the same day. They dealt with my insurance and getting everything all settled. Casey M and DR were very courteous and professional. Casey M went above and beyond and I could tell he cared about having quality work. Ryan, the project manager, was very helpful in coordinating everything. Thanks CWAFR!
Lisa N.
00:52 06 Sep 19
Eric came out same night I called due to water damages. He did his thing & the crew was out next day to gut, clean, & dry all areas in basement. It’s been a great experience and they are trusted for a reason!
Matt R.
18:42 29 Aug 19
My experience with Chicago Fire and Water restoration was as pleasant as it could be under the unfortunate circumstances. From the staff that came into my home to access the damage and give an estimate to the ones that came to perform the clean up and remediation, I was only met with courtesy and professionalism. They salvaged as much as could safely be salvaged, and the areas that had to be cut out were done so neatly. My only complaint was with the follow through with office staff getting my insurance adjuster the information needed to complete my claim which caused a further delay in getting mold removed from my basement. I hope to never ever NEED their services again, BUT if I did, I wouldn’t hesitate to call them. I would recommend them to others needing their services.
Sharon E.
17:46 29 Aug 19
Best place around. Extremely knowledgeable and friendly, top notch service and they get the job done!
Matthew T.
22:37 28 Aug 19
Excellent service from start to finish. From the initial assessment, to the quote, to the cleaning. Very reasonable, and top notch work. My basement never looks so good.
Matthew T.
22:33 28 Aug 19
The company as a whole does a wonderful job.
M L.
17:01 22 Aug 19
Their quick response, knowledge, and guidance made a horrible situation a bit more bearable.
Julianne T.
13:30 22 Aug 19
Very responsive, quick, and efficient. Friendly service and knowledgeable people. I would definitely give them the highest recommendation.
Steve M.
15:46 21 Aug 19
After unexpected water damage, I am so glad we called Chicago Water and Fire Restoration. Everyone we worked with, from customer service to the project manager, Zac, to every crew member who worked on our dining room, was very courteous and knowledgable. Working with them was easy, fast, and the clean-up exceptional.
Amy E.
15:21 15 Aug 19
Great customer service! Will always recommend them
Samantha A.
14:46 11 Aug 19
What exceptional customer service provided to our family during a very challenging time. Their patience, in-depth knowledge, and professionalism not only impressed me and my husband but set the bar quite high in terms of expectations from service providers in the Chicagoland area! He not only helped us understand the magnitude of our situation but also provided several options for mitigating and even assisted with contacting our insurance provider to ensure we did it correctly.
Chaka H.
12:41 10 Aug 19
Service was timely and professional. Joe did a good job of explaining what needed to be done.
Elfi S.
17:12 08 Aug 19
The reconstruction team of Travis, Alex, and Edger were timely, friendly, and professional. They did a great job to put our room back exactly the way it looked before our water problem. I would use Chicago Water & Fire Restoration again without hesitation.
Mark P.
20:31 03 Aug 19
I am so glad I found Chicago Water and Fire. My sump pump failed while I was out of town and ended up with 2 feet of water in my basement. Not only did they do a great job with the water, debris and mold removal, they were friendly, polite and kept me informed and updated at every step of the way and they handled the insurance claim directly. I highly recommend this company!
Emily G.
14:23 03 Aug 19
CWAFR walked us through each step of our project and went above and beyond in making sure we were pleased with the final result. CWAFR also communicated well with our insurance to ensure that no rock was left unturned.
Mark S.
20:48 01 Aug 19
Quick response and did exactly what they quoted. They did not try to up sell anything. Very professional.
Kevin F.
14:28 01 Aug 19
We had an awesome experience with the men from Chicago Water & Fire Restoration. Our project manager Dave with his expertise, professionalism and being so helpful to us during our time of need. He was always checking to see that everything was done correctly and was a pleasure to be around. Also, the men doing the work: Casey and De Arr were amazing. Perfect work and so accommodating and always a smile, never complaining about the work that needed to be done. They brought our house back and even better from the flood. We could not be happier with the professional job of these three men. We are very grateful for the way our house looks now. We would totally recommend this company for your restoration. Could not be happier.
Sharon B.
03:51 01 Aug 19
They are the very best at what they do
Jaryd C.
15:09 31 Jul 19
The people are friendly and do a great job in cleaning up the basement after both of my sump pump had failed.
Nancy C.
15:39 30 Jul 19
Good service. Excellent workers.
Ken W.
15:18 25 Jul 19
We had a leak in our refrigerator line destroying our flooring in the adjacent dining room. Travis, Stan, and Uly worked very hard to find flooring that looked exactly like what had to be removed and install it the way I envisioned. They put in a beautiful transition between the new floor and the pre-existing tile. I am very happy with the results. The company treated us very fairly with cost and communication. Travis was a wonderful project manager who communicated clearly and listened to my desires for my space. Thank you CWAFR!
Carolyn K.
03:20 25 Jul 19
Chicago Water & Fire is a little on the expensive side, however they're able to quickly dry things out and everyone is very professional and nice to work with.
Brian K.
15:52 24 Jul 19
I received same day service when I called with my leakage issue. The representative came and immediately put me at ease in resolving my issue. I was impressed with his knowledge and courteousness of answering all my questions. I would definitely use this company again.
Barbara L.
22:51 22 Jul 19
We had a toilet overflow and a lot of damage resulted. Walter could not have been more helpful. He explained everything, made sure we understood, really took his time making sure that he checked every area. I was shocked when I called and they told me that they would be here in less than 2 hours. Chicago Water and Fire Restoration just seems to “get it” and I couldn’t recommend them enough!
Kerstin C.
02:42 18 Jul 19
fast, efficient, excellent follow up and communication at every step of the way. Just completing the remediation and strongly considering using them for repairs as well
nick B.
14:54 16 Jul 19
We had a major water issue in our basement and got Chicago Water & Fire Restoration involved to get us back to normal. This process was led by Ryan, who was phenomenal and very helpful throughout. Hi crew members (Luigi & Victor) were also top notch and did a great job rebuilding our basement. My wife and I were very comfortable throughout this experience because of the professionalism that Ryan, Luigi, and Victor brought everyday. Hopefully we don't have any more problems...but, if we do then we know who to contact.
Bob C.
17:02 15 Jul 19
Great experience; very responsive and helpful during a stressful time!
David B.
18:44 09 Jul 19
Our plumber called Chicago Fire for us. They arrived a few hours later and did remove the water and most of the damaged flooring from flooding. The team of 2 men worked very hard late into the night to finish. Four days later the next crew of two men came to remove all the drying fans and took the vanity top off so the bathroom could be used. Everything I asked them to do was done for us. Now we await the put back. I am Sandy not Lisa. You defaulted my name without ability to change!
Lisa M.
12:55 04 Jul 19
timely fashionroger did greatgood pticecan't even tell thereriger put everything back just like it was
Dennis M.
17:28 25 Jun 19
great company came out when i had a mold problem due to leaking from rain they were all really nice in explaining how everything was done.
Scott H.
16:52 24 Jun 19
Walter was great, talked us through the process. The team that came later to install the dryers and dehumidifiers were quick and efficient. The pick up team 3 days later came a littler early which saved me a few hours.
John H.
19:17 18 Jun 19
I cannot say enough good things about this company. We had sewer backup in our lower level which includes a recently remodeled family room. The sewer water flooded our laundry room and part of the family room. Needless to say it was disgusting.Chicago Fire and Water Restoration was at our house in a matter of an hour or so and workers came the same day to clean up the mess. I am very grateful to them for their prompt service and the excellent job they did cleaning up.Our project manager was Ryan. He went above and beyond to make sure things got done right. Ishmael G. and Roger D. were excellent! Not only did they arrive PROMPTLY everyday they were courteous and explained things completely. The best compliment I can pay them is that our family room now looks EXACTLY as it did before. I highly recommend this company. We are very pleased with the job they did!
Mary T.
16:44 18 Jun 19
Their thoroughness , knowledge, and professionalism.
Thomas N.
14:49 18 Jun 19
A leaky laundry room tub fawcett caused water damage to the some of the drywall and base board. CWFR came in, drilled holes in the wall, ran a fan for 3 days, then replaced and painted the drywall and baseboards. Everybody that I worked with (Vito, Travis, Alex, Eric and others) were helpful and professional. I am very happy with the final result, and it is guaranteed. Thank you!
Marla R.
00:16 18 Jun 19
CWFR were great. They were quick, courteous and did what they said they'd do. We didn't want to use their repair company so the project manager made sure he added notes about this so they wouldn't send us a repair estimate. What they quote is what you pay and they're fair with they're pricing. Definitely give CWFR a shot to clean up your flood damage.
Juan D.
01:37 13 Jun 19
CWFR came recommended by my plumbing contractor after experiencing a water loss while I was on vacation. I returned to 3 or 4" of water in the basement. After calling the main number a project manager was on-site in about an hour (after 5PM!), he spent hours reviewing the damage and preparing an estimate in real time. The loss required everything to be removed from the basement, ceiling, walls and floor. The team arrived the next day roughly 12 hours after the proposal. I asked the them what kind of hours their shift was comprised of and the answer was, "until it's done." Each person I interacted with was professional, empathetic to the circumstances and genuinely nice guys. Their work is tough, messy and downright dirty. All of the team earn high praise removing the anxiety and shock of walking into such a nightmare. Thank God there is a company that can come to the rescue, I know I did!
Gatu8521 Z.
18:10 10 Jun 19
Twenty stars is what this organization deserves. I cannot recommend them enough to everyone. My water heater broke And there was water all over the floor. I called Chicago Water and Fire Restoration as soon as I noticed. They were here within 2 hours. Steve was the project manager at that point. He told me to contact insurance which I did to get a case number started. That was all I needed to do. Steve assesed the situation called for water removal to be done within the hour. Mark showed up to start the water removal. Him and his associate were here for a couple of hours setting up fans drying everything out moving everything to where it had to be so that there was no damage or very little damage anyway. They had to pull back the carpet and remove padding. They took out all trash that was wet in the basement and disposed of it themselves not even leaving it at my house. They finished a couple hours later and said they would be back to complete the job in 4 days once things had dried out. The figured out they needed a stronger electricity to accommodate the fans they had brought in and he had someone come to fix that for me also. They always called beforehand and said they were coming usually A-day in advance. Finally 4 days later they came to test the carpet and everything was dried out so they removed all fans etc and put things back where they could go. That wasn't the end of it I received phone calls every couple of days updating on what was happening with insurance. Because of all the pictures Steve had taken insurance and the project manager who then became Derek came to a settlement that we could both work with. The check was sent to me within 2 weeks and Derek Rakowiecki Gave me a call to set up inspection for restoration. I had my son-in-law meet here with him when he came so that we could be sure and get everything done I needed to in the basement. Derek Scheduled carpet padding replacement ( same as I had) within a few days and then the final work that needed to be done within 2 more days. All in all the whole dry out restoration etc took less than one month. They did not try to talk me into anything over and above what they originally worked out with insurance. So no sales pitch..loved it!! Again I can not tell you how much I totally recommend this company. Everyone I spoke to everyone I worked with everyone that came to this house to do the work could not have been more polite. I even told Derek he would be the perfect son-in-law. 🤭 Although I already have one.😁. He was extremely patient With every question I had. Left me his phone number in case I had any extra questions and he always had the answers. If not he said he would get back to me with a response and he always did right away. Anyone needing this kind of work should definitely consider Chicago Water and Fire Restoration. I also appreciate that it's a family run business and I throw my support entirely their way. I can't imagine anyone would have a bad experience with this company. Like I said before...they deserve 20 stars if that was possible. Thank you again so much from Samantha to Steve to Mark and to Derek THANKS YOU SO MUCH.
Laurie M.
20:44 06 Jun 19
Good Service, excellent workers, and kind assistance! I have a huge job with mold in my basement and they have been helpful and clean up the area. I literally didn't have to lift a finger! After I have my basement waterproofed, I will again have this excellent service company come out and help me rebuild the basement! I would recommend Highly to anyone in need of water or fire assistance!
Rosina M.
13:55 27 Mar 19
good service, staff are hardworking and diligent, entrusting my basement is a good thing , gives me peace of mind
Lotis P.
23:07 17 Feb 19
Had gross sewage bubbling up from a floor drain and our plumber referred us to Chicago Water and Fire Restoration for cleanup. He put the call in for us and a couple hours later a friendly estimator, Joseph, came and assessed the damage. Very polite, professional, and funny. He answered all my questions and was patient with me too. A couple hours later, the clean up crew, Mike and Mark came and they are AWESOME!!!! Also polite, professional and funny as well. Kept my mind off of the issue/stress of what was happening, while getting the job done efficiently. Answered any questions I had during the entire process of wall cutting, floor ripping, turd washing, and microbe execution. These guys are seriously a hoot! They make a great team. Didn't want them to leave! A+++! Two Turds Up!👍👍Would recommend this company, and specifically Mike and Mark, to anyone and everyone.
Joanna R.
03:10 26 Jan 19
Your team is awesome! Rob Nix was really great at getting the guys out here quick to respond to a toilet leak that another company failed to respond to. The crew was super knowledgeable and worked on our house till 1 am last night! Very professional and made a bad situation better. Thank you for everything and we know we are in good hands!
Morgan D.
15:26 08 Dec 18
Their response time and quality if work was excellent.We would use them again if ever necessary.
Dave L.
17:20 26 Nov 18
After a pipe burst in our garage, we had to have a restoration completed that went from garage to bathroom to laundry room. Chicago Water & Fire was quick and courteous throughout the entire process. They helped me work with my insurance and gave me exactly what I asked for! Ismael and Damion were polite and hard working. They checked with me through each step of the restoration and brought my dream bathroom to life in record time! Can't recommend them enough, thank you!!
Jessica F.
02:03 03 Oct 18
Sam and Mark arrived on time on a Saturday afternoon to clean a very nasty crawlspace sump that was full of foul smelling muck. They were professional and explained everything that they were going to do. They took extra precautions to keep our home clean, as our crawlspace was very muddy. They cleaned up the sump pit, treated all the wood with an anti-microbial and anti-fungal, dried up the standing water that we still had and spread a vapor barrier across the entire crawl space floor. We could not be happier with the results, they stayed until the job was done so our plumber can come in the next day and repair the sump pump system.
Ralph B.
03:13 30 Sep 18
Luigi and Martin are punctual, polite, and did great work restoring my basement after water damage caused a mold issue. Highly recommended.
David P.
18:59 29 Sep 18
The gentlemen that came to clean are some of the hardest working men I have ever met! They were courteous, dedicated, and very polite. They made sure I was kept abreast of everything they were doing and made sure I was ok with it and answered any questions I had. When they arrived I was informed of who they were and asked how long I wanted them to stay. They arrived the next morning and I was amazed at how much they were able to accomplish in such a short amount of time. I teased them that they were "beasts" because of how much they did and can do! My hats off to Gil, Mat and Lorenzo as they are very valuable employees of your corporation!
Lori S.
02:01 29 Sep 18
Everyone was great from start to finish. Had a mold problem in my basement due to water damage and called several mold remediation companies but Chicago Water & Fire gave me the best quote by far. Rob came by to assess to damage he was very knowledgeable and courteous and explained what needed to be done to address and remediate the mold. Luis and Kaylin arrived on the next day to remove drywall, clean and sanitize the entire area, they did an excellent job. I will certainly recommend Chicago Water & Fire Restoration to anyone who has water or fire damage. Thanks to Rob, Luis, and Kaylin
Anisah M.
21:30 26 Sep 18
My crawl space flooded for the first time and I was devastated. Called a plumber to fix my sump pump which broke a month ago and I had no idea. Lost everything down there and had mold. Called Chicago water and fire and was blown away by how much they care and the knowledge from beginning to end. Walked me through what’s happening and what they will do to clean up. Luis and josh came out and had the task of cleaning it up. They took such great care of my home and made sure we knew what to do and what was going to happen. I will forever be grateful and will recommend to anyone that has to unfortunately deal with this mess. They are amazing.The final crew came out on a Saturday, Sam, Mark and josh. The crawl space looked and smelled amazing. I can’t say enough great things about them and equine I have met. Such respectful understanding people. My home is back to normal, well actually it’s better now thanks to these fine people and company.
Sandra B.
21:36 21 Sep 18
Had to have kitchen ceiling and bathroom floor torn up because of water leaking from bathrooms above. Tyler and Jason came out and were very nice and professional. Took care of the job in a safe and timely manner. Highly recommended.
Mark S.
03:05 15 Sep 18
Collin and Corey, the men assigned to this project, were so thorough and stayed with it until the job was properly completed, even though beyond 6:00 PM. They swept up soil/ dust/ pieces of concrete, power washed, sanitized and helped move items in the basement. I could see (and smell) a major difference between the 'before' and 'after' clean up! What a great job! They represented the company well, too, and let me know about other work needed that the company can provide--something I would want my employees to do. As I result, I'm quite likely to explore other future work with this company. (Please share my reactions with the staff.)
Marlene M.
19:38 05 Sep 18
I am very impressed with everyone that has been through our house, from the initial sales contact of Peter to the mitigation team of Derrick and Dennis, to the guys whose names I can't remember, picking up and dropping off the all the fans and drying equipment, to Rob, our project manager and the drywall guys, again whose names I can't recollect. Everyone has been courteous, professional and clean!
Aaron K.
16:44 30 Aug 18
I had to have mitigation and restoration for a flooded bathroom due to a malfunctioning toilet....nasty! All-Suburban Plumbing recommended Chicago Water & Fire for the mitigation, and I decided to use them for the restoration work too. They were at my house within 24hours and within 48 hours everything was dry and ready for restoring. Everyone was very professional, very friendly, and showed the same kind of urgency to complete the job and get everything back to normal as I did. The Project Manager, Jonathan Allen, was great! He kept me informed of progress every step of the way. The contractor did an excellent job of rebuilding my bathroom, too. Thank you Chicago Water & Fire Restoration!
Cathy A.
20:37 28 Aug 18
Company has been more than helpful over the last month. The mitigation guys were great and extremely thorough in making sure that everything was completely dry after our water heater leaked. I can't say enough good things about Brandon and Josh and the work they did in our utility room as well as prepping the house for the next phase. Both of them were more than willing offer suggestions when needed as well as answer any questions I had. Hopefully no family or friends have a water or fire problem in their homes, but if they did, I would recommend Brandon or Josh without question.
Charlotte Bond H.
03:00 15 Jul 18
John and Edgar were great. They cleaned up our wet basement carpet, pad, and baseboards with a smile and friendly, professional attitudes. Thanks guys.
Debra Bacon M.
17:04 12 Jul 18
We had a sump sieze up and resulting water damage to our basement. We contacted Chicago Water & Fire at the suggestion of our plumber and glad we did. The estimate was reasonable and explanations clear and the team that did the work (Joe, Oscal, Collin, & Coly) worked hard, kept everything clean and explained every question clearly. We were pleased at how clean the resulting basement was once they came and took away the fans and dehumidifiers. The work was reasonably prices, well done and their courteous manner was appreciated throughout.
Jeff S.
18:06 11 Jul 18
We had a water leak which resulted in extensive damage throughout our home. Our plumber recommended Chicago Water & Fire Restoration, and we are please with the referral and the job CWAFR did to mitigate and restore our home. We were particularly impressed by our restoration team Felipe and Ricardo. They are polite, professional, and very competent at that craft. They also were very sensitive to the need for a daily clean up. We are happy to recommend this firm to anyone who finds themselves in a similar situation. Larry Johnson
Larry J.
15:47 11 Jul 18
Excellent work performed by Chicago Water & Fire for the cleanup and the reconstruction of our basement. The cleanup/mitigation work was done efficiently upon an emergent call. The team was kind and courteous. They understand the insurance policies well, explained us why our damages should be covered by our home insurance policy. The reconstruction work was also done professionally by the crew Kevin, Luigi, and Phil. The team treated us with courtesy, and make sure that our voices are heard and we are fully satisfied with what we are getting. Highly recommended!
Rui H.
02:14 04 Jul 18
Tyler and Jason were great in helping me out. Everyone who came to help me from your company were kind and expert in their approach.
Colleen L.
23:12 02 Jul 18
My sump pump failed after some heavy rains and I had about 8 inches of water in my basement. My plumber replaced the pump and recommended Chicago Water & Fire Restoration for the clean-up. They came out very quickly and the crew got right to work the next day. Big Thank You to Walter, the project manager and Will and Joel for doing a great job!
Linda F.
13:53 29 Jun 18
I needed to have mitigation and restoration work done, as well as have my flooring replaced due to a leak from my water heater. Needless to say I had no idea what to do! Phillip R. came and assessed the damage and work that needed to be done regarding the restoration portion. He was so kind and courteous, and took the time to explain what to expect during the whole process. I was also advised of my rights as a consumer. From there, all I had to do was pick out my new flooring, and sit back and relax… They took care of everything, including working with my insurance company. Victor and Angel came and replaced/painted the wall that was damaged and removed. And they put in the new flooring. The new wall looks awesome, and my flooring looks amazing!! And they were so neat as they worked. I was so impressed with this group of guys. I appreciate how easy they made this process for me. I can’t thank them enough. I will definitely recommend Chicago Water Air and Fire to anyone in need of the services they provide!!
Nik W.
13:36 29 Jun 18
On June 6th we were referred to Chicago Water and Fire by our plumber. We had an issue with our basement toilet backing up and the plumbers had come to rod out the line from the cleanout. Due to the fact that we had sewage in the basement it was recommended that we get the basement professionally cleaned.Scott Meyer came and did some measurements and had a crew out by the afternoon. The first crew was lead by Brennan Gleeson and his was the best. I don't know all the names of who was with him the first day but they did an excellent job. I do know that Matthew Kittrell worked with him on the last visit.They carefully removed items from cabinets and storage and placed them in the garage for us and started to remove and break down items that needed removing as well as applying the disinfectant to the basement. Because it was so late a second crew came on June 7 but did not do as well as the first and did not remove the cabinets while the dumpster was here. Brennan came to check on the humidity levels a few days later- it was a bit high and he left the equipment dehumidifiers and fans to keep reducing the humidity levels. He wanted to make sure the basement was dry. Another crew came by on Friday June 15th and were suppose to remove the cabinets and check the humidity again and remove the equipment if it was dry in the basement. They did nothing but check the humidity and leave. Somewhere along the line Brennan came and move an air scrubber from our first floor into the basement as there was a musty, moldy smell in the basement. Brennan ultimately came by on Father's day with Matthew Kittrell and worked their buts off in the heat -it got into at least the upper 90's that day and was very humid. Brennan and Matthew worked very hard that day breaking down cabinets -as well as removing items from cabinets that the other crew should have removed - so that they could fit them in the box truck to haul them away. They also removed the equipment that day as the humidity levels were down.They were absolutely dripping with sweat when they were done.Bottom line, Brennan Gleeson went above and beyond to make sure things were done and done right. He did so with the help of Matthew Kittrell and I'm not sure who else.
Louanne O.
13:48 25 Jun 18
Call Chicago Water & Fire restoration Walter came out that day to assessed damage. Derrick and Dennis came in and set up dryers and dehumidifiers in the house. Took out water damaged drywall and floors. Answered my many questions. would recommend this company highly. Deborah Mauro
Deborah M.
13:54 23 Jun 18
Estimator Peter and mitigation team Will & Joel did a great job finding the source of the leak in the ceiling. Thank you!
Peter G.
11:33 22 Jun 18
Great service. Fast, fast, fast. We had an upstairs toilet which was apparently leaking into the ceiling: one day, it just all poured through. Eeww. CWaFR responded to a request within an hour, gave the estimate the same day, and were out the next morning. Disinfected, set up dryers, and explained the process. They worked quickly and cleaned up any mess. Crew (Joel and Ed) was super polite and professional. I couldn't be more pleased with the service.
Amy K.
18:34 21 Jun 18
Didn't know who to call as HOA and management co. were little to no help. Saw vehicle out side with logo and tried you first. No need to look elsewhere! Very helpful, informative, and at a time when very frustrated, PROMT. Scott assessed damage, Will and Joel got the driers going and will see them again Saturday morning. Thank You. I would be pleased and confident in recommending to anyone and insistent on referring to a friend or family. Thank you, again. Thomas P. Diedrichs & Elizabeth I. Mostowski
Thomas D.
16:16 20 Jun 18
Walter came out to assess the damages to our kitchen ceiling caused by a leak in the master shower directly overhead. Anthony and Sam arrived at the scheduled time and began preparations for their water damage repair. They were very polite and considerate of the two of us very senior citizens who have owned this home over fifty years. They enclosed their work area with plastic sheeting to maintain the area as dust-free as possible and set up dehumidifier and heavy duty fans to remove any moisture left in the wallboard and area to prevent mold from growing. The only big hurdle for us was the noise from that equipment, which had to run 24 hours each day for four days. But - we certainly did not want to risk mold. Aaron was here this morning to estimate cost of replacing and painting ceiling wallboard. We are now waiting for insurance company approval to move forward with this final part of the job.Every individual with whom we have had contact in this organization has been very courteous and patient to answer any questions we had about any part of the process.We have no doubt the job will be completed to our entire satisfaction.Chicago Water and Fire was recommended to us by a good friend who had anexcellent experience with their work in cleaning up water damage inside their home. We will not hesitate to recommend them to anyone having need of this type of service.
Peggy K.
16:00 20 Jun 18
Our hot water heater cracked and leaked all over. The crew came out and helped us through the process of getting in touch with our insurance and setting up the equipment to get everything dried out. Once everything was negotiated with the insurance they told us that it would be about 2-3 weeks for the actual work. Disappointing but they had jobs already scheduled. As soon as a spot opened, just a couple days later, they were quick to take care of us. Phil came out and let us know what to expect and what we needed to do to prep for the crew to come out. He even helped us in figuring out how we could get the type of floor we wanted through out the damaged area and helped us save more money. Uri and his crew came out and was able to get the job done in a just a couple of days and everything looked great.
Jeremy T.
18:03 19 Jun 18
Will and Joel did a great job setting up our equipment after a water leak issue we had. They were friendly, worked hard and were helpful. Thank you! -Andrew Scharm
Andrew S.
19:28 18 Jun 18
Any water damage can be a nightmare! Chicago Water & Fire are one of the most professional companies I have dealt with in a very long time. Felipe and Ricardo were excellent! Felipe always updated me after each step of the way. He checked in with me at important milestones which made me feel very comfortable. In a service business, communication is key. Everyone at Chicago Water & Fire are friendly, communicative and professional!Felipe and Ricardo did amazing work on restoring my bathroom, it's beautiful! Thank you!
Melissa R.
10:52 14 Jun 18
We had a sewer pipe back up into our basement and were referred to Chicago W&FR. They were not only super efficient and courteous but they walked you through the entire process step by step and made you feel at ease. They quickly took care of all of the clean up needed and just finished our remodel. We could not be happier with the results! All of their staff from the office to the guys on site were polite and respectful! I would like to specifically praise Jason for making the project a breeze and I can't thank Casey and Matt enough for all their beautiful hard work! Would recommend them to everyone.
Christine R.
17:51 12 Jun 18
My home flooded for the first time ever! I was frantic! I called Chicago Water and Fire. They told me they were servicing so many people in my area, and it would be 6-9 hours before they could come to inspect my home. They were 3-4 hours early!! I was so happy! Joe and Oscar and Trevor took amazing care of my home.They were compassionate and careful.Thank you for working so hard and getting the job done efficiently! Elizabeth Hartman
Myrna R.
12:11 10 Jun 18
A+ service and response time.They work well with all insurance companies
Mike L.
12:01 20 May 18
Had a clogged sewer pipe with sewage overflowing and backing up into the basement. Project manager Vinnie was at our house within two hours, and the cleanup crew, Chris and Maurice arrived later that evening. They were able complete the cleanup by mid-day the next day. Now just waiting for the basement to dry out so that we can assess what reconstruction is needed.
Ed S.
18:16 15 May 18
On 5/14/18 two individuals, Chris and Maurice, were the hardest working individuals I have seen in in a very very long time. They were careful and professional in all aspects of the cleanup. I would highly recommend this company and the two individuals.
Wayne B.
02:32 15 May 18
Chicago Water & Fire responded immediately to our call for help when we discovered a burst pipe in our mother’s basement. The courteous & professional crews handled the large cleanup project thoroughly & efficiently. We greatly appreciated the fact that CW&FR would now handle the reconstruction phase of this daunting project. Our project manager, Jim Repeta, was knowledgeable and thorough. He kept us well informed, offered good suggestions and oversaw his crews & every detail of the project. We worked well together and felt he always had our best interest at heart. We cannot say enough about Jim and his team which included Phil, Tyler, Phil R, Hubert, Tod & Andrew. They were a pleasure to work with and the finished product was outstanding! We would would highly recommended Chicago Water & Fire to anyone!
JonandAnne K.
19:40 01 May 18
The team of Javier, Julio, Josh, and Rob was great! They were very courteous and professional and did a very thorough job of tearing out the damaged flooring and walls, sanitizing, and discarding affected personal items. Thanks for making a difficult situation a little easier!
Karen Van Den L.
11:39 28 Apr 18
Our sump pump backed up and we had over 18 inches of water at one point. CWFR came and sprayed down the crawlspace and sucked up the excess water to prevent mold buildup. Everything looks nice and they were on time, professional, and competitively priced.
Gino H.
15:24 24 Feb 18
Chicago Water and Fire Restoration is simply the best in the business. Having dealt with other contractors before, I cannot say enough how pleased I am at the professionalism, timeliness, and quality of work. We had a sewage backup in our basement and had to demo, clean, and re-build. I was quite surprised to hear that I would be back to normal within 6 weeks. Sure enough, it was 6 weeks exactly and Phil R and his crew (George A and Andrew) were on time and they hit all timelines. Every day it was great to see all the progress made. Phil R, the project manager, made himself available and went above and beyond in every way. By far the best I have worked with and a him and his crew are a credit to CWAFR.
Ryan S.
02:08 22 Feb 18
Ice dams caused water to leak into an upstairs office and eventually downstairs as well. A project manager came to assess the problem within a couple of hours,and the crew came within hours after that, despite the fact it was Saturday evening. They removed sheetrock, insulation and wet carpet pad, and set up dryers and dehumidifiers. The company has called to ask how we are doing and if anything more was needed. Because of the more extensive leakage than was originally seen, the equipment is being left in place 2 more days, at no extra charge. The crew that will pick up the equipment will also make sure drying is complete before removing it. Problems like this are mentally hard to handle, but the company's customer service has made it as manageable as possible.
Julie B.
22:58 15 Feb 18
I had water damage in my kitchen and basement. I can not say enough about the crew that was sent to assist with the the project. Lenier and Alec were here for several hours making sure that everything was done and cleaned up. They did an amazing job. Both Lenier and Alec were very patient with all of my questions and made time to be sure that we were all on the same page. They made a difficult situation seamless and I really appreciate them and the commitment to doing a great job. Thank you Lenier and Alec.
Vanessa F.
00:08 24 Jan 18
In late October my family room got water backup. I called Chicago Water and Fire and was very pleased with the quick response.The clean up guys were very polite and hard working. They kept me informed about the damage they were finding and explained what could be saved and what couldn't. That was much appreciated.The restoration crew --JC, Ty and AG-- were great. They were polite (and very respectful of this senior citizen). They were hard working, kept me informed and did an outstanding job of restoration.Jason, the project manager, was patient with my questions and concerns. He made helpful suggestions, followed up consistently and has a good sense of humor. Much appreciated.I have no problem saying I will definitely recommend your services. Excellent work, good employees and good response.
Suzanne L.
02:43 15 Jan 18
Absolutely great service, so professional, detailed...Excellent job! I would highly recommend the team to anyone who needs help. Lenier and David, thank you so much again!!!!!
Anna S.
12:54 28 Dec 17
what a wonderful experience I have had with CW&F. I was so overwhelmed with my mold issue and they removed all the pieces that needed to go at the time of the catastrophe, and then this first wave of restoration was top notch. The drywall and painting are beautiful. If I didn't need a kitchen sink I would hate to cover up the new walls they put in. Rich and Tim worked well together and were neat and tidy. Arrived on time and left things in better shape than when they arrived. I have had good communication with different staff over the past few weeks and look forward to my next phase to have my kitchen back to preloss condition soon. Thank you all.
Sue G.
16:53 21 Dec 17
I would highly recommend Chicago Water & fire restoration. We had a dishwasher leak and they came in and took over and walked us thru everything. Very professional and answered all our questions and our home is back to how it was before the damage thanks to a great crew and all there hard work. They cleaned everything up and went above and beyond restoring our home thank you Ritch and Tim.
Wendy B.
16:31 21 Dec 17
Felipe and Mike did a great job. Would definitely have this company do work for us again.
Shelly G.
18:08 14 Dec 17
When Kevin W. told me he was choosing 2people who he knew would be right for my work. He was right. Both Dan D, and KEITH V. were exactly as he said. They were 4.0 as we say I in the Navy, 4.0 being Outstanding in every way. They were extremely knowledge in all aspects of what they were doing and answered every question I had on all phases of the job. They even went out of their way to do a couple of jobs that were not part of the job, but helped me out with things that I couldn't do myself.I could not have asked for 2 of the nicest men in their business. We got along just fine. I would recommend these personnel to anyone who asked for recommended personnel to do work for them.Again myself being a retired 30 year Navy Vet I give them 4.0 plus rating for job well done..signed EMCM Robert Tuttle retired USN.
Robert T.
21:39 29 Sep 17
Had 2 occurances of water damage and mold on 6/21/17 -job 17-3005 and 7/3/17 -job 17-3271 involving 2 places in basement cilin and walls; whole first floor bathroom and holes cut in kitchen wall and dining roon ceiling. Walter W. came in to schedule demolition within 36 hours in each case. First case had 6 days of drying and dehumid; second case 7 days. Will G came to do estimation and Tom K was project manager for a combination of the 2 projects. Restoration began 9/5 until 9/8. Painting, drywall, plumbing and replacing of doors were done by Todd/Andrew crew with an assist by Rich/Tim. Tiling of floor and all work very nicely done. Bathroom looks brand new; all other work as good as before damages. I would recommend these people highly. They treated me and sis respectfully and answered all our questions.
Konstantine K U.
01:37 11 Sep 17
First I want to let everyone know that water damage is a serious issue.the best way to make this point is to think of it as a cancer to your home.it looks like a little spot yet it's what you don't see that eats away at your home.That being said,CWAFR from the beginning to the end was AMAZING.they understood my emotional state of mind and allowed me to vent. Explained everything to me and guided me through the journey of saving my home.I had time during the 3 and half weeks of drying out to grieve the loss of my home I bought.this gave me time to reimagine my home.I decided to create a new home.on the restore side it became a fun journey to a new home.i wanted everyone involved on reinventing my home.The crews that came all are professionals and shared ideas with me to create a new beginning for me and my home.I now have a fantastic new home!I have a lot more to say(this could be a book)yet I will close by staying 2 more things.1)take something like water damage very seriously.ACT Quickly!2)make sure you find a company that understands how important your home is to you!THANK You,Chicago WATER & FIRE Restoration,for helping me get though this and giving me a new home to love❤️5 STARS
Tyrone B.
17:35 25 Aug 17
I found everyone on the CW&FR team to be very courteous, friendly and helpful, especially Isidro, Casey, Dan D, My living room had to be completely emptied during the repair process and they were extremely careful in moving back in the antique furnishings. The ceiling and walls look terrific, very professionally replaced/repaired, and they were thorough in the clean up. The Project Manager, Kevin, did a solid job in communicating all pertinent details and touched base via email, phone and in person, when needed.Thank you to everyone.Cat Tersar
Cat T.
16:42 23 May 17
We had issue with sump pump. After the sump pump was fixed, we called Chicago Water & Fire Restoration to clean the basement. The crew member, Anthony & Lenier was very helpful. They cleaned the whole basement. They came back after three days to see if basement was dried but since it was not, they left the machine for two more days for basement to dry.
Salima A.
03:04 21 May 17
We just had an excellent experience with CW&FR after dealing with a significant plumbing problem. Bryan & Ken were responsive to our needs and questions about the estimate and worked with us to make it affordable as insurance wouldn't cover the expense. Jennifer followed up on any questions and set up a meeting with the project manager Tony (who fully explained the process, answered our questions, and set up the restoration quickly). Most importantly, we got an excellent crew - Dave & Steve - Recon - who were extremely professional and restored both the kitchen and bathroom to even better than they were before the problem (and cleaned up thoroughly after finishing the work)! I would highly recommend this crew and CW&FR.
Cory W.
20:47 19 May 17
I am now at the second stage of the restoration of my home. Considerable water damage was done to the first floor of my home which effected several rooms. My walls have all been restored and my power room is now beautiful and restored. The crew member which included Phil took great care of my personal property while in my home. We have one more week to the final product I hope that the final leg of this project goes just as well as the last two phases. It has been very peaceful working with Chicago Water & Fire Restoration.
JayJay F.
04:18 19 May 17
The Chicago Water & Fire Crews really saved the day for house sitting clients of mine! The Mediation guys arrived very soon after a plumber replaced the sub pump that had failed. They worked quickly and efficiently, moving and removing a LOT of furniture and photos. The glass was damaged on one picture frame out of dozens they helped with. That and the difficulty with the office in sending/scheduling the Reconstruction Crew are the ONLY two reasons I can't in good conscience give CW&F the full 5 stars. My client had to spend a great deal of time on the phone trying to get the final step started. The real crisis was past, and the basement bone dry, but it was very frustrating, especially after the Mitigation Crews were sent so quickly. Perhaps there are a lot more people working in Mitigation than Reconstruction, or just that the last step takes days rather than hours and they were overbooked elsewhere? Once Project Manager Ralph got there, Ismael & J.C. and their crew were back very soon after, and they did a great job making the place look like all the flooding had never happened. Again, nothing but praise for the professionalism and quality of work, from every person that was on the job site.
Tim I.
22:14 15 Apr 17
I'be never needed service of this kind before. But WOW. One hour after 1st call, rep on site evaluating damage to my finished basement caused by a busted water pipe flooded everything. Demolition crew showed up next day removing all damaged walls, floors, furniture and personal belongings. Set up all fans, dehumidifiers and sensors and completed all work within 4 hours.
Boris V.
19:03 12 Apr 17
Took care of everything, all pictures and documents that insurance required. Truly a 24/7 operation. Guys came at 5pm left at 9pm with work all done - no breaks. Ask for Armando and his team.
Alma M.
13:12 10 Jun 16
The best in the business!!!
Joseph M.
03:47 25 Apr 14
How CWAFR Provides Better Value
Chicago Water and Fire Restoration is honored to be the top emergency restoration company in the area. Here’s how we stack up against the competition.
Chicago Water & Fire Restoration:
- Free Onsite Estimates 24/7
- Phones Answered Live 24/7
- No Minimum Charge
- No Upfront Payment
- 30-60 Minute Response
- Price Match Guarantee
- Unconditional Lifetime Warranty
- 100% Satisfaction Guarantee Policy
Other Companies:
- $250
- Answering Service/Machine
- $500 Minimum Charge
- Deductible or Full Payment Upfront
- 2 Hour Response time
- No Price Guarantee
- 1 Year Warranty
- No Guarantee Offered
Our Technology
We are firm believers in investing in our own business to help our customers. A good example of that is our investment in Matterport 3D loss scanning technology. By taking a 3D scan of your loss, your insurance provider rarely needs to set foot in your home.
These scans create exact, detailed measurements as well as full 360-degree views of your loss, which is essential to minimizing costs, extra visits, and downtime before getting put back to normal. In addition, our management team views each loss for quality control purposes.
As of 2019, we are the 2nd largest user of Matterport technology in the country.
Before
During Cleanup
After
Before
During Cleanup
After
We Respond Immediately
Chicago Water & Fire Restoration specializes in providing prompt property damage repair for both residential & commercial customers in the Chicagoland area, serving over 4000 customers per year and growing! Give us a call today.
About Chicago Water and Fire Restoration
Our business has grown from two men in a garage in 2012 to now over 140 employees, with over 80 vehicles in use daily restoring homes and businesses from southern Wisconsin to Northern Indiana and of course within two hours of our headquarters in Elmhurst, Illinois.
We are a family owned business and take pride in caring for both our customers and employees. For us, it remains one of our greatest contributions to society (we feel at least) and we take it very seriously. If there is ever anything we can do to help with your loss, we truly do appreciate the opportunity to earn your business.
1
We’re Faster to Any Size Water or Fire Disaster
Chicago Water & Fire Restoration is dedicated to responding immediately when you need help with a water or fire damage event. A fast response reduces both time and cost in returning your home or business to normal.
2
We’re Highly Trained Water Damage Specialists
We specialize in water and fire damage restoration. Chicago Water & Fire Restoration has extensive training and equipment to get your property back to pre-loss condition. Our technicians receive extensive training. Certifications include:
- Water Damage Restoration Technician
- Applied Structural Drying Technician
- Fire & Smoke Restoration Technician
- Biohazard Restoration Technician
- Odor Control Technician
3
We Use Advanced Equipment & Techniques
Our advanced equipment helps detect hidden moisture, removes the water quickly and allows your home to be thoroughly clean and dry when the job is finished. We finish the job with sanitizing and deodorization, leaving your home both clean and safe.
Take a Tour of Our Facility
720 North Larch Ave Elmhurst IL 60126
Free Estimates
Fill out the following form and a member of our team will be in touch to confirm your free estimate appointment:
- A complete consultation of the area that needs remediation
- A comprehensive estimate that includes everything that needs to be completed and advice on what the next steps should be.
- Guaranteed Workmanship
- 24 Hour Service – 7 Days A Week
- The best price in the Chicagoland area