Chicago Water & Fire Restoration Reviews

Anthony M. Came out and spent so much time with me to explain the process, help to calm my fears and get to work immediately so no further damage would take place

He was extremely knowledgeable, informative, helpful in a crisis moment and very calm, even with my dog. You are so fortunate to have him as an employee.

The next day, Brandon, Adrian and Alex arrived, packed up my downstairs, reassured me further and were equally as kind and thoughtful. They worked quickly and got things situated for the next phase

Each person was so nice and patient with my concerns and it made a huge difference for me. I’m so grateful for each of them and for the values that your company firmly upholds, especially when it comes to customer service and human compassion. That paired with the various essential skills required to save people’s homes and provide answers and structure, is invaluable.

Thank you immensely!

We had Edgar J and Edgar M come out to work at our home today after extensive water damage from our water heater. They were absolute professionals. They were extremely respectful, diligent and took the time to answer all of our questions. They were extremely helpful and gave us the reassurance that we were in good hands. They did an excellent job in pulling up the floor, cleaning up the debris and the floor, bringing in drying fans, and picking up after the job was done. They are absolutely great at what they do, and you can count on them. Highly recommended.

From the start to the picking up of equipment your crews were efficient & professional. Team Shonda’s//William were great to tape up some safety areas of the floors. The Emergency response team starting on 6/5 worked their butts off getting all the water, Furniture, ceiling tiles, kitchen floors pulled up in a safety manor. Their communication & what we could expect going forward was positive. I appreciate the Project Mgr. Victor that as I had questions he handled it with no more than what was being handled at the time. We are looking forward to the Restoration depending what contractor choices are. We are looking forward to that phase.

I cannot say enough wonderful things about this company. We came home at midnight after 10 days on the road to a busted water heater pipe and a flooded house. The next morning I called my plumber as instructed by homeowners insurance, who recommended CWF Restoration for the water and mold mitigation. I live in a pretty rural area, we are acclimated to long service times, but they were on my door in 60 minutes and had a crew onsite doing demo in 90 minutes. That already is wildly impressive!
Did I mention its also a holiday weekend? And they still showed up lightning fast and with a smile.
Josh was the "project manager" who did initial assessment of the damage, and since he was here when my insurance adjuster called, he even took the phone from me and spoke to them directly to make sure they could coordinate for a quick disbursement of funds. He is knowledgeable, professional, and has been available by text 24/7 for all the smallest questions I have (although I did promise not to text at 2am).
Julian and Christian were on the demo team. You don't realize how much stuff you have in your house until EVERYTHING has to be moved. These guys worked their ass off until 11pm when I requested they go home to rest, and were back at 9am the next day to continue. They had to move SO MUCH STUFF. The flooring in 80% of our home had to be removed, so everything had to come out, including pieces of the sheet rock and full walls from the moisture damage. We have indoor dogs, large and small, and the guys were wonderful working around the dogs, stopping to pet them, and help shuffle them from room to room. Before they left, they vacuumed and swept the entire house to make the project as clean as possible, even though the house itself is in disarray. Even when removing the materials, they taped up flooring in bundles and put them in the box truck, so there wasn't an unsightly dump truck or dumpster in the driveway. They say how you do one thing is how you do everything, and I'm convinced CWF Restoration, especially Josh, Christian and Julian will take the best care of your home in the event of disaster. I cannot recommend them enough.

My house is still drying, so I will come back and update how the reconstruction process goes!

Gil, Jesse D, Andre are a fantastic water mitigation team! We had an overflow from the unit next door and they were extremely professional, hard working & personable especially Gil (team lead)!! They cleaned up in the spaces they were working in and very mindful of our living areas after they moved appliances & cabinets around which we truly appreciate. I highly recommend this team! Did a superb job given the circumstances. Much thanks guys! Kudos!!

CWF was here a few hours after a pipe burst. CWF has been able to guide us through this very traumatic event. Cole Hagstrom is our project manager and he has been great to work with. He's knowledgeable, responsive, and most importantly...his calm approach to the situation has reduced our stress levels. Gill and his partner came to demo and set up the scrubbers the very next day. They were respectful and went above and beyond to make sure we could continue to live in the home comfortably during the drying process. Will provide an update on the reconstruction side of things but fully expect this level of service will carry over.

While CWF didn't totally meet the my expectation, but their customer service has been very strong. They follow all the safety and industry standards. They would offer fair and reasonable solution if necessary. So certainly recommending CWF.

While everyone's home and situation are different, CWF really cares about feedback from their customers and will try their very best to make sure to meet very customer's expectation. They have a quick response time and will address all concerns from customers to make sure customer gets complete satisfaction.

CWF came recommended by Restore Plumbing and they did a fantastic job. They were quick to arrive onsite prepared to get to work right away. Tim M, the Project Manager, was transparent and thorough in his assessment. He was also very professional. The remediation was done by Edgar M and Ramiro, the unsung heroes doing all the grunt work. They worked quickly and provided a safe, clean environment. Pleased with the process so far.

I can't recommend CWF enough! Everyone we have worked with at the company, from the people in the office to the on-site technicians, has been an absolute pleasure to work with. They understand that you're going through a tough time and go out of their way to make things as easy and seamless as possible for you. They offer convenient 2- hour windows for the project manager and technicians to come out, and I've never been denied my preferred time slots, nor have they ever missed their promised time frame. I have always been treated with compassion and respect by everyone at CWF, but I did want to specifically mention project managers Mike and Giovanni, as well as technicians Nate and Jeremy, who are doing a great job getting us back to normal after our water leak. Thanks!

We had a great experience with CWF (Chicago Water Fire) Restoration. They handled both the water damage mitigation and the insulation/drywall repairs for our home, and everything looks fantastic now.

What really stood out was how communicative, helpful, and understanding the entire team was—especially as we waited quite a while for our neighbor’s insurance to come through. They were patient and professional throughout the process, which made a stressful situation much easier to manage.

Everyone we interacted with was great, but I want to give a special shout-out to Ryan, Nate, Laura, Quinten, Manny, Nereida, and Jonathan. Each of them played a part in making sure things went smoothly, and we really appreciated their care and attention to detail.

Highly recommend CWF if you're in need of restoration services!

Jeremy and Nate were incredibly professional. They did a great job with cleanup after we had water in our basement, and they finished ahead of what was projected. We hopefully won't need CWF's services in the future, but if we or anyone we know does, we know who to call.

We had water flood our crawl space, most likely as a delayed reaction from a recent water main break in the area. I was referred to CWF by my plumbing company. Glad i went with them they came out the next day and the two technicians Edgar M, and Edgar J, were professional and did the Job quickly and completely. Highly recommend them if you have an emergency situation you need to have cleaned up quickly.

Recently experienced a flood at my house that caused damage to my bathroom and the ceiling of the living space beneath the bathroom. CWF was extremely responsive with same day support. Crew arrived promptly and on-time to begin the water remediation work. The crew was effecient and took precautions to care for parts of the home that were unaffected by the water damage. Nate and Jeremy were especially careful and did a great job. While the restoration process is still underway, I am very satisfied to this point with the work of CWF.

CWF Restoration helped us remediate a room in our basement that had water damage and was covered in mold! Cole (the PM) was extremely helpful, responsive and polite. His crew came out to do the work same day… we were very impressed. The crew was professional and courteous. Thanks to Shondell and William for a great job! We have a one-year old son and feel completely at ease now. Yes, the service might be expensive but their pricing seemed fair. That’s what you get for owning a house. I hope I don’t need to, but I would use CWF again in a heartbeat

Shonda’s, William, and Gomez were fantastic and did a hell of a job cleaning up - after a water pipe burst in our kitchen ceiling. Couldn’t have asked for a better group of hard-working gents.

CWF is a great organization and wonderful to deal with. From start to finish I felt they provided support during a trying time. When damage to your house occurs you need someone that CARES to help you through a very hard time. My project manager Mike is professional and has the knowledge to get the job done right!

Jesse Duran and Jorge Rivera came to my house for follow up on water mitigation and stood out as the most professional and thorough crew that had to do additional mitigation work.They cleaned the entire work space, which included vacuuming, washing and than mopping of all areas the worked/walked on. Jesse provided clear and concise answers to all of my questions/concerns.

Also, our mitigation project manager Connor McElfresh has been incredible throughout this entire process. He has answered all of my calls and proactively provided updates around all the steps/action items to ensure we understand the process from end-to-end. Highly recommend these three individuals for anyone who requires mitigation work as a result of water damage!

It’s unfortunate to need water remediation services, but I truly appreciate the professionalism and prompt help from Green Water and Fire with my recent pump back-up. Adam got his team out the morning after I called. Rich and Jaime were excellent. They immediately began work and took great care of my property. They were kind, great communicators, and left everything in good shape for the next steps. My second time using Green and I highly recommend.

Ive used CWF restoration in the past for my home and using them again for my parent’s home but never worked with Shondell and William, however they were professional and courteous just like everyone I have worked with before. Just shows the consistency of employees they have. They explained everything clearly and were fast, yet thorough. They really know what they are doing which puts my mind at ease considering the annoyance of all the damage my parent’s just went through in their home.

Ive used CWF restoration in the past but never worked with Shondell and William however they were professional and courteous just like everyone I have worked with before. Just shows the consistency of employees they have. They explained everything clearly and were fast, yet thorough. They really know what they are doing which puts my mind at ease considering the annoyance of all the damage I just went through in my home.

The response time for this company was superb. Called them and same day a rep (Connor) came and assessed the situation. The following day, the mitigation phase started and cleaned up the sewer damaged and set up and the machines to sanitized and dry the water seepage. All participants did their job professionally. I won’t hesitate to recommend this company.

5 stars for fast and efficient! We had an emergency and they came out and started the same day. No one does that anymore. Nice to see people that hustle!! Nathan was responsive and crystal clear about what was needed, and what his team would be doing step by step. I always appreciate transparency... they got in and got out, and were fairly priced for an urgent situation.
Much thanks to Nathan PM Sup, Keithan, Andre, Brian, Jacob... thanks for cleaning up a disaster!
Use them!

Project Manager Eric and Foreman Nate.

Thank you so much for helping my family during an absolute critical moment.

With your fast response time, my father and I were able to get the wheels in motion to get back on the tracks.

It has been a some time since I have seen such professionalism and dedication to one's craft that I literally had to take a step back and analyze.

Although much work still needs to be done, my father and I have come to a conclusion that we made the right choice.

Thank you gentleman.

I noticed a brown discoloration on my ceiling and suspected a roof leak, so I called CWF Restoration for help. They scheduled a free inspection the very next day! Victor arrived on time, was incredibly personable, and thoroughly inspected the area. He assured me there was no water present, so no repairs were needed. Not only did he not charge me, but he also recommended a reliable roofer to check things out in the spring in case of a small drip. He even took the extra time to check my shower pan, which my neighbors had issues with, but thankfully mine was fine. Fast, professional, and gave me peace of mind—all at no cost. Highly recommend!

After water damage in my condo , my plumber recommended CWAF. Their office called me to set up a free estimate. The project manager Nate came out within a short period of time and performed an inspection and documented the damages while explaining the process of the cleanup. We had a crew out the next morning and they did the photos and proceeded to get the cleanup started. They took out the soaked carpeting, padding , baseboards, drywall etc. They bagged all the materials and disposed of such. Then brought in the numerous blowers , air scrubber, dehumidifier. They are helpful, informative and understand the process for those of us that had never experienced something like this. BBB ACCREDITED. HIGHLY RECOMMEND

Jake Z. provided a great customer experience and was thorough during his visit. He provided very helpful information. He immediately arranged to have someone come out same day for mold removal.

Romero came out shortly after and performed the work. He did a fantastic job cleaning up the mold, and he was thorough. We are very satisfied. Thank you

JZ

The team was the best when we had a sewage mess in the basement. Mike Taylor was recommended by our plumber from ABC, he was so quick and thorough with information of how he could help us. He explained all our options and really made us comfortable working with the company to help fix our issue. Even the crew, Keithan Bond and Andre Parker, who placed and picked up the equipment were so kind and careful with the pickup. They made sure the job was completed and equipment was removed safely so my house had no dings on the wall. Amazing people we dealt with and so happy with the service after the stressful sewage situation we had in the basement. 100% would recommend!

We had amazing service from CWF restoration services. They came highly recommended and they did not disappoint.

After our basement flooded, Kevin came to our house within the hour to assess the situation. He was knowledgeable, thorough and very patient. After we scheduled the appointment, their communication was fantastic! He worked with our insurance company and explained the entire process.

When the crew arrived, they were also fantastic! Ramiro and Jesse arrived promptly and immediately assessed the situation. Throughout the experience they were very thorough in assessing, clearing and cleaning the damage. They were also very careful in handling our belongings and salvaging what they could from the damage. They were very professional throughout our experience and would use them again!

Frankie & Jordan were awesome! I had a pipe that busted in a wall and damaged the inside of 3 walls. They came out, cleaned and explained everything thru the entire process. They are definitely masters at cleaning and sanitizing. I was amazed at the difference the area between the walls looked before they set up all the equipment to dry it out. Extremely pleased with the entire process. Hopefully will never need CFW again but definitely will recommend and keep their number in case I ever need it again.
Thanks guys for such a great job!!

Starting with Victor, then Angelo and Deonte Outstanding. When you have water damage to your home, it’s an absolutely terrible experience. These gentlemen made it bearable. They are efficient, competent, respectful, polite and they know their stuff. I highly recommend this company because of my experience with Victor, Deonte and Angelo.

The team at CWF has been amazing throughout this whole process. We are only half way through with our job, photos below. Alex our Case Manager and Brandon the On site Manager were both amazing and knowledgeable, the whole staff has been wonderful, and really has made a situation that started as a major surprise and could have been disastrous if not for the right team on the job, thank you again.

Alex T was the project manager who coordinated the cleaning up of the main line sewer break at my house. He came out at 1:30 on the morning to assess the job and sent a great crew -Ramiro N, Jesse D and William C. They worked several hours to clean up, haul away contaminated items and sanitize my home. They were all professional and hard working. Thank you all for the great service. I would recommend this company to anyone needing restoration!

We had a GREAT experience with Chicago Water & Fire. When we called about our water damage, someone came out within 90 minutes (maybe less) to get the process started. They communicated very well throughout the process. Most of the time, I got a live person when I called but, if I needed to leave a voicemail, they returned the call promptly. They worked with our insurance which saved me a lot of hassle, working to get a reasonable settlement from insurance that returned things to the pre-water damage state. The crews (one for remediation, one for restoration) showed up when they said they would and worked professionally. They cleaned everything up and went above and beyond. Work was completed to my full satisfaction. Highly recommend.

The customer service and professionalism of this company is incredible. Calling to make the appointment was quick and easy. The scheduler asked all the right answers and did it with care. I called and a technician was at my door in two hours. I didn’t even have an emergency and told her to schedule me whenever they could fit me in. I can only imagine how quick it would be if it was an emergency repair. Once they arrived, the technician Jake and Victor were great! Professional, thorough, and personable. Thankfully, the gave me great news in that it was not a water leak. But they still double checked to make sure there were no issues. I’ve already recommended them to two of my neighbors. It’s refreshing to deal with an honest and professional company. Thank you!

Jerry and Tommy did a solid job. Had to remove part of my shower and wall due to water leakage and some mold. They came on short notice. Had great communication, were quick, and did a great job cleaning up afterwards. Nate and Tim did great scoping out the job beforehand and recognizing what needed to be done.

Chicago Water & Fire Restoration was quick to respond when contacted about repairing water damage. Cole was very thoughtful and thorough in explaining the repair process and what to expect. He really made an effort to ensure we were comfortable and and all of our questions were addressed before moving forward. They were willing to begin the repair work the next day after meeting. The crews were very easy to communicate with and were prompt. We are very grateful to have these repairs done with such quality work. Thank you CWF Restoration!

We had a hidden water leak that caused damage to four rooms in our home. Our water mitigation crew did an outstanding job, were very courteous and professional; kept the work area clean; and made certain we were well educated on the process. The techs were Mathew R and Zachary F. The have our thanks and highest recommendation.

I had a major mold issue in my kitchen, but couldn't determine where it was coming from. I called CWFR and they sent Eric M, project manager out quickly to asses the situation. He gave me an estimate right away and explained that he would work with my insurance company since I had coverage for such an event.
I scheduled a remediation team to come a couple of days later and the problem was worse than expected, but Jesse D and Ramiro N worked incredibly hard to remove my cabinets and drywall, explaining everything as they pulled everything out.
All 3 representatives of this company were professional, courteous, mindful and positive to work with. Under such stressful times it's important to deal with the best. I plan to contract the restoration with them because I feel it will turn out perfectly.

Water heater tank cracked leaked many gallons of water onto ground floor family room carpeted floor and baseboards. .
Fast response - on-site within 2 hours of initial contact. Project manager (Eric) was knowledgeable and equipped with hi-tech gear for determining the level of water damage. Remediation crew (Kaylin & Marques) arrive mid-afternoon and got directly to work using the info provided by the project manager. They quickly relocated all the furniture to the garage and completed the initial remediation work within 90 minutes. Both were very courteous and made sure we understood the work that had been completed and what to expect going forward.
We couldn’t be more pleased.

My team of Nate, Kaylin and Marques provided impeccable service when we found out that we had a leak in our wall. Nate was the primary person that I spoke with - it was for our rental unit and we live out of state. Nate sent me tons of pictures of the damage, took all the time in the world to explain to me what was happening and how he was remedying. They ended up having to come back a second time after our plumber found more damage. They were absolutely wonderful. I highly recommend!

Alex, the project manager, was referred to us by our plumber due to a water mitigation issue. He was quick and responsive, providing a quote that same afternoon. By early evening, the technicians, Zach and David, arrived and did an outstanding job. They were professional, thorough, and addressed all our questions. We were very pleased with the service from CFW and wouldn’t hesitate to call them again if needed. Thanks, everyone!

I had a fantastic experience with CWF Restoration! We had some water damage in our basement, and based on their excellent reputation, we decided to give them a call. From start to finish, their service was outstanding.

The workers, Rodrigo and Jonathan, were professional and efficient. Nate was so kind and reassuring when he came to my house within hours of being called. Nate and Grace ensured that everything was handled perfectly. Their attention to detail and commitment to quality truly impressed us.

We were not disappointed and highly recommend CWF Restoration for their exceptional service!

CWF was amazing to work with from the start to the end of our water mitigation project. Everyone I dealt with at the company throughout the process was super helpful and made everything very easy. A big thanks to Michael P, Frank K, the service technician Nate and Cheyenne G.

Angelo and Dionte were fast, friendly and super accommodating helping to quickly deal with intense water damage by removing drywall and airing out the damaged ceiling and wall spaces. They worked quickly to finish the job ahead of my parents’ visit and were also really kind to and mindful of my cat and dog while working and coming in and out of the house, which I appreciated. There was no mess afterwards and they answered all my questions before heading out. 💯professionals, was glad they were the ones to respond to the tough situation.

CWF was prompt in responding,presenting a proposal for mitigation of water damage, and completing the work. The work crew took all precautions to finish the job. I am very pleased with the work. The work was completely dried and awaiting reconstruction. My thanks to the crew and the supervisor for this project.

Big thanks to Eddie and Edgar! Both were so friendly, professional, and clear about everything they were doing in my basement. This is the second time I've needed Chicago Water and Fire in my home and this time went just as well as the last time did. I would never work with anyone besides CWFR. Thank you to Cody too!!

Edgar and Edgar (yep, they make it easy to remember their names!) came out when we had water damage from a leaking pipe. They were super patient (the plumbers were still fixing the pipe when they arrived) and waited an hour. Then they were very neat and clean and did a great job setting up all the fans and dehumidifiers. I would definitely recommend them again!

I had damage to my ceiling caused by a water leak from my upstairs neighbor’s apartment. Chicago Water and Fire helped me through the hurdles of drying out the moisture, preventing mold, and navigating the insurance claim. They sent someone out immediately to assess the damage, and sent a crew a couple of hours later start the process, all on the same day I called. I worked with Yuri of the mitigation department, and Stephanie of the restoration department, and both were very responsive and helpful anytime I had questions. I highly recommend this company.

My sump pump failed and my basement flooded a few days ago and my plumber recommended CWF for assistance to clean up the water damage. Alex Tracy arrived at my house the same day I called and he was very professional, took the time to listen to my concerns about what happened to my basement and provided professional feedback on next steps. I didn’t feel rushed and he seemed very empathetic, Took his time and explained everything in detail and took pictures to show us the damage. I had a very good experience with this company and they were so fast in responding. I highly suggest you reach out if you need any restoration assistance. Alex was great to work with!

They did a good job cleaning my crawlspace that had been soiled with some sewage backup from broken pipes. Raul was friendly and articulate. I appreciated the info and feedback he gave me about what was going on down there. His coworker (I forget his name) was very helpful as well.

I have previously used this company for a large project that went over very smoothly and now I called them out for a second time with another unrelated issue and they provided fantastic service once again. Their initial estimate team of Nathan Gomez and Kevin (unfortunately didn’t catch his last name) came in and were extremely easy to work with, professional, and friendly. Their work put our mind at ease about the upcoming project and we look forward to using this companies services yet again.

I am going to do this review in sections.

Alex came out and was very thorough on explaining everything and even showing me what the issue was and how they were going to mitigate it.

Alex was able to have a team come out the same day to clean up the mold in the crawl space and clean all the debris out and spray chemicals to kill whatever else was down there. They left a dehumidifier and so fans to help dry everything.

Another team came back 3 days later and they were awesome as well. The steam cleaned the concrete and screwed in a temporary but very secure sub floor.

Overall great experience and true professionalism all around.

I cannot say enough good things about Alex Tracy! Not only was he prompt, reliable, informative and to the point, he went above and beyond to help me navigate a situation I had never experienced. He was there as a constant throughout the entire process, helping me with insurance and mitigation and reconstruction, even if it wasn’t directly related to his department and services. Alex made me feel like I had someone in my corner when I felt totally alone! He was genuinely invested from the start and I knew right away that he truly cared about his customers and people in general 🙂 Thank you Chicago Water and Fire! and a huge thank you to Alex!!

The best team ever, workers came in, made sure my house was prepared for the work. They did a fantastic job. I highly recommend this company for it'd employees. I would like to thank Travis my project manager, Rene, Martha, Angie. They did a great job with my home.

Jake was awesome. He came and assessed the situation. He worked with me and what I was trying to get accomplished and was able to give me a great price for the work that was going to be done. He was able to get the work done right and within my budget while withholding company standards. Would highly recommend if needing any type of cleanup and ask if Jake Zielinski could come take a look.

So impressed with Jonathan and Raul for their great work and for being efficient and their customer service. Very professional! Actually the whole team that I met in Chicago Water and Fire Restoration. Also wanted to commend Michael Taylor who did the inspection yesterday as he genuinely professed a concern with what happened in our house. Thank you team for all your commendable service! ✨

Once again, Chicago Water & Fire Restoration did not disappoint. From our initial meeting with Jake who was professional, courteous, and understanding to the completion of the work it was a smooth process. This is due to how Jake handled our issue through effectively listening to our concerns to make sure it would be a smooth process. Due to his thorough communication there were no issues. The employees who helped clean the area were also kind, respectful, and thorough in handling the clean-up. I will definitely use Chicago Water & Fire Restoration should the need arise again due to Jake and his fellow co-workers who were respectful, courteous, and provided great customer service and communication.

My family and I recently had the pleasure of working with Chicago Water and Fire to address water damage issues in my basement, and I couldn't be more satisfied with the experience. From start to finish, the entire process was seamless and stress-free.

The management (Frank) and migration team, including Elias G., Angel M., Brandon C., and Mykola, were nothing short of exceptional. Over the two-week process, they displayed incredible hard work and dedication. I was particularly impressed with their excellent communication, which kept me informed and reassured throughout.

The professionalism of the team was evident in their neat uniforms and, as well as their respectful demeanor. They treated my home with care and ensured that every detail was addressed to my satisfaction.

Overall, the service performed by Chicago Water and Fire exceeded my expectations. I highly recommend their services to anyone in need of water damage restoration. Thank you, Frank, Elias, Angel, Brandon, and Mykola, for your outstanding work!

The White Family

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A family member died at home and several days passed before the body was discovered. 3 different 1st responders advised that we would need a licensed bio hazard cleaning company to address the situation and all 3 recommended Chicago Water and Fire. Even though it was after 5 on the Friday before Memorial Day weekend, a real person answered the phone and promised a call back within 10 minutes. Luke did call within 10 minutes and arrived at the house within an hour, assessed the situation, retrieved the insurance information and had his crew onsite by 9:00 am the next day.

It took the next 5 days for Luke and his crew to totally clean the affected areas and remove 90% or more of the odors. At every step, Luke kept me informed of the status of the work and advised us on what we could expect to be able to salvage of our furniture and personal effects. At all times he was courteous and professional, worked with my schedule, and was readily and easily available by phone or test.

The results exceeded my wildest expectations and conducted in a manner that ensured insurance would cover all costs. They even moved some equipment and people around to be out of sight so the funeral could process past the home.

I give Luke and his crew 5 stars plus and my strongest recommendation!

Manny & Jermaine did an outstanding job cleaning and sanitizing our basement after we had a broken sewer pipe repaired. They also removed an area rug, which they professionally handled with care.
The plumbing company opted not to protect our dressing closet. They did however, step up to have CWFR make us whole by cleaning up their mess. We are pleased 😀

I had was damage from a leaky drain from my second floor. Plumber referred CWF Restoration, the response time was great and the service provided was outstanding. Kaylin, the service tech was very thorough in answering questions and Edger, his partner was very helpful. Thanks.

Frank Kutnar was fantastic!
He was very knowledgeable and patiently explained the mitigation and repair process. He treated us like family and gave us the peace of mind we needed during a stressful time. He always answered our calls, and addressed our concerns 24/7. His team (Eddie and Bryce) efficiently ripped out the wet dry walls, cleaned the damaged areas, set up fans and humidifiers, and contained the work area. Great work! Frank is trustworthy and reliable. I highly recommend Chicago Water & Fire Restoration. Thanks Frank!

I had the pleasure of working with Randy, who came over to help me assess a basement water leak/seepage issue. Randy is exceedingly pleasant and professional and quickly helped me identify the root cause of the problem, and laid out several options for remediation. He also gave me resources to address some of the issue myself to help me save some money.

Randy has been absolutely great to interact with and was very helpful with my needs. I highly recommend him for anyone with water restoration needs!

Had a broken water heater and my whole basement flooded. The PM showed up on time and made arrangements. The crew that came within 5 hours and continued the work until next day was superb. Kaylin was the crew leader and he was fantastic. Good communicator, accurate projections. Finished removing carpet (large basement), demolishing part of drywall (where there was insulation), clean up the basement in less than 24 hours. Fans and humidifiers are drying off the basement now. Very professional.

Everyone at the company was professional and pleasant. There was a clear understanding of what the procedure was going to be to clean up my basement after a clogged pipe from the toilet caused sewage and waste to back up in my basement. When I called, they were able to have someone come out within an hour and a half to survey the damage. A crew was out the next day to start clean up. The guys were fast and had the basement looking so much better. Thank you guys!

I had a pipe break and flood. CWF Restoration was recommended to me and within less than 2 hour, Jake the project manager was at my home. He was professional, empathetic, and answered all of my questions. I look forward to working with him and his staff.

Having a pipe beak is horrid!! However, having CWF help me through the entire process was amazing. My house is repaired, the work done was fabulous, and I’ve maintained my sanity! Thank you Travis McCool and team, job well done!! Oh here’s one picture I love, isn’t this pretty???

I had a very positive experience with CWF restoration. In the middle of the night, my sump pump failed and I woke up to 100’s of gallons of water in the basement of my new house. The previous owner had everything propped up on 4 x 4 wood blocks that just soaked up the water like a sponge. I went to the store and grabbed the utility pump and was able to get much of the water out but everything was soaking wet. I called CWF and Randy showed up later that same morning to survey the damage. He spoke with his manager Charlie and they sent a restoration technician
within a few hours. Nate showed up and got everything set up and running the same day. It started to dry out and feel a bit like Arizona in my basement.
I appreciate the promptness and professionalism of all three of these guys. They knew I was in big trouble and they went the extra mile to help me out. Thanks again!!

Chicago Water & Fire did an outstanding job of drying and restoring my floors after a pipe burst - I highly recommend hiring them! I'm so glad my plumber referred them. They came out right away to begin the drying process, and the mitigation manager, Brett, answered all my questions clearly, and gave me great advice regarding my insurance. The 2nd part - the restoration process - was a bit complicated because of my specific situation, and the restoration manager, Piotr, did a truly outstanding job of keeping me informed every step of the way, and hearing and resolving every one of my concerns calmly and patiently. Every single worker was courteous and professional, great at their job, and left my home clean. This is a great company and I am really happy I called them!

Had a 2nd floor bathroom leak and called these guys. I was surprised has fast they came out to estimqte and arranged dryer installation. AngeloT. and Dionte R. came over the next day and were polite, respectful of our home and very efficient.

We’ve had two floods in seven days. A pipe burst then six days later, our sump pump stopped working due to over exertion from the first flooding. After working with a plumber first, he recommended Chicago Water and Fire Restoration and we couldn’t be more pleased. Our project managers, Brayden and Kevin, acted quickly and were over in a short time to assess the damage and help us with insurance steps. They took the time to answer our questions, explain next steps and get a clean up crew to our house fast. Communication has been great as well as their professionalism. The clean up crew on both occasions worked for at least four plus hours getting rid of water, taking out drywall, baseboards and flooring as well as moving our belongings to a safer location in the house. They work hard and quickly to take care of what needs to be done. I highly recommend this company. We have had a wonderful experience with them and look forward to the next phase which is restoration of our basement to be used again one day. Thank you!

I had some plumbing issues and CWF was recommended by my plumber. Upon my initial phone contact, Pedro was extremely helpful, professional and knowledgeable. He came out right away and access the situation. He explained everything in great detail. He helped me submit the claim to my insurance company, which was extremely helpful.
For the scheduled service Brandon and Michael came out to perform the service. They were AWESOME!!!!!!. Very professional, knowledgeable and polite. They explained in detail what they were doing, asked if i had any questions and answered all questions. they made me feel really comfortable and they were so easy to talk to. I dont usually find this with a lot of contractors. They cleaned up really well before they left and made sure it was to my specification as i have a disability and they were very empathetic to my needs.
I would recommend them to everyone.
Kudos to CWF. Great job Pedro, Brandon and Michael.

CWF was recommended to us by our plumber when we had leaking from the condo bathroom upstairs into ours. They were very quick to return our calls and set up an assessment. Alex Tracy arrived on time, was extremely informative and easy to work with. He explained the process very easily and made us feel more confident in how everything would look going forward. They were able to send a team that same day to start removing the damage. Eduardo and Edgar arrived on time, even despite having to park far away. They were very professional, efficient and easy to work with as well! Overall, we are extremely happy with CWF because of their exceptional employees. Thank you!

CWF responded to my emergency within two hours, determined their scope of work based on the severe flooding that occurred in my house, assembled a crew, and had the wet drywall and carpet removed with fans drying the space by midnight of the same day. I'm very grateful for their hard work, urgency, and dedication. They were incredibly nice and professional. Hopefully I won't need to use them again, but if an emergency happens, they will be my mitigator; they should be yours also.

Chicago Water and Fire Restoration has been wonderful. Pedro helped us to file our insurance claim, and the next day our remediation team, Dionte and Angelo, worked diligently for hours and hours, sanitizing our basement, hauling out ruined items, and setting up fans and dehumidifiers to begin the drying process. I was impressed with their work ethic.

They have given us peace of mind and helped us to get through an unpleasant and unwelcome flood in our basement. I would definitely recommend them.

Chicago Water & Fire Restoration is such a great company. They responded right away (same day). Everything was explained in detail and scheduled the repair within next day. The technician that did the mitigation work was so professional in every way. He communicated his ETA, arrived on time, explained what he would be doing, covered all walkway areas to protect our home, he completed the job and was very neat and tidy. He was also very kind and respectful.

The staff was very helpful and considerate to our family's needs while working in our home. Edgar and Eduardo were very thorough with explaining the work they would be doing. They were also very thoughtful in regards to making our family feel comfortable with the equipment they installed.

Great company wouldn't hesitate to recommend anyone to them. Randy was a great help, he did a thorough job inspecting our crawl space for mold. Even though no mold was found he went above and beyond to clean and spray the area in question. Couldn't be happier with his help..

I highly endorse Chicago Water & Fire Restoration! My basement flooded and my electrician recommended CW&F. I needed a team asap and from the start everyone I spoke with and have worked with has been responsive, supportive and highly professional. Nate came out first to inspect and evaluate - so friendly, kind and knowledgeable; answered all my questions and went above and beyond to make sure everything went smoothly. The remediation team of Keith and Brandon were incredibly hardworking, polite, efficient and thorough - they literally worked all day/evening to get the job done. Demo can be messy and they respected my whole home by being careful about the work at hand and all the cleanup. They offered to assist with removal of items beyond the scope of the work and were attentive to my questions/concerns along the way. It was wonderful to be in such good hands during a stressful time. Thank you CW&F!!!

Can’t express enough how wonderful our experiences with CWAFR has been. Our PM Piotr K. Made us feel at ease during our reconstruction project. He maintained contact, was happily available to answer questions when we needed and was patient, helpful and efficient with the minor issues that occurred. His leadership and communication to the construction crew relieved our fears of delay and he was an overall positive person to work with.

I’m especially grateful for our Content Crew chief Louie A and his crew, for handling our delays with positive attitudes and overall a wonderful group to work alongside. Through the chaos, I appreciate having an empathic and efficient team that assured us and didn’t make us feel rushed. Our home was respected and everyone was so kindhearted.

They were so great during a really stressful moment. A pipe burst leaving us with an inch of water in our basement. So many people were in the same predicament. When I called another company it would have been 2+ weeks before they could come. I spoke with Adriana and she had Jacob evaluating the damage that same day (Friday). Jose and his remediation team were in on Tuesday with a ton of equipment to dry out the walls, floors and ceilings. As promised, Edgar and his team came right on time on Saturday to evaluate for dryness and removed all of the equipment. Everyone was so nice, on time, and very sympathetic. I recommend this company at every turn. I'm sure they're going to do just as amazingly in the reconstruction part.

My pipes burst in a property I own, and Travis from SCWR came out that night and took care of everything. He put my mind at ease -- carefully explaining the process, working with my insurance, and fully documenting everything. I'm looking forward to their help restoring my space back quickly and professionally. Great service.

Great service, great communication, great transparency with questions. Started with a 2 story commercial building flood and ended up with a dry bare to the bones ready for a 25 year remodel. Ariel, Jerry and David literally worked hard with no breaks to get the job done! Great workers

CWFR was at my house within 90 minutes on a Sunday evening to evaluate the damage in my kitchen. By Friday they had workers on the project. Manny, Ariel, and Raymond did an excellent job with the demo. They were very efficient. I felt comfortable with them in the home and with the job they were doing.

Impressed by the CWF team. Nate acted with urgency, was informative and helpful every step of the way. Jeremiah and Manny were professional, clean, and precise during implementing the drying process in our home. Ramiro was smooth, quick, and clean when he removed the drying tools after the job was done. No scratches or issues at any point in the process. 10/10 would recommend

Called on Friday morning regarding flooding in my basement. A project manager came out same day to document the problem and plan mitigation. Nice crew of 3 showed up this morning to do the mitigation work! Kevin P., Brian G. and Jarrod were courteous, prompt and great communicators. My basement looks better already! Very happy to be able to give a local business a well deserved 5 stars!

High recommendation marks for professionalism, personable & compassionate services. My neighbor's plumbing started to come through my ceiling, so I was in a panic and completely unsure of what to do next, what to document, what was dangerous, etc. and at the recommendation of my plumber from Morning Noon Night, I called Chicago Fire & Water Restoration and they were immediately on the way to assess the damages, start the restoration process using their high-tech 3-D modeling scanners, mitigation of the damage with insurances, and so much more. It felt like I had someone else on my side fighting to get my life back to normal.

Alejandro & Nate are the best !!! They are efficient, professional, and the fastest workers ever. I had severe water damage in my home, & these two cleaned up everything with such care. Yet, they were so fast, it’s was shocking how quickly they preformed.
Highly recommend…

I am very impressed on how quickly Chicago Water & Fire Restoration get things done. They were here to evaluate water damage and within 24 hours, they were here. They are very professional and do a great job explaining what is wrong and how they will restore. I am very happy with the work they have done!

Dionte and Eduardo helped set up a drying system throughout our unit after we had leaks from the unit above. They were respectful, efficient and clean throughout the entire process. Nathan was also a great PM that helped walk us through the process and ensured everything was taken care of quickly. Would highly recommend to anyone else.

The Chicago Water & Fire Restoration Team did an outstanding job with my bathroom floor mitigation and restoration after a leak which had traveled all the way from my upstairs bathroom to my downstairs kitchen. Casey M. and Louis V. installed new travertine tile in the bathroom and painted the bathroom, which looks amazing. I was really impressed with the work and attention to detail that Casey and Louis put into the job. They, along with the rest of the CWAFR team members also did a great job fixing the drywall and painting the ceiling in our kitchen/living room/hallway.

Piotr K was the project manager, and he did a great job as well. Piotr was extremely straightforward, polite, and courteous, and came to check-in each day.

I am really pleased with the CWAFR team and their incredible and efficient work.

We had a good size leak in our home that carried three (3) floors from the master bath to the garage! Called CWF and their project manager, Brett, was on the scene quickly and was able to identify and assess where the water traveled and how to mitigate the damage. Brett was able to schedule a crew (in this case 2), for after Christmas. Their “crew” arrived at our home (on time) and started right to work. Ripped out a majority of the master bathroom floor, toilet and vanity. Had a second crew working on the family room walls and ceiling, just below the bath, and finally to the garage ceiling. Six guys on-site most of the day. They took care of the areas that needed attention and installed heaters for the ceilings, giant industrial HEPA filter to “scrub” the air and remove and airborne particles and contaminants. The clean up was very good and the on-site crew chief, Luis, had excellent communication skills and kept us informed throughout the process. You never want this to happen, and we have a long way to go before we are back in business, but Chicago Fire and Water did a great job handling the first steps. Thank you!

Travis and Paul did a great job! They explained everything they were going to do, before they did it. Great attitude, answered all questions. I enjoyed talking to Paul in particular.

The big key was communication: I was able to successfully coordinate what time each day the project should start to ensure timely completion. Initially, it was an estimated a 2 day project, but turned out to be a 3 day project. Paul did mention an additional walk-through, before starting, the project might have been able to allow him to complete the project in 2 days instead of 3 days.

Not withstanding, the quality of work between the painting, laying down new trim, and laying down new tile, in addition to Travis procuring a new tile design I really liked ahead of time was of such a quality that it more than outweighed the additional day of work required.

We had a good size leak in our home that carried three (3) floors from the master bath to the garage! Called CWF and their project manager, Brett, was on the scene quickly and was able to identify and assess where the water traveled and how to mitigate the damage. Brett was able to schedule a crew (in this case 2), for after Christmas. Their “crew” arrived at our home (on time) and started right to work. Ripped out a majority of the master bathroom floor, toilet and vanity. Had a second crew working on the family room walls and ceiling, just below the bath, and finally to the garage ceiling. Six guys on-site most of the day. They took care of the areas that needed attention and installed heaters for the ceilings, giant industrial HEPA filter to “scrub” the air and remove and airborne particles and contaminants. The clean up was very good and the on-site crew chief, Luis, had excellent communication skills and kept us informed throughout the process. You never want this to happen, and we have a long way to go before we are back in business, but Chicago Fire and Water did a great job handling the first steps. Thank you!

Randy Boucher was absolutely amazing! He went above and beyond with our inspection. He made us feel confident in what he was saying to us about our crawl space and it's state. I would high recommend CWF Restoration and would highly recommend to request Randy for your inspection/estimate. Great service over the phone as well in the main office! I called at 12pm and were able to schedule me in the same day!

I had a great experience with the cleaning crew Manny and Jeremiah their work was thorough, and they demonstrated a sincere commitment to excellence. I'm impressed by the cleaning crew's prompt response to my short notice. They were punctual and efficient, and the project manager Charlie Fleischacker assistance was invaluable. Their quick service and the manager's reassuring approach made the experience truly commendable. The project manager Charlie Fleischacker equally professional, ensured a seamless process, making my overall experience highly commendable.

Chicago water and Fire restoration are awesome! Nate, Ramiro N. And Christian B were very efficient and did great work removing the mold in the floor, some kitchen cabinets, and the ceiling below the water leak. They were also very clean and so easy to work with. Travis M was project manager for my kitchen rebuild and he was amazing to work with and always responded to my questions in a timely matter. I’m so happy with how everything turned out and the work was completed quickly. I can’t recommend Chicago water and fire restoration enough!

Randy’s did an excellent job.
Had a mould inspection done – these guys were legit! Inspector knew their stuff, Got a solid report fast. Super chill and pro – saved me Thumbs up! 🌟

10/10 would recommend to anyone. Thank you very much for the speedy response.

Brian K. And Kevin P. Hot top level customer service and attitudes. Appreciated the quick work and clean job they did. Pedro was also extremely kind to us as well doing our estimate and getting us help within hours same day.

CWF was quick to arrive and assess the water damage that occurred in my house. They quickly did their due diligence and explained each of the steps of mitigation. John and Kris showed up shortly after to mitigate the damage and set up equipment to thoroughly dry the area. Everyone was friendly and helpful.

Professional, knowledgeable, empathetic, acted quickly, and worked in my best interest to restore my living space. Highly recommend! Thank you Nate for your thorough inspection. I would have never thought I had so much water damage from my neighbor attempting to unclog his sink drain and blowing out my p-trap! CWFR took excellent care of me!

We’ve had two basement floods in less than a year and the team over at Chicago Water & Fire Restoration made difficult situations as palpable as possible. Their lead estimator, Charlie, was professional and very easy to work with. The water remediation was efficient and effective. When we had to call upon their services again, they were sympathetic and had someone on-site that same day.

No one wants to be in this situation but what makes going through something so formative is the professional assurance and capability of a strong team.

I’m happy to have had their leadership and recommend them whole-heartedly.

I want to extend a big thank you to Ramiro N. Ramiro came to our house in the evening to set up the restoration process in our bathroom. He was extremely kind, professional, and thorough in his process. He explained everything perfectly and was especially mindful of our two young sons who were sleeping upstairs. Thank you!!

The gentlemen who responded to my situation did so the same day they were contacted. The work began the same day, also. All of them were kind, polite, pleasant & professional. All my questions were politely explained in detail & I never felt condescended to or judged.
Though the restoration process has just begun, this company states they will totally complete it. This is very reassuring as I have no knowledge of this detailed process.
I feel quite confident in CWF & recommend them to anyone in need of similar services.
Even the young lady who answers the company phone was very pleasant & professional!
Btw, this company was recommended by the plumber I initially called to fix a leaking toilet. I would not have known who to ask for the additional help required for this situation.

Colin was spectacular! I gave the scheduler a specific time, however, they called to tell me Colin was at my house which turned out to be 1 hour earlier that I anticipated. Colin actually waited the 30 for me to get home. He was very professional, explained the process, read the information to me that I needed to sign and explained next steps. I felt very comfortable with him. Also, Edgar and Angelo, the gentlemen that came to my house that brought the equipment, they were very friendly and I felt comfortable leaving them in my home. Great team!

My plumber recommended Chicago Water and Fire Restoration after he repaired a leak in my home. The estimators came out the same day and provide me with a very detailed reasonable estimate. The remediation team came within hours to start cleanup. Nathan, Nate, Eduardo, and Alejandro were very professional, respectful of my home and thorough in explaining the scope of work. I would highly recommend this company.

Nathan Gomez, project manager was great to work with. He was friendly, knowledgeable and professional. I had water coming up through my wood floor. He provided me with options, the information that I would need, and his expert opinion. I would definitely recommend this company and specifically Nathan Gomez.

Unfortunately this is the third time we’ve had to use CWF but we’ve had a good experience every time. They are expensive but do a good job. I have to say this was my best experience yet and felt really good with Collin leading the way. Ramiro and Christian were awesome and took their time with the flooring and cleaning. Hopefully I’m done for a while in terms of needing their mitigation services but if I do will not hesitate to call.

Chicago water and Fire restoration are awesome! Nate, Ramiro N. And Christian B were very efficient and did great work removing the mold in the floor, some kitchen cabinets, and the ceiling below the water leak. They were also very clean and so easy to work with. They worked around my availability and I highly recommend them!

Thank you Chicago Water & Fire, I had water damage in my basement and Team Members Brian. K and Kevin. P did an amazing job on cleaning the nasty mess. They Made sure everything was clean, They also sanitized our whole basement. I will definitely be using this company again in the future and Would most definitely recommend this Company.

Ramiro N. and Christian B we’re extremely knowledgeable, professional, and helpful when it came to our project. We are so grateful for their thoroughness and the way they eased our minds and concerns. The sales rep, Avery M., was also extremely kind, professional, and patient. Such a great company. We will refer them to anyone in need without hesitation!

Very responsive company that helped us through a very difficult time when our home had a flood. Employees were respectful, supportive and helpful explaining all that they needed to do. Our contractor went above and beyond helping us understand the insurance information and payment details. The crew that packed up our furniture for storage were very professional and kind. Very happy our plumber recommended this company.

We had unexpected water damage to our home and CWF was quick to come out and mitigate. Frank explained the entire process thoroughly and made sure all of my questions were answered. Dionte and Jeremiah did a fantastic job on the mitigation work and were very respectful of our home. They were so kind and made sure I understood every step of the mitigation process. Highly recommend!

Chicago water and fire is one of if not the best Restoration company out there. Highly recommend to any and everyone. Plenty of smart knowledgeable employees all around Stevie K in dispatch, crew chief Nate H and his apprentice Ramiro N are just a few names of many caring/hard workers. Keep up the great work guys!

Great service! We used them when a toilet and shower leaked in to two rooms below. The team was great with communication and timely for arrivals. The work looks great and they were meticulous about making sure everything around the area stayed clean and in place. Highly recommend using them!

The unit above mine started leaking and damaged the drywall throughout the ceiling of my condo. The plumber that fixed the issue recommended CW&FR. They came to my place at 1030 pm to provide an estimate and then scheduled water mitigation the following morning. The crew that came over was friendly and efficient. They took the time to explain and answer any of the questions that I have. Extremely professional, I'd highly recommend CW&FR to anyone that finds themselves in a similar situation.

I called CWF Restoration and within 1 hour Avery was at my door to assess the water cleanup needed in my crawlspace. He was able to have a team at my home in less than1.5 hours, and it was not even an emergency situation. I am unable to enter the crawlspace so I have to depend on others to take care of any issues. Edgar and Justin arrived, got to work and were able to finish within an hour. They even took care of a stain that I did not expect. I am very happy with the outcome, everyone was very pleasant and professional, and the crawlspace looks new. My brother came by to see the space and was most impressed! I would definitely recommend Chicago Water and Fire.

I submitted a request for an estimate at 9pm and within 15 minutes received a call inquiring about scheduling a visit. I called back the next day and Chicago Water and Fire Restoration was able to dispatch someone to visit within an hour! I was very impressed with the responsiveness and speed to my inquiry. Ryan visited my home, provided sound guidance, and was very personable and considerate of my situation. Definitely would recommend! Thank you!

Our sump pump failed the day before our vacation and flooded our basement. Charlie Fleischacker (estimator) came out the same day and did a great job not only assessing the damage but also in giving us a clear picture of our options. He was friendly, professional and put us at ease since this was our first time this happened.
I also want to commend the cleanup crew who came the next day 4 hrs earlier than planned which worked out great for us. Brian Knight and his partner were also friendly and professional and took away our carpeting, moved our stuff, and cleaned up everything without any issues. They made sure we were satisfied before leaving. I highly recommend Chicago Water & Fire Restoration!

Ryan, Brandon and Nick did a great job. They were polite, patient to explain everything, hard workers, careful, thorough and efficient. They were definitely aware of the fact that when a disaster happens people can be stressed and not take in information on first mention. I highly recommend them.

I worked with CWF after having a surge of water in my home. Excellent team- everyone I worked with was professional, knowledgeable, timely, and kind.

David P. provided the initial quote and plan. He was thorough in assessing the water damage and provided a detailed report recommending the next steps, all while taking time to discuss the nuances of the mitigation techniques. I also appreciated that all documents were digital and readily available for review.

LA and Pablo M. went above and beyond to implement the water mitigation plan. LA took time to explain each step, making the whole process seem less overwhelming. I was especially impressed with their ability to be both efficient and careful with our belongings/home.

I highly recommend this company. I hope to never need their services again, but I know who to call if I do. Thank you all.

I am so please with this company and the service. They assessed my issue and came up with a solution in less than 24 hours. Repairs were done in a professional and timely manner. Gil and Rickey were both friendly and professional. They made me feel comfortable about the issue and were super quick and efficient at getting it done. I really appreciated the team work and them making sure that they cleaned whatever mess they may have made. Great workers for sure. Totally recommend!!!!

Thus far. They have done a great job. Came out the same day I called. Some employees were there the following day to clean and get rid of damaged items. When they came back to pick up equipment. They were early. Love that. They have kept me updated on the status of my claim. I would recommend them. They will also restore my home back to its useful state.

We had an issue with our shower on the second floor and needed immediate attention. CWF was amazingly helpful, courteous and prompt. They assessed the situation quickly and took action just as fast. James Coleman, our project manager, was a Godsend, he took control of the situation, answered all of our numerous questions and took the time to explain each and every step that they were taking to mitigate the water. From the hours he spent in our home and the multiple phone calls to keep us as up to date as possible as to how things were progressing, he is truly a top-notch professional. As for the actual equipment placement, Pedro and Alfredo were amazing as well. They spent hours working to make sure everything was safe and clean and done properly. They took care to protect my home while they were working and were kind and respectful. The communication skills for this company are to be commended!

Following a particularly challenging time with a sewer pipe break, Nathan Gomez evaluated our basement within hours of my call. He explained the process in detail, and was very reassuring. His crew, Pedro and Alfredo, arrived immediately the next day and worked diligently and professionally to thoroughly resolve the issues in our basement. They were kind and understanding, very patient, and even noticed a separate pipe issue the plumbers had overlooked. I would highly recommend them to anyone in a difficult situation!

I cannot recommend this business enough. They have come out to our home multiple times for various issues and I was really impressed by their punctuality, availability, professionalism, and competence. They recently came out because we discovered some insulation in a basement storage space that was disturbed and soiled by mice. The project manager inspected it and gave me a really fair deal to remove the insulation and clean up and sanitize the area. Thank you all so much for being incredibly fair and showing that the well being of your customers is more important than money. I would, 1000% recommend this company to anyone in need of clean up and restoration services.

I can’t say enough how wonderful Chicago Water and Fire is. I was referred to them by my plumber when I had a broken shower valve that flooded water within our walls/drywall. From the receptionists who helped me, Scott who came out to see my house and the person who did our dehumidifier setup (I forgot his name but he was awesome) everyone has been lovely and amazing to work with. I loved how thorough all the staff from the person who worked on our house and the estimator/investigator Scott. The found water in places I had no idea even happened from our leaky valve. I’d recommend this company to everyone.
They do great work, the dehumidification was successful and we’re looking forward to them helping us with our drywall/restoring our walls.

They cleaned after my guest room flooded from a pipe clog in a condo above mine. I’m a new homeowner and was super nervous and unsure how the whole thing worked. Chicago water and fire dealt directly with my insurance and made the whole thing very easy. They did a great job for the exact amount they estimated. Workers were kind and professional and explained everything well. Always on time, came out immediately when I called. They were absolutely fantastic. Highly recommend

My call was responded and a representative was here within 2 hours. Jesse was knowledgeable and professional. He was well mannered and pleasant. We set up a work appointment for 2 days later. The crew was cautious and provided covering for my hardwood. They were diligent and respectful. They left my home clean and did not leave any debris behind. Vacuumed and sanitized the floor too.

From the initial call to CFW to the end, I couldn't be happier with the service we received. We had a leak in our 2nd floor master shower. We knew it because the drywall on the ceiling in our kitchen underneath it started to crack. Our plumber recommended CWF and Gil, their estimator showed up within a few hours. He was great and set up an appointment for the drying equipment to be delivered early the next morning. The technicians who brought it and set it up were just as nice, careful and helpful as Gil. They stopped back 3 days later and determined that the fans needed to stay for 2 more days. This morning 2 different guys came, tested the floor, determined that the moisture was gone and took the fans away. The 5 days of noise was worth it to know that CFW had done their job! I give them 5 stars and highly recommend CFW!!

Super professional, fast and did a great job! Our entire basement was soaked and the crew came out fast , explained everything to us , and worked their butts off to get our home safe and dry as fast as possible. We would recommended CWFR to anyone ! Thank you!

Can’t rate this enough. The very first day I moved into my apartment we found the kitchen sink overflowing with black liquid all over the apartment. It was an incredibly stressful day that was put it ease by Dave who came and inspected the situation that night. He is not only good at his job but his customer service was excellent. The cleaning crew came the next day and set up and finished in under 40 minutes. Cannot thank this crew enough for saving the day!!

We had a toilet ring leak which ruined 3 floors of our house. Company came and cleaned up the water leak quickly and promptly...although there was still a bit of residual leak, they took care of it. Peter, our manager on the restoration side of things laid out our options very nicely from the beginning, and had great communication with us throughout the process. Restoration guys Casey M and Tony R came to upgrade our bathroom and do drywall and painting work. They arrived promptly and on time every day and cleaned up thoroughly every evening. They finished on time exactly as planned as well. Tony R did the dining room drywall and paint and it looks SOLID like there never was a hole at all! And Casey M worked on the bathroom upstairs which looks incredible as well. They even moved our heavy new vanity up our stairs (which wasn't easy and took extra hands on deck, including our project manager as well as another guy…and they got it done!). We were very thankful they were willing to put that in! Everything looks amazing and we are thankful to have worked with this company.