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Our Water Mitigation Team (2018)
Our Repair Team (2018)
Experience you can trust
Recommended by insurance providers
Serving over 4000 customers annually
800+ online positive reviews & growing
99.8% overall satisfaction rating as of 2019
100% satisfaction guarantee policy
Each crew is IICRC trained & certified
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No extra charge for after-hours service**
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We are a full service restoration company
Based on 518 reviews
Based on 82 reviews
Based on 93 reviews
Serving Illinois, Wisconsin, & Indiana
Chicago Water & Fire Restoration serves the entire Chicagoland area including areas into Wisconsin and Indiana. Our technicians are on call 24/7 and are in your area around the clock helping you with your mitigation and reconstruction needs.
Zac from Chicago Water and Fire is Amazing. I am an owner of Hydro Tech Max Plumbing. I do not recommend just anyone for my customers period. Zac and Chicago Water and Fire is the one shop stop.Zac works with my customers in a way that is incredible. He has a heart, and treats it like it is his own problem. He relates to customers like it is own problem. He takes the stress out for them. Works with all insurance. They are HONEST! Ask for Zac.
Zac from Chicago Water and Fire is Amazing. I am an owner of Hydro Tech Max Plumbing. I do not recommend just anyone for my customers period. Zac and Chicago Water and Fire is the one shop stop.Zac works with my customers in a way that is incredible. He has a heart, and treats it like it is his own problem. He relates to customers like it is own problem. He takes the stress out for them. Works with all insurance. They are HONEST!!!!!!
01:00 06 Aug 20
Zac from Chicago Water and Fire is Amazing. I am an owner of Hydro Tech Max Plumbing 630-853-2884. I do not recommend just anyone for my customers period....
They came to my home and gave me estimate, very professional
23:01 04 Aug 20
Amazing working environment with friendly people, plenty of incentives and competitive pay
21:46 04 Aug 20
The Project Manager Zac Matz who first priced the work was very knowledgable, cordial and respectful. The following day, the setup crew (Jordan and Enrique) was very efficient and conscientious. Three days later, the cleanup crew (Keith and _______) was also very efficient and conscientious. I would hire CWFR again.
20:43 03 Aug 20
Very professional and very nice. I had my ejector pump go out and they mitigated my crawl space and closet. After they were done you can't even tell I had...
Can't say enough about the quality, professionalism, and expertise of this company. When the next emergency arises, I would call them back in a heartbeat!
14:33 31 Jul 20
Walter did a great job assessing the damage and explaining everything to me to insure I understood. Would recommend them to anyone. Good Work!
22:50 27 Jul 20
CWAFR did an absolutely top notch job on my laundry room and basement workshop restoration the last week of 6/22. A definite shout out to Manny (lead) and Eric (apprentice) as well as the Project Manager Filipe for a job well done. These guys worked incredibly hard for over a week to get things back to better than they were before the water damage! They arrived on-time every day, took no breaks except for a very short lunch, and often worked into the evening. Plus they were professional and actually nice to work with; even with my incessant questions (very patient guys!). So I highly recommend CWAFR for you water mitigation and reconstruction needs! So much so, that I'm having CWAFR (Filipe, Manny & Eric) do the reconstruction of my living room after damage caused by a roof leak on 5/17. They'll start working on it 8/3. Can't wait!!
I had sustained water damage to the lower level of my home. CWAFR dispatched Zac Matz (Project Manager) on the same day that I had called. Zac was very thorough in his evaluation of the situation as well as explaining in detail the mitigation and repairs that will be required. The very next day, a mitigation crew was dispatched to my home (Josiah Viland and Martin Santoyo). Both young men were very polite and hard working. They represent CWAFR in the best possible light. The mitigation process was completed seamlessly. I trust that the restoration portion will go just as well.
15:30 20 Jul 20
Zac Matz arrived promptly on time as indicated. He was professional, informative and friendly. He explained his findings and arranged to have the problem remedied within the day as I was under a time constraint. The cost was less than what I had anticipated which was also nice.
14:55 16 Jul 20
Walter was great and extremely informative. He was patient with our problems and able to identify the problem and offer solutions.
19:39 15 Jul 20
Cem was efficient and professional in addressing my concerns after purchasing a new home. No more anxiety or concerns. Highly recommend!
Vince Kaviliunas arrived in a timely manner, and provided a very professional inspection. He scheduled the work to be done the next day, and they arrived on time. Fortunately they were able to complete their work in a couple of hours, and scheduled a work team for the next day.
20:09 14 Jul 20
This is the second time we have used Chicago Water and Fire. They are professional, on time, and the work is quality! After repairs, it is as though nothing ever happened. They are considerate of you and the situation and show compassion during the process. I have small children (damages are not easy to navigate when you have kids!) but they have always taken this into consideration to make the process as smooth and comfortable as possible. Thank you Ryan and Vince!
21:09 10 Jul 20
Ryan Majewski and his team gave us excellent service. The quote for water and mold mitigation was fair. The service was caring, thorough and professional. We had major damage and they got it all cleaned out and kept the worksite clean.
20:38 10 Jul 20
Great Experience. Their point man Walter showed up on time and was very professional. It was a great experience.
18:22 10 Jul 20
We had some serious water damage just as the pandemic hit. CWFR got here quickly and took care of all the claims work with our insurance company making sure...
They were called in by Black Diamond to assess water damage from a leaking dishwasher. They arrived same day. They were helpful in explaining the procedures necessary to evacuate water damage.
01:54 07 Jul 20
It's incredibly upsetting to be faced with damages to your home which is your place of safety and sanctuary. CWAFR from start to finish provided compassion, understanding, professionalism and responsiveness. There were a number of individuals that we worked with from CWAFR. The initial estimator, Zac Matz, explained everything upfront; the damages he saw, what would need to be removed to mitigate and remediate, and the process of the cleanup service. He made sure we had his number for any questions and responded quickly to emailed questions. We proceeded with contracting CWAFR for their services, feeling confident in their ability due to Zac's professional and responsive manners. They were also reviewed well on Google and Angie's list. Once we signed the contract and provided the initial deposit, a crew was out the next day. They were polite and professional, and worked two long hard days until the cleanup was done. We were called during the crews work time and after from the CWAFR office to make sure that we were satisfied with the service and to let us know when someone would be out on the third day after the cleanup to assess the drying by the equipment (dehumidifier, HEPA filter fan, and multiple small fans) left. It was explained that some or all of the equipment would be removed. Some of it was removed on that third day, but the large dehumidifier and one fan were left for another couple of days. Again, we received a call to let us know the 2-hour window of time the crew would be out to pick up the equipment. We also received an estimate from the office for restoration/repair work to the damaged area of the house. We are currently still reviewing it. We would definitely recommend CWAFR to anyone faced with damaged to their house.Note: We called a plumber to repair the leaking pipe that created the damage to come right at the end of the CWAFR cleanup crew to make sure that there wasn't anymore water leaking into the newly cleaned area. We were told if there is water in that area after CWAFR is done with their services, it would negate the CWAFR warranty.
16:00 03 Jul 20
I was impressed with not only their project manager Walter, but also the crew that came in to do the water mitigation. They were very professional and courteous. They answered all of my questions and left the work area cleaned up. If I ever had a flooded basement again this would be the company I would call.
13:53 03 Jul 20
Great Company to work with when dealing with water damage! Professional and very courteous.
Our basement flooded and Walter and Brandon led the efforts to mitigate the damage. It took 3 days of around the clock work and they got it done! They both went over and above to be helpful during a very stressful time. These folks know what they are doing and the professionalism and responsiveness they provide really is remarkable. I highly recommend them.
23:56 01 Jul 20
We called because our sump pump and backup pump failed at the same time. The result was water in the basement. Walter arrived on schedule, evaluated the situation and what was needed, and arranged for a crew to perform the cleanup. The crew was great and installed a number of fans and dehumidifiers. They also treated areas with mold and fungus killers. These folks are professional and easy to work with.
22:59 01 Jul 20
Very happy with Chicago water and fire restoration. Very easy to make appointments. The staff are very professional and they get the job done quickly
21:30 26 Jun 20
Very quick turnaround. Each time I called, someone was there that day. All contacts were friendly and professional.
04:02 23 Jun 20
My drain up stairs was leaking into my bathroom downstairs. I don't use that bathroom a lot and when I came down to do laundry I heard the water in the bathroom and looked in and ceiling in bathroom was water damaged and mold on ceiling. Zac and Vince K both were professional and walked me through everything what needed to done. They both did a awesome job keep up the good work.Steven Walsh
20:02 16 Jun 20
This company is great. Zac was so helpful and professional and put us at ease from the beginning.The whole crew was a pleasure to work with. Very efficient and thorough.
18:00 12 Jun 20
We had a sewer back up, they cleaned the muck and made sure all the structural wood was dried before finishing the job. Considerate workers.From Zac & partner who came to set up the cleaning, the clean up crew (Matthew, Luke, Diego), the first crew to come and get the equipment (Josiah and Luke) to the last crew that got the rest of the fans (Jason, Jim and Antonio) --there was a lot of equipment-- all were respectful of our home. We are glad to have these crews work on our flood clean up.
18:43 10 Jun 20
EXCELLANT SERVICE, WORK AND CARE, WOULD HIGHLY RECOMEND
21:08 09 Jun 20
Thrilled with CW&FR. Unfortunately, we live in a crazy old house and we've had to use them more than once! Travel, Jose, & Melrose provided excellent service. They were also polite, friendly, and considerate of our home, including covid related precautions. Excellent.
15:57 09 Jun 20
I had water damage in the basement. CW&F was recommended to remove the damaged drywall and carpet. There was mold involved as well. They safely and cleanly came in a did the job perfectly. They removed the moldy drywall, treated the area with antimicrobial and left it ready for construction. Also very respectful of my home and family.
15:26 09 Jun 20
Company reps came in, explained the job. Work done was clean cut and professional.
15:20 06 Jun 20
We are so thankful that we heard of this company! We had called another company and they couldn't get to us until July! When I called, the staff was so helpful and friendly. My husband even commented on how nice they were. They sent someone out that night!!! I couldn't believe it. Then Walter Wendt showed up. He was so personable. He knew exactly what we needed to fix the problem. He was very thorough and set us up that night with a crew that will be coming on Saturday. He was so knowledgeable, but also quite the comedian! We appreciated his sense of humor. Needless to say we will shout Chicago Water and Fire Restoration's praises to anyone that needs help.
14:06 05 Jun 20
Zac was AMAZING!!! HE was very personable, patient, informative, and had a calm demeanor that helped me to remain calm during a stressful time. He is certainly an asset to your organization.
Willie Mae Jackson, MD, M.
17:49 03 Jun 20
Ramone and his team were on-time for our appointment, professional and courteous, and made sure that the work that needed to be done got done.No issues whatsoever.
14:41 02 Jun 20
We had a water leak in the first floor bathroom due to a backed up sewer line. The plumber who fixed the blockage recommended Chicago Water & Fire. We called and someone came out the same day to review the severity of the situation. Later that same day, the cleaning crew was out to clean, disinfect, and set up drying fans. They worked very fast and were done the same day. The crew was courteous, friendly, and very efficient...we highly recommend their services.
Walter was very informative and understood our stress in the matter of our crawl space. He made sure that we understood everything and did not leave until all of our questions were answered. Walter kept it funny as well.Thank you!!
Outside of our 4 hour appointment window but was very informative, detailed and professional.
02:18 25 May 20
Thank you for helping us out when we needed it!
Lori Zinnecker H.
03:24 24 May 20
When tragedy strikes your home overnight during a torrential rain and you wake up the next morning to discover your sump pumps, water heater, HVAC units have all failed, and your basement has flooded with six inches of water, what are you expected to do? You quickly realize you have to call your insurance agent, who directs you to call a plumber and a water restoration company. As it is you are fearful of going outside in lieu of the national pandemic (COVID-19) that has taken the lives of so many innocent lives over the past months. Now you are relying on the kindness of strangers while welcoming them into your home, your fortress of solitude, the place where you have been held up for the past few months waiting for this epidemic to pass. In walks Walter (Project Manager) from Chicago Water & Fire Restoration. His professionalism, his knowledge of the industry, his ability to answer my questions and my insurance claim adjuster’s questions exceeded my expectations. If you, your family, one of your loved ones, friends, or colleagues ever wake up to a situation I would highly recommend Chicago Water & Fire Restoration for your needs.
22:55 22 May 20
My basement flooded and they came out quickly to assess the damage and give me a path forward to repair the damage. They were very knowledgeable about the whole process.
16:06 22 May 20
CWAFR just completed a very successful remediation and restoration project for us. We were amazed at how quickly they got someone onsite to assess the...
Our home was impacted by the recent storms in the Chicago area; we had around six inches of standing water in our basement due to sewer back-up. I called Chicago Water & Fire Restoration to help us recover. Their representative, Cem Senel, was absolutely terrific. He took time to understand what had happened, made a thorough inspection of the space, and discussed how Chicago Water & Fire Restoration's services could help restore our basement to a safe and healthy environment. It is clear to me that Cem is a Reconstruction Lead because he truly cares about people. I highly recommend Chicago Water & Fire Restoration!
02:35 21 May 20
We were given the name of Chicago Water & fire due to flooding issues in the basement from this past weekends rain.We called first thing Monday and we were told that we can expect someone Tuesday between noon-4pm. We received a call from Walter around 2pm that he was on his way. 15 minutes later he arrived and spent time going over everything with us including how the process works, what to expect and more.We were very thrilled with his candor and honesty. He set us up with an appointment for remediation/renovation to begin ASAP. We realize we aren't the only homeowners dealing with issues, but we feel very confident that we chose the right company!
Great company to work with. Very professional and helpful staff, Zac M. did an awesome job. Thank you
19:55 18 May 20
Travis, Alex & Bobby did an excellent job repairing our basement! They were courteous, efficient, neat and never assumed they knew what we wanted. Great communication. The entire experience with CW&FR from start to finish was exceptional. From Ryan who started the process, Jennifer who updated us and made appointments, the crew that dried out the basement, and finally the repair crew. A very smooth and timely process. Thank you!
I worked with Zac, such a great rep. This company worked with me and did a great job over all. They were at my house within 2 hours of my call on a Saturday and Zac really went above and beyond to make me feel comfortable every step of the way. The clean up crew was thorough, kind and very thoughtful. Getting the restoration scheduled was rough with my schedule, but once we found a date - they were in and out within 4 days. I’ve recommended them to a few friends already. Thanks!
06:15 15 May 20
We recently had a pipe leak in our kitchen, and a quarter of our garage ceiling was ruined. This happened 3 weeks into Quarantine when I was unsure I would have a job, and basically our whole world was turned into chaos. I am SO GLAD, that of all the stressful things, this pipe leak ended up being the least of our worries.Chicago Water and Fire are AMAZING! They did such an amazing job, that I had forgotten there was even an issue during the whole process. 12 hours after the leak we had a plumber fix everything, who then told us to call Chicago Water and Fire Restoration, and Zac from CWFR showed up 30 minutes later. What could have been a nightmare and a long drawn out process was pretty much taken care of in less than 24 hours. On top of that, Zac was one of the best costumer service people we've ever had to deal with for really, anything house related. He came in, he did his evaluation in 10 minutes, and then he explained to us what he did and why he did it, and he showed us the water areas with his tool. He was very clear, very to the point, and super nice at the same time. His crew then came promptly after that. Throughout the mitigation process, we had Keith, Jason, and Tyler. All SUPER nice guys. Very sweet. Communicated everything to us. They even told us when they were leaving for lunch. Which they did not have to do.They came in, and had the ceiling stripped and ready for renovation by 5pm the same day. So our wet ceiling was being repaired in less than 24 hours from the time of our leak. The other thing I was surprised by, is that everything they moved, they put back. They even helped me move some of my business equipment into the basement so that I could still do business while they worked. They handled all of the paperwork for our insurance company and Mortgage company.Then they came back and completed the job with construction. Our crew for that was Travis, Ricky, and Travon. Again, the crew was super sweet and nice and highly communicative. They went above and beyond with the drywall and the paint. I feel like I have a new garage. This situation could have been so much harder to deal with during a time when we had children being home schooled and working from home, and these guys were like home repair super heroes. We can't thank them enough.
We had a pipe crack in the basement with lots of water damage. Zak came out in 1hr from when we placed the call. He guided us through the process, and we are confident our basement will be back to it’s former glory. The crew came quickly and set up all the equipment in a flash. Overall, we had a great experience. Each and every person we spoke with was professional and kind. This is a great company!
These guys are amazing. I had to have the cleaning crew out this morning. Anthony & Brandon were great! They arrived right on time, worked fast, and addressed all of my concerns. Special thanks to Dave K. For getting me scheduled right away. You guys rock!!
Amazing service! Walter Wendt came assessed the damage, was professional and helpful. Had the cleaning crew out within hours! I was so grateful during COVID-19 I am able to count on a professional company to help me! I would recommend Walter who was very respectful and professional. Great company!!
Noticed flooded basement Saturday morning, by Saturday afternoon Chicago Water and fire were setup and working on mitigation. A second crew showed up early Sunday and worked until finished. Both crews were friendly,courteous,professional people. I will recommend Chicago water and fire to anyone who has water Or fire damage.
After returning from vacation to find a broken pipe and three rooms in my house flooded , I was so very upset ! Scott was out right away and made me feel much better about the whole process.Everyone has been helpful and great . A very positive end to a horrible beginning !
Wonderful experience - fast response and great work. My basement water heater failed, and Chicago Water & Fire came out first thing in the morning to clean up the water, dry out the rooms, and schedule putting in a new floor. I liked how Travis was willing to work with my schedule, offered fast email and text responses to my questions, and advised me on floor options. Ricky and Joel did an excellent job installing the new vinyl plank flooring, and communicated with me throughout on what they were doing and why. They were thorough, professional, and pleasant to work with. After finishing the floor installation, Travis walked through it with me, made sure any last questions were answered, and said I could email, text or call with any follow up questions anytime.A great experience, I would highly recommend them and will use them again for any basement issues!
Wile I hate that we have had to use your services twice in the 8 years we have owned our home, I am really glad that I knew calling you would result in a job very well done. Ramon and Dontrell worked tirelessly for over 5 straight hours on Sunday morning. They were friendly and pleasant, and were meticulous in their work efforts. I highly recommend your company to anyone who has experienced flooding in their home.
Zac was at our house from around midnight to 3am assessing damage we incurred and was so professional and helpful during the whole nightmare. His team then came out on a Sunday evening to start the mitigation process. They were very easy to work with and everyone was able to explain each step of the process clearly to us. We definitely plan to use them for the whole reconstruction process as well.
Thank you Chicago Water & Fire! You made an awful experience amazing. Your rep Scott and cleanup crew were very respectful, courteous and professional. Clean up crew worked vigorously and delicately with our home and belongings for 9 hours. I’m very happy and grateful for their efforts. I highly recommend their services whenever you find yourself in a crises situation. Thank you Excel Plumbing for your recommending their service.
We had a pipe leak in the basement and my plumber referred me to CWAFR. When I called they were out within hours to assess the damage then had a team out to demo the same day. They dealt with my insurance and getting everything all settled. Casey M and DR were very courteous and professional. Casey M went above and beyond and I could tell he cared about having quality work. Ryan, the project manager, was very helpful in coordinating everything. Thanks CWAFR!
I received same day service when I called with my leakage issue. The representative came and immediately put me at ease in resolving my issue. I was impressed with his knowledge and courteousness of answering all my questions. I would definitely use this company again.
Good Service, excellent workers, and kind assistance! I have a huge job with mold in my basement and they have been helpful and clean up the area. I literally didn't have to lift a finger! After I have my basement waterproofed, I will again have this excellent service company come out and help me rebuild the basement! I would recommend Highly to anyone in need of water or fire assistance!
Had gross sewage bubbling up from a floor drain and our plumber referred us to Chicago Water and Fire Restoration for cleanup. He put the call in for us and a couple hours later a friendly estimator, Joseph, came and assessed the damage. Very polite, professional, and funny. He answered all my questions and was patient with me too. A couple hours later, the clean up crew, Mike and Mark came and they are AWESOME!!!! Also polite, professional and funny as well. Kept my mind off of the issue/stress of what was happening, while getting the job done efficiently. Answered any questions I had during the entire process of wall cutting, floor ripping, turd washing, and microbe execution. These guys are seriously a hoot! They make a great team. Didn't want them to leave! A+++! Two Turds Up!👍👍Would recommend this company, and specifically Mike and Mark, to anyone and everyone.
Your team is awesome! Rob Nix was really great at getting the guys out here quick to respond to a toilet leak that another company failed to respond to. The crew was super knowledgeable and worked on our house till 1 am last night! Very professional and made a bad situation better. Thank you for everything and we know we are in good hands!
After a pipe burst in our garage, we had to have a restoration completed that went from garage to bathroom to laundry room. Chicago Water & Fire was quick and courteous throughout the entire process. They helped me work with my insurance and gave me exactly what I asked for! Ismael and Damion were polite and hard working. They checked with me through each step of the restoration and brought my dream bathroom to life in record time! Can't recommend them enough, thank you!!
Sam and Mark arrived on time on a Saturday afternoon to clean a very nasty crawlspace sump that was full of foul smelling muck. They were professional and explained everything that they were going to do. They took extra precautions to keep our home clean, as our crawlspace was very muddy. They cleaned up the sump pit, treated all the wood with an anti-microbial and anti-fungal, dried up the standing water that we still had and spread a vapor barrier across the entire crawl space floor. We could not be happier with the results, they stayed until the job was done so our plumber can come in the next day and repair the sump pump system.
The gentlemen that came to clean are some of the hardest working men I have ever met! They were courteous, dedicated, and very polite. They made sure I was kept abreast of everything they were doing and made sure I was ok with it and answered any questions I had. When they arrived I was informed of who they were and asked how long I wanted them to stay. They arrived the next morning and I was amazed at how much they were able to accomplish in such a short amount of time. I teased them that they were "beasts" because of how much they did and can do! My hats off to Gil, Mat and Lorenzo as they are very valuable employees of your corporation!
Everyone was great from start to finish. Had a mold problem in my basement due to water damage and called several mold remediation companies but Chicago Water & Fire gave me the best quote by far. Rob came by to assess to damage he was very knowledgeable and courteous and explained what needed to be done to address and remediate the mold. Luis and Kaylin arrived on the next day to remove drywall, clean and sanitize the entire area, they did an excellent job. I will certainly recommend Chicago Water & Fire Restoration to anyone who has water or fire damage. Thanks to Rob, Luis, and Kaylin
My crawl space flooded for the first time and I was devastated. Called a plumber to fix my sump pump which broke a month ago and I had no idea. Lost everything down there and had mold. Called Chicago water and fire and was blown away by how much they care and the knowledge from beginning to end. Walked me through what’s happening and what they will do to clean up. Luis and josh came out and had the task of cleaning it up. They took such great care of my home and made sure we knew what to do and what was going to happen. I will forever be grateful and will recommend to anyone that has to unfortunately deal with this mess. They are amazing.The final crew came out on a Saturday, Sam, Mark and josh. The crawl space looked and smelled amazing. I can’t say enough great things about them and equine I have met. Such respectful understanding people. My home is back to normal, well actually it’s better now thanks to these fine people and company.
Had to have kitchen ceiling and bathroom floor torn up because of water leaking from bathrooms above. Tyler and Jason came out and were very nice and professional. Took care of the job in a safe and timely manner. Highly recommended.
Collin and Corey, the men assigned to this project, were so thorough and stayed with it until the job was properly completed, even though beyond 6:00 PM. They swept up soil/ dust/ pieces of concrete, power washed, sanitized and helped move items in the basement. I could see (and smell) a major difference between the 'before' and 'after' clean up! What a great job! They represented the company well, too, and let me know about other work needed that the company can provide--something I would want my employees to do. As I result, I'm quite likely to explore other future work with this company. (Please share my reactions with the staff.)
I am very impressed with everyone that has been through our house, from the initial sales contact of Peter to the mitigation team of Derrick and Dennis, to the guys whose names I can't remember, picking up and dropping off the all the fans and drying equipment, to Rob, our project manager and the drywall guys, again whose names I can't recollect. Everyone has been courteous, professional and clean!
I had to have mitigation and restoration for a flooded bathroom due to a malfunctioning toilet....nasty! All-Suburban Plumbing recommended Chicago Water & Fire for the mitigation, and I decided to use them for the restoration work too. They were at my house within 24hours and within 48 hours everything was dry and ready for restoring. Everyone was very professional, very friendly, and showed the same kind of urgency to complete the job and get everything back to normal as I did. The Project Manager, Jonathan Allen, was great! He kept me informed of progress every step of the way. The contractor did an excellent job of rebuilding my bathroom, too. Thank you Chicago Water & Fire Restoration!
Company has been more than helpful over the last month. The mitigation guys were great and extremely thorough in making sure that everything was completely dry after our water heater leaked. I can't say enough good things about Brandon and Josh and the work they did in our utility room as well as prepping the house for the next phase. Both of them were more than willing offer suggestions when needed as well as answer any questions I had. Hopefully no family or friends have a water or fire problem in their homes, but if they did, I would recommend Brandon or Josh without question.
We had a sump sieze up and resulting water damage to our basement. We contacted Chicago Water & Fire at the suggestion of our plumber and glad we did. The estimate was reasonable and explanations clear and the team that did the work (Joe, Oscal, Collin, & Coly) worked hard, kept everything clean and explained every question clearly. We were pleased at how clean the resulting basement was once they came and took away the fans and dehumidifiers. The work was reasonably prices, well done and their courteous manner was appreciated throughout.
We had a water leak which resulted in extensive damage throughout our home. Our plumber recommended Chicago Water & Fire Restoration, and we are please with the referral and the job CWAFR did to mitigate and restore our home. We were particularly impressed by our restoration team Felipe and Ricardo. They are polite, professional, and very competent at that craft. They also were very sensitive to the need for a daily clean up. We are happy to recommend this firm to anyone who finds themselves in a similar situation. Larry Johnson
Excellent work performed by Chicago Water & Fire for the cleanup and the reconstruction of our basement. The cleanup/mitigation work was done efficiently upon an emergent call. The team was kind and courteous. They understand the insurance policies well, explained us why our damages should be covered by our home insurance policy. The reconstruction work was also done professionally by the crew Kevin, Luigi, and Phil. The team treated us with courtesy, and make sure that our voices are heard and we are fully satisfied with what we are getting. Highly recommended!
My sump pump failed after some heavy rains and I had about 8 inches of water in my basement. My plumber replaced the pump and recommended Chicago Water & Fire Restoration for the clean-up. They came out very quickly and the crew got right to work the next day. Big Thank You to Walter, the project manager and Will and Joel for doing a great job!
I needed to have mitigation and restoration work done, as well as have my flooring replaced due to a leak from my water heater. Needless to say I had no idea what to do! Phillip R. came and assessed the damage and work that needed to be done regarding the restoration portion. He was so kind and courteous, and took the time to explain what to expect during the whole process. I was also advised of my rights as a consumer. From there, all I had to do was pick out my new flooring, and sit back and relax… They took care of everything, including working with my insurance company. Victor and Angel came and replaced/painted the wall that was damaged and removed. And they put in the new flooring. The new wall looks awesome, and my flooring looks amazing!! And they were so neat as they worked. I was so impressed with this group of guys. I appreciate how easy they made this process for me. I can’t thank them enough. I will definitely recommend Chicago Water Air and Fire to anyone in need of the services they provide!!
On June 6th we were referred to Chicago Water and Fire by our plumber. We had an issue with our basement toilet backing up and the plumbers had come to rod out the line from the cleanout. Due to the fact that we had sewage in the basement it was recommended that we get the basement professionally cleaned.Scott Meyer came and did some measurements and had a crew out by the afternoon. The first crew was lead by Brennan Gleeson and his was the best. I don't know all the names of who was with him the first day but they did an excellent job. I do know that Matthew Kittrell worked with him on the last visit.They carefully removed items from cabinets and storage and placed them in the garage for us and started to remove and break down items that needed removing as well as applying the disinfectant to the basement. Because it was so late a second crew came on June 7 but did not do as well as the first and did not remove the cabinets while the dumpster was here. Brennan came to check on the humidity levels a few days later- it was a bit high and he left the equipment dehumidifiers and fans to keep reducing the humidity levels. He wanted to make sure the basement was dry. Another crew came by on Friday June 15th and were suppose to remove the cabinets and check the humidity again and remove the equipment if it was dry in the basement. They did nothing but check the humidity and leave. Somewhere along the line Brennan came and move an air scrubber from our first floor into the basement as there was a musty, moldy smell in the basement. Brennan ultimately came by on Father's day with Matthew Kittrell and worked their buts off in the heat -it got into at least the upper 90's that day and was very humid. Brennan and Matthew worked very hard that day breaking down cabinets -as well as removing items from cabinets that the other crew should have removed - so that they could fit them in the box truck to haul them away. They also removed the equipment that day as the humidity levels were down.They were absolutely dripping with sweat when they were done.Bottom line, Brennan Gleeson went above and beyond to make sure things were done and done right. He did so with the help of Matthew Kittrell and I'm not sure who else.
Call Chicago Water & Fire restoration Walter came out that day to assessed damage. Derrick and Dennis came in and set up dryers and dehumidifiers in the house. Took out water damaged drywall and floors. Answered my many questions. would recommend this company highly. Deborah Mauro
Great service. Fast, fast, fast. We had an upstairs toilet which was apparently leaking into the ceiling: one day, it just all poured through. Eeww. CWaFR responded to a request within an hour, gave the estimate the same day, and were out the next morning. Disinfected, set up dryers, and explained the process. They worked quickly and cleaned up any mess. Crew (Joel and Ed) was super polite and professional. I couldn't be more pleased with the service.
Didn't know who to call as HOA and management co. were little to no help. Saw vehicle out side with logo and tried you first. No need to look elsewhere! Very helpful, informative, and at a time when very frustrated, PROMT. Scott assessed damage, Will and Joel got the driers going and will see them again Saturday morning. Thank You. I would be pleased and confident in recommending to anyone and insistent on referring to a friend or family. Thank you, again. Thomas P. Diedrichs & Elizabeth I. Mostowski
Walter came out to assess the damages to our kitchen ceiling caused by a leak in the master shower directly overhead. Anthony and Sam arrived at the scheduled time and began preparations for their water damage repair. They were very polite and considerate of the two of us very senior citizens who have owned this home over fifty years. They enclosed their work area with plastic sheeting to maintain the area as dust-free as possible and set up dehumidifier and heavy duty fans to remove any moisture left in the wallboard and area to prevent mold from growing. The only big hurdle for us was the noise from that equipment, which had to run 24 hours each day for four days. But - we certainly did not want to risk mold. Aaron was here this morning to estimate cost of replacing and painting ceiling wallboard. We are now waiting for insurance company approval to move forward with this final part of the job.Every individual with whom we have had contact in this organization has been very courteous and patient to answer any questions we had about any part of the process.We have no doubt the job will be completed to our entire satisfaction.Chicago Water and Fire was recommended to us by a good friend who had anexcellent experience with their work in cleaning up water damage inside their home. We will not hesitate to recommend them to anyone having need of this type of service.
Our hot water heater cracked and leaked all over. The crew came out and helped us through the process of getting in touch with our insurance and setting up the equipment to get everything dried out. Once everything was negotiated with the insurance they told us that it would be about 2-3 weeks for the actual work. Disappointing but they had jobs already scheduled. As soon as a spot opened, just a couple days later, they were quick to take care of us. Phil came out and let us know what to expect and what we needed to do to prep for the crew to come out. He even helped us in figuring out how we could get the type of floor we wanted through out the damaged area and helped us save more money. Uri and his crew came out and was able to get the job done in a just a couple of days and everything looked great.
Any water damage can be a nightmare! Chicago Water & Fire are one of the most professional companies I have dealt with in a very long time. Felipe and Ricardo were excellent! Felipe always updated me after each step of the way. He checked in with me at important milestones which made me feel very comfortable. In a service business, communication is key. Everyone at Chicago Water & Fire are friendly, communicative and professional!Felipe and Ricardo did amazing work on restoring my bathroom, it's beautiful! Thank you!
We had a sewer pipe back up into our basement and were referred to Chicago W&FR. They were not only super efficient and courteous but they walked you through the entire process step by step and made you feel at ease. They quickly took care of all of the clean up needed and just finished our remodel. We could not be happier with the results! All of their staff from the office to the guys on site were polite and respectful! I would like to specifically praise Jason for making the project a breeze and I can't thank Casey and Matt enough for all their beautiful hard work! Would recommend them to everyone.
My home flooded for the first time ever! I was frantic! I called Chicago Water and Fire. They told me they were servicing so many people in my area, and it would be 6-9 hours before they could come to inspect my home. They were 3-4 hours early!! I was so happy! Joe and Oscar and Trevor took amazing care of my home.They were compassionate and careful.Thank you for working so hard and getting the job done efficiently! Elizabeth Hartman
Had a clogged sewer pipe with sewage overflowing and backing up into the basement. Project manager Vinnie was at our house within two hours, and the cleanup crew, Chris and Maurice arrived later that evening. They were able complete the cleanup by mid-day the next day. Now just waiting for the basement to dry out so that we can assess what reconstruction is needed.
On 5/14/18 two individuals, Chris and Maurice, were the hardest working individuals I have seen in in a very very long time. They were careful and professional in all aspects of the cleanup. I would highly recommend this company and the two individuals.
Chicago Water & Fire responded immediately to our call for help when we discovered a burst pipe in our mother’s basement. The courteous & professional crews handled the large cleanup project thoroughly & efficiently. We greatly appreciated the fact that CW&FR would now handle the reconstruction phase of this daunting project. Our project manager, Jim Repeta, was knowledgeable and thorough. He kept us well informed, offered good suggestions and oversaw his crews & every detail of the project. We worked well together and felt he always had our best interest at heart. We cannot say enough about Jim and his team which included Phil, Tyler, Phil R, Hubert, Tod & Andrew. They were a pleasure to work with and the finished product was outstanding! We would would highly recommended Chicago Water & Fire to anyone!
The team of Javier, Julio, Josh, and Rob was great! They were very courteous and professional and did a very thorough job of tearing out the damaged flooring and walls, sanitizing, and discarding affected personal items. Thanks for making a difficult situation a little easier!
Our sump pump backed up and we had over 18 inches of water at one point. CWFR came and sprayed down the crawlspace and sucked up the excess water to prevent mold buildup. Everything looks nice and they were on time, professional, and competitively priced.
Chicago Water and Fire Restoration is simply the best in the business. Having dealt with other contractors before, I cannot say enough how pleased I am at the professionalism, timeliness, and quality of work. We had a sewage backup in our basement and had to demo, clean, and re-build. I was quite surprised to hear that I would be back to normal within 6 weeks. Sure enough, it was 6 weeks exactly and Phil R and his crew (George A and Andrew) were on time and they hit all timelines. Every day it was great to see all the progress made. Phil R, the project manager, made himself available and went above and beyond in every way. By far the best I have worked with and a him and his crew are a credit to CWAFR.
Ice dams caused water to leak into an upstairs office and eventually downstairs as well. A project manager came to assess the problem within a couple of hours,and the crew came within hours after that, despite the fact it was Saturday evening. They removed sheetrock, insulation and wet carpet pad, and set up dryers and dehumidifiers. The company has called to ask how we are doing and if anything more was needed. Because of the more extensive leakage than was originally seen, the equipment is being left in place 2 more days, at no extra charge. The crew that will pick up the equipment will also make sure drying is complete before removing it. Problems like this are mentally hard to handle, but the company's customer service has made it as manageable as possible.
I had water damage in my kitchen and basement. I can not say enough about the crew that was sent to assist with the the project. Lenier and Alec were here for several hours making sure that everything was done and cleaned up. They did an amazing job. Both Lenier and Alec were very patient with all of my questions and made time to be sure that we were all on the same page. They made a difficult situation seamless and I really appreciate them and the commitment to doing a great job. Thank you Lenier and Alec.
In late October my family room got water backup. I called Chicago Water and Fire and was very pleased with the quick response.The clean up guys were very polite and hard working. They kept me informed about the damage they were finding and explained what could be saved and what couldn't. That was much appreciated.The restoration crew --JC, Ty and AG-- were great. They were polite (and very respectful of this senior citizen). They were hard working, kept me informed and did an outstanding job of restoration.Jason, the project manager, was patient with my questions and concerns. He made helpful suggestions, followed up consistently and has a good sense of humor. Much appreciated.I have no problem saying I will definitely recommend your services. Excellent work, good employees and good response.
what a wonderful experience I have had with CW&F. I was so overwhelmed with my mold issue and they removed all the pieces that needed to go at the time of the catastrophe, and then this first wave of restoration was top notch. The drywall and painting are beautiful. If I didn't need a kitchen sink I would hate to cover up the new walls they put in. Rich and Tim worked well together and were neat and tidy. Arrived on time and left things in better shape than when they arrived. I have had good communication with different staff over the past few weeks and look forward to my next phase to have my kitchen back to preloss condition soon. Thank you all.
I would highly recommend Chicago Water & fire restoration. We had a dishwasher leak and they came in and took over and walked us thru everything. Very professional and answered all our questions and our home is back to how it was before the damage thanks to a great crew and all there hard work. They cleaned everything up and went above and beyond restoring our home thank you Ritch and Tim.
When Kevin W. told me he was choosing 2people who he knew would be right for my work. He was right. Both Dan D, and KEITH V. were exactly as he said. They were 4.0 as we say I in the Navy, 4.0 being Outstanding in every way. They were extremely knowledge in all aspects of what they were doing and answered every question I had on all phases of the job. They even went out of their way to do a couple of jobs that were not part of the job, but helped me out with things that I couldn't do myself.I could not have asked for 2 of the nicest men in their business. We got along just fine. I would recommend these personnel to anyone who asked for recommended personnel to do work for them.Again myself being a retired 30 year Navy Vet I give them 4.0 plus rating for job well done..signed EMCM Robert Tuttle retired USN.
Had 2 occurances of water damage and mold on 6/21/17 -job 17-3005 and 7/3/17 -job 17-3271 involving 2 places in basement cilin and walls; whole first floor bathroom and holes cut in kitchen wall and dining roon ceiling. Walter W. came in to schedule demolition within 36 hours in each case. First case had 6 days of drying and dehumid; second case 7 days. Will G came to do estimation and Tom K was project manager for a combination of the 2 projects. Restoration began 9/5 until 9/8. Painting, drywall, plumbing and replacing of doors were done by Todd/Andrew crew with an assist by Rich/Tim. Tiling of floor and all work very nicely done. Bathroom looks brand new; all other work as good as before damages. I would recommend these people highly. They treated me and sis respectfully and answered all our questions.
First I want to let everyone know that water damage is a serious issue.the best way to make this point is to think of it as a cancer to your home.it looks like a little spot yet it's what you don't see that eats away at your home.That being said,CWAFR from the beginning to the end was AMAZING.they understood my emotional state of mind and allowed me to vent. Explained everything to me and guided me through the journey of saving my home.I had time during the 3 and half weeks of drying out to grieve the loss of my home I bought.this gave me time to reimagine my home.I decided to create a new home.on the restore side it became a fun journey to a new home.i wanted everyone involved on reinventing my home.The crews that came all are professionals and shared ideas with me to create a new beginning for me and my home.I now have a fantastic new home!I have a lot more to say(this could be a book)yet I will close by staying 2 more things.1)take something like water damage very seriously.ACT Quickly!2)make sure you find a company that understands how important your home is to you!THANK You,Chicago WATER & FIRE Restoration,for helping me get though this and giving me a new home to love❤️5 STARS
I found everyone on the CW&FR team to be very courteous, friendly and helpful, especially Isidro, Casey, Dan D, My living room had to be completely emptied during the repair process and they were extremely careful in moving back in the antique furnishings. The ceiling and walls look terrific, very professionally replaced/repaired, and they were thorough in the clean up. The Project Manager, Kevin, did a solid job in communicating all pertinent details and touched base via email, phone and in person, when needed.Thank you to everyone.Cat Tersar
We had issue with sump pump. After the sump pump was fixed, we called Chicago Water & Fire Restoration to clean the basement. The crew member, Anthony & Lenier was very helpful. They cleaned the whole basement. They came back after three days to see if basement was dried but since it was not, they left the machine for two more days for basement to dry.
We just had an excellent experience with CW&FR after dealing with a significant plumbing problem. Bryan & Ken were responsive to our needs and questions about the estimate and worked with us to make it affordable as insurance wouldn't cover the expense. Jennifer followed up on any questions and set up a meeting with the project manager Tony (who fully explained the process, answered our questions, and set up the restoration quickly). Most importantly, we got an excellent crew - Dave & Steve - Recon - who were extremely professional and restored both the kitchen and bathroom to even better than they were before the problem (and cleaned up thoroughly after finishing the work)! I would highly recommend this crew and CW&FR.
I am now at the second stage of the restoration of my home. Considerable water damage was done to the first floor of my home which effected several rooms. My walls have all been restored and my power room is now beautiful and restored. The crew member which included Phil took great care of my personal property while in my home. We have one more week to the final product I hope that the final leg of this project goes just as well as the last two phases. It has been very peaceful working with Chicago Water & Fire Restoration.
The Chicago Water & Fire Crews really saved the day for house sitting clients of mine! The Mediation guys arrived very soon after a plumber replaced the sub pump that had failed. They worked quickly and efficiently, moving and removing a LOT of furniture and photos. The glass was damaged on one picture frame out of dozens they helped with. That and the difficulty with the office in sending/scheduling the Reconstruction Crew are the ONLY two reasons I can't in good conscience give CW&F the full 5 stars. My client had to spend a great deal of time on the phone trying to get the final step started. The real crisis was past, and the basement bone dry, but it was very frustrating, especially after the Mitigation Crews were sent so quickly. Perhaps there are a lot more people working in Mitigation than Reconstruction, or just that the last step takes days rather than hours and they were overbooked elsewhere? Once Project Manager Ralph got there, Ismael & J.C. and their crew were back very soon after, and they did a great job making the place look like all the flooding had never happened. Again, nothing but praise for the professionalism and quality of work, from every person that was on the job site.
I'be never needed service of this kind before. But WOW. One hour after 1st call, rep on site evaluating damage to my finished basement caused by a busted water pipe flooded everything. Demolition crew showed up next day removing all damaged walls, floors, furniture and personal belongings. Set up all fans, dehumidifiers and sensors and completed all work within 4 hours.
Chicago Water and Fire Restoration is honored to be the top emergency restoration company in the area. Here’s how we stack up against the competition.
Chicago Water & Fire Restoration:
Free Onsite Estimates 24/7
Phones Answered Live 24/7
No Minimum Charge
No Upfront Payment
30-60 Minute Response
Price Match Guarantee
Unconditional Lifetime Warranty
100% Satisfaction Guarantee Policy
$500 Minimum Charge
Deductible or Full Payment Upfront
2 Hour Response time
No Price Guarantee
1 Year Warranty
No Guarantee Offered
We are firm believers in investing in our own business to help our customers. A good example of that is our investment in Matterport 3D loss scanning technology. By taking a 3D scan of your loss, your insurance provider rarely needs to set foot in your home.
These scans create exact, detailed measurements as well as full 360-degree views of your loss, which is essential to minimizing costs, extra visits, and downtime before getting put back to normal. In addition, our management team views each loss for quality control purposes.
As of 2019, we are the 2nd largest user of Matterport technology in the country.
Chicago Water & Fire Restoration specializes in providing prompt property damage repair for both residential & commercial customers in the Chicagoland area, serving over 4000 customers per year and growing! Give us a call today.
Our business has grown from two men in a garage in 2012 to now over 140 employees, with over 80 vehicles in use daily restoring homes and businesses from southern Wisconsin to Northern Indiana and of course within two hours of our headquarters in Elmhurst, Illinois.
We are a family owned business and take pride in caring for both our customers and employees. For us, it remains one of our greatest contributions to society (we feel at least) and we take it very seriously. If there is ever anything we can do to help with your loss, we truly do appreciate the opportunity to earn your business.
We’re Faster to Any Size Water or Fire Disaster
Chicago Water & Fire Restoration is dedicated to responding immediately when you need help with a water or fire damage event. A fast response reduces both time and cost in returning your home or business to normal.
We’re Highly Trained Water Damage Specialists
We specialize in water and fire damage restoration. Chicago Water & Fire Restoration has extensive training and equipment to get your property back to pre-loss condition. Our technicians receive extensive training. Certifications include:
Water Damage Restoration Technician
Applied Structural Drying Technician
Fire & Smoke Restoration Technician
Biohazard Restoration Technician
Odor Control Technician
We Use Advanced Equipment & Techniques
Our advanced equipment helps detect hidden moisture, removes the water quickly and allows your home to be thoroughly clean and dry when the job is finished. We finish the job with sanitizing and deodorization, leaving your home both clean and safe.
Take a Tour of Our Facility
720 North Larch Ave Elmhurst IL 60126
Fill out the following form and a member of our team will be in touch to confirm your free estimate appointment:
A complete consultation of the area that needs remediation
A comprehensive estimate that includes everything that needs to be completed and advice on what the next steps should be.